9/2/21: *Not paid for my review*Love, love, love my Kia experience. Eddy was one of the best salespeople Ive purchased a vehicle from. The General Manager also made the experience so worth me spending$$,$$$.99 at this dealership.Hard times finding new cars right now. Visited too many dealerships and this dealership was the best. Eddy explained everything about the Kia brand in exquisite details.Give these true professionals a try. I Love my Kia Soul!!!

I recently took my Kia Forte vehicle in for an oil change and was pleasantly surprised with the courtesy of all the staff and with service manager Brice. The waiting area is clean and has all the amenities you could possibly want. I enjoy the extra perk of having my car vacuumed and the exterior washed.

I had such a great experience at this dealership! Carlos was great to work with and made the process of buying out my car from lease end easy and straightforward. He explained everything thoroughly and was straight forward on numbers. The finance team was helpful and honest. Thank you for your great customer service—it goes a long way!

I just bought my second vehicle from Fiesta Kia. My salesperson Ralph Navarro went above & beyond to get me the car I wanted, & his customer service is second to none. The whole sales, finance, & service teams have always taken care of my needs & my vehicle(s) needs too. I really love my new 2022 Kia Seltos- its fun & comfortable to drive, has all the extras & tech I could possibly want, & I love the bright blue color & sporty looks...

Just bought a Sorento from Paola and Eddy. They are amazing!! Paola listened to what I wanted and let me know as soon as something came in and she knew I would love it! It was still wrapped when I came in. Service was amazing. Eddy made sure to have everything done in a timely manner as I bought a car that wasn’t even ready yet. They went above and beyond. Loved the manager she was super sweet and really had my best interest. Can’t recommend them enough! I got an amazing deal! The car is everything I wanted and BELOW budget. Thank you thank you.

Thank you to Reve and Tim for going WAY out of their way to help during an emergency. Their professionalism and understanding is greatly appreciated. My daughter had an issue with her key stuck in the door. Sounds simple, but this is her only transportation and she lives 40 miles out of town. The employees worked quickly to ensure she could have her vehicle and the price was definitely right. We are a 3 Kia family and will do all of our business here in the future. Highly recommend!

Drive from Hobbs to ABQ to get this my new Kia Seltos. Ralph was great and really helped us get everything done quickly so we could make that long drive back home. Thank you Fiesta Kia, I am loving the new car!

I took the car in for a software upgrade. I was greeted very courteously. I had received timely text notices reminding me of my appointment. Almost as soon as I had left the car, a technician started vacuuming the inside. After a short while of looking at cars in their showroom, a technician came and got me and said that the upgrade had been accomplished by the previous owners. They offered to wash the car before returning it to me. They were very nice to deal with.

Dan is the best! He is knowledgeable, helpful, and was not pushy when it came to things he knew we didn’t want. This was my first time buying a new car and I’m happy to say it was a very pleasant experience. Thanks Dan!!

I purchased a vehicle from here and had nothing but problems to the point I was going to stop the purchase. John Black then came to the rescue he saved the sell from falling through, got the vehicle financing approved, and went the extra mile for us. He was the most helpful and friendly out of all of the employees we dealt with. If it was not for him I would not have purchased the car and would have spread the word of how horrible this dealer was. The best employee they have and the best person that I had dealt with out of the 5-6 dealerships I had dealt with looking for car.

Before today I have had nothing but great experiences at the Kia service department. I went in today because I was having a problem with a battery for my key fob. I had a suspicion that I have been sold defective batteries at an auto shop in Taos this past weekend. The guy in the service department basically told me that I shouldn’t have shown up without an appointment. I told him that all I needed was for them to open up the key fob so that I could check the battery. He seemed very put out and told me that I would have to wait for several hours for someone to help me with my key fob. Just needed them to open it up.I didn’t want to take the chance of breaking my key fob. AutoZone was happy to help me. Turned out the batteries were bad, so they ended up making money off of me for helping me. Let Amon know the customer service is key. The only reason you got two stars was because the woman that I talked to when I called to get his name was so super sweet.

My car buying experience at Fiesta Kia was fast, easy, and overall a very enjoyable experience. Ralph Navarro, the salesperson I worked with, was friendly, answered all of my questions, and made sure the entire process was stress free. Once the vehicle I was looking for arrived at the dealership, Mr. Navarro, notified me immediately, walked me through all of the cars features, helped set up UVO Link, and made sure I was comfortable while awaiting the finance process. The very next day, Mr. Navarro contacted me to make sure I was pleased with the purchase and quickly answered any questions I had.I have purchased 3 other new vehicles (at different dealerships) and the no pressure atmosphere at Fiesta Kia, along with Ralphs enthusiasm and knowledge of the vehicles made for one of the best car buying experiences I have had.

I always have a great experience in my service department they always keep me informed. Great service every time. Jaime is a great service advisor as well as the rest of the service team. Adam (Tech) thanks again for always keeping my car running good... Has over 80,000 miles and Ive never had a problem with it thank you again Fiesta Kia service department...

I love My Kia’s!! I’ve been with the same car brand for 5+ years!!! If you’re thinking about the brand or a car that is Kia then stop altogether & head down to Fiesta Kia & ask for Ray Ruiz!!! They have amazing selections from Sport sedans from all the way down to just a daily driver car! I really get the best service on my vehicles & the best service in general. I promise you will leave with a huge smile on your face & with the car you wanted to leave the lot with!!

Got my new edition and thanks to Carlos for helping Us out...👍

Great location. Huffman is a great guy, and did his best to get me a good deal. Staff is great, and focused pn getting you the best car for your needs. The greatest part, is they dont waste your time. If you go here, tell Huffman Ben sent ya!

I had good service your service adviser Tim Irby provided for me up to the minute updates on my car. He was very respectable and easy to talk to. Thanks Tim

Just had first service on my new Sorrento; Tim was excellent in service. I really appreciated his friendly and competent demeanor. Great job.

I recently visited Fiesta Kia to have my oil changed. Scheduling was easy and within a two week period. Jaime the service coordinator was very nice and gave me the time estimate. I asked that brakes and tires be checked and even though that extended the service time they found my brake pads needed changing. Jaime showed me a sample of my pads snd explained why they needed changing . Even with the extended wait I’m so glad I completed the service recommendations. They even rotated my tires so I could get the maximum wear from them. Thank you Kia staff.

Fiesta Kia is a very professional dealership. Mike Embry is professional and courteous and kept me abreast of my vehicle purchase status for the past four months. He was also extremely knowledgeable of the entire vehicle functionality and explained everything to me on the date of purchase. Ray Ruiz was also very courteous, friendly and professional. Thanks for all the help; I couldnt be happier with my new SUV!

Cannot recommend them as friendly and informative provider of car servicing.they did not remind me of my car maintenance plan needs even though I was 200 days overdue for oil change! Certainly not worth the $450 I paid for the plan, as a senior. Will not renew.

I originally gave a 5 star review back in 2017 when I bought my 2017 Kia Soul and now with my 2021 Kia Soul I am giving the same 5 star review! I love this place and Kia has worked with me with whatever I need. Erin Montoya worked wonders with getting me a lower interest rate and lower monthly payments from my 2017 Soul, but instead got me in a new Soul for what I wanted my monthly payments at! Everyone I have encountered at Fiesta Kia has been awesome. Great costumer service from sales woman Paola. Thank you Erin and Paola for all your help! I always feel comfortable doing business with you all.

Tim Irby is very knowledgeable, friendly, helpful and exceptional in customers service. Nice waiting area if you choose to wait for your car. Have never had a reason not to come back.

Top notch guys, go above & beyond for service, they know their stuff!

I work in the sales department and I also bought a car there as did my daughter. Fiesta has great prices and great service!

Tim I love you! Your the best!-Babewai

This is the best dealership Ive ever been to! The staff is great. Erin, Ralph, and both Rays were very courteous, polite, professional and efficient. Theyre not pushy, at all, and made the car-buying experience amazing. It also went faster than anywhere else Ive ever bought a car. Not to mention the vehicle is outstanding.

I had great experience with Paola she was professional and even after wife could not make up her mind as to what color of vehicle she wanted, she was very patient and understanding. I would recommend her and Kia as the location to purchase a Kia. She explained all the features on vehicle and was very therough.

I visited Fiesta Kia to buy a new car. Eddy was very friendly and great at answering all my questions! Seamless car buying experience

Ray Padilla, the salesman I dealt with went above and beyond to work out a deal for me without putting any pressure on me whatsoever. I appreciated that very much, since I felt enormous pressure at a couple of other dealerships in the Albuquerque area. He was super knowledgeable about the vehicle and really tech-savvy, which helped me understand some of the vehicles features, because I am not very tech-savvy. The general manager also went above and beyond to accommodate some unusual requests that I presented. All-in-all, dealing with Fiesta Kia was a great experience.

1 star = because the Service Department never answer their phones, and when you leave a voice message you have about a 35 percent chance that they will get back to you.Service Advisor Kim has a complete disconnect when it comes to communication with his customers. It took him four days to respond to a voicemail and multiple text messages and his excuse was I dont call customers on my days off. Which is a shame because it would be nice to know the current status of my vehicle. It takes about 3 minutes of your time to call a customer to give them updates. This is something you should do every night before going home. When you have customers spending thousands of dollars they deserve to know the current status of their vehicle daily. I mean how hard is it to send a text message?I gave them two stars though because they actually ended up completing the work within 3 weeks. It just comes down to communication. I never seen a service department ran so poorly. I dont understand why you dont have someone answering the phone and taking messages.But after looking at the other reviews, this is a huge problem and I recommend them fixing it as soon as possible if they want their customers to come back. I will using Pitre Kia next time to see if they are any better.Thank you for reading.

Michael Huffman was very friendly and knowledgeable. He made the whole process easy.

I received great advice from Erin Montoya and was able to get into a new car. This was a seamless process. My sales guy was very friendly and professional. The manager Erin gave me a great deal with many discounts. Would definitely buy from them again.

Not impressed. Try to call and get put through to a call center, but when you go in, the parts and service guys are behind their counters letting the phone ring. My Kia Soul was vandalized and went in to have the ignition lock replaced. When I went to pick it up I was disappointed to find that they hadnt bothered to vacuum up the shards of broken glass that covered the seat and floor. I wrote a detailed letter to the General Manager but got no response.

Ralph Navarro was very knowledgeable and helpful in the car buying process. He kept us up to date on when the vehicle would arrive and what to expect.

Ralph is the best really helped me out in getting the car i wanted

If you are looking for a new vehicle check out the new KIA vehicles. They are not what they use to be very nice!! Stop in and talk to Erin Montoya, he was very helpful answered all our questions and did not try to pressure you into a sale

Good morning people! I have a lot to say about this location omg where to start, the service technicians are always kind they take care of me well even if they have a full schedule the techs manage to squeeze me in. I love how patient they are with impatient clients, my 2011 kia optima was on a recall recently but Tim Irby took care of me now my car is in tip top shape. Come by to this location the vehicles are beautiful.

My experience during the recent service work on our Telluride at Fiesta Kia was awesome! Erin Montoya did a fantastic job getting the work scheduled, service was very efficient, and I felt like the customer actually does matter to them. Thank you!

I purchased a new vehicle at Fiesta Kia on April 25th that I had ordered back in February and had a fantastic experience. I worked with Raymond Padilla as my primary POC and Erin Montoya to close out the financing and sale. Raymond was excellent and immediately handled all of my questions during that entire period with patience and professionalism. Erin did an exceptional job of explaining all of the key details and every issue that would affect my final pricing. I never felt that I was being sold on anything and was always left feeling like I was fully in charge of the entire transaction. The dealership environment was low stress/low pressure and everyone treated me with courtesy and respect. At no point did I feel like I was not being heard by the sales team. The entire process was completed in less than three hours and I was driving my new vehicle home. This was the fastest and lowest hassle buying experience that I have ever had. I will definitely be back with my future business and I hope to be able to work with the same great people.

I brought my Kia in for an inspection due to a service recall. Jaime helped me with the process. I was very impressed with his customer service skills. I appreciated his positive attitude and found it to be quite contagious. Thank you!!

Very friendly place. I love my 2020 Kia Soul. Great deal and no stress purchase. The service department is very professional and regular maintenance is reasonably priced, and the free car wash is appreciated. Kudos to my Service Advisor, Jaime Borunda. George S

Very busy dealership however the service team is quite efficient and customer friendly. They literally bend over backwards to meet the needs of their service customers. Very happy and satisfied with the work ethic involved.

Absolutely, the best car buying experience ever! Ralph Navarro, my salesman was so informative going over every detail in my 2020 Kia telluride. I felt no pressure we spent over three hours making sure this was the right car for me. Not once did I feel pressured or intimidated. Everyone from Eddy in the finance department to the managers were so welcoming. Special thanks to Ralph for the superior customer service.I felt like I was part of the family, thank you again for helping me find my dream car.Thanks again,April l.

Ive been doing my oil changes here since I bought kia Sedona 2016. I brought two filters to be put on. They have always done this for me when I did my oil change. Never had problems. Now under new management. They want to charge me to put them on. Im under budget and on disability. What ever happened to customer service. 😥😥😥

When Fiesta first purchased Kia from Garcia I was unsatisfied with service. I felt as though customer services dropped so I went elsewhere. I recently went back because I did not want to make the commute I was just for an oil change. Upon returning to Fiesta in the new building the personnel there were more outgoing and inviting into the building. I would like to thank them for such great service. I understand that services can become overwhelmed at times and with that my only complaint is I wish they were a little more on top of giving status updates on services. Yes I could have called and asked myself but I was particularly busy when I had my services done.

I bought a new Kia Soul yesterday. Carlos Almanza was very professional and friendly. He never pressured me to buy and explained all of my options well. I appreciate this as an older gal buying a car for the first time all on my own. Eddy Rios swiftly and efficiently completed my financials. Everyone at Fiesta Kia was welcoming. Erin Montoya was another friendly member of the staff. It was overall a wonderful buying experience. Thank you Fiesta Auto Group.

Carlos Almanza a real one for helping me out

Tim Irby was great. he went out of his was to get our Kia ready for our trip.Thank you Tim!

Thank you Ralph Navarro! You made it very painless to get me in the K5

Jamie was EXTREMELY helpful with all of the tips and recommendations for the services needed on my car. He was kind, professional and knowledgeable. Thank you Fiesta Kia for always doing great work on my car!

Erin Montoya was a great help and very professional. Had such a good experience, fast, easy and got what I wanted.

We love our new vehicle and we greatly appreciate Carlos for all the help and making it very easy and fast. Carlos was quick to respond to all of our questions and made sure we where taken care of. He explained everything about the vehicle in detail and made sure we understood everything.

Unwilling and unhelpful customer service Ive ever had. My engine blew due to a safety recall I was told they couldnt do anything about it because I never received the recall information in the mail . Was told to call kia at their 1-800 number I did that and Kia referred me back to a local dealership saying I shouldve never been turned away that a certified Kia macanhic needed to run the dinostics on it for me! If it was an engine failure recall even if I didnt receive correspondence in the mail. So I called Pitre Kia they communicated the same thing as KIA 1-800 to bring it to them and they can get me taken care of!!!. It took me 3 days to resolve this and 2 mins with Pitre Kia. Customer service is key people thats all I wanted was help! Not the runaround.

Josh was super quick getting back to me and Ray 2.0 was awesome in showing us the gogomobile and getting us the deal we wanted. Very happy. Got financing and our car all in about 2 1/2 hours.

Ralph Navarro was very professional & made our car buying experience easy.

Erin Montoya and her team were truly and genuinely concerned about my needs. They professionally processed my loan in a timely manner and made me feel right home. Thank you guys!!!!

Took car in for oil change. Service was excellent.

Cant recommend this place enough. We’re on a road trip and had car troubles on the highway. We arrived half an hour before their technicians were leaving ahead of a long weekend, and they not only diagnosed the issue but stayed late to fix it. The blonde lady at the front desk was so courteous. Thank you!

Manager was extremely rude claiming that my girlfriend lied about her credit score then ran it twice for no reason. Manager was worst Ive ever met. Never going back

This is the modern way to buy a car. Bought a Telluride via text. Got a drive away price. Wrote a check. Drove away. No Mickey Mouse BS. No head games. Well done Erin, Eddie, Reve. Car buying finally got 21st century.

Amazing place and people. Michael Embry and Erin Montoya but got me where I wanted to be able to drive away with the 2021 Kia K5. I could ask for better help. I made two new friends that day. And they got me into a Brand New Car!

Ralph was awesome! He went above and be beyond to get my wife and I in our new civic. Thanks Ralph youre the man!

I always appreciate working with pleasant people, and I have to say the employees here in the parts department are very nice and helpful

I recently perches a Kia seltos the small SUV is fine it runs grate I got it brand new but this car was definitely not for me. I have a 1 year old and another on the way. I am 5’ 7’’ when we have my son in the car my knees are jammed to the front of the car. Being pregnant this definitely was not comfortable but I thought maybe I could live with it. But another car seat then would have to go behind the drivers seat and this also would be uncomfortable I also don’t think this would be safe for any passenger sitting in the front seats. When buying the car I told the sales person what I needed and he kept assuring me this would be enough space and I believed him.I was at the dealership for 6 hours waiting for them to finish processing everything this was a long long long process definitely not grate costumer service. The gentleman in finance was Gimmicky and annoying. This is not the first brand new car I have perched and I definitely didn’t feel this way with the last car I purchasedMy children will be in the car seats for the next 3 years at least and I decided that I could not live like this so I went to go see if there was a part so that we could add to slide the back seat back. there is not. I was told I would have to have it made. So I decided to trade in the car for a larger one. I ended up deciding that the Sernto was the best car for me. I lost about 10,000 on this trade in. I completely understand but I wish that they had let me test drive and run the numbers and not tell me that there would be enough space for my needs with the first car.I asked Kias finance if they could give me 90 days till my first payment as I’m about to go on maternity leave they said no there is nothing they could do, my last car was also financed through them and I wasn’t asking for a discount, only some understanding. They didn’t listen to my concerns or seem to care whatsoever. I’m not the complaining type and I truly didn’t feel safe or comfortable in the smaller car so I felt it was Necessary to make the change. The only reason why I went back to this dealership is because this is where the problem started and I was hoping that it would be remedied in some way.The last straw was when I was in finance and the promised 700 payments that I was adamant about jumped to over 800.I will not be recommending this dealership to anyone.

I made an appointment with Kia Fiesta in Lomas and Louisiana. Tuesday 8/18/2020 1:00 PM to replace the air bag sensor. Since 2016 and 2017 this car already had this problem, check the A / C that does not cool and the front wheels that are making a noise. My car is under warranty by the agency. Two hours later Jaime Borunda Service Advisor calls me to tell me that the car cannot be driven because a part had to be bought and it took two days. They broke the car and then they left me without a car for 3 days without my authorization. Jaime Borunda told me Im sorry I dont have a car to lend and thats not my problem bye bye and he hung up the phone (rude). Three days later he calls me to tell me that the car repair is out of warranty. Well, if the mechanic says that everything is out of warranty, nobody knows the truth about the parts that they break, nobody knows because they are not professionals. They made a diagnosis to the car of recommended services for more than 1600 dollars that did not cover the guarantee (THERE IS NO WARRANTY IN KIA DO NOT BUY THIS CAR)An air filter is worth 18 dollars in the market and they charged me up to 80 dollars for the service. Finally when I looked for the car 3 days later it was dirty dirty inside full of dirt and the car seats full of grease from the mechanic. The Mode Drive button didnt work because they broke it. I immediately notified Jaime Borunda and he went to see the mechanic and the mechanic told him that he doesnt know anything. They just told me that they could give me another appointment to see if it was under warranty. Please 3 days without a car and more appointments? if you break my car? is incredible. Jaime told me that he didnt know anything about that, so dont go to this place. I put 1 star because there is no zero. I see many 5-star comments just wait to need a service or repair a part and you will know what it feels like. I finally went home with a broken car.

The sales lady was nice. The sales manager rude, demeaning and a control freak. You can get more bees with honey. I went back to other KIA dealership a got 4200K more for my trade. Maybe that manager was having a bad day. Maybe he needs customer training. Maybe hes just in the wrong career?

They have very poor customer service as far as anyone calling you back. No one called me that my license plate was in. I left several messages for the service department to call me so I can make an appointment. That happened twice. Once you get a vehicle from them and if you need any kind of service done dont expect a phone call back.

Went in for a routine repair to my Sportage. Everyone was welcoming and friendly, the repair was done promptly as promised. I would for sure buy my next Kia at Fiesta.

Ive been very pleased with my Telluride purchased in early 2020. All experiences with dealer personnel has exceeded expectations including most recent with Kayla as my service advisor.

On Saturday we bought a car and our car salesman was Eddie and he listens to what we needed and was looking in for a car and got us the best deal he can get. I am now a owner of a 2019 Kia Sportage and I am one happy camper..

They did a full inspection on my car and washed the exterior without me even asking! Definitely would recommend.

Just had my car serviced. Tim did a great job and very good to work with!

Email response from Reve_Perea@fiestakia Hello Martin I have forwarded your information to my service manager for review, I apologize about the request for review Erin Montoya is actually artificial intelligence so it was not intentional. Pete should be contacting you shortly. Is Perea a real person or another artificial intelligence. How about a real person???So I have been complaining about an artificial intelligence by the name of Erin Montoya not returning e-mails or phone calls, because getting a request to complete a survey via email would make the customer think it was coming from the service person who was assisting you. Fiesta Kia thought that it was a good idea for an artificial intelligence to send out an email to customers would make it more personal feeling for customers?So I posted this review a few weeks ago and should have waited. I have left several voice messages and email message waiting on a part for our Kia Sedona and was told it would be in a few days a common curtesy is to call the customer back and explain. No one answer s the phone at Fiesta just like Pitre. Not sure what is going on with KIA but they are sure dropping the ball. This is no deference from Pitre. Now I go back and give it 1 star.As a former Pitre Kia customer I want to say Fiesta Kia has so far taken care of me. Mr. Erin Montoya who was service person at Fiesta did an outstanding job of communicating and listening to my concerns.

I have been to fiesta kia numerous times for service, and they always do a great job. Honest and helpful

I went in for a trade in on my kia optima, i still owed on it and Ralph did everything possible to get me into something I loved and could afford.

The staff was great. They went the extra mile to help my mom.

Good communications. A slower than average oil change. And surprisingly, no follow-up after the service. That said, it is a much nicer dealership than the one we have in Ann Arbor.

Had great service Ray P. Was a great help in our sale. Fast and friendly.

Update: Don’t leave this place without EVERYTHING IN HAND!my experience has taken a complete 180 and I’m still shocked at how drastically everything has changed. WOW- was I just so wrong about how my business mattered. My money mattered- I know that much now! But that’s about it. Post having my vehicle I have had nothing but trouble with several things. #1) I returned some sidesteps that I did not want- 4 months later I STILL don’t have a refund of my $800. I have gone through Rave- The GM not contacting me back, Joshua, and now John Black. I’ve spoken with 3 different people swearing to get to the bottom of it/ only to hear nothing back. #2 I purchased a service contract that took me 3 months to get the terms and conditions printed and given to me. Took my money very fast when I agreed to purchase- but then only to be blown smoke on the conditions or clarification on what it actually covers! #3) now my brand new car is going haywire with the locks- only to not be able to get ahold of the service department. I’m at a loss. I would stay away from here if you can.I’m obsessed with my new Telluride thanks to Fiesta Kia. Honestly the best car buying experience I have ever had in my life. Eddy, Lauren, Rave, and Erin all were lively, attentive and extremely informative the entire time. They are allstars! They even helped me entertain my 2 yo since we were there for long time. I’ve never had such a fluid introduction to a vehicle and felt like my business mattered to them even though I had pre-ordered my Telly. Pretty sure they’ve earned a customer for life.

Good service - too high priced for part$. Should have gone to Napa I guess. Ohrielys sent me to Kia saying door panel clips were proprietary - and that turns out not to be true. Thanks dude.

Had to get a few parts replaced under warranty. Jaime, the service advisor, was efficient, polite, and professional. He called several times to let me know the process and to schedule work dates. Good experience.

Thank you, Erin Montoya, for helping me buy my very first NEW car!

If they would’ve actually did my service correct it would be 5 stars but I had an appointment setup and I arrived on time. The appointment is basic car maintenance oil change, tire rotation, etc so I waited for 1 1/2hrs and when I go to pay they literally only did an oil change. I even told the guy when I arrived I was there for routine maintenance on my car and he said ok. Even if I only needed an oil change with an appointment it shouldn’t take 1 1/2hrs that was insane. It’s the only local Kia dealership and I’m new here but I’ll have to find somewhere else to take my car because nothing went right I’m not even sure if I got an oil change since nothing else I requested was done.

Brought 2021 kia k5 GT while I was signing papers to purchase they treat u like a queen after I purchased it had to wait 3 months for license and tag whenever I would call they would just give me the run around would always tell me salesman I got car from wasnt at work when I would ask to talk to him very frustrating will never buy another car from this dealership and I love kias not anymore

Fiesta Kia worked hard to get me in a vehicle with my not so great credit. They went above and beyond to work with me. Carlos was amazing and so kind!

I just purchased a new Kia 5 and I love it! Thanks to Erin Montoya, Paola Tostado and John Block for their knowledge and great service.

Fiesta Kia/Kayla met my (customers) requirements fully. Excellent service!

Amazing. Paola is great. Went above and beyond to bring me back my steering wheel club key after I accidentally turned it in with my trade-in and locked the club on my new car.

Second time here at Kia second time purchasing a vehicle this time for my mother. Ralph N was excellent once again as well as rest of the staff. Thank you all so much!

Great customer service for recall

Ralph is a great salesman even the financing company they were all amazing helped us get in a new car without all the stress and hassle from othe dealerships,

Fiesta Kia has been a great dealership to deal with. I feel that they have gone over and above my expectations. They are friendly and accommodating.

I highly recommend stopping in at Fiesta Kia if you are looking for a vehicle. I found the perfect vehicle, had the best customer service provided by Ralph Navarro and the financial adviser Matt. Both were so friendly and helped me through every step of the process with professionalism. Its not very often you meet a salesman who isnt pushy and is so willing to make sure you get exactly what you want. THANKS FIESTA KIA AND YOUR STAFF!

From start to finish, my experience with FIESTA KIA was EXCELLENT ! No pressure, no BS . The sales representative was cordial, well versed with the item being discussed/purchased & actually found an additional discount which was the clincher !!! Was a wonderful inter-action - very positive in ALL areas of the purchase . Respectfully, Thomas Kurucz

Spent all week communicating with sales representative about what we were seeking only to arrive to the dealership, have our time wasted. Not to mention we had 1:30 appointment it was nearly 2 before we were handed over to another sale representative.

Great maintenance experience by Tim Irby (Advisor). I purchased my Turbo Soul in 2018 and it has turned out to be my favorite automobile. I continue to use Fiesta Kia for maintenance (30 month check-up yesterday), and am very satisfied with quality service at a reasonable price.

Excellent Customer Service! Got me a new car with the monthly payment i wanted. Gave me what i wanted for my trade. Will be doing business with them again in the future.

I actually purchased my 2012 Kia Soul from this exact location back when it was Garcia Kia, so even after the dealership changed hands (and names), I felt loyal to this particular store. However, the Service Department has disappointed me more times than I can count -- specifically with regards to the Kia Soul Fuel Reimbursement (MPG) Program.Every time I call and ask if I can come in and have my mileage verified so my claim can be processed by corporate, I get the runaround. Either theres no one available who knows the procedure, or the person who processes the claims in their computer system is out of the office that day.Recently, on November 6, I visited the dealership and worked with a very professional young man in the Service Department (whose name I have unfortunately forgotten), and he did everything right -- verifying my odometer, my license and registration, and my contact info. He told me that his manager who processes these claims was out of the office, but that she would call me the NEXT DAY to confirm the claim was completed.That never happened.Fast forward 6 weeks, and when I logged into the KiaMPGInfo.com website -- wondering where in the heck my Kia debit card was -- I saw that my claim was NEVER PROCESSED. (It still says pending -- please visit your local Kia dealer.) I called and asked to speak with the Service Manager and was told that they were terribly busy and someone would call me back.That ALSO never happened.Fast forward another week, and I called again and spoke to a lovely young woman in Customer Service, who was patient enough to let me rant about this issue. The young lady assured me that she would mark my call as a priority, and that the Service Manager would phone me back within 24 hours.Never happened. (Sensing a theme here?)At this point, Im gonna have to write this particular dealership off and will never be going back. Ill have to visit a different location (which is way further away) and HOPE that someone over there knows how to COMMUNICATE, FOLLOW UP, and most importantly, process the darned fuel reimbursement claims -- a service which was mandated by a court of law that all Kia dealers must do for the life of the 2012 Soul.

My husband and I came in search of our first brand new car. We were helped by Diontre, he was awesome even though we came in an hour before they closed. It felt he really did want to sell a car and most of all help us. Had a great experience, felt as if we were buying a car off of a friend! Thank you guys!!!