I have been going to this Ulta for about a decade. They color matched me for the Lancôme Teint Idole Ultra Wear back in 2019. It’s still my go-to foundation, same shade and all! I appreciate that they offer assistance and respect when I say, “no thanks, I’m okay today.”Whether I have a full face of makeup or I’m bare skinned, the staff is happy to help and offer guidance. This may not seem like a big deal to some people. But I’ve been treated differently depending on the amount of makeup I have on in other stores (not Ulta). Never have I been ignored, treated rudely, or spoken down to here…something I greatly appreciate.

Went in today needing lots of help finding a neutral moisturizing lip color that complimented my features. Tracy was extremely knowledgeable and kind, and she helped me thoroughly the minute I stepped in the door! Would highly recommend this location due to the friendliness and efficiency of staff like Tracy.

Chrisy at Algonquin Ulta hair salon is truly a master at her trade. I have been very impressed with the quality of the services I have received.Chrisy is very knowledgeable, passionate and experienced master stylist who will advise you and style/cut/color/tone and treat your hair for your best hair health and look. She is one of a kind professional you would want to be in charge of what happens to your hair once you are in need of looking and feeling well about your hair. Chrisy is also very helpful with her knowledge of the best products available in such abundance at Ulta, which really helps me with selecting what would work for me. Me and my daughter are always uplifted after an appointment with her. Thank you Chrisy!!

I have not been in for over 2 years. Staff is fantastic, always clean and organized. Highly disappointed in the merchandise/stock. I went on Google looking for an item and the shelves were empty.Better luck on my next visit. Not giving up.

Very helpful staff for this make-up illiterate person.

They keep my face, body and soul glowing. Love the friendly staff members

Chrisy does an amazing job. She’s being doing my blonde and haircuts!!!

Best selection of cosmetics and beauty products the girls that work there are very helpful 😊

Great service, everyone is very friendly !

Always a neat and clean store. And typically always has what I am looking for. If its not on the shelf, staff has no problem checking the back room stock or drawer stock to find what I need! Or they always offer to order it online so I can get free delivery. I picked up some of my tried and true as well as some new products. New here in this purchase is the KKW lipstick trio, the eyelure promagnetic lash kit, and the UD brow blade. Based on trying it in the store, I think Ill love it.

Ok customer service Bad selection no Jeffrey Starr pallet or any of his products no Jeffree star give me depression

Greeter at the front door helped me to find location of the products I wanted to purchase. Long checkout lines but moved quickly. Some items not stocked but most were. Im a repeat customer.

Staff here is very nice and helpful

Very helpful and neat and clean store

Staff is extremely lazy. In multiple instances when I visited the store asking for a specific item, they simply try to turn me away saying they are out of stock until I push back that website shows item is in stock. Eventually they found the item I was looking for.

Every time I visit I find one more item, whether its a beauty aid, for your nails, maybe your hair or complexion not quite right. Maybe you just want to smell nice, a little different than the rest (in a way that sets you apart), in a good way of course. There havent been any disappointments with Ulta. The staff are extremely welcoming, educated and really do listen. I and the wife have made it a must stop. Easy right next door to one of our favorite stops Trader Joes.Now I have to figure out the way to get the staff to lower the thermostat, my suggestion to you is if you dont have to have the heavy winter coat, leave it in the car.

The cashier was really nice and had a great attitude even though it was almost closing time

I was looking for a tool to blow out my hair (with salon-like results) and Ultas very lovely, friendly, and knowledgeable staff was able to point me in the right direction. Buying hair styling tools isnt cheap, but Im super satisfied with my purchase.

Usually have a good experiences with this store. This time a lot of the shelves were extremely empty.

Recently moved to the area and decided to try the salon at Ulta in Algonquin. I was SO lucky to get CHRISY doing my hair and nails! She is AWESOME! What a pleasant girl, professional and personable. The salon is clean and bright, and I enjoy my time there. The store is well stocked and sales people are helpful.

Didn’t know who Laura Mercier was. Rude staff.

They did not have what I went in for, but there were two associates that went way out of their way to help me find a replacement. Fabulous customer service. Clean, neat, but a little thin on stock since the truck came in last night.

I got what I needed and have been wanting for a long time.

I did enjoy the service of getting my haircut here by Rosanne but when I got a hair trim and neck clean up by Sarah I was charged for a full hair cut and a trim. I was refused the trim charge by the woman running the desk and had to pay $45. I want to go back but Im scared if I am going to get overcharged again.

The sales people are nice but they are perpetually out of stock of half the things I need. It’s too bad and it makes people like me who would like to support physical stores go to shopping on line. Ultimately it will lead to less sales for Ulta because there won’t be impulse shopping which people do when shopping in the store. I blame the store for not properly filling their stock and I can’t depend on the items I regularly buy to be there. It’s too many items all the time and it’s frustrating. If you kept your stock filled it would be five stars here.

Pretty good selection of products. Decently clean. The staff seemed a little uppity though. I have been in there numerous times and I have never been offered any help to find products, which was disappointing when I actually needed help trying to find my shade in foundation. Overall not bad though.

Great place to buy cosmetics. Helpful staff. Hunter is one of the best if you are looking to get your Brows done at this location.

LOVE the Benefit brow bar girls. Whitney and Natalie are sooooo nice and do an amazing job! This location is clean, always well stocked, and their employees do a great job of informing customers of their brand events. Ive loved the two Ive made it to (Benefit and It Cosmetics). Employees are also really great at letting you know where the deals are at in the store. Ive saved tons just by talking to them about what Im looking for before trying to find it myself.

They have it all but the checkout...holy cow...not sure what the deal is there but its worse than an amusement ride

They discriminate if you dont look up to par (basically not white) and serve you with aggressive customer service by recovering around you and asking me if Im STILL finding everything alright over 18 times (I wish I was exaggerating but I started counting as soon as I noticed what they were doing). I spent over $200 in here but will be returning right back due to this unfortunate circumstance. Manager needs to retrain his staff, this is unacceptable.

Love Natalie been with her for over 3years won’t let anyone else touch my brows

Friendly staff and affordable makeup!

Agustin is the best!!! Every time I go into the store he is always so helpful & whenever I go into ulta and I see him I automatically go to him for help.

Always a great selection of thousands of beauty supplies and always great customer service. Always greeted at the door and can always find someone if you have questions.

Michelle at the salon was amazing. She went above and beyond my vision of what I wanted with my hair- she took her time even though it was after store closing. I love my hair and will be back in 8 weeks !

I went to get my makeup done for homecoming, and I showed this makeup artist, Jessica, a picture of what I wanted, and what she gave me was something completely different. Im so disappointed, I thought the women who worked there were supposed to know something about makeup and how to donut right. I wish i could add pictures to compare and prove how terrible the outcome was. $45 was a waste of my money. Theyre good at hair styling though and the store has good products.

I love shopping at Ulta!!! Best deals, reward points and free gifts with certain purchases!

Very helpful when it came to helping my daughters spend tons of money

Love the curbside pickup they were very customer friendly

I have been to about 5 Ulta stores in the area, and the one in Algonquin is by far the best. The staff is so helpful, employees are everywhere, ready to help if you need it. This is the first Ulta (maybe the only Ulta) that was as good as Sephora when it comes to service. Ill go out of my way to shop at this store from now on.

Ulta has great sales and their Ulta brand products have come up 100% in their quality. The selection of items and brands they carry is pretty awesome.

Advertised free brand gift with purchase always out and shelves still have promotional signs up. False advertising in my book.

My daughter took me there for the first time.Loved it, they have so much available that I wanted to purchase

Whitney always does a great job on my eyebrows! I would definitely recommend her for brow services!

Im proud of my hair. it was done with much perfection and I have received compliments from friends. Will be back very soon!

Very nice coustmore service

Wife buys there all the time, as they say Happy Wife Happy life Im happy. A+ place.

Friendly, helpful staff. Always greeted. No complaints!

Prices are just ok. This store didnt carry the MAC line, that was disappointing. The Crystal lake store carries it.

Staff were always available and well knowledgeable of thier products. Good salesmanship

They always have the products I use and need. Very friendly and helpful staff.

Staff are always friendly and attentive for the most part!

I love how helpful the ppl are! Everyone is friendly & will go out of their way to find what Im looking for. From a price check to an expensive brand color match!! I would rather shop at Ulta than bear shopping at Sephora & dealing with going to the mall

I totally love Ulta!! I found great gift and prices!! Everyone was happy with their gifts from Ulta!!

Staff were so helpful, took the time to help me find the perfect shade for me. Received a free little make-over.

Can’t say enough how much i love Being inside ulta, it’s my Disneyland. But trying to get actual assistance with products is getting worse and worse. The employees (some or all) work for the individual makeup companies so it doesn’t matter what you ask, they turn it around and try to sell you their brand instead. This has happened every time I’ve been in the last five times now. Even when i asked a specific question about a specific brand, suddenly I’m handed a different brand and it makes me not trust anything they say anymore. I’d like to be able to request a neutral ulta salesperson.

I shop here regularly. The staff is usually pretty friendly and they keep the store pretty clean.

I love the store and go there for all my beauty needs. However, dont get your makeup done here. I went to go get my makeup done for prom, and ended up looking like a raccoon. I asked for a light pink natural eye look, and she ended up using blue eyeshadow. Not to mention she didnt actually match my foundation to my skin, and just used the same shade the previous client wore. I am extremely fair skinned, and she took the foundation she previously used and said looks light enough. It wasnt, I looked like an Oompa Loompa. Dont spend the $50. I know enough about makeup, so I took it all off and did my own makeup, which looked 100x better than what this supposed professional makeup artist did.

Great customer service Everyone is always so helpful and friendly there

Ive gone in here a few times and have always been severely disappointed. The staff is rude, Unhelpful, and have numerous times made rude comments about the customers inside, especially coming from the hair salon. Ill order on-line before I ever go in here again.

Always ready to help and have what I want and more

Used to love this place but recently the workers have been talking bad about their customers when they think no one is listening. Very disappointed

I love Ulta just like the next person but this store can be a little rude, insensitive, and not helpful. I usually come to this location because it’s convenient. Today though I’ve just had enough. I had a brow appointment today. I called 4 hours before my appointment (which I do feel you guys should have a follow up system, so you don’t loose sales ) to not only confirm my appointment. After waiting on the phone for 20 mins they found my appointment time. I said thank you and I wasn’t frustrated because I’ve worked in retail as well. I called an hour prior to arrival to inform them I was going to be a few mins late, I was getting ready for a funeral so I was still at the funeral home. It was told over the phone it was fine. I get there and one of the associates asked if I had an appointment, explaining everything and being only a couple mins late. She said everything wad fine. I stood around awhile. When I see the nice lady tell Whitney I was here. The women told Whitney everything with me in ear shot. Whitney says “That sucks, I’m busy, this lady just walked in, oh well.” And turns back to continuing her task. Now I’m grateful the nice women asked if she could have another associate help me, Whitney said maybe. The young lady was able to get me in for service for an hour later. Now what I’m upset about is the way Whitney handled this. She could of said unfortunately I’m booked, I would of asked if there was anything she could do, but if she couldn’t I wouldn’t of been upset. I would of understood. I was late a couple mins, if happens...but not acknowledging a customer, or empathizing shows that you shouldn’t be in customer service. What she did was unprofessional. That makes customers not want to come back

I had such a wonderful experience yesterday. I made an appt for a makeup lesson since Im getting married Saturday, and I wear very little make up. The girls took such good care of me, going above and beyond to make sure my makeup was a perfect match, and that the products I received would be products I could use everyday. When I got home, my Fiance said, Oh Wow, you look like one of those Housewives, lolol, teasing of course. I love the make up, loved the make up lesson, and they have a client for life.

Very friendly and helpful staff.

They always have what Im looking for

Good selection, can be busy on weekends.

Employee was very helpful.

Associates very helpful at all times

Helpful staff

Great service and great products.

Awesome staff! Super helpful

Always find what I need.

Staff was patient, helpful and knowledgeable.

Love the salon and my stylist Chrissy

Expensive, stopped carrying what I went there for.

They have a good enough selection and a salon and benefit brow station however they dont offer classes or event makeovers

Always a line to check out.

Everyone is is helpful.

Morgan is amazing!

The lines were huge. Probably just because it was Christmas. They had what i needed (clinique eyeliner). In and out.

Love shopping there

Paradise for womans

Very friendly staff, but the checkout line will take you an hour!

Prices too high for hair salon.

Great place

Very friendly staff

Awesome

Nothing special in terms of service.

Too expensive.

Yes

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