The seller was awesome to deal with would recommend him very much so. Great management as well, very clean in side and out. They didnt try to push me into a sell at all, and I really appreciate them for that.. Was great in answering any questions I had about severe cars. I highly recommend Richard Kay Superstore Auto Sales to everyone very friendly service.

I want to thank Natayle from Richard Kay for my 2016 Kia Sorento ! If you are shopping for a car go to Richard Kay’s in Anderson SC & Ask for Natayle you won’t regret ! She stuck with me throughout the entire process ! & I am in LOVE with my car 😍

The experience here was the best I’ve ever had! We drove from Louisiana to purchase our 2021 Tahoe High Country. Since things have been so crazy with the car market this was the closest dealer that had what we wanted. Tim was our salesman and most everything was done over phone calls and texts so when we arrived it was a very smooth transition, out of the old into the new. We appreciate everything that was done for us and the kindness that was showed. Thanks again for a great experience!

Destiny- This was the best car buying experience I have had. I have bought several cars in my lifetime but hadn’t bought one in several years. The honesty and professionalism displayed upfront really drove my purchase as well as the seamless paperwork inside the store. Will definitely be purchasing for many years to come. From destiny.

Jesse is always friendly. Parts took longer than expected to come in but once they did it was fairly quick. Great service.

Great experience! Easiest time Ive ever had buying a car. Doug J was my salesman, Dana took care of financing/paperwork. Everyone I met was kind and helpful. I drove 2.5 hours only because they had the car I was interested in--next time I need a car Ill see them again just because theyre good folks!

I’ve known Destiny through friends. I am very pleased with my experience! As a police officer in Anderson County it is nice to feel comfortable and taken care of by a sales associate. She was very personable straight forward and dedicated! I understand why she is apart of your business. Thank you for the great experience. It was seamless.

Possibly the best service experience Ive ever had. Everyone at the dealership is friendly and helpful. The service department was able to get me back on the road a day ahead of schedule, which is rare these days everywhere, due to supply chain issues, etc. I would certainly go back for service and would also buy a car from them without hesitation. Much appreciated!

My salesperson was very friendly, helpful, and professional. Most importantly, he made the delivery of my new vehicle very convenient.

Tim was great to work with at Richard Kay during my buying experience. I had grown frustrated with not being able to find the truck I wanted on any car lot near me in Georgia. I was able to find it at Richard Kay in SC and completed the buying process safely over phone and even had my truck delivered which was awesome considering life at the moment. Top notch service that I will always remember.

Extremely responsive, courteous and honest. It was a real pleasure doing business with them!

Destiny was awesome! We’ve worked together before when I helped with her house and I knew the right person to call! Thank you destiny for your help and fast process!! You’ll have my business again and recommend you to all of my customers who are in the market!

The service manager is amazing. I believe his name is Jim. He was very reassuring. A big thank you to him. ! Making sure to keep me in the loop about my car while they are working on it

Great experience from my initial contact with Erin and dealing with salesman Justin. Made purchasing my truck and trading in my car a flawless transaction. Even delivered the truck to my house and picked up my trade. Experienced one hiccup during the process but Brandon and Mr. Kay were quick to resolve and take care of me. All in all best experience I have ever had purchasing an automobile. Mr. Kay is a stand up guy and proves why he runs an excellent customer centric business. Thank you all!

Had to come back to this review. I bought this truck brand new about 2 years ago. Also, 3 years ago I bought a Yukon XL. Both of which I had serviced on time and bought the extended service warranty contracts at sale. The GMC Sierra has had over 30+ recalls some which took several days to repair. Starting to look like a 80k lemon. I have been patient up until today. The horn randomly goes off when parked when turned off for 5-10 minutes or while driving. I took it to get serviced for 30k mile check up and to look at horn a week ago. $400 + dollars later the horn is still going off in middle of the night and random times of the day. I call several times to service desk only to have my name and number taken down or sent to a dead end voice mail. I am starting to wonder if I should do business with GMC anymore. Beginning of sale they wanted you to do a review and give the salesman a good review to get him a bonus. Well the original review was for him now he is gone to Toyota. So editing this review to reflect 2 years later . Not happy right now with their lack of service and my neighbors dont like the horn going off randomly at night and through out the day.

Recently purchased a used vehicle online. My first time doing so. They made the entire process very simple, and easy. Doug was extremely helpful.

First of all I am not to big writing reviews. However, I believe in this situation future customers need to be aware of this dealership and the services they don’t provide. Let me explain. I have a 2018 GMC that I purchased late 18 or earlier 19. I have taken this truck in several times for a popping noise coming from the rear end. The last two attempts to get this issue resolved: 1. I left my vehicle there all day just to be turned away.2. After taking the vehicle back up there on the next attempt. I was told there were some type of bolt out of specification and I was told it was most likely coming for the tires. Seriously, popping noise coming from the tires! first of all there is nothing wrong with the tires outside of a little wear. This vehicle only has 20k miles. I believe my issue is coming from the universal joint on the drive shaft. However this I my opinion. In conclusion the service department is either incompetent or just plan lazy in fulfilling there warranty service agreements. I would highly recommend going to another dealership to purchase and or have your vehicle serviced

We had the best experience at Richard Kay. Tim N. our salesman was extremely professional and courteous. He took us to the vehicle we wanted right off the bat. He was confident and knowledgeable about the vehicle. We have bought many vehicles from different dealers but never had such a great experience as here. Mike the manager who we signed our paperwork with was also very professional and courteous. I would recommend this dealership to my friends and family.Thank you for my dream vehicle

Really enjoyed dealing with salesman Garcia. He was very patient with me. Answered all my questions. Also he was not your usual push salesman, I really appreciated that!

Fast, friendly service! In and out with 2 new cars! ASK FOR NATALYE!

Thank you Richard Kay service department for the great service on my Buick Encore. You made my air conditioner work again and even repaired another problem. You got everything going at affordable price for me, thank you!

I met destiny a year ago at QT and hit it off! She won me over! I was so stressed about the payment I had and she was able to LOWER IT 200 dollars and get me a newer vehicle! She is a saint, and I adore her. You are so so so SOOOO lucky to have her. She has a heart of gold.

Just had a great talk with Brandon, the manager, at Richard Kay. We discussed all the issues the truck had been having since our purchase about a month ago. And he was very concerned and sympathetic with our struggle with the damage it could do to our business. Hes going to try to help us out in everyway possible. That made us feel appreciated and like family. Hopefully we can get everything settled and worked out. Thanks Brandon for your help and understanding. We appreciate you going above and beyond!!

Campsen and my man who sits at the front desk (can’t remember his name kinda looks maybe Hawaiian?!) where very helpful and attentive to all my needs. They answered any of my questions/concerns with ease. Campsen knew what I wanted and needed before I even knew. So thankful for my comfortable experience at Richard Kay. 10/10 recommend. Will be sending all my clients in need of a car your way !

That carried me home.I thank it is a good thing

It was a pleasure buying a new car from Richard Kay Superstore. Gary Sellers was wonderful, gave me all the information about the car without any pressure. It was a great experience buying from this dealership!!

Richard Kay Service Department runs a smooth operation. Hobby Electric would like to thank Cornelius Bonner! He went over and above in helping us with the service of our trucks. Thank you again Cornelius!

Been searching for this vehicle for a while. Found it online and was communicating with Natalye. Went in and she already had it ready for us to look at and drive. She’s very genuine, helpful and knows her stuff. Would definitely go back to her with any future vehicle purchases.

Gabriel is a great salesman. Richard Kay has taken very good care of me with my purchase. Great Sales team. I will be back for the AT4

This is the first time I brought my leased vehicle in for service. When I signed the lease agreement, I purchased the service package for free oil changes and routine maintenance. One of the main reasons that I chose to purchase the services package was that the salesperson repeated several times that we could bring our vehicle in at any time for a detail but that we might want to schedule an appointment to ensure staff availability. I did schedule a routine service and also asked that the pickup be cleaned while it was there (we left it for several hours). However, when we returned, the outside of the vehicle still had dirt and spots of mud; it clearly had not been washed and the inside was dirtier than when we left it. I was very much looking forward to having the pickup serviced and cleaned before we left on a road trip this weekend and I am extremely disappointed.

Cornelius is one of the main reasons I return to Richard Kay. Hard working. Sometimes I wonder if he lives there. Always professional. Always goes beyond expectations.

Gary was excellent in communicating the arrival of my Tahoe and made the purchasing process a breeze. Very pleased with my experience.

The staff was great. I will definitely use Richard Kay Dealership for my next purchase.

The purchase of my GMC Sierra was awesome. The service department however not so much. You can never get anyone in service to answer the phone to set up an appointment. You can go there and there are 6 people at the service desk.

My experience with Richard Kay Superstore has always been exceptional. This last time was no exception. I walked away with the perfect car for my needs. From the sales staff, to the managers, to the finance people, I can say they were wonderful. I will always be a customer of Richard Kay. Aaron didnt miss a thing in helping me set up my OnStar and showing me the way things work in this car. I give them 5 stars.

Destiny Shytle was fantastic to work with during the purchase of our Tahoe. I have never purchased a vehicle without seeing it before and she made the purchase painless. She was very professional and kept us updated throughout the process with any information that was available. I received calls and texts keeping me advised of the status of the vehicle from our order to its arrival. A fantastic experience!

Very easy to work with and excellent staff at the counter.

Great experience, Gary Sellers my salesman was very knowledgeable and explained all the features of the vehicle.There was no pressure in the sales experience.I Liked the environment of the show room and all the staff were very friendly.Look forward to my future visits at the dealership.ThanksTroy Bennett

Destiny was absolutely outstanding!!!! I cannot say it enough. She helped me feel comfortable even when I wasn’t sure about what I was doing. She is very personable, honest, and get straight to the point with you! She is so eager to help others and I love that about her. Her personality is very captivating and I can see why she is so successful. I will send her multiple customers, thank you so much destiny for getting me in this vehicle and thank you Richard Kay

When I purchased the truck, I had supposedly the best warrantee that could be bought that included filter changes and oil changes. When the service guy comes out and says there will be a charge of $174 for a fuel filter. The dealership worked it out, I just dont want this to happen again. If the ultimate warrantee doesnt cover what the person told me it did. I want all the extra money that I have been paying back and I want it taken off the remainder of my billing. The truck cost close to 90k. The coverage was not cheap and should at least cover what they told me it would.

Thank you so much for your excellent service! When I come in for my routine tire rotation and oil change I love that you thoroughly check my car with your 21 point inspection and alert me to any maintenance needed. This time my brakes needed servicing and my fluids changed at the 60k mile mark. Since the brakes would take a while the shuttle service kindly dropped me off at the mall for lunch! Then promptly picked me up when my car was ready! I purchased my car at Richard Kay dealership and always go there for servicing as they never disappoint. The hospitality is over the top! My car has its tenth birthday coming up and it still drives as good as new. Thank you Richard Kay Service Department for always making the one hour drive to your dealership worth the trip.

Richard Kay Chevrolet, Buick, GMC, and Cadillac located in Anderson South Carolina. Great staff smiles when I walk in the door and eager to help. Richard Kay service department did some much-needed maintenance on my mothers vehicle. When I arrive at the service department I was giving a breakdown of all the maintenance that was performed on her vehicle and reassured that everything was fine and top-notch... I must say that I enjoyed my experience at Richard Kay Chevrolet, Buick, GMC, and Cadillac.

The service was great. Gary was great to work with, didn’t put any pressure on us. Everyone involved in our purchase did a fantastic job. Second car we have purchased and will always give them our business. Thanks Richard Kay staff keep up the good work. The Redmond’s

Gary helped me with all my car buying needs from start to finish. Dealership was very clean and everyone seemed so helpful. Searched for a Trailboss for days and no one had one for a reasonable price except Richard Kay..... Thanks again...

My name is Austin, and I would like to say I just came in for an oil change today and upon being informed that I also need front tires badly your service dept. employee Jesse Lapier went above and beyond to make my first experience at Richard Kay very smooth and easy. He talked to me about other possible maintenance I might need with out being pushy or forceful. His knowledge of my vehicle and his his joyful demeanor and very professional attitude will have me returning without thought or hesitation in the future. Another thing I noticed during my time today in service, Jesse appeared to know by first name at least every other or third customer that walked in that day. Customer service and attention to detail these day are hard to find, but not if Jesse Lapier is helping you at Richard Kay.Sincerely,Austin Colvard

My experience at Richard Kay Superstore was the best car buying experience I have ever had! I cannot say enough about Destiny Shytle and how easy she made the process of buying a new truck for me. I told Destiny what I was looking for, and she did everything in her power to make this process as smooth and low stress as possible. She had 90% of the process completed before I came in to sign the papers, and the finance office was incredibly smooth and helpful as well. At no point did I feel pressured into anything that wasnt best for me or the dealership. Time is extremely important to all of us and I was in and out in what I felt was record time. Thank you to Destiny and the whole team at Richard Kay. I will definitely recommend and send as many people your way as I can!

Excellent customer service from the phone call to schedule till the time the service was complete. The best experience I have ever had with a Dealer or any other service center. By far the cheapest price around for an oil change....and a free car wash to boot!

Everyone from sales, finance and IT to include the driver who delivered my car were fantastic. Great service! Highly recommended.

I went to high school with destiny, I saw where she is always selling vehicles I’ve been enlist in the army and wanted to see if we can get something done. She was able to get us in and out within two hours. My wife and my new baby absolutely love it. She made the process very smooth, and she was also working to other customers so I was very impressed to see her handle us so well and not make us feel neglected. She is very good at her job I am I’m glad we came to see her. Thank you for getting us a great deal

I have known destiny a very long time. We used to work together, and she always helps me out with getting insurance referrals. We have been trying to get a vehicle from her for forever and we were finally able to! It is the car that I’ve always wanted! She jumped through hoops and made it happen and I honestly thought that it wouldn’t! Destiny knows everyone and she loves everyone and always tries to take the best care. The pleasantness that I experience was very refreshing. I loved my experience and I’ve always loved her as a person, so buying a car from her was a very good experience and I know that it was somebody I can trust. Everyone go see the Destiny

I had a great experience! Destiny did everything she could to help me get a vehiclr. She was a great sales person. I will be back again!

We have a 2020 Cadillac, it’s a beautiful car and is an awesome ride. We have had it a yr and it developed a noise. We took it in and they made a gd effort to find the problem but of course it would not do it when we rode with the tech. We brought it back and by this point we were super frustrated with the car and even were considering trading it.. The car again would not make the noise even with the Service Manager in it, Ken the Service Manager would not give up. We live 30 miles away ken got us a car to take home, he kept the car so he could keep checking it out. After a few days and several test drives Ken the Service Manager found and corrected the noise!!! This kind of Service is going beyond the call!!!! Very much appreciated cause in today’s world very few care enough to make it right.

The dealership doubled charged my credit card and has failed to resolve this. This is essentialy theft. I have callled, sent texts, talked with someone on three different occasions, and showed them the day I purchased.They have promised on all occasions that they would resolved this and still have not. Just lip service. They can not be trusted to do what they say. If i could give no stars I would.

Showed us one car and then tried to convince us to buy it all in the span of a half an hour. He admitted that the car had been on the lot for over 3 months with no interest and it was headed to auction in the morning. Gave us a discount that was laughable considering it was going to auction and they were going to lose money. We went because we purchased our last vehicle there and really liked how we were treated. We will return but this appointment was not one of their finer moments.

Great experience. The staff are knowledgeable and very helpful. They fluent above and beyond to make sure I found the right vehicle. Highly recommend.

Great sales and finance staff. Answered all our questions. Quock in and out process.

Jessie is fantastic, I was greated by name. The work was promptly done. Im happy 😊

Tim Niedzialkoski is the Best salesman Ever.He helped me buy a car over the phone as I live 277 miles away in NC.All my questions being answered I met Tim in person the next day. He had everything I asked for arranged and ready so that I was driving my new car home in no time at all.Truly a pleasure to deal with a REAL Proffessional......

I have to say these guys were completely amazing!!! Especially Zack, in the service department!!! I am currently in Anderson SC, traveling for work. While out running errands, the battery died in my SRX. After getting a boost from a very nice couple and having a local retail auto parts store tell me it was a problem with the alternator, I knew I had to find a dealer service department FAST! It was already after 4pm on a Thursday when I pulled into Richard Kay, so I figured my options were slim, since Google said they closed at 6pm. The guys in the service department did everything they could to make sure I would not be stranded, even though they were booked into the next week. They could’ve easily told me they couldn’t help, or I could leave it and they’d get it in the rotation to be checked. BUT, Zack cared that I was 6.5 hours from home and needed some assistance! He communicated and made sure I was comfortable while I waited, and kept it light hearted b/c he knew I was stressing out! Just above and beyond customer service!! I could never thank him enough, the whole team really!! B/c I understand it just added more to someone who probably all ready had a full plate! They had me back on the road by a little after 5:30. Just an amazing blessing!! A big THANK YOU to everyone that took care of my issue!! 🥰🥰Oh, and on a side note….LOTS of great looking vehicles on the lot! If the service department took such great care of me, I’d imagine the salesmen would too. Definitely considering traveling the 6.5 hours for my next trade. 😉

I had a recall for a software update on my new car. I made an appointment and took my vehicle in. The service advisor told me the software updates could take from an hour and a half +. I waited in the customer lounge which was comfortable and was stocked with drinks and snacks. In an hour and a half my vehicle was ready. I have been a Richard Kay customer for 5 + years. Have had some problems with Cadillac in the past but the service department made things happen at little cost to me and no thanks to Cadillac corporate office. I am no longer a Cadillac customer but I am still a GM customer. My newest car came from another dealership but only because what o wanted is in high demand and short supply and Richard Kay did not have any in stock. Otherwise I would have bought my car there.

Richard Kay Chevrolet was very easy to work with. I live 90 minutes from the dealership and we worked through all of the numbers and all of the paperwork was ready to go when I got to the dealership. From start to finish, they made it a very pleasing experience.

Tim was excellent to work with. I live in Ohio and this was my first experience buying a vehicle online and out of state. Tim made sure everything was handled quickly and answered all my questions as I had quite a few. Truck arrived on time and was 100% as advertised. Will highly recommend Tim and Richard Kay for future purchases.

Very disappointed with there customer service in their service department..have a problem with my radio not working in my Denali suv..went in too ask for some help to fix it my self if I could..man behind counter wouldnt answer any of my questions to help me all he wanted too do is put my suv in for service...THAT NOT CUSTOMER SERVICE thats just give me all your money.. not everyone can afford what they charge to just tell you what is wrong..Customer service is helping the customer that bought their vehicle from them an helping fix the problems or answering questions without always charging them..

Nice customer service. Straight up technicians. Concerned about my issues.

I do not leave google reviews... but something about this experience made me had to let everyone know! DESTINY was amazing. My wife and I loved her. We’ve been shopping and she finally got me approved for the truck I’ve wanted.I’m leaving this review because I have never been through such a smooth selling experience. She was very knowledgeable, and was persistent(in the best way). I am very happy we stopped here and the only reason I left this review so you would know how amazingYour employees are. She needs a raise!!!!!

Purchased a 2013 Ford Edge from this location and had nothing but issues. First full day off the lot my engine overheating and check engine light came on. Check the codes and it said misfire & catalytic converter. I advised the sales rep and he setup for me to bring it in. Per the sales rep spark plugs were changed. Picked the vehicle back up and a few days later the check engine light is back on. I had the codes read and it was the catalytic converter. Took it back to Richard k and the said a new catalytic converter was put on. A week later the check engine light came on and the code read catalytic converter. Reach out and I didn’t hear back from my sales rep. Yesterday the engine coolant light came on and antifreeze was everywhere. Contacted my sales rep and he had an attitude! He was acting as if I am asking them to look at a new issue. These are issues never resolved. Poor communication and bad service over all. Manager called and I told him I was having someone else look at it and he sounded ok with it. Guess passing the buck is the way at Richard K! You would think they would make it right but their sales person was very disappointing with his tone. I still haven’t received the requested list of what was so called done on my vehicle.

Destiny was a really great salesperson, she help me learn I need to take baby steps. I came back to her she was not pushy I was so happy to get my first car she definitely is one of the best salespeople I’ve been around. I have grown-up in this business, so I know what it is like and it was so appeasing to deal with someone who I feel I can trust. She is a great addition to your sales team. I definitely wouldn’t want to lose her!Destiny you rock

Third vehicle Ive purchased from Destiny!!! Ive followed her from Kia to Lake keowee dodge to her, like I said as long as she is here Ill be back. She takes care of me and always goes above and beyond. Thanks girl for your hard work.

Destiny was great! Very honest and upfront about everything with us. Definitely recommend asking for her when you come here :)

Lisa Hart was so very helpful without any pressuring. The salesman Tio help me make my decision without any pressure as well. You honored the price that was on the Internet without any changes or additions. It was really nice to have Aaron come out and sit in the car and show how everything worked and explained that he was available at any point in time to answer questions. I was given a fair price for my old car. I was concerned about purchasing a new car because of past experiences, but you have changed my mind and I would recommend you to anyone

Destiny was awesome! She got me a proof for the truck that I really really wanted. I wanted a new 2021 and she was able to make it happen! I’m going to be sending her customers. I already know if you people who are in the market! If she can do it for me she can do it for anyone. She is amazing and I’m so pleased with the vehicle I have purchased. My girlfriend bought one in 2019 and now she’s ready to trade. Our experience was awesome thank you destiny

Destiny was fantastic!! A friend referred me to her and I did not think I would get approved but she went through hoops and did it!!! She walked me through every step and definitely had my best interest in mind! She is a great addition to the team at Richard Kay Superstore and will make sure to get you the best deals! I will definitely refer all of my family and friends to her!

NATALYE MARTIN was our sales person at this dealership, and I had the most amazing shopping experience ever.First of all she was punctual, and greets my wife an I with a warm welcoming salutation.She is very professional, and articulates her role very well explaining the process every step of the way without been pushy.I was very impressed, She is knowledgeable, communicable, patient, transparent and answers all my questions, going above and beyond to offer me the best customer satisfaction in making my purchase of a 2012 Toyota 4runner SR5 a success.I am feeling confident I made the right decision, with her earning my business now and in the near future.NATAYLE has an amazing respectful personality, I highly recommend her.Thank you for the excellent service and a great deal.

I paid $450.00 for someone to look over my truck and say it’s fine...Not going back. Truck won’t start now.

Very good service ! Need to be more attentive to customers who are using the shuttle service. the customer representative was rude to a paying customer

Destiny was a great in helping us find a vehicle. We had driven through the lot and we were about to leave and she literally stood directly in front of our vehicle. My wife is so happy I even told the finance lady that I did not expect to buy a vehicle. Destiny definitely was very thorough through her demonstration. I have purchased vehicles here before but I will make sure to ask for her. She made the entire afternoon a delight and a complete surprise! Definitely an asset on your team. Thank you.

Very nice comfortable. And Im so Happy that Michael mattison.in Anderson sc will always do his best to help .

DESTINY SHYTLE was great to work with. At the time of us shopping for a vehicle, we had to start the process remotely as I was out of town during the first few day. She went out of here way to ensure we got the vehicles we were in the market for along as well as took our down payment to lock in the vehicles we wanted until we were able to be in town to finalize the deal. She has a very energetic personality and made the buying process very enjoyable. I will recommend her to anyone who is in the market for a vehicle.

Gary sellers was awesome to deal with and went over and beyond to meet our needsThanks Gary

The family went looking for a newer car. Michael Mattison was awesome. He made trading my old car easy. He was coolest salesmen I have every met. Will do business with him again!

Destiny was SO AWESOME!!! I have never bought a new car they came and got me from Georgia. She had everything ready and I am now leaving in a new car! She’s so friendly and made it easy I was so nervous but she made me feel comfortable!Thanks again! Go see hwr

Both my salesman, Kent, and finance were awesome to deal with! Great people!

Natalie was a SAINT! She made the entire car buying experience easy and comfortable. We drove 2 hours to get to the dealership and it was well worth it. Would highly recommend anyone in need of a vehicle go to Richard Kay and make sure to ask for NATALIE, you won’t regret it!

Mike provided excellent service and made the process simple! He found the car I wanted, contacted me within a week that it had arrived, and obliged my request to do as much of the paperwork via email as possible. He was so great to work with! Everyone at the dealership made this process a breeze and was so pleasant to work with.

We have enjoyed our time at Richard Kay superstore. Destiny met us in the parking lot with her smiles and enthusiasm. We had decided before we came to just look at mid size trucks. But we ended up driving a beautiful Red Canyon truck home. Destiny took care of us very professionally.

Not a regular to this dealer, actually from out of state. Had to purchase a new vehicle due to an accident where I was rammed by someone going over 100 mph & 4 weeks later my vehicle was totaled. Had a 2021 Terrain delivered to me less than 15 days ago purchased from a dealer in Florida, loaded that up and drove to SC to continue treatment. I realized there was a noise in the vehicle and could not determine what it was. Drove to Richard Kay Superstore and spoke with Manager; Justin. He was very willing to hop in the car with me and determine what this noise could be, and determine if it was safe to continue driving it 80 miles a day to get to/from therapy or if I needed to leave it there for repair. Within 10 minutes he had found where the noise was coming from (a bolt was missing on some heat shield underneath the passenger side floorboard). All I can say is we went back to dealer and within 30 or so minutes, I was driving away with the bolt in place and a very happy woman AND NO MORE RATTLE NOISE! After almost a month of trying to get my life back, and dealing with insurance companies, Doctors and testing, a whole new definition of pain, a ruined trip to see my 90 year old Aunt, etc., and having the expedient attention Justin gave to this tiny problem; was a such a relief & feeling of “ maybe things are finally going to become easier” on the road to recovery... that I cannot express enough how monumental it was to me just to have this off of my list of things to have to deal with!My thanks and appreciation to Richard Kay for allowing this personalized attention.

8/27/21Wanted to update my review from 3/18/21, as I went back a second time on 8/27/91 to get service done on my Buick Enclave. Once again I ran into a problem. I am part of the GM rewards program, and was supposed to get GM Reward points credited for the service. When the points did not show up in a few days, I called the dealership about it, and someone from the service department said GM was taking a long time crediting points and it could be up to two weeks. After two and half weeks the points were still not credited, so I called GM rewards directly, and found out the dealership had not even submitted the invoice. Not sure what to do since this dealership is the closest to me, and I am not interested in driving further for service, but at this points I have not had a successful experience with either of my service appointments and could not recommend them to anyone with another choice of dealerships.We just moved to the area, and this was the first time we took our Buick to this dealership for service. When I called to schedule the service I was quoted a price of $89, and when I arrived I was told it would be $149 minimum. That is a very significant difference. In addition, I was told I would receive a free exterior car wash, which I did not get. Not a huge problem other than the integrity of saying you will give something and then you dont.I was very disappointed with this first experience at the dealership.

Cornelius and the dealership were fantastic. We are from out of town on a weekend and were forced to leave our vehicle overnight for a emergent serious brake problem. Not only did he call at 730 Monday morning, he communicated with us throughout the day as he said he would. Also, he was able to fix the entire issue that day and get us back on the road without a hitch. A sincere thank you. Customer service as it should be.

The guys and gals at Richard Kay did an excellent job in taking care of me and the purchase of my truck! Would definitely go back and recommend for anyone looking for an automobile. Barrett took care of everything and made the purchase a great experience!

One of my good friends sent me to see Destiny and she was great to work with!! Her personality made it never a dull moment! Best car buying experience I ever had! Someone like her is very far and few between. No one else I would want to work with, go see her!!

Awful service department! Friend brought her trax here and they were rude! Took way too long! And Wrecked her car! And the owners response to all of this was good luck going somewhere else! What kind of OWNER doesn’t care about his customers??? Richard Kay, that’s who.

Tim the sales person was better then i expected answered all my questions very freindly knowledgeable surprised me how fast all the paper work was done im loving my new truck thanks again Tim

When I dropped the vehicle off in the morning I was told it would be ready that afternoon. No phone call later on. I called them and had to leave my name and number for a call back. No call back. I got a call the “next” day saying the vehicle was ready. Your service department is very unorganized!

Great customer service. My 2017 encore broke down while visiting my parents in SC. I dropped it off on a Sunday and Robert my advisor called me Monday morning at 730am to get my info and by 1030am he called me to tell me my car was fixed. Very satisfied with the service I received. Thanks again Robert !!-Josie

This company went above and beyond to make a situation correct for me. The fact that the owner actually responded to me himself and had his workers go above and beyond to reach back out to me says a lot about the integrity of their company, and they sure did do the right thing.

Yall had my car for 1 month and 1 day. When I got it back, it still wasnt right!

Destiny was such a pleasure! My second time dealing with her since she started here. She was able to get me out of my truck and into a new vehicle with a lower payment. She is awesome at her job and happy to have met her. I will continue to let her earn our business. She is definitely a delight to this company. Congratulations on your great professional you have working for you.

Rob Kay handled my purchase from start to finish. The acquisition of the vehicle was difficult because of COVD but Rob prevailed and I received it very close to his estimated date.Rob was extremely helpful in providing the details associated with the purchase.

Great place to buy a vehicle from. Very helpful and knowledgeable sales staff and low prices on their vehicles. My salesman Tim was great to deal with, and very helpful throughout the whole process. Mike the finance manager got me a great interest rate and patiently answered my many questions. I will definitely buy from them again and highly recommended them to anyone looking to purchase a vehicle.

Most dealership only have 0ne person taking care of service but youll had three so there was no wait, I told Mr Brown that I needed an oil change & tires rotated, and that I had a couple of coupons, Mr Brown looked my car up on his computer & gave me back my coupons and said they would handle this plus do it one more time. I told him I did not buy my car there and he said thats ok. What a great way to start a monday