Grant and the team at ABS are tremendous professionals. ABS techs diagnosed and serviced my 4 series BMW promptly. I found ABS, a BIMRS founding service center, through BMW Car Club of America. I will return!

Grant is a great guy, he is honest l, upfront and serious. He loves what he does and he knows it pretty well. Grant has been very helpful with my BMW Z4; the issue was complicated and he inspected the vehicle with care and observed the matter from different angles. The service is great l, Grant is unique and whatever you pay is worth it. Btw, Grant has no room for small talk and if you are really looking for mediocre and cheap services that’s not your place.

Grant and the crew at ABS are real good people and do a great job. They know BMWs very well, and will provide you with the best advice and repair service to keep your BMW on the road. No complaints whatsoever, highly recommend.

Awesome service. Car runs so much better after being serviced here. Price was what was quoted and the turn around time was quick.

Grant once again has saved me a lot of money by doing some extra diagnostic work and not doing unnecessary work. A local dealer said that my valve cover gasket and oil pan gasket were leaking and wanted $1650 to replace both. I took it to Grant and he said that the oil from the valve cover was leaking to the bottom and the oil pan was good and this saved me half the dealer estimate. ABS also corrected the brake sensor that has been grinding since the brakes were replaced by the local dealer. ABS is the only shop that I have trusted my 318i, 325i and 128i with and I hope they are around forever.

This place is professional, helpful, and supremely ethical. They came highly recommended by neighbors, and they delivered! Car maintenance and repairs are a great and magical mystery to me, and Grant gave me the information I needed and I feel confident in his assessment. I have a 2012 Mini Cooper that the dealership told me needed major work; in my quest to get quotes, Grant was open and up-front on the phone, and was able to look at the car the next business day. It turns out that I needed none of the recommended work. Grant went out of his way to deliver customer service, and I will be going back when I do need the service.

Hooked me up with recommending the specific oil Rotella T (now rebranded as T4) to the rescue for my 80s oil crisis diesel 1985 524TD. I greatly appreciate something this simple to keep this silly diesel alive.

Ive been taking my 328 to them since 2002, and my M3 since 2006, and will happily continue to do so. Expensive? A bit. But quality is worth it.

Since moving here from Texas, I was really worried about finding a new BMW repair shop. Grant was awesome, did not patronize me because I am a young woman, was completely transparent in his explanations and completed all repairs in the fastest amount of time. He was very communicative and made sure I understood all my options. Would definitely recommend.

Oil service was fast and professional

Took an older BMW here after we couldnt figure out why it wouldnt start; tried everything. They did great (and same day) diagnostics, and told us exactly what was wrong, and were open and honest about whether it was worth fixing or getting rid of the car. Reasonable rates and fantastic customer service.

I’ve been using Alexandria Bavarian for at least 8 years, initially at the suggestion of a friend who’d been an Alexandria Bavarian customer, and always appreciate Grant’s directness, knowledge and dedication to doing right by the customer. I am completely comfortable taking my car in, confident I will receive the best advice and service every time.

Great experience with Grant. I needed a thorough look over an e39 I recently purchased and he gave me a very detailed report along with excellent advice on small issues I can easily fix myself rather than paying him to do it. This is an honest shop run by enthusiasts and I will be back as a paying customer.

Terrible customer service. Called about my 2008 BMW 325i and the person who answered the phone was extremely rude.

I completely trust Grant to tell me what needs to be done. I never feel likes he is trying to upsell me. We recently moved and are willing to drive the hour for service. And on occasion when weve had to have the car towed there outside of hours, he calls in the morning to ask what is needed. His love of BMWs is obvious.

Ive known Grant and ABS for a number of years, having owned two BMWs that he has reliably serviced. Grant and his team do superlative work, but even more notably, his honesty/integrity have literally saved me thousands of dollars over the years. Many times the dealer has suggested work to be done that Grant has not felt was necessary. At other times, hes found problems that were covered by my warranty or CPO, and referred me back to the dealer for the necessary service.Grant came through again this week, guiding me to obtain BMW of North Americas assistance with a very costly repair (which would have been over $5K) that was handled by my local BMW dealership. This is the third time hes steered me back for work that he could have easily done himself but knew that it would likely be a partially covered expense. I would not have known that BMW of North America would stand by their product so completely were it not for Grants guidance, and Im grateful to both Grant and BMW of North America.I trust Grant and will forever bring him my business.

Ive known Grant and his Crew for over 20years and what a Stand Up Guy!!! The work they do is Dedicated to the Brand and they will let you know if services can wait or if things are dyer!! The industry is full of guys who are willing to do the work but very few put the client and their needs first. People always talk about bad experiences or negativity. What I want to express for the New Year is Extreme Positivity and Compliments to whom deserves them. So with that said, Great Job to the Staff at Alexandria Bavarian Service!!!

These guys are top tier! No exaggeration, if you know a little about cars, then you can tell that these guys know their stuff. Great for old Porsche cara too.

I have been taking my used BMW’s to Alexandria Bavarian Service for 14 years. I trust Grant (the owner) explicitly to always provide fair prices at a service level that (in my experience) often far outweighs what you get at the dealership. They are experts at BMWs, and they have gone out of their way to help us on numerous occasions. The most recent example was a very complicated problem I had with my 2006 X5, and Grant and his team work tirelessly to get the issue resolved for me. I would recommend them without any reservations.

Called in to schedule BMW oil change. Didnt receive a call back. Drove to this location over an hour later and was told they just received my message. Direct quote: Not today to busy, come back some time tomorrow. Acted uninterested and disrespectful in my business and eager to get me to leave. HIGHLY suggest you look else where for your foreign auto needs.

Over roughly 20 years and two BMWs, Grant Randall and his team have been a godsend for my husband and me. Grant has expert knowledge about the many models of BMWs, past and present, their particular virtues and oddities. He is extremely kind and friendly, and a great person just to talk to.BMW service is not cheap, but whenever we have brought him our cars for maintenance or service, we know it will be done correctly, and any problems fixed, at the most reasonable cost. Customers leaving their cars are also driven, gratis, to the closest Metro station.Grant maintains close ties with many other local service organizations; his recommendations alone are valuable.

I took my BMW in last week looking for assistance with a specific repair only to have him turn his nose up at me and tell me, Im not interested! The work I was looking for is EXACTLY the type of thing that youd take your car to a BMW specialist for ... an inoperable convertible top on a E46 (330Ci). I wasnt trying to sell him the car, I just wanted to get it fixed. Hes too busy, and not interested in doing the work or in my business. Maybe they do good work, I dont know, but be prepared to be treated like a crap...

Bavarian wasted my time, and they will waste yours. Two days after dropping my car off for a repair scheduled a week before, my car had not been touched. Further, I had to call to discover this. I did get a call after dropping it off asking to take a second day to get it fixed. On the second day, I heard nothing--after several calls to the shop I finally got through and learned that nothing had been done.Grant seems to think that it is acceptable to take a car and not perform the service for which it was dropped off. He further seems to think that it is an imposition to either call the customer or field calls from the customer.This is life, and stuff happens--I got it. But it is unacceptable for a shop to simply not do a job for two straight days and not bother to tell the customer.

Been going to these guys for three years - always honest and do exceptional work!

I drove about 400 miles to Alexandria to buy a car. Before I bought the car, I called around to schedule a Pre Purchase Inspection. I settled with BMW of Alexandria, even though the representative did nothing at all to make the appointment feel personal. Even though I questioned him, he sounded dry and short...like he was genuinely busy. After I booked the appointment, I called Grant simply out of curiosity. He questioned me about the car, warned me about the potential issues and warned me AGAIN about the potential issues (2010 335i). He was very thorough and articulate, giving me more info than I anticipated. He just sounded like a car guy. You know those car guys...they just keep dishing out info as they are genuinely excited about cars. Im the SAME way so I recognized it. The complete opposite of the BMW rep.The purchase date got pushed back while the seller was awaiting the title and I missed the appointment. Needless to say, I hired Grant to do my PPI. He was thorough and found an issue and I was able to negotiate the price down significantly, off an already well priced car.Ive only talked on the phone with Grant, never met him or saw the shop. He was exceedingly nice to myself AND the seller and I am very satisfied with his service. This is a car guy, and that matters. Nice job Grant, THanks a million

Grant is very knowledgeable and understanding.

Ive been going here for 2 years, and always know my car is in great hands.

Very expressive