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Faction Marine
412 Geneva Rd NE, Alexandria, MN 56308, United States
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Faction Marine

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Ry
Review №1

Purchased a used Centurion knowing with used I may have additional maintenance. Jason and Ty have been and continue to be very customer service oriented. I would highly recommend Faction Marine. They have gone above and beyond to make sure I stayed on the water. Being a small business owner myself, I definitely appreciate the level of customer service that Faction Marine has been providing. If, maybe when, I purchase another boat, I will be contacting Faction Marine.

JJ
Review №2

Awesome people to work with. Really care that you are comfortable and know how to operate your tow-boat.

Br
Review №3

I cant comment enough how great these guys are. Despite the fact I would probably be unable to purchase through them due to living on the coast, Jason took hours out of his day to answer my questions and steer me in the right direction. He helped me on facebook, text messages and hours of phone calls. The guy really cares and it shows. Several decades of experience with Jason and its obvious when educates you on all the different boats and options. Honestly wish he lived closer, he deserves my business and I appreciate Faction Marine. Best dealer I have EVER worked with.

An
Review №4

We love our 2019 MB purchased from faction a few months ago. Zero issues and we are beyond happy. Thanks guys!

Je
Review №5

This is the place you are looking for, for quality service of Centurion and Supreme boats. Upfront and transparent with all aspects of service and purchasing. I know that my boat will have top notch timely service when needed from people that respect my time. The comfort of knowing that if a problem does arise at any time, I can call or text to solve the problem. Very happy with my purchase and communication. Very much a 5 star++ company.

Al
Review №6

The folks at Faction were so kind to help us on a weekend when we were having boat issues while on vacation. Truly appreciate their expert knowledge and incredible customer service. Highly recommend.

Ch
Review №7

A day for the books as our family of 5 went out with Jason and his son Cade. They were amazing at seeing our short comings, and giving us very constructive advice for improvement. We were all up and surfing with the rope dropped and working on tricks. We couldnt be more thrilled and couldnt appreciate our time spend with these 2 more! Thank you so much!

Mi
Review №8

Great place to buy a boat! Amazing customer service and honest and helpful crew! You will not regret becoming part of the Faction Marine family!

Mi
Review №9

I called to get some help with setting up our 226. Jason was extremely helpful and willing to share tips and tricks to get the best wave possible. Very friendly and easy to speak with these guys are awesome!

Co
Review №10

Before and after the sale service 10/10.. blew a simple belt the 3rd of July and Jason came in after hours to open the shop and get us a belt. Needless to say he saved the 4th 🇺🇲🇺🇲-will be a life long customer*Centurion ri257

Jo
Review №11

Jason and Shaun went the extra mile to get a replacement prop for me over the 4th of July weekend to save our family vacation! This place has outstanding customer service before and after the sale. I would highly recommend them to anybody with a wakeboard or surf boat.

Jo
Review №12

Met the Faction Team two years before boat purchase at a Boat Show. They were awesome through the whole sale process. Ended up purchasing a new surf boat and they gave me their cell numbers to call or text if I needed help with setup. The owner personally came out to the lake to teach us how to adjust our boats setup and we couldnt be happier a year after purchase. Thanks Faction!

Ch
Review №13

Jason and his team delivered the pontoon at set time. Boat was exactly what was expected and more. Quick and convenient ... affordable and reliable. Was money well spent. Highly recommended. C . Spellman Palm Beach County Florida

St
Review №14

Faction Marine has a great line up of water craft from surf boats to pontoons. Jason and Shaun are great to work with and were a huge help getting me set up. I rely on them for storage and service as well and they have been fantastic.

St
Review №15

Jason is awesome! He set up my 2000 Malibu boat for surfing - great wave! And then he gave my family and I lessons on how to surf. Extremely helpful and well worth the money. Jason was great with my kids and even got my wife up surfing. I would highly recommend it.And BTW, his shop also put Perfect Pass in my boat. Very easy to work with and very fair pricing. Well worth it!Thanks Jason and Faction Marine!

Am
Review №16

Incredible experience! Flew in to learn how to wake surf, Jason met and exceeded my expectations in terms of what you can learn in 2 hours. 5 minutes into it and I was surfing without the rope. He even had me trying 360s on my first lesson! Excellent boat, equipment, and 5 star lesson experience!

Ma
Review №17

I had this business help me with issues on my 4 Winn’s 180 Horizon. The boat works very well at this time since they serviced it in the Fall of 2018. They are primarily a Tow Boat company, but they have serviced my I/O’s (Four Winns and Regal) with no issues so far. Small business, but very friendly service.

Tr
Review №18

Jason and the guys at Faction Marine are top notch. They are very knowledgeable and helpful with all of their products from boats to boards and equipment.

Ka
Review №19

Purchased our first boat from Faction and are now loyal customers for life. Jason and James are awesome and were incredibly helpful every step of the way. James gave us honest opinions and information and wasnt pushy at all -- we knew he just wanted us to absolutely LOVE our boat. (And as a pro-wakesurfer, he knows his stuff.) The customer service was excellent and almost 3 years later, we still receive great support from Jason and James. We are VERY satisfied customers and cannot recommend faction enough!

S
Review №20

These guys are the best! They provide a service that is really unequaled in this state or anywhere else for that matter. Jason and James have so much experience and knowledge to share. If you dont look to them for your next purchase, whether it be water sports gear, or a new boat youre doing yourself a disservice. HIGHLY RECOMMENDED!

Br
Review №21

Would highly recommend anyone in the market to check them out! I recently picked up a boat from them and both Jason and James were extremely easy to work with. I have only good things to say and look forward to working with them again in the future.

Pe
Review №22

The Faction is the place to go. They all actively participate in watersports making them extremely knowledgeable. That in itself is very valuable to me as a consumer. But what is even more impressive is their customer server. I have purchased numerous items from them and have never been disappointed. More recently, I brought my V-Drive to them for detailing and winter storage. The boat has looked the best since I have owned it (I purchased it used.) In addition, they noticed some issues with my boat that if left unattended could have been extremely expensive to repair. They not only diagnosed it, but fixed with zero hassles for me all at price that I felt was very reasonable. I am one happy customer!

To
Review №23

Purchased second boat from Faction and I couldnt imagine buying a boat from anyone else. Jason and James have been great with everything!! Quick, fair priced repairs and maintenance, Boat setup, lesson and tips. All with the goal of making sure that we get as much quality time on the water as possible.

No
Review №24

Customer service is awesome. James was instrumental with his advice on how to properly setup our new Supreme S226. I highly recommend talking to Faction Marine if you are considering the purchase of a Centurion/Supreme boats. These guys know their boats!!

Jo
Review №25

As a first time boat owner, I spent a lot of time researching different boat manufacturers before deciding a Coach pontoon was the best fit for my family. Deciding on a make and model of boat was difficult, but once I met Shaun and Jason at Faction Marine, I knew I had found the perfect fit for a dealership as well. Faction Marine is a full service dealership that is absolutely committed to their customers and customer satisfaction. I have used Faction Marine for delivery, winterization, and storage. I have found both Shaun and Jason to be knowledgable, responsive, accessible, and trustworthy. I could not be any more satisfied with my experience with Faction Marine. If you are considering a new boat, a stop at Faction Marine is a must. Proud to be a member of the Faction Marine family.

Je
Review №26

The service and support we received from Jason of Faction Marine was nothing short of white-glove treatment. He provided sage advice regarding the multiple (and overwhelming) decisions and considerations when purchasing a boat. Jason took time to educate us on the idiosyncrasies and features of the boat we bought, several times, while on the water. He also answered our battle cries post-sale when we were unsure how to use something. Buying a boat is a major investment and should be taken seriously, working with Faction felt like a partnership and still does. They truly want you to get the most out of your boat. Faction can always count on our business. Thank you, Jason and team!

An
Review №27

Great Place! Great Staff!!

Information
100 Photos
27 Comments
5 Rating
  • Address:412 Geneva Rd NE, Alexandria, MN 56308, United States
  • Site:https://factionmarine.com/
  • Phone:+1 320-762-2573
Categories
  • Boat dealer
  • Boat rental service
  • Boat repair shop
  • Boating instructor
  • Water sports equipment rental service
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:10AM–2PM
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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