This place used to be called First Source, and it was a great place to go to and get parts needed. They even had some supplies handy in the little store. I am not sure when this place changed, but the service has been horrible. Been waiting for a call back for over 2 weeks regarding a part. The part was supposedly ordered over 2 weeks ago and when you call them, your call is sent to another state and they have no clue about you or your order that was placed! No updates available, no order placed.

Ive used these guys a dozen times over 15 yrs. Theyve always been helpful, dont talk much about the weather. nor anything else. They have always been courteous both over phone, and in person. i have even purchased a couple parts at one time (not knowing if $5 item, or $250 item will fix stove). I returned the $250 item after 5 bucks fixed stove, and they gratefully took $200 unused part back. These guys rock, and are open on Saturday. Will keep going back for business.I also have a weather radio to get alerts and updates on forecast.

Called yesterday to inquire about a part. The phone was answered with Thank you for calling, can you please hold? Twenty-five minutes later, I hung up. I understand how busy places can be, especially on a Monday, but perhaps checking back in with the caller now and then would be a good idea. Another thought, take the callers phone number and call them back to ask their question. They might even dedicate a few extra folks to nothing but calls during peak busy times since there is also the walk-in customer traffic at the counter. Ive always had helpful service dating back to the Akrit days, but being left unattended for half an hour turned me off.

I called to buy an ice maker, after 4 attempts to get my call answered .. they wanted $162 unless I had a contractors license. I am trying to save $ as I am a single Mom on a very limited budget., on disability. I was able to purchase the exact same ice maker at Walmart & have it delivered free $50👍

SO. Happy. with this place! Igniter died in our gas dryer - had it in stock. No ordering and waiting! Unfortunately, the coils were dead, which we didnt know until that same night. Saturday morning at 9am, not only were they open - part was in stock.Great service, friendly and knowledgeable guys. And the prices are very reasonable.

Nice staff .. I special ordered a part for 220.00 including the core charge get ..tried to return part . Which they would not refund Richard said he could not refund due to part not being an inventory part.. he only refunded the 60.00 core FYI Ive been doing business with this company since 1991 Ive spent a lot of money in that time. they all know me. Ive ialays tried to use this company first. .. if they cant help a long term customer. Ill have to use them as a last resort.

Customer Service is not there. As soon as you walk in the guy immediate to the left sitting on his butt will tell you anything to leave and not replace the product even if you have the spare appliance part you need in your hand. Thanks to Amazon I receive my replacement part in 24hours and 50% less. So thanks to that wonderful employee you have sitting on his ARSE holding a Damn magnifier claiming he never see the part before. I would definitely recommend you invest in people with product knowledge. Also soft skills will play a huge part in customer that will do anything to avoid your establishment. You will never see a purchase or another inquirie from me.

Bill was absolutely fantastic & an enormous help! My husband works at Kirtland AFB but we live in Los Lunas. He takes our family vehicle so I’ve got no way to shop around, except for over the phone & even then have to make arrangements for how to actually pick anything up, which usually gets complicated.We’ve got four kids & we were looking at exorbitant prices locally or a few days waiting on an ordered but cheaper part. A few days with three of the four kids being very busy boys, two of them very messy toddlers, without a dryer?? Plus the pre-teen Princess who goes through nine outfit changes a day? Nooooooo!!!But Bill saved the day! He was quick & went over & above to help us get the part we need immediately at an affordable price (so my little tornadoes can be clean for five seconds every day & I don’t have to pile up all the laundry for days to stink up the house with sweaty boy smell)!Doing business the way he did created customers for life.

Great service. They opened box and noticed part I was purchasing was defective. Saved me a trip back if box hadnt been opened until I got home.

They had the part I needed and was able to purchase it. The people were very pleasant.

I was on hold over 20 min to find a part for our hot water heater. I was then hung up on. No call back. I waited another 10 min before hanging up. Ill just order it myself.

I now just got off the phone with a wonderful woman at 1st Source Servall. So friendly and super helpful!

Quick in and out trip. With a few stops at the discount bin for some treasures. They even had the parts in stock for my old Estate washer

Service. Plain & simple. Greeted as you walk in & the counter rep is working to serve you. AND all parts come with lifetime warranties !

1st Sources parts inventory is excellent but their prices are getting out of sight. Our daughter closed on an older house this week and discovered that the dishwasher door leaked. Needing a door gasket but not having the owners manual, I went on online. Gaskets for this particular model ranged from $14.50 upward to about $30. Wanting to make sure I got the right gasket, I went to 1st Source and was shocked when the clerk said it would be $63 which included a lifetime warranty. I protested and the clerk offered the gasket with a 1 year warranty for $53. Needing the part, I paid their outrageous price this time but you can bet Ill go to their nearby competitor in the future.

Always help me finding the right part they do a great job there

It wasnt too bad to get to it was kind of buried in Hidden but they had my part they had an awesome tool selection bin and they were very friendly will definitely be using them the next time and Appliance breaks

1st source is one of the best resources to get parts for appliances in Albuquerque they are very friendly and fast thanks team of 1st source

They had my part on hand so I was able to get my repair done quickly. Another part, for an older stove, had to be ordered. Better than a different parts depot I had tried before and could not get this simple thing done.

Great service! Was able to find the correct belt for my dryer.

Extremely rude person answering the phone in the parts department . Just put me on hold without asking .after about 10 min on the phone the rude man with a Boston accent gives me the wrong part number I tell him this and he just hangs up. Lol wont be doing business here very unprofessional.!!!

Excellent customer service and affordable price options on parts.

Great place to get parts, guys are super knowledgeable and prices are reasonable!

NELSON was extremely rude over the phone and kept hanging up on me before the conversation was over. He seemed in a rush to get off the phone. I also had to wait over 10 minutes to even talk to anyone! NELSON was condescending and seemed like he really didnt want to help at all! WOW!!!

I needed an ignitor for my furnace. They had just what I needed. This place was recommended to me by a friend.

Price gouging ... 70.00 for a part that costs under 15.00 i had part next day air and still paid less for a OEM part. why shop locally anymore ? I no longer need to shop at local shops as this, with online shopping, this is why Albuquerque shops are slowly dieng out at least be competitive right? this is unacceptable. Maybe if you had an account you only have to pay double of what it costs online ? i suggest Amazon if you have Prime or ebay if you dont.

Place is a little run down but great service!

Edit: Came back because I couldnt find the part elsewhere. The guys were helpful. Parts came with lifetime warranty. But I just cannot understand how a water pump cost $100. All it does is spin. Cant really recommend this place except if its an emergency.Called them on the phone to let them know I was on my way from Rio Rancho. They set aside a part for me. I got there at 5:29 and they had already locked the door. I knocked on the door, no answer. I called them to let them know I was outside. Apparently both phone conversations were with a call center at another location. 2 minutes later the employees walked out the door and past me and my daughter, got into their cars and drove away. Ill take my business elsewhere.

Great selection of in stock inventory good pricing and free coffee

Love the prices and the staff

Nice and friendly. They have the parts that I needed to fix my dryer.

Customer service sucks man was rude and disrespectful. Never again will I go there

This place has made me both a hero and a villain. A hero because I have kept several 40-50 year old appliances chugging along. A villain because maybe somebody was thinking theyd buy a new appliance finally!

Best prices in the city for business to business transactions

Only places to get decent prices on repair parts

Parts here have good deals.

They are rude have never had my parts over priced ..force me to buy a warranty (for more money) generally not helpfull

Very unhelpful over the phone.

Always have the parts I need.

Way over price. Seems like if they dont know you they charge you more or you dont have a contractors license best order online

I went here to find a small part for my dryer and the guy was spouting some nonsense about me having to make my own because they dont have it when a place just down the road was able to order one

Super rude customer service want you to go somewhere else to buy parts, so lazy on their ass no wonder each one weight like appliance

Female at yhe counter was rude and horribly unprofessional

Great source for appliance parts

Been trying to call for a week no answer

VERY friendly and helpful!!!

Great access to parts

Had the part I needed

Had the shelves for my fridge in stock

Great

Good

Thanks for your business

Love it