It was great. I ordered it for curbside and they had it ready in 15 minutes. Very friendly girl brought it out to me too.

I went to the Best Buy in Ames again. The employees are great and very knowledgeable. They answered all my questions, even the ones I didnt ask. The prices are good.

Awesome experience. Looking for a new dishwasher and finding out that delivery, installation, and take away of old unit is free with credit card and total tech. Had a sale on the one I wanted. Had to get it. Thanks Kevin.

My boyfriend always buying me something from there if I want it or not. Love shopping here friendly staff

I dont think I could be more disappointed with a store. I have been buying through BB for YEARS & am in the process of building my new home. Ordered all my kitchen appliances in August to be delivered Oct. (As this was the earliest delivery date)... One week before delivery I got an email saying EVERYTHING IS CANCELLED! NO EXPLANATION. I called, on hold for an hour & they told me one thing was on backorder so they canceled everything. Theres nothing we can do, you should go to the store & see what they have for you there so thanks for nothing BEST BUY clearly youre not the best buy.

Thank you to Jillian for all your help. Very knowledgeable and polite. Good place to shop for electronics.

Dont get me wrong I would buy everything in here, the customer service needs to be a tad bit better. Nobody likes to be waiting to cash out, and nobody is around or only one person is at register. But over all nice place to shop.

The help is great and know what theyre doing, new in LG tv

Odd layout but great staff didnt have what I needed but thats to be expected with everyone moving in for college.

This store is hit or miss. Ive had great customer service and have also almost gotten into a fight with a mouthy sales associate. I think its better lately...

Ordered online, picked up two days later when visiting college student. Whole experience was quick and painless.

Great bargain on an IPad pro and key bord and pencil.

Awesome store, helped me trade in my computer before my next class great service

The attendant was very helpful and quick in helping me with what I needed

Store is of the newer Best Buy locations. Good selections despite being a somewhat smaller footprint. Very friendly and helpful staff, just as I except from Best Buy.

Each time we go, what we want is out of stock, but customer experience is still good

Great place if you are in a hurry and need some tech right away.If you can wait though, order it online for cheaper somewhere else 🤷🏻‍♂️

I like best buy but at the same time I dont staff is friendly but once your walking around looking lack of help

Had exactly what I was looking for and the store representative was very quick to help me out.

Good variety of appliances, computers and phones. Taking 2 weeks to get delivery on new washer and dryer, thats too long.

Reliable, cutting edge tech with helpful staff. I am grateful to be able to stop in, and grab almost any electronics I can think of. Often get lots of helpful answers when I stop in or call.

Awesome, awesome, awesome! Dominic and Camilla were great!

Still trying to work with them. Not convinced that they are all on the same page. Business Accounts are a real pain.

Tv went out ordered new one tv was available as soon as store opened.

I have to appreciate that they have fairly knowledgeable people and prices are still very competitive with others that have no service

I was in and out in less than 15 minutes. I was greeted and helped as soon as I walked in. I told them what I wanted to purchase and they pointed me to the ones that worked for me answered all my questions helped me get all the accessories I wanted and that was it.

Stood around the phone area for 1/2 hour, no one came to ask if needed assistance, they dont need my business

I was assisted in purchasing an 80 TV by one of the best sales person ever. He knew the answer to every question I had. Before leaving I asked for his supervisors name and he tells me hed only been at his job for 2 weeks! Amazing.

I ordered a dash cam installation with Best Buy for $60. After doing some research online it seemed like Best Buy would be able to hard wire it to my cars fuse box and hide the wiring under the trim for $60.When I got to the ames store I asked to speak to the installer to confirm what I had read online. I spoke with someone named Ricky who told me they could only plug it into my cigarette lighter for $60 and it would be an additional $70 to get it installed the way I wanted.From looking at customer reviews of this service on the Best Buy website it seems other Best Buy’s are able to do the hardwire installation without charging extra, however the ames store charges over double the standard installation fee which is outrageous.The only good thing about my visit is a worker named Josie who was very helpful in both getting me to speak with Ricky and helpful in cancelling and refunding the installation.

Had a network switch I needed, but not the one I wanted. Otherwise a good place. Seams like these days of online shopping, places like this arent as well stocked with variety as they use to be.

Great, helpful service, friendly employees!

Staff was friendly and they had what I needed. Someone was kind enough to hop on a spare register to check me out even though only one other customer was at checkout.

15 day return policy is a scam. Afterwards you have to go through manufacturer which is a gamble on whether youll even get your product replaced. Amazon has better policy and prices

Not the best prices, but pretty decent electronics store

This store does not have alot to offer. The staff ask if you are looking for anything and you tell them no and they follow you around and act as if you are an inconvenience when you just want to look at things on your own and at your own pace.I fully understand that there is a pandemic but there is still room to be a good employee and kind to your customers.

Looking for car audio and I knew what I want and needed. They didnt have what I wanted on the floor but they did have it in the installer parts in the back. The kid that helped me had a passion for car audio and it was great to talk to someone that knew what they are talking about.

Salesman was very knowledgeable and did not pressure our decision. Offered alternatives as well.

I have been waiting on hold for 30 minutes trying to reach management.. I am usually someone who doesn’t feel the need to complain but this is unacceptable. I work in customer services and this is on the top of DO NOT. Yesterday, my mom came in to buy a TV. She knew which TV she wanted and proceeded to ask for help from BEN F if she needed any cords to hook up her DVD player.. she told Ben that she hasn’t gotten a new TV in years and he said she didn’t need anything. When I got to my moms I found that she needed an adapter and a HDMI cord. It would’ve been helpful to know that so we didn’t have to make a trip back to Best Buy. When we got there the SECOND time, Ben was being so very helpful to another customer... he helped her carry the tv out and made sure she had everything she needed.. so my question is why did my mom not get the same service BEN gave to another customer? I went up to Ben to tell him that is the kind of service my mom should’ve received and he proceeded to tell me “I think it’s been a frustrating day on your part and tomorrow’s a new day” that is not how you speak to a customer who is supporting your business. We made a big purchase just to get awful service and for our feelings to be disregarded.. i do have to say thank you Will for helping us out in 5 minutes and for actually being a nice human being.. I am very upset with how you guys are running this establishment.

Employee was rude... planned to get new computer and printer.. will not buy at ames.. probably not best buy at all

Ordered a computer at one store and picked it up in Ames.

Staff very professional. They was a great help.

Bought a new smartphone. the young salesman was very helpful and very knowledgeable

Great customer service!

These guys know their stuff...solved my electronics problem after I explained to them what was going on !!

Handing out free masks for customers who dont have them. They have a sale for students on laptops right now. I believe 100$ off.

Bought an open box phone online. Got to the store and it was $30 cheaper. Simple stop to the customer service to get refunded and I was on my way. Helpful.

Fantastic place as always, staff was very friendly and helped me when I needed it. I appreciate you guys being open and working during these crazy times.

They lacked the knowledge on whether they had an item in inventory or not. Ordered from them and its taking longer getting it that way. Also, I am not claiming to know how or when their inventory comes in but I cant imagine they would wait so long to stock their inventory.

Bought several appliances here. Utilized curbside pickups due to covid-19. Very efficiently executed by their staff, and the prices are great, beating Amazon prices. Will definitely buy again.

The store and the staff there are great, really polite people.

They need more help

Hard to get anyone to do their job. They just stood and looked at u

Great help but my product is going to be fore days late

So I don’t know how or why this store got 4.1 stars only, but it should be 5stars. Very helpful and very accommodating team. They will go above and beyond to help. I’m located in California and today I spoke with Ivy who helped me get a product that was only available in their store. The general manager was very helpful and supportive also as he was able to get everything approved. Their goal was their customer satisfaction and they truly exceeded the expectations.You guys are the best and I’m truly thankful to what you have done today and everyday to make your customers happy.

Went on a Saturday afternoon and had friendly staff help me select a new tv. I did not end up buying one, but they were friendly and attentive. The prices were what was advertised.

Staff friendly, nice..helpful. Explained benefits of getting warranty on product versus going without..in a no pressure way.

Still deciding. Laptop needed total clean. Ince I get it back, I Wiley you know.

Employee was not very interested in my my wanting to purchase two new Samsung phones. Did answer some questions but I felt like as I was bothering him. No other customers around so he was not busy.

Great job and fast, thank you.

Great customer service and friendly atmosphere. Was just there Friday night January 25, 2019 to purchase a brand new fridge. Will be going back to purchase a brand new TV later this year

Went to Best buy in Ames specifically to buy a printer and 15 minutes later we came out with our new printer

Nice store but seriously under staffed.

Excellent service.

Overpriced and doesnt carry hardly anything.

They had no knowledge about that I asked, also spent 2 hours on hold trying to ask someone a question so I didnt have to drive 30 miles in blizzard conditions. Wouldnt recommended going here unless you know exactly what you want.

Got a 55 samsung TV. Great help from the staff.

Ive got what I was looking for, but I had to travel from Best Buy Ankeny up to Best Buy Ames because at Ankeny I didnt found nothing what I want buy.

Mid to low fidelity stereo items at a premium price.

Friendly people. Facility could use some love. Product selection is fair

Kevin runs a great store. I used to go to him all the time for my shopping needs when he was the AM in Waterloo. When I come through town I try to always stop by and say hi. This store has taken care of all my issues in the past. Couldnt ask for better.

Great help, did some research on my new vehicle and helped me determine what headphones with with the built in dvd system for the children! Thanks guys!!

Good helpful staff. A little limited in inventory.

They act like if u aint got money they aint got time for u

Very helpful, would be nice if they opened earlier.

Service you can expect every time.

Not the best prices but very large building and selection

I enjoyed my stop at Best Buy Ames. I browsed for a few minutes before an associate came over to help out. I gave him the basic rundown of what I needed, and he matched me with a laptop. I left without purchasing at first to go price check at Walmart. No one there helped me at all. I also didnt see the type of computer I needed.I turned right back to Best Buy for my purchase. I ended up signing up for a store card, after another associate and I had a nice conversation about credit lol. I enjoyed that they let me think out loud and have honest conversation without pressuring too much on the card.

Every pickup order I have placed has been delayed. Last order was changed to delayed 45 minutes before the store closed while I was in the store to pick up my order. The only solution offered was told to wait until an unknown date or cancel my order. Very disappointed.

If you arent buying a major appliance or new phone, you are not important. Staff is rude and not to be bothered with things like questions OR accommodations for the disabled. Yelled at a deaf couple when husband moved his mask aside so his wife could see to read his lips. They werent near anyone. Shameful.

Helpful employee

Poor service rude employees. Wont be back, Amazon will slowly run these stores out. Ames location is horrible

Always appreciate your curbside pickup! Keep it Best Buy.

Good CoVid awareness with masks and social distancing, as of June 21st 2020. Bought a laptop and sleeve, was in and out quickly. Kristoffer S. checked me out in the computer department and did a great job.

Revision from my review 7 months ago. Just visited and walked around the 15 min with not one salesperson asking if I needed help. In fact, one guy kept making eye contact, turned and went the other way. Twice. They barely have any computer component stock anymore. Best Buy sells vacuums? What the ??? It’s sad but this store has totally changed. Floor staff are not motivated or friendly. Manager at the exit eyes every person leaving like he’s ready to pounce. Don’t waste your time here.********** Review from just 7 months ago **********Great store, well stocked and clean. The staff is usually really friendly and knowledgeable. If you have an immediate IT or electronics need, check this store out first.

I like this place good best buy

Very helpful after 3 times

Horrible experience. I received car speakers for Christmas from the online store. Went in to exchange the rear speakers in the store, they called someone from “auto” who said that was all I needed.(Turns out it wasn’t). I called and scheduled an appointment to get them installed at the store and the women CLEARLY had no business answering the phone. She set up an appointment a month out and told me it would be $100 to get my speakers installed. After waiting a MONTH I took my car in and found out from the auto tech that everything was wrong. The women had scheduled an hour of general labor not speaker installation, which would take over an hour for just the front set! So I couldn’t get them installed that day. Also, I needed special parts that they don’t sell in store to put in the rear speakers and would have to order online and wait for them. It also was over the quoted price! God bless the auto tech for fitting me in for half of what was supposed to be done! There was a month to correct these errors before they happened. Will never buy from here again, except for installation, they clearly don’t know what they are doing in sales and scheduling.

Looks like a ghost town. Supplies are limited.

Absolutely horrible. I asked for help with my computer that is having issues and the guy I was talking with just stared at me and said maybe someone can look at it.

Good prices helpful staff

Its like all the rest. Person who brought order to the car was cheerful.

Decently broad selection of products, was able to easily find what I needed by walking up to employees and communication between their departments is good. Only complaint is that theres a small selection of electronic adapters compared to other stores. Shout out to the employee Chris from mobile that was super helpful and knowledgeable.

You cant call & talk to someone. Ridiculous!

It seemed like their shelves had nothing on them and they had no products or seemed.

Not much of a selection of DVD or blurays.....disappointing.

Understaffed in the evenings, but thats not the fault of the people who are there - who are very helpful.

Staff and customer service were very respectable and easy to work with! Although its a small best buy it definitely has the essentials! Would love to see more of a selection on computer parts though!

Had a good experience at Best Buy today. Night a new laptop, Bryan was new but very helpful and actually gave sound advice! That doesnt always happen but I was pleased today and will be back! They had what I wanted in stock!

Found the item I needed on a competitors website while I waited for 16 min with no employee answering the phone. 3:49pm/03/02/2021 the time I quit believing in bestbuy.

I took my laptop that was not starting properly to their tech support (geeksquad) section, and they were very very helpful! They gave me advice for free and I was able to fix the issue. Thanks Best Buy! Thanks Geek Squad!