Hours posted are not reliable. I visited this location at 6:28PM and was met with a locked door and associates counting registers. The store “closes” at 7PM. If 6:28PM is the soonest I can arrive on a working day, what guarantee do I have the store will be open? Clients rely on posted hours to coordinate their days and accomplish tasks.

I stopped in this store yesterday looking at graduation charms. The staff member was super helpful helping me decide. The gift box and Pandora bag from store is SO much nicer than the little zip baggie and drawstring pouch that comes with online order. I really appreciated the time from the person that helped me and Im excited to give the gift of Pandora to my graduate!

Absolutely loved the service. I went in with my sister to get matching friendship rings and I believe it was the store manager and a trainee who were absolutely sweet!! She even offered to clean our other rings which was obviously not intended but she offered to do so. They definitely gave us a great shopping experience.

I don’t shop at this Pandora location a lot and my last shopping experience with Sarah was pretty bad. I came in to exchange a ring size because for Christmas my friend got me a ring and it was too big. I also bought another ring that day and later I saw on my online receipts that I was charged full price for 2 rings. They charged me FULL PRICE to exchange for a smaller size. They told me since a former employee bought it if I want to exchange for a smaller size I had to pay more. Didn’t make sense to me since it was a gift, already paid for, and they saw the former purchase and receipt for that paid ring, but okay whatever. I still bought it since I really wanted the ring. Maybe Sarah was having a bad day, but she was extremely rude towards my friend and I and I could tell she didn’t want to be there nor help me. After 2 purchases in the store that day Sarah also didn’t give me a bag, jewelry box, or receipt. I had to ask for it. Disappointed and will not be shopping at this location anymore.

The stylist/designer that i interacted with was very patient, willing to pull out a variety of charms from any cabinet, showed a multitude of ideas and bracelets, along with some new items that were not even online yet.The store was also very clean and brightly lit.

All of the employees are so sweet and experts at their job. Great customer service!

Jennifer W. Was very helpful and very enthusiastic about all of my purchases. She made my shopping experience very pleasurable.

Every time that i’ve bought at a pandora store i’ve been told that i can bring my jewelry in to be cleaned for free. i came in to get my pandora rings cleaned, and my bracelet. i felt like i had burdened the employee and it literally took 5 minutes to clean both my jewelry and my sisters. i was asked if i had the at home cleaning kit. at this point we were the only two customers in the store so i don’t see why it would be an issue. i just felt like as a customer i shouldn’t have to feel that way.

Great customer service

The women gave me the wrong size for the bracelet I bought for a gift. She switched the one we tried on ( which was the correct size) for a completely different size. The women had a little attitude when I didnt want to apply for a credit card and she also didnt tell me all the benefits I can receive by being a pandora member . This was my first pandora experience and I was highly disappointed with my service at this location. The geneva location is WAY better.

Pandora Jewelry has the best craftsmen for the most amazing jewelry. My left hand has 3 of the most beautiful rings Ive ever owned, thanks to these guys. Their quality is simply awesome and I trust them with all my orders. I am a great fan of chain jewelry and Im glad I found this place. Will definitely recommend and refer my friends and family to them.

Ive been a Pandora customer for years and my experience with Sarah at this location left me extremely disappointed. I felt like I was treated like a criminal when the salesperson lost a charm and I was never offered an apology. I wont be shopping here any longer.

The staff member here was very helpful. They didnt have much of what it as looking for in stock at the store. But thats understandable as they just reopened from being closed. The staff member was polite and did her best to accommodate what I was looking for. Clean, and very helpful.

Very nice sales people (Perella and Stephanie) at Pandoras Store at Algonquin Commons. Theyre patient and knowledgeable. A lot of items are on 50%, however, you cant return them...final sale.

Didnt bought anything but just went in to check for price and staff was really helpful!

Store looks great and has a great selection. My wife and I were excited that this store opened so close to home. However, customer service is horrible. Waited at least twenty minutes for someone to acknowledge we were even in the store. Someone said they would be right with us after taking my name down. After about five minutes we see the employees helping people that have walked in well after us. I guess if you’re in a ball cap and a hoodie it means you don’t want to spend money there. We even had our three year old daughter there who sat in the corner where they had a chair. She said very little and was patient the whole time. We will continue to take our business elsewhere.

This store has a nice friendly atmosphere with plenty of room to shop comfortably. Angelica was great to me! She is patient and knowledgeable. She helped me right away and was very accomidating and polite. Great experience!Update: Ive been back to this Pandora a few more times since my origional post and received fabulous customer service from Hillary, Yuri, Angela, Natalia, and Noelle. I couldnt ask for a better experience. Great vibes here:)

Employees greet you right away and are always ready to help you find what youre looking for. Theyre also great at helping you come up with great gift ideas. Love the quality of the jewelry for the price!

Very good customer service

The sale associates were very helpful and the atmosphere was pleasant. They really seemed to enjoy working there.

Beautiful charms and exclusive Las Vegas charms but our sales person was pretty pushy. I didnt feel I could even think because she was trying to get me to buy everything I asked to see. I walked out empty handed. My sister bought a Las Vegas charms set but she is very familiar with Pandora and Ive only been in a store 4 times.

I had the WORST experience at this location. So extremely rude and accused me of buying a ring on sale when i bought it at full price. Would not do an exchange when it was in the 30 day period. I do not recommend this location, I prefer Deer Park!

The sales associate was super friendly and handled our indecisiveness really well. Amazing customer service!

Great store and a super customerService by Daniela thanks

Bruh, we’ve been here since 2010 bruhhh. They finally took us. Heehee Laura was nice 👍🏻👍🏻👍🏻

I come here anytime my mom or grandma has a birthday, or holidays. They make it so easy for a guy to find something theyll like.

Love the jewelry selection! wonderful staff, and very helpful.

Thought this company was going to be a good place for work the managers gossip to much about the employees and they are very mean I’m so glad i don’t work here anymore there are very nice and hard working employees but the managers their suck!!!! I see this store closing down soon !!!

Brought a charm back thats was bought at a pandora in Chandler AZ, they wouldn’t give me a refund for my charm because they said I’d have to go to Chandler to return it for cash, they wanted to give me a store credit, I didn’t want that I wanted my money back .

Horrible customer service and associates! I have countless charms and am not new to Pandora in anyway. Using the excuse that your store has only been open approximately 6 weeks is unacceptable! I was so excited to have a local store come so we no longer have to drive 30 plus mins however I will never do business with or step into this location again!

I was very happy to find out i have a store close to home until i went there this saturday. I walked in since i wanted my rings cleaned. A worker told me that they only do cleanings monday~thursday because they get very bussy. I was shocked! I saw 4-5 workers and only 2 customers but she told me that they where very bussy i couldnt believe it. Horrible costumer service in general.

Got to love when females dumb themselves down. They dont care for diamonds anymore 🤭😂🤣

Love the hospitality

Fine jewelry

Excellent service, great variety of food to taste.

Nlce