Staff was very professional and friendly. I had tires replaced and one of the technicians noticed a vibration in the steering. He promptly detected the problem and fixed it at no additional charge. Very impressive!

I bought a mountain bike from Bikeworks in 2017. It was a great experience and Ive been going back ever since. The work is rock solid. Everyone is friendly. The staff is super knowledgeable and they are never going to bs you. Every 10 months or so I bring my bike in bleeding and needing tlc. They always deliver. I will definitely buy my next bike there too. You cant go wrong with Bikeworks.

I have owned a mountain bike now for 6 weeks and have already taken it to Bikeworks three times for a wide variety of services. The first was cable adjustments on my brand new bike, done in a timely manner so I could get out riding the next time I wanted to, and at a reasonable price. The second time I brought the bike in was to have a pair of carbon handlebars trimmed and put on, along with a stem and a couple other extras, again done timely and reasonably priced. The third time was just two hours before they closed on the Wednesday before Thanksgiving as while on a ride I got a puncture and the tire could not be repaired. I ended up just getting two new tires put on and they got it done while I waited no less. Two brand new Maxxis tires they obviously had in stock, the exact tires I wanted as well, put on and ready to go so I did not miss any of the three rides I had planned for the Thanksgiving holiday. I really appreciate how they can accommodate even emergency repairs, as well as overnight new parts put on and services. I do not give my loyalty to a business lightly, but my mountain bike will always be taken to Bikeworks.Update February 2021 -- I have been back to Bikeworks several times since my initial review. Dan has helped me a lot to understand my bike and make knowledgeable upgrades. There is no upselling at all. I got an amazing deal on a 2021 Fox 36 Factory fork, and Dan made an adjustment to the rear shock that made it a whole new bike. Thank you Dan and the Bikeworks team for all your help and great advice and generous sharing of your time with my many questions!

Dave and his team are amazing. Community focused and so knowledgeable and passionate about bikes and helping people learn to tune and repair themselves as well 👍

Front disc brake issue while in town for the day. The guys were very helpful and took care of it immediately. Great staff and service. Highly recomend!

This is my go-to bike shop in Albuquerque. The staff is very friendly and knowledgeable. Theyve saved my butt multiple times, getting me back on the trail as soon as they could when I had repairs I wasnt able to do myself. Their prices for parts are just as good as the internet as well, which makes it a brainer to be the first place you stop when you need something for your bike.

The Bikeworks team is awesome! Had an issue with a dropper and they got me fixed up in time to still make my ride.

Very helpful and friendly staff! Got me just what I needed even if I didnt describe it very well.

Youre not supposed to reply to complaints haha you look stupid. Hope this place dont catch on fire soon

Nice, Friendly and Great Customer Service!!! Highly recommend stoping by the store and checking it out...

Great experience here! Super nice, helpful, knowledgeable staff. This is based on a purchase, however, right off the bat offered to give tips and info on anything we’d need help with. Have quite a good and strong feeling about going back for continued service!

Easily the best Green Chile Cheeseburger in town.

I read all of the very mixed reviews before my visit, and everyone is right. If you have the discretionary cash to pay for overpriced goods and services, then yes. They are welcoming, knowledgeable and a pleasure to deal with. But being the objective type person I am, if you want your bike fixed correctly the first time you probably couldnt save money going anywhere else. But if youre a person with little to no discretionary cash and just wanted an inner tube to get back on the road you have to wonder why they charge about 3 times more than Wal-Mart for a tube nearly identical. I just happened to wonder it out loud, then I pushed my bike to Wal-mart.

I went in this shop late last year to look at bikes. I saw the price tags on the yetis and asked if they had any demos. The guy behind the counter told me, while he was sitting on his stool eating....I have a couple of $8000 builds in the back he could give me 20% off of. I explained to him I don’t have any sponsors and don’t enter races. I just want a nice bike to ride the foothills on. He shrugged his shoulders. Then the lady there said they don’t have anything under $5300. I kinda felt like they were wanting me to leave so they could finish their eating of lunch. That was a very unpleasant exp and I told myself I wouldn’t be back. I am seeing the new yetisb115 on the yeti sight and thought.... maybe I’ll give this place another chance. I call to inquire and the message on the phone is... sorry, the call volume is so high that we can’t answer calls. We are not taking new clients so if you didn’t purchase your bike here, we can’t help you. Please leave a message. I thought..... wow.... ok, I’ll leave a messsge, only to get aNother message that their mailbox is full. So if I have a question, I have to drive over there I guess because they don’t answer their phone and you can’t leave a message. Very.....very unprofessional! I would never purchase a bike here. If I decide on a yeti, I’ll drive to Santa Fe. The yeti distributor there answered the phone and was very helpful and pleasant. If you like being around bike snobs and have a minimum of $5300 to spend, then this might be the place for you.

Great local bike shop with excellent owners and staff!

After driving 75 miles to have my bike repaired--and calling to see if it could be fixed--I was told that they couldnt get any parts until 2022! They could have told me that on the phone, but once they saw my low end bicycle, I guess they werent interested in helping me.

Got a gift card for my son who loves the place.

Bikeworks is Great! They fixed the dropper seat post on my wifes ebike super-fast putting a massive smile on my face in-time for another weekend of shredding. They are extremely knowledgeable, trustworthy and very friendly. Highly recommend! A+++

Should really put it on their website that they aren’t accepting incoming repairs until 6/29. Which is, in itself, crazy that a bike repair shop doesn’t actually accept repairs.

Why was the kickstand invented? 🤔Because a bike 🚲 is two tired to stand on its own! 🤯🤣😂🤣😂

Super knowledgeable and friendly staff. They patiently answered all of my questions, and helped set me up with the right bike. Quick and talented mechanics too.

Broke a couple spokes and these folks were able to fix the wheel about a day. There were a couple other bike shops that quoted anywhere from a week to 12 days. Same price. Glad I checked on this place. Think Ill take some more business their way!

If you’re looking for that neighborhood bike shop, look no further. This is exactly the type of place I’ve been trying to find since I moved here. Great, helpful and very knowledgeable staff. Couldn’t be happier.

I took my garage sale bike there for a tune-up. They had the bike ready by the pickup date promised and called me with updates on work needed.

Great shop. Friendly service,they are always ready to go the extra mile to make sure you get what you are looking for. Highly recommended.

These guys are always working toward finding a solution to your problem. Expert knowledge, punctual service, in a community type vibe. The best in the city, by far.

I have been a customer at Bikeworks for many years on the recommendation of my son who was racing in ABQ at the time. We have nothing but great things to say about the shop and the quality of work. My wife and I have ridden many thousands of miles on several tandems and have broken more than a few spokes. Dan the wheel man has rebuilt several wheels for us and always had a great experience and quality work. Also had wheels built for riding the Great Divide route the past couple of years. Last fall I was in the market for a new mountain bike and I ended up buying a Rocky Mountain Instinct BC from Bikeworks and got what I think was a great deal. HIGHLY recommend this shop!

I was struggling to adjust my own brake pads and I thought that the problem was that I needed a different set of pads ... but the techs at Bikeworks told me that the pads that I already had would work and they explained how to tweak the breaking system to make it work. They could have sold me something that I didnt need but instead they helped me learn how to take care of my own bike.Ill be going there anytime I need parts tools or lubes ... and if theres something I cant fix myself.

What a bike shop should be;After years of searching for a good bike shop my search is over. These guys are great mechanics, talented, honest, and just nice people. They have gone out of their way to find and order me the bike and parts that i need. Follow up service is awesome and they really do care about what they sold you, even if it was a year ago... The espresso machine in the front is a nice touch too!

Shop has a hangout have coffee, trade adventures vibe with a fantastic team. They are very knowledgeable in bikes, gear, trails, roads, and local rides. Whether youre looking for a dream build or to cobble a rat rod, go check them out.

Drop in to get a part I couldnt find at walmart nor target and they fix me right up. They even put on the part and didnt charge me, also check a problem I was having with my gears and made a small adjustment, again didnt charge me. I left happy with the service; will return for any repairs, parts, or service I will need in the future and I highly recommend you do the same.

Really like this bike shop! I like riding but dont know much about bikes/cant be bothered to not suck at bike maintenance. They dont make me feel stupid and help get me safely on the road. Plenty of cool gear and bikes in their new shop, including this really cute heavy duty front basket I had them put on my city bike. Have been to a couple of their mountain bike demos and thats a blast as you get to try out fancy bikes in the foothills. Oh yeah, and bonus, they have a little espresso bar with good coffee, and always seem to have stuff to munch on. Yeah, I really like this bike shop : )

Used them after hearing good things about this shop from a friend. I dropped a bike off to have shipped. They did an amazing and professional job at a reasonable price and the bike arrived across the country in perfect shape.

We came to Albuquerque for the Balloon Feista with our electric bikes this year. Ended up with a flat tire and a little repair needed on one of the lights .We were So Impressed with this company! Service, price, knowledge and willingness to help!! Thanks so much for helping us enjoy our time in Albuquerque.

Dan is super knowledgeable & helpful, a very personable guy. He helped me pick out a bicycle after asking him dozens of questions, some of which were probably non traditional, and eased my mind on purchasing a new bicycle after riding my very first road bike for over ten years. I look forward to having a new bike shop!

Needed some Campagnolo parts for a rebuild and they were able to help me get them.

We went to this bike shop with my grandpa to get his tricycle fixed, he’s 79 years old and uses it daily for exercise. On his ride this morning, he got a flat tire and he needed new brakes. We went to this store and the employee fixed it in like 30 minutes. My grandpa is really happy that he was able to get his bike fixed so quick and for pretty cheap. Thank you bikeworks! :)

I recently bought my first high end bike from them. The guys worked with me on the price and were super friendly. I had read a previous review saying that they are all bike snobs. I couldnt disagree more. The guys there definitely know their stuff and were very willing to educate me, but at no time did I feel they were being snobby about it. I actually ended up paying a bit more for the bike than one I found online but it was worth it for me to support such a great local shop. They even stayed close to an hour after closing time making sure I knew how to adjust the suspension on my new bike.Bottom line, the customer service is superb. The only negative would be the small size of the shop and small selection of bike accessories/gear.

The guys here are incredibly knowledgeable, super friendly and love their craft! They have always taken care of my bikes quickly and professionally.This is the best shop in Albuquerque hands down!

A great bike shop with a friendly attitude. Very knowledgeable in every aspect of biking. I love going in and learning something new every time I have any questions. Plus theyre new shop is amazing!

Not the best customer service. Apparently you only get attention when your purchasing a $6K bicycle.

Geaux to BikeWorks :)Short: friendly trustworthy experts.Middle: top notch technical service/help, great locally owned bike shop, and excellent customer service.Long: Very generous with their time and expertise. Always willing to educate and help any customer that walks through the door—no matter how small the issue/repair. I’ve witnessed the BWABQ staff help customers without charge, including myself. They’ve created a laid back environment that is fun to hang out for laughs, a drink, and/or maybe learn something. They’ve never tried to up sell or hard sell / pressure me into anything, and they’ve given me discounts many times. Hanging out with the guys at BikeWorks is one of my favorite social activities in Albuquerque.

I go to the bike shop regularly. Very friendly guys who are excellent mechanics and know their stuff. They ride bikes and give you honest recommendations. I trust them without reaervations

I honestly believe this to be the best bike shop in NM. This is the type of bike shop you read about in magazines or online. All the guys who work here are amazing bike mechanics - heck I know one of the owners used to work for a suspension company and has a degree in mechanical engineering. Youll see shop dogs hanging out as well as loyal customers, they can fix you a cup of coffee or sometimes grab you a beer, theyre passionate about their work (sometimes they have to change their hours so they can race), and theyll fight for you working with component or bike brands to get you deals on products and repairs. I guarantee theyll never let you down.

The pricing on labor will keep me from coming back (same service at a large shop in CO, 30% less). They do good work, but dont really have anything to offer that is unique or extraordinary customer service.

Great place. Friendly, thorough and good prices. Rick explained his bike evaluation and offered no-cost and low- cost options. Would recommend his shop.

I was looking for a full suspension mountain bike. When I asked if the shop carried any demo bikes the sales associate offered me to demo the bike off the show room floor. Makes me wonder why pay full price for a bike that could have been demoed who knows how many times.

This is my favorite bike shop anywhere. Theyre very skilled and friendly. They take the time to do stuff right and thats important when Im on my bike in the middle of nowhere.

Came in from Colorado to meet a friend to ride. Snapped my duerailer hanger on my first ride. Came in and Wes had a new one on in 10 minutes! Guy is a machine. Worked hard and did us right. I highly recommend this store for any local or out of town riders! Thanks Wes!

Love these guys. The Dans are amazing!

I came here to get my Kona fixed and they said that the bike would be ready to be picked up on a Monday (the day I brought the bike in was the previous Friday), and I called them on Monday and they said it wasnt done BUT they had a bike just in that they thought I might want to take a look at before they installed the parts. I just wished that they would have called and update me, but thats okay. The bike I got is very nice (and I crashed it two times in two days). Some other bike shops have been good also, but Bike Works is a smaller business with less staff, so expect to wait for service. Overall, the shop has been good to me and I plan on purchasing my next bike their so maybe they will get bigger and expand to the building open next to it! Hint, Hint... :D

Stop looking you found your local mountain bike shop. Ive been to other local shops and their customer service just kind of sucked. Ive been using this bike shop for about 7 months and have been very happy. This is the go to shop for the local mountain bike community.

Great folks, great gear, personable experience. Thanks!

Ive been in the shop several times, and the staff have never failed to be welcoming and they embrace my questions with interest. Theyre the most knowledgable bike folks I know, and this shop is always my first stop when I need something with two wheels.

Very friendly staff. Helped us fix my boys bike. Very reasonable pricing. Will come to this place for all my bike needs.

I had not owned a bike in some time so after finding my two previous go to bike shops were no longer around I gave this one a try and was so happy with the great service I brought my neice and nephews bike also.Fair prices also.

Fantastic shop. Always take the time to make sure I get what I need and not just sell me the new cool-bro thing

Nice people friendly loved definitely going to be back

Yet another Albuquerque bike shop full of bike snobs, hoping to sell to other bike snobs. Terrible, overpriced service, expensive parts, and you might just have to bring your bike to be serviced several time for the same repair - and expect to pay each time.

I recently re-entered into the MTB world after having been on the road for many years. Wanted a change and some cross-training. I was referred by a good friend of mine who uses them on a regular basis. Mountain biking and the equipment choices have exploded so I needed a good source that would help me make the right decisions regarding bike and equipment choices. I found it right here.From the first time I talked to Vince and subsequently the Dannys, the experience has been phenomenal. I settled on a Rocky Mountain Pipeline after having tried out several other bikes. Dan L. was incredibly patient in getting the build just right as we stripped the Pipeline down to the frame and built it custom from there. The DannyBuilt wheels with Chris King hubs have been indestructible. Now, the hardest decision I have is whether to ride the Pipeline or my Wilier. Thanks Bikeworks for adding to the confusion - ha ha!Great shop, great group of people. Just go there.

Friendly, knowledgeable staff.

Took in my bike with a broken swing arm picked it up with a broken fork! Mustve been one hell of a test ride!! Although for 100 or so dollars theyd be more than happy to look at it. Ha! Beautiful!!!

Super friendly staff and extremely knowledgeable! Highly recommended!

Very good shop. not much mansplaining going on, which I appreciate ! Just regular splaining for thing that need splained. Thanks !

Great guys, great service. 100% of the time. Highly recommended!!

This place rocks! Quick and excellent service :)

By far the best bike shop in town.

Great service.

Says they open at 8am?I was there.THEY WERENT!

Nothing but 5 star service every visit.

Great service!!!

Thanks, Dan!