Best dealership experience I’ve had. From the moment I got there, Caleb was helping me every step of the way and eventually got me into an F150 that I couldn’t be happier with. You’ve definitely earned my future business, and can’t wait to come back and buy again.Thank you to both Caleb’ and Kyle for helping me.
Stopped by dealership on my way through town. Saw something that caught my eye. Was able to stick my head in the door after hours to verify of number on the truck and came back next morning to test drive. I got all my questions answered. Purchase truck. Amazing service speedy financing and paperwork. Truck was delivered to me after it was ran through shop and detailing. All in all extremely happy with my experience! Chad Lichtenberg Was amazing to work with!
We have been doing business with Ben and his team for the past 7 years. We have made multiple purchases, both personally and professionally, and have had ONLY 5-star service from day one. We recommend them to everyone we know. Thank you, Marc, for your supreme service and fun personality! Thank you, Ben, for ALWAYS knowing our taste in vehicles and somehow managing to step us up every single time! Coach hasnt stopped smiling since we left with his new truck:) You guys are the BEST!
This was by far the best experience I have ever had car shopping! They made it super easy to trade in my old car and get into my new pickup! Michael was amazing and actually took the time to understand what we wanted in a vehicle and helped us find the perfect fit! We will definitely be back!
Michael Is a great guy and takes the time to talk and understand on the customers needs. After a minor mishap on the lot Michael was able to figure out were the vehicle was and later called me at work and said that the vehicle was in his hands. Michael was able to bring the vehicle out to my workplace so I could look it over. Glad to be apart of the family at Deery.
Service department said the issue with my Charger was fixed and it just wasn’t. Frustrating when you pay over $400 and are misled to believe your problem is much better.EDIT: Changed my review from two stars to one after taking my car to a different dealership and finding out the fix was simple. Deery was going to replace my entire ignition module when it was a simple starter relay that needed replaced.
Luther was awesome in helping me through the purchase process of my new Jeep Grand Cherokee! Very informative, has a willingness to help, and made the process as smooth as I could have imagined. Highly recommend!
Billy did an awesome job of showing me what was available and helped get me in the right truck. Liking my new truck more and more every mile I drive it. Will go back when ready for my next truck
Hands down an awesome and great experience. Billy was super helpful and very personable. Everyone we worked with that day was friendly and eager to get us in a vehicle we wanted. We will definitely be back for our next vehicle purchase.
My new favorite 😍place to get a new vehicle or used for that matter great crew and strong customer service 👏👍💪😀 love your work and very nice job cleaning and detail of my new truck thank you so much guys
This was by far the most enjoyable car buying experience that I have had.Chad made the process easy and stress free. Everyone that I dealt with wereknowledgeable and professional. Chad was able to get me in the exact truck that i wanted and did it with out the pressure tactics Ive run into at other dealers. When its time for my next vehicle Ill be back to work with Chad.
Got preapproved for a vehicle drove there only to find out they had sold it and did it bother to tell me. Horrible service
First and foremost, Billy was awesome to work with. He helped us find a vehicle that both fit our needs and was within in our budget. There were some hold ups getting the van through the service department before we could take possession, which is somewhat understandable during a global pandemic when parts are harder to get. In the end, the dealership made it right and we were pleased with our experience and we love the van.
Derry of Ames has been great to work with! We have purchased our last 4 cars here and will keep coming back! The customer service is great! Look up Billy when you go in!
Things went well in the buying process. But the front ( bumper ) hasnt beenfixed yet, an havent received an owners manuel yet. Hope nothing ever goes wrong with engine, transmission or drivetrain afraid the warranty wont be worth anything.
Just traded in our Dodge on a bigger Dodge. The truck we were looking at had not been cleaned but we were able to test drive it. It came out immaculate. The time with Marc, Kyle and the other staff was enjoyable and the process was smooth and easy. Adding some options was no problem and all done in a timely and professional manner. Thank you all so much.
DO NOT WORK WITH THEM. Was sold a car with that power train warranty,t hat shook violently when accelerating at a speed greater than 55 that they claimed was a tire problem the CV axle is shot. Have been in a fight for last 3 weeks with them another dealership and the warranty holder over who ends up having to pay for this even after it was smoothed out and the work was done all sides pulled out on the agreement. Leaving me with a 500 repair bill for something they should have found before selling.
My salesman, Nykolas, was a really knowledgeable and sincere young man. His customer service skills were outstanding. The Buick Envision I purchased was in very good condition and clean. The finance officer was very efficient as well. The dealership sold 4 autos that day and he sold two of them!You Go, Nykolas!! Ive already referred my brother to contact Nykolas, and they in turn also purchased a vehicle from Deery! Win win!
I am very happy with my purchase of a 2021 Ram 2500 Tradesman HD. Its the first vehicle Ive ever purchased brand new. Had 19 miles on it when I drove it off the lot. Billy was fabulous as my salesman. Everyone I dealt with at Deery was easy to work with, and finance especially went above and beyond to get me a great warranty. Thanks to all!
The entire staff was there to answer any and all questions. The ordering and purchasing process was simple and fast. We look forward to continuing our relationship going forward with sales & service.
I came from out of state to buy my truck. They were one of the few dealers not marking the vehicle up above MSRP at this time. Marc was amazing and made the entire process a breeze, including picking my up from the airport and dropping me back off when I was done. Thanks guys, you rock!!!
We really enjoyed working with Chad at Deery. He really went out of the way to make sure we got the best vehicle for us. He made the process of getting our equinox so easy and simple. We felt like he was really on our side to get us what we needed and wanted to see us happy with our choice. Thanks Chad for helping us!! We love our equinox!!
I really enjoyed working with Marc at Deery. He was very friendly and not pushy at all. Also, Jason was very helpful as well. The experience I had made the 1.5 hour drive well worth it. I would recommend them to anyone!
Agreed on a price to purchase a 2021 Renegade and left $500 cash to “consider it sold” as we had to wait on our credit union to fed ex us the check. On the day of pickup (less than 48 hours later)the dealership stated that incentives changed and if we wanted it, we needed to come up with $750.00 more.Raising the cost of the vehicle after we signed a paper agreeing on a purchase price is absolutely ridiculous! To top it off, we have yet to hear from a manager to explain what changed, apologize, or try to remedy the situation.If this is how this dealership operates, I absolutely DO NOT RECOMMEND as they have proven themselves to be untrustworthy and unethical.
Even though the dealership has some flaws there is a good core there. I had an issue with one of our vans with the service department.After some back and forth, Deery of Ames came through and made everything right for us.In the end no business is perfect but I can at least say Deery of Ames made things right. In Iowa that is what you want in a company. A fair deal for both parties. Thank you.
I personally had great customer service with Nikolas and everyone at Deery, even the financial officer was a down to earth guy. If you want a great deal and personalized service, go to these guys.
In and out in under 3 hrs, Chad was great walking me through a process I hadn’t done in quite a while will definitely go back for my next Jeep experience
Great experience buying a Jeep from here. Awesome staff that works well with customers. Robert my salesman was very kind and not pushy at all. They even gave me more for my trade than i was expecting to get. Will definitely go back the next time i need another vehicle.
It is ridiculous that you cannot make an appointment for oil change type of work. They tell you that such work will be done in the Express lane, but admit that it may take one hour to three hours to complete the job. So, it is obvious not Express anymore!!! Appointment is, therefore, much needed to save customers from wasting their time waiting.
Great deal, friendly team. Perfect fitThanks Deery of Ames. Marc and Ben
Andrea and Jim Meadows with Deery of Ames have their online and virtual game on point. I did a lot of research regarding the Truck I wanted to purchase. I reached out via an online listing site. Andrea reached out to me confirming the truck I had requested information on quickly and professionally. After confirming that the truck was still available she turned me over to Jim Meadows who again was very responsive and professional. I showed up on a Thursday evening to test drive the vehicle to ensure that it would meet my needs. I then had set up an appointment to take delivery on a Saturday, because of all the work the team at Deery of Ames did prior to my arrival allowed me to spend less than an hour at the dealership. Thanks to Jason in the finance office also. I would definitely recommend the team at Deery of Ames. Jay Morgan
The employees were very polite. Just wanted to say thanks to Marc “JLow” for my new purchase. 2014 Mazda. I’ve never really been a fan of foreign cars. But I absolutely love this car. Thanks Again for the people at Deery Of Ames!
From the initial inquiry, walk through of the vehicle features and the final paperwork Deery of Ames has great customer service. I look forward to doing business in the future.
I had a great experience working with chad, He presented me with several options and I was pleasantly surprised with the amount of equity I had in my lease trade in, I got into a new truck similar to my old one but 200.00 less per month.
I had a great experience buying at Deerys, and I hope they are proud to have Billy selling for them. Billy knows all about cars, but he is an expert in RAMS and drives one himself.Billy did lots of things to personalize my buying experience. I told him what I wanted about 8 months ago. When the right truck came on the lot he took a picture of it and sent it to me before it was even off the semi trailer that pulled it in. He either wrote down or remembered that I needed the crew cab and a factory trailer brake. Those are small details so it meant quite a lot to me that Billy remembered what I had to have.I bought this truck while living in Colorado. I cannot say enough about Billys communication. Billy isnt a pushy salesman and was careful not to push me into a truck that wasnt perfect for me; thats my favorite type of salesman. It took many, many phone calls, texts, and e mails to make sure my new truck had exactly what I wanted and to make sure we were on the same page. When I wasnt satisfied with the payment, Billy was persistent with the sales manager, and through his communication and effort, we got to a fair payment, and one I could afford.If youre thinking about buying a car, call Billy at Deery. Also, I loved my last RAM and I love my new one so my advice is that if youre thinking about buying a car, buy a RAM instead. If you work with Billy, youll get the RAM you want and need and youll get a fair deal.
Great experience! Michael was very easy to work with very kind, very knowledgeable of product not pushy at all. I have had a couple of not so good experiences at other places. I would highly recommend Derry And Michael.
I have purchased 2 pre-owned vehicles from Deery of Ames... both experiences were great! The first vehicle (2007 Pontiac Torrent) was the first time I had ever purchased a car from a dealership. After multiple attempts with other dealers, Deery was the buying place for me -- thats why I went back a second time (2018 Jeep Compass). Their prices are fantastic compared to other dealers in the area, the staff are very nice, respectful and knowledgeable about their inventory. Highly recommend a stop on their lot when looking for a new or per-owned vehicle!
Great customer service Billy tried to find what I was looking for but ended up walking me thru the process of building what I wanted.Great communication all the way through.
Ive come for oil changes 2 times now and the oil change was $12 more expensive than the first time due to price fluctuations. And I got my tires rotated for $20, I mean $19.95. RIDICULOUS. I have attached the receipts from both full synthetic changes, one in December of 2019 and one today on March 2020. The only reason Im giving this review even 2 starts is because the service for my vehicle was done correctly, probably. A free carwash is a nice bonus but I will not be coming back.
Best deal ever! I was looking to trade my sedan for a 4x4 SUV for safety reasons, and I got the best offer through Joshua McCauley at Deery of Ames Chrysler Dodge Jeep Ram. He was very knowledgeable about the vehicle, and he took in high consideration what I was looking for in my family. My new Jeep Compass is terrific. I already traveled with it in snow time during the Thanksgiving holiday, and it was a pleasant and safe experience. Thank you so much!
Michael Spaulding is an awesome salesman and great young great man! We have purchased several vehicles from him in the last few years and we keep going back.
We just purchased a Pacifica! We are VERY pleased with the time and dedication we were given in meeting our needs. Our team-Austin, Ben and Kyle; were all awesome to work with. They were all very personable. The process went smoothly and didnt take forever like we have previously experienced other places. We will recommend them to others when they are searching for a vehicle. Thanks again to our team for the great experience.
Our car was totaled in the Iowa Derecho; we had to use a rental for quite some time. We continued to ask our insurance company when we would need to have a new car picked out by. They didnt tell us, and finally the car rental company called us and told us we had two days left with the rental before we would have to pay out of pocket. We had been looking, and had an idea of what we wanted, but were still unsure. We called Deery the next morning and asked if one of their cars was available and if we could come take a look. Chad answered and opened his schedule for us. He was great! We got in right away, and he was incredibly helpful. We have 5 kids, so a larger vehicle is a must. He helped us through the importance of features vs not so important - having kids of his own. We had never purchased a mini van so his expertise was helpful! He made the process super simple, painless, and was kind to our kids. We would recommend going to see Chad at Deery for any of your car buying needs.
I had a great experience buying with Deery. Billy was awesome and they were able to negotiate my trade in, also able to get the rates where I could afford it. For my first time buying a car it was as stress free as I could expect it to be.
I was looking to trade my van. I came to Deery to look at 2 different vehicles. I was immediately greeted and set up to work with Thomas. I am so grateful I had the opportunity to work with him. He was upfront from the get go about which vehicle would likely be better suited for me. I was immediately impressed because he recommended the one that was actually far less expensive than the one I originally came to look at. In addition, he went the extra mile to get me the best value for my trade possible and to ensure I would be totally satisfied with my purchase. When it came time to finalize the deal, Jason was awesome at making the process go smoothly! He had everything ready to go and worked efficiently to try and stay within my 1 hour lunch break! 10/10 I would highly recommend Deery and 100% would work with Thomas & Jason again! Thanks for providing a great experience. I love my new Traverse!!
This was the most incredible, low stress and amazing car buying experience Ive EVER had! We started off thinking we were going to be buying an entry level car, not that we didnt want something better, but we didnt have a lot for down and we were upside down on our current car. Arron, Trevor and honestly EVERYONE there just asked us what we were wishing for, and what did we come to see. When we told them the smiled and said dont worry, were going to show you both of those and well see where we end up. We fell in love with the trailhawk but figured there was no way they could work out how to make it happen.....Well it took a ton of work for Aaron to get with his Chrysler Finance rep and push them for all kinds of things. A few hours later he said come get your car. There was no after sales finance selling, he explained every last detail as to how it would affect the payment if we chose to get something and then laid out guidelines for reasons for or against getting something. It was transparent and completely up to us what we decided on. Some stuff we said yes, others we said no. 10 minutes later we had our keys in hand and were driving home like it was some amazing dream! Thank you so much guys ! My husband cant wait to get a new power wagon but weve got to save a little for that one!
I would like to say thanks to Marc and the Deery staff on making my truck purchase a breeze. Will definitely be coming back for future purchases.
We spent quite a bit of time with Michael Spalding at Deery of Ames and he was great! As well, Mr. Brown in the finance department met and exceeded our goals and expectations with a great rate. You can’t go wrong at Deery of Ames - we enjoyed a nice 10-minute chat with the Owner, Mr. Mark Chasey. All wonderful folks with a home-town feel and the buying power of a larger buying group...means great pricing.
From in the door to driving away took 20 minutes. Majority of the work was completed previously by email making my experience stress free. Staff was incredible and knowledgeable. Will purchase again in the future.
I purchased a 2021 Ram 1500 from Deery of Ames just before Christmas. The salesman was very knowledgeable and made my truck buying experience a positive one. I would recommend visiting if youre in the market for a vehicle.
Great place for a low pressure car buying experience. I was referred by a friend who had the same positive experience I had and he highly recommended the service department too. Ask for Michael in sales.
Bought a used van from them for work. Josh was very helpful and did great work. Best dealer iv worked with. Did say the van had Bluetooth but thats only for calling not for music so that was disappointing as thats almost worthless compared. Also the back wiper was the wrong size and when i told them a few days after closing deal was told i had to fix even with 1000 mile warranty covering all parts but not a big deal. Price on van was decent and deal turned out great (traded in a car). Loan solution went well. Only downside was the detailing. I had to wait a few weeks due to needing to leave it there all day. Dropped it off at 930 am and was told 4 maybe 5 hours and a nice shuttle ride home. It wasnt until 445pm that i got it back and see enclosed pictures. They seemed to ignore the center counsel and part of the back seat. The wash looks fine but the parts that needed a vacuum seemed overlooked even with the excess time. Also on the roof there was a weird sand. Detailing was very disappointing and left the whole experience with a bad taste in my mouth.
Marc made me feel welcome right after getting to the dealership and we worked together to get the deal I wanted! I also want to add that Jennifer from the internet team was awesome and she kept me up to date on the truck I was interested in. I will recommend Deery to all my family and friends.
Thanks to everyone at Deery for being so great to work with. Billy was fantastic and helped me purchase my first car! Make sure to check them out when looking to buy your next car!
Amazing customer service. My husband and I have been to many car dealerships and this is by far the best experience we have had! Recommend Luther Thompson as a sale guy! Super friendly and listened great to our needs!
Awesome experience. Definitely go back there for my next vehicle
Michael was great! I went to look at a vehicle and was met by him. We test drove the vehicle and I decided it was not for me. He took my info and said he would keep a look out for what I was looking for. A week later I got a call and he had something for me. It was exactly what I was looking for. He was very polite, great customer service, and considerate of what is going on with Covid. I even got a follow up call today, 2 days after I bought the vehicle, to make sure everything was good. Ask for Michael if you go look for a vehicle!!!
Stopped in to test drive the new RAM trucks, and left with the last truck Ill need for the next 8 years.I had already somewhat made my decision on what model of truck, and what features I wanted. However, I was a little unsure if I wanted to go with it now or wait another year. After being run through all the features and going on the test drive with Luther, it was very obvious that I knew I wanted to make it work. Hes a very helpful salesman and not pushy at all. He was very aware of all the features the truck had and could explain each of them in detail. For those who may not be super good with technology, he would be very helpful to understand some of the more techy features that come included in these trucks.If I ever need a truck again, Ill probably go buy through these guys again.
From my initial inquiry to delivery of the vehicle, the entire process was quick and seamless. Mike Haese did a phenomenal job of finding the best option to suit my needs and came through under my range for monthly payment. Top notch service all around. Deery of Ames is an exceptional place to purchase a vehicle. Will be a returning customer for sure!Todd and Polly Lennon
Just bought a 2020 Jeep Renegade Latitude. Michael Spaulding was a great salesman, very knowledgeable about the vehicles, i will definitely be going back for future car purchases. They worked in a timely manner and were able to get me a great deal on my trade in and new purchase.
Weve been working with Deery of Ames for 6 years, and weve had nothing but the best upfront kind service with them all! Last night we were able to get my husband into a Ram 1500 which has been a dream for a while now! Thank you very very much to Michael Spalding and Ben the sales Manager for all of your hard work and making us feel like family!
This was my first experience purchasing a vehicle from a dealership. Jim was very helpful in explaining the process and taking time to sit down with me to look over different options. He has also been very responsive to my texts after the fact with some questions Ive had about the vehicle and warranty. Very friendly. Im very glad I was able to find a car that fit my needs at Deery in Ames.
Great sales staff. Caleb Woods answered everyone of our questions on our 19 Ram!
You know exactly who I am
My wife and I went to Deery to look at getting a crew cab for our family. We had Michael Spaulding as our salesman and let me tell you folks, he was incredible! Best experience I’ve had when buying a new vehicle. I felt like family and not just a customer. I’ll be recommending friends and family to Deery of Ames
Love this dealership made a phone call pick the car out I wanted online did the credit app got approved my car salesman Jim Meadows didn’t give me no run around did exactly what I wanted and ask for when I got off work went to test drive the car left with it after that Jim is the man to go see.
Billy is great. He go through all the details helping me to decide the model when place a factory order. Patience, detailed, never tried to oversell anything to me. He does install a confidence in me.
Deery of Ames made the process of purchasing a 2020 Jeep Cherokee Limited (Sting Grey) very easy and smooth. They answered all my questions and were more than willing to work with me. I am very happy with the decision I made to go through them. Thank you Deery of Ames.
Great group of people to deal with.
If I could give them 0 stars I would. I picked this dealership because of all the nice reviews and high rating. My experience was a total disapointment. The car they sold me 2016 Nissan Murano SL used car they claimed had all the standard feautures for the SL trim and I travelled 10 h to go get it and they got me out the door so fast no wonder why. No manual booklet to check everything so I had to google them when I got back home and was so exited but a lot of the nice extras were missing even though they were listed. So they are lying on the cars description claiming inspection is done - then how is possible to list something that does not exist? PLEASE BE AWARE THEY ARE LOOKING TO GET THE SALE NO METTER WHAT!!!
We (husband and I) just purchased our 2019 Subaru Forester from Deery, and worked with Thomas Rodamer. We had a great Forester previously, but it was totaled after a deer ran into it. The one from Deery was very clean on the inside, just one previous owner, and had no previous damage. Thomas showed us prices of other Foresters within 200 miles of us, gave us a print out of the vehicles history, allowed us to test drive it multiple times, and gave us the best price.We thank Thomas and his fellow co-workers for the kindness they showed us and would recommend them for purchasing a car. We expect a long, healthy, and fun life for our Forester and believe that Deery will continue to take care of our needs.
Purchased a 2020 Dodge Ram from Deery several days ago. Overall a good experience. Michael Spalding was great to work with. You can tell he likes cars and trucks and is very knowledgeable.
JLow (Marc) was great to work with. He listened to what we wanted in a vehicle and guided from there. I never felt pressured, even from the finance manager Kyle, to buy anything I didn’t want. Overall a great buying experience. Great job team!
Just purchased a new vehicle from Deery of Ames and they made everything easy. We discussed what I was looking for and I was given a few options, excellent experience!
I recently purchased a 2020 Dodge Durango at Derry of Ames Chrysler Dodge Jeep RAM. Everyone I dealt with was very knowledgeable and professional. Chad was particularly great, taking a lot of time showing me the new features on the Durango as this was my first vehicle with this many electronics and options. I have used the service department before with a RAM truck I own and I am very impressed with them too. Overall it was just a great experience. If you are looking for a new vehicle I highly recommend stopping in at Derry of Ames Chrysler Dodge Jeep RAM!
Had a great experience purchasing my 2019 Ram Rebel last weekend in Ames. Thomas Rodamer was fantastic and I was in and out of there in 2-1/2 hours. Definitely worth the drive from the Des Moines area and I will be back when Im ready for a new truck. This is my first Dodge/Ram truck and it will be pretty tough getting me to change....I absolutely love it!!
Luther was awesome and super easy to work with!! I absolutely love my Durango and how affords it is.
Jim was an amazing help when buying my Jeep.
When you go to this dealership you need to ask for Michael. He’s a nice guy and will go out of his way to make sure the vehicle is what you expect. After a short falling the first time going, Michael got it squared away . That’s why my review went from a 2 to 4 star.
Michael S was great! Easy to deal with, Courteous and talked thru all the options.
Best dealership Ive ever worked with. Thomas helped me build my new Challenger. He was always honest and quick to answer my questions. Best car buying experience hands down!
My wife and I went to Deery to look at getting a crew cab for our growing family. We had Thomas Rodamer as our salesman and let me tell you folks, he was incredible! We had our 20 month old daughter with us. She does not sit still for Jack! Thomas held her the entire time. Took her with him to do all his salesman stuff. Took her to the break room for his lunch; AND offered her snacks! She lasted the whole time without a nap which otherwise she wouldn’t have. We had some issues being upside down in our current truck. They weren’t able to make the trade in worth our time so we still have it, but they got us into our brand new 2019 Ram classic 4X4. I would highly recommend Deery of Ames to anyone looking to purchase a vehicle.
Amazing service from Luther. He was friendly, polite and helpful. He made the buying process quick and easy and answered all my questions. Thanks again Luther! Youre the best!
I have been driving a 17 years old Jeep Liberty. I liked the way that Deery Bros treated me during recalls and told myself that I would buy my next car through them. That time came on Friday. I was greeted by Michael Spaulding and he showed me what I was interested in. Everything during the transaction worked fine and I am happy with the results.
Derry Brothers of Ames was phenomenal! They have a great selection to choose from and will help you find the right car within your price range. They make the car buying process quick and easy and will give you the best service. I highly recommend using Derry Brothers the next time you’re thinking about buying or trading in a vehicle!!
Marc was absolutely wonderful! Such a good first car buying experience. I would recommend Deery of Ames to anyone and everyone as well as the assistance of Marc Penada!!!
Great experience! I was in multiple times trying to find a vehicle that was in my price range, and that me and my girlfriend both liked. It was very difficult with multiple times having to leave without a vehicle that I wanted because I still owed a lot on my car that I was trying to trade, but after many times in Marc Pineda was finally able to get me in a vehicle I was able to drive home and keep! A 2016 Jeep Renegade. With all the times I was in and out probably stressing him out he deserves all 5 stars and then some! I would say to everyone that goes in to ask for Marc as he is a very patient salesmen who could definitely help anyone find a vehicle they like.
Great people to deal with. Bought a new 2500 Big Horn yesterday and Chad the salesman was more than helpful, got me in and out of there in respectable time!
We bought our “certified” van in December 2016, we had problems with it starting and dying within the first couple days. We took it back to the dealership and were supposed to have a loaner vehicle for us to fit our family of 6, but only had a small Jeep. They never fixed the issue despite having our van for close to 2 weeks. They chalked it up to “using E-85 fuel”, the van still has this issue 3 1/2 years later.We got gap insurance when we purchased it, we’ve since paid off the loan and have been trying to get the remainder of our gap insurance back. We contacted Jason Canero and explained what we needed. He sent us the form, but checked the box stating the check be mailed to our lender (even though my husband was very clear that we paid off the loan). I filled it out and crossed off the incorrect section, checked the correct box and made a note ON THE FORM and IN THE EMAIL TO HIM, stating we paid off the loan and the check should be mailed to us.Guess where they mailed the check? Yup, the lender.Their incompetence in astounding, and their lack of sympathy for their own mistakes makes me question how they are even in business.I will NEVER purchase another vehicle here, and I tell my family and friends to never do business here either. What a joke of a dealership.
I can be short and to the point. Michael was always one step ahead of the next question we asked. He went above and beyond to make our Jeep Grand Cherokee purchase a pleasant experience.
This was my first time buying a car at Deery. The selection was enormous, the prices were very reasonable. The salesmen and finance team were patient and took the time to make sure I was 100% satisfied with a vehicle before committing to anything. They found me the best price for the car and the warranty. I highly recommend them and will purchase from them again in the future.
Had a great experience. A tree smashed our vehicle during the wind storm and they made our new car buying experience as good as could be hoped for. We appreciated the time, information, and energy Thomas and the rest of the staff expended, and we love our new Pacifica!
Great service. I would like to recommend buying vehicles form Deery. Great job for Jim, who helped me on test drive and reture my rental car. It only took less than 2 hours from parking one rental car to driving a decent JEEP off the dealer lot.
Very great to work with, excellent customer service, communication and ease of transaction compared with many other dealerships we have worked with it the past this was a very good and easy transaction and enlightening knowing not all dealerships are run poorly. We live 3 hours away and will use them again!!
This was my first time purchasing a truck on my own! I spoke with a sales consultant as soon as I stepped foot in the door and drove home with a new F-150 within an hour! The service was amazing from the time in and out, and Deery had surpassed all expectations!! Absolutely recommend to everyone!
I bought a jeep here. I love the Jeep. There really isnt much more to say. If there is more, Ill update later.