Advanced Auto Parts sold us a $170 battery jumper box start that they said was charged. We walked two miles to purchase it and brought it back to our car to find the charger was indeed not charged. Then they refused to help claiming their delivery drivers were gone for the day. Worst customer service experience, this location didnt care or try to help. OReillys customer service is far better.

Very nice people. Went in there not knowing what breakfast to buy and they took their time to look it up and help me. Awesome customer service.

The cashier lette was very helpful,she was there to help me find my item, then some how she managed to check me and another customer out Thanks

They’re always kind and professional. Willing to help.

Staff very helpful. Will give you the best price for products. Price comparison.

I was being waited on but then employee answered phone in the middle of helping me. She began a long conversation. She stayed on the phone for a long time. Another employee at the register Brandon helped and was quick and polite. The other employee she never apologized and stayed on the phone and then got someone else to help her on the phone.

This manager needs to find a new.profession very poor customer service unfriendly

Always direct answers, and goes the extra mile to help attain a good solution.

Nice and all ways helpfull.

Very helpful employees and good prices.

BUYER BEWARE!!! They do anything they can to not honor their warranty. & they treat you like your worthless in the process. I’ll never shop at any advance auto again. I recommend Autozone they stand behind their product warranties and they don’t question their customers about their defected products.

Very nice people and very helpful

The service associate was so very helpful.

It was as expected. I was able to find what I needed.

I DONT RECOMMEND ANYBODY TO DO BUSINESS OR OPEN COMMERCIAL ACCOUNT WITH THIS PEOPLE GO SOMEWHERE ELSE OR BUY ONLINE IS BETTER THAN U WASTE UR TIME AND LOSE CUSTOMER

They had everything we needed. It had a nice variety and the guy helping us was great! They had mask on too. The thing I like the best is a wide selection, people to answer YR questions and help you out! Bravo

Slow employees. Will let a long line develope and wont ask other able employees to help shorten wait times. The one closer to home depot on 436 is better and faster.

Quick efficient service - ordered what was needed - be at store in a week - the only issue I have is not with AAP but the fact that Jeep can be so greedy to charge so much for a right rear lower body reflector! Would never buy Double $ @ Jeep with a AAP $38 part charge for a 3x5 inch piece of shaped red plastic! No wonder their vehicles cost way TOO much!

Yesterday tuesday March 23rdaround 8 pm the two attendants were RUDE and spoke to me in a offensive tone of voice and did not want to help me with what I needed and were very argumentative I wish they were disciplined. Thanks.

I stood here for a good 10 minutes and nobody even bother to ask about picking up my online order.

This store is clean and organized. The staff is knowledgeable and nice. Especially Ozzy!

Amazing customer service and great help and very polite awesome employee . His name Brandon is who this review is for he’s a stand up employee and helped me out on the spot with a battery change that was difficult so to battery location 👍👍😁

Always use this store. If ordering online, give it more than 30 minutes for pick up.

Guys there didnt really know how to test anything on my car. Came back with all different ideas why my car wouldnt start.

On Sunday night I got my engine coolant temperature light on while I was driving not far from this location. I had to stop the car to let the engine cool down and check what was going on. So after I did so I immediately drove to this store to check on my coolant. Thanks god it just ran out of liquid. Louis who was working there that night was so kind to help me out to check on my coolant to make sure it wasn’t any other issues. He helped to find the right kind and get it changed and shared some good advises. As a girl who doesn’t know much about the cars I appreciated his help so much. He is incredible kind courteous and helpful!! 👏🥳 𝐓𝐡𝐚𝐧𝐤 you Louis for everything!

Quick & efficient. Also put my wiper blades on for me.

Awesome! Everyone there is beyond helpful!

Some time it quick and easy you just in and out this is a great place to shop

Great place, friendly staff, good service and they help you resolve your problem

I go to a lot of Advance Automotive and this one is on top of it always.

They had the battery I needed (called first to make sure) and they installed it for me. Very friendly staff.

This place is really nice. The staff are always helpful and knowledgeable about items youll need. They inquire about what youre doing to make sure they are giving you the correct product. They can look up all parts for your vehicle like most other places to give you the correct item. They dont try and upsell you which I appreciate. They will even lend you tools youll need to complete most little jobs if you dont have them. They will also help you install little odds and ends. Free diagnostic reports are always great as well so you know whats going on with your car when you take it into the dealer so they cant jerk you around.

No one acknowledged myself or my husband the entire time in the store. Even stood near the front desk as we had a question about a product and the lady working saw us and didnt even say hello. When checking out, she just talked on the phone the entire time.

Bob is awesome!!! He is so friendly and welcoming and made me feel like we were family. I needed a new battery, oil, and filters and he looked up every item with a smile and explained everything to me. He even carried all my bags to my car and installed the battery for me. Hes a great employee, every auto parts store needs a guy like him!

That place has amazing people no matter what happens they will always help you! Especially the ladys!!!!!

Great Service 👍🏿

Best car auto store in this part of town. They are actually knowledgeable, unlike some around this area!

Oriellys is better

One of the part stores I use for great parts and service

Awesome place! Great, fast service! Everyone is very helpful and work fast. This is the only place absentee I go and I dont have to wait five minutes to get service. And they multitask! Love their process and the way they hustle (especially the Latin guy working today!)!

Great quick service, team member came out and changed my windshield wiper in 2 minutes. Good to go

This is my go to location. The service is great and the staff is very knowledgeable. Vale takes care of business.

I had a great experience at this location. I went in with unusual battery issues, (original Honda battery), Bob there tested my battery and really filled in the blanks for. Thank you Bob, your a good guy.

No customer acknowledgement at all. Youre on your own here.

This is better than most auto parts stores. Very helpful. Thank you for getting me back on the rd.

Came here to have a check engine light checked. The young lady that helped me immediately came over to assist me and was very friendly and knowledgeable. I was in and out in less than 10 minutes.

Good

Great customer service! I bought a new car battery; Errol was helpful he solved my problem fast and accurate! Thanks.

Great!

They always have what Im looking for. Online ordering for store pickup is a snap plus they offer online discounts.

The staff was very helpful and I found what I needed. Highly recommend this location!

I came from Kissimmee all the way down to here looking for an specific product, the whole store was looking for it and couldn’t find it. But chuck did, hands up to him, will definitely come back

Really fast and friendly service! Angel was so helpful and although I know nothing about cars he helped me find the parts I needed and I was in and out in five minutes. Thank you so much!

I purchased a few things for a tune up, bought the lifetime warranty spark plug cables and after a few yrs I had to do it all over again... how convenient for them nothing shows up in there system even thou all the information they have has not changed. Now I will have to buy a new set of wires. Advanced auto has ripped me off for the last time I will no longer recommend or buy anything in your stores. I will make sure others hear about this.

I have always gotten a fair shake from this store. Polite, honest help with knowledgeable associates. They have honored some questionable refunds for me, where i got the wrong tool/part, used it anyways, and then realized it wouldnt work...still at least got store credit. They will test anything i bring them for free. They have stopped installing batteries though, for the most part. But they still lent me the tool for me to do it ;)

Knowledgeable and friendly. One of the service reps even helped me with adding trans fluid to my car because I had forgotten my glasses! Really helpful!

Great service .Got my car scanned for fault alerted by check engine light and the parts to fix it.

Service is very good. Associates are helpful. Clean store.

Just picked up a battery, Andrew was very helpful and gave me the tools to install it and quickly processed by core refund. Very pleased.

I have used this store location for years, and have NEVER had a problem. The staff is always friendly, professional, and helpful. They have gone out of their way to ensure my satisfaction, and they have earned my loyalty to this location. (There are 4 locations closer to me than this) I will continue to shop here, and will recommend this store to anyone...

Had a unopened return, with receipt, bought at another store . Was accused of trying to use the item and return it, although that is not what happened. Ended up having to return to original store. And was apologized to by the manager of the original store for the behavior of the associate at another store. I worked in retail a long time, was totally within policy and return period. There was no reason for the hassle inconvenience or accusations

If youre not doing online orders the store rips you off every time online you can get anywhere from 20 to 40% off as long as you go to the promo sites guys behind the counter a cool when trusting on every mechanical $0.02 they have but their system cells me the wrong part almost every time I got a job to do on my truck or car again online great just going in the store and buying your part and getting ripped off

Very well stocked. Great staff

This is another places were customer services is under the floor. I was there yesterday the manager came to help me he had about the nasty. Attitude not professional I was asking him about a order l places he was. Arguing. That they dont work like that is impossible to places a order like that, until he found the order I made in the computer. By one of he employed he even told me that he was going to call the police. He was the one that need. To cool down had a very unprofessional attitude and was Arguing how that order was places I think he district manager. And corporate should know what kind of people they got working for them and how some customers get treat it. At the stores. Advance auto part in altamonte springs. He should be retrained about customer services from today on I will not spend my money at this store and recommend any body to go to this store I be afraid that he or she get treat it like I did I gave one star so I can add this. And posted this in reality 10 stars minus. The worst thank you

The kind workers looked up my car information and help me find exactly the power steering fluid I need, willing to talk to me about the best options, and best prices before my puchases

Wow love this location, Bob helped me choose the right oil, and a better deal! Super friendly and patient!

Meh not a bad store. Had to get a replacement battery and the guy was busy with another customer...

Yeesss ❣️

They offer same day pick up with ordering online, look for promotions.

Had the battery I needed along with the tools I needed. They insisted on testing my old one before I spent money on the new one and also insisted on installing the new one even tho I could do it myself easily. I had no problem letting them do the work though lol

The guys here were super friendly with awesome service! Found out I had a bad battery with their free battery test. I bought a new one. They took old one out and put new one in. And my car is back to running even better then it was! Thanks Advance Auto Parts!

Went in for headlights I saw on the website and they had a good selections. I had some questions about the sizing and the associate was able to answer all of them.

Great place with lots of parts. People were helpful. The one part we were looking for was in stock according to the system but the staff could not locate it.

Helpful and nice staff. Pricing is reasonable.Plenty of space in parking lot to fix the problem there, if you need.

Was able to supply me with part needed

I went into this store today Terrance helped me with my battery very nice gentelman... I thought it was out of warranty but it was actually defective and they had one left. He installed it for me quickly was very nice. Thanks so much guys ur a life saver

I go here anytime i need parts for any DIY work. Always a great selection. Customer service varies from location to location, but it seems like at this one, most of the employees are decent. But that is expected at any retail location

Friendly service

Errol was amazing, friendly and compassionate, I am disabled and he helped me carry the battery in.

Awesome

Worst Experience Ever !!! Very Weird Things Going On

Employee was a little rude in helping.

This is the only location with damn near everything in stock, they are the hub for there region there for have almost everything you could need. Service can be slow at times and if you are not aggressive enough you will find yourself waiting to be noticed before you get taken care of. My advice is to go in knowing what you need and making it known to an employee as soon as possible. Also preordering an item online for pickup in store will save you 15% - 25%, you can even do this while you are in the store. They also price match like AutoZone however it is not advertised so always look for the best price and bring parts number or screenshot in for them and they will do there best to accommodate.

Even though they were about to close they went above and beyond to help me. They were very friendly and knowledgeable. I recommend this place for auto needs

Great auto parts store. Always has the parts I need and there are always great sales going on

Please people be aware these people do not honor there returns or their customer.Tried to return a gasket set and the rude store clerk denied my request I had my receiptand it was in the 90day period. Called customer support and even chatted online about there policy was misleading they could not give me a straight answer.Dont buy anything here your better of with auto-zone or eBay they were honor your return. Useless customer service online, phone, chat. I pasted the policy below noting specific just pretty much will deny it even though they didnt look at the part.Customer service phone rep and the store manager both said it says it on the package and I dont see it anywhere on the package I told them they didnt give me an answer.Advance Auto Parts Return PolicyIf you are not completely satisfied with your purchase, return it within 90 days from the date of purchase to any Advance Auto Parts store with the original receipt. Items must be in original packaging and in new condition. Advance Auto Parts will exchange the product or issue a refund as described below. Some merchandise, including commercial tools and equipment and special order items may be non-refundable. Clearance and AS IS merchandise are non-refundable.Advance Auto Parts reserves the right to limit returns or exchanges at any time, for any reason.

It was a great experience bc they were able to come out to my truck and scan it for the engine light.

Jessie was so helpful and I will definitely return to this Advanced Auto!!

Great staff, great service, great auto parts, great store...... really good people who love to help!!!

Friendly staff that were very helpful. I did have some questions go unanswered, but they were very specific to my situation. All in all, they helped me out more than I expected and led me in the right direction.

Run by lazy staff.Two separate visits to note:, First one I needed a secondary bulb for a VW CC with upgraded head lights. I inform the guy at the counter that he just selected the standard CC and he says it will not be a problem... Sure enough the bulb listed in the computer was wrong and I had to come back to return it.Next visit, waiting in line, three guys at three different registers, nobody is even trying to clear out the queue of people in line. Soon as I asked if someone else could check out my items they started working...

Everyone of the employees that work there are fantastic. But one stands out and he is superb and very knowledgable Delroy. Good employee

Hate advance auto parts. No customer service at all. Place filled with workers but no help whatsoever! Rather stick to another auto parts place for help where ill get good service.

This was a good location, very nice and friendly staff. I go to a lot of these in central Florida, this is definitely one of the ones to go to if youre in the area

Good experience! The Employee Mr. Garcia was very helpful.

They seem to think everyone knows all of their policies. I bought a battery brand new from here and put it in my car for no longer than a day. Since the problem wasnt the battery I took it out and brought it back. They forgot to mention that once you take the battery out of the door its yours forever. I tried to talk to the manager and it was no help. I explained that no where in the receipt does it state that I cant return it and he said Its our policy thank you Dave S. For not helping at all. And again thank you Dave S. for selling me a non returnable item.

Slowest service ever, it took over 20 minutes before someone helped. And there were no customers b4 me.

Tell me one of the best Auto Parts Central Florida hats

Great prices on hard to find parts, some may require ordering

Great people behind the counter always take there time to get my parts right