Boss lady at this store please check and make sure youre not being robbed. I have purchased Empire Gold hair for a very long time. It is really silky hair and it doesnt yank up in the back of your head like the more cheap quality weave. The last time I went their your cashier charged me over $60 for the hair. I used to get a discounted price on the second pack but thats not even what I am getting at. the hair I brought was not Empire Gold hair. It was a very cheap quality of weave that had been switched out for Empire Gold. Watch who is working for you because they could easily switch that hair out for a cheaper version and then go back and buy it for themselves. I been wearing Empire Gold hair for a very long time so I know the quality of it. Check you store and make sure youre putting out the right products.

I love shopping here i never be disappointed at all good customer service and all the workers will help you if u looking for something in the store and all 💯

They are very clean and they give discount on some of there hair

Your staff manager was very rude. Toward me today 6/14/21. You have a sign saying you are following CDC guide line and I told a woman that I had all my shots and the card, but she insisted that I had to where a mask. Than I ask for a name because I was greatful for her to come back and talk with me at first. You may be short staff but a Custer service person should never give attitude. When I was trying to get curbside. Asset. I will be coming in to talk to a real manager. I try to talk to the manager and an the owner. The owner stated that she does not deal with customers. What type of place and owner does not deal with a customer that was trying to get a few things. This place need to be re-evaluated. Im just saying as a customer sales representative myself you should not tell a lie in front of the customer you did not tell me that there was no curbside you only told me that you were short of staff and you had a long line of. I will not be coming back to this place since you want to call the police on a customer that just trying to talk to people. Im done with this storm will never get my money again. This place deserves 0 Stars. But I only had a Post-Star so I could write a comment complaint about this place today.

If I could give this place 0 stars I would!! I visited the establishment on 8/4. I was searching for children’s braiding hair. I do not live in Albany but the place happens to be not too far from my parents house. Please Do Not spend your money here. The staff is extremely rude and they only like your money. I politely walked out and waited till I got back to Atlanta to spend my money with a black owned establishment.

They have a no return policy. No exceptions. Which is what African Americans say about these Asian stores treat you. I wont go back. You teach people how to treat you.

Great hair supply store. The young ladies and gents there are professional at all times, real good hearted. I enjoy taking my business there.

My daughter went there for her hair products. She was able to find what she needed.

Young ladies were professional and helpful

Friendly staff, great customer service

Well stocked business 👍

The worst customer Ive ever experienced in my 68 years of living.Went in to purchase a wig, they are all out of reach. No one to assist me & when I asked the young lady that work there for assistance her response was I dont know what you want.The cashier was rudder than the other young lady.Never again will I shop there.Marie C. Johnson

Spacious and clean isles with well stocked quality products that are easy to find. As a Healthcare worker I also absolutely love their mask, gel-in, and temperature check protocol.

Very nice and helpful employees

Love the beauty mart, I can always find what, I need

I love to get the hair that I need to keep me looking gorgeous. I love the texture of the hair from Albany Beauty. The staff there is so sweet and down home type attitudes. What I mean by that is they always treat you with kindness and they always know exactly what you want when you need their help. Thank you guys for being so genuine and keep up your good work! Love yall ... Thanks again

Definitely has the largest selection of braiding hair if nothing else.

Good place to shop

I like the store but they need some help in there

Only ppl with good customer service was 2 ppl. 1 male and 1 young female in the wig section.

Love going in! I always find everything I need! The staff is great

Sells person was awesome. New policy because of Pandemic. They are taking temps at the door yessssss!

Had just what I needed

Everybody is very friendly and I was able to find everything I needed

They are very conscious of what is taking place in the world (covid19) and have a disinfection area prior to shopping. Offer weekly deals which is a plus if you are on a budget. Some staff are friendlier than others. But that is everywhere.

Worst management ever and very rude never shop there again.

Staff was very helpful. I enjoyed shopping here. The store is big and clean. I will return!

COVID-19 Safe environment. Mask, temperature check, and hands sanitized before entry into an expansive supply of beauty products. Love it!

A good variety of hair and products to choose from, great prices too.

Great service

Do you know how far my wife has me travel to this hair store?? Hours a way just know that. She always talks about the discounts, the friendly staff, and the music she loves. It is rare that she can find a hair store that she can get every single item that she needs for my daughter and herself, but since Albany Beauty has come into town these last years, I only have to make one stop. Even though she seems to need to go in there atleast every couple weeks. If you want a store that has great deals, filled with products, and good atmosphere, Albany Beauty is the right place to go. Just dont expect her to come in and out and especially not with just what she was going for. As Andrea says, the more you buy, the more you save!!

The staff was very nice. From the entrance to the exit.

Beautiful store, Beautiful Everything and Every Being in here! Whew! Great Vibes.

Good service

Normally closes around 6pm due to COVID-19 however, I came in today around 5:52pm to get some gel and they would not let me in. Tried calling the manager but number kept going to voicemail which was full might I add. Horrible!

Staff could be friendlier to the blind and low visio. Population. Smh we like to do our hair just like the rest of these people last time i checked my koney spends just like everyone elses.

Store owner nasty attitude. Left what I had so did my daughter right there on the counter. Thankful, I have choices.

Great place to get your hair products. Nice staff n very cautious.

Customer friendly and definitely following cdc guidelines

This a very good store to shop

This is my go to beauty supply store. Exceptional customer service. Discount prices. Quality products

Spacious environment and the clerks are more helpful now

Store very clean, variety of affordable products, and customer service was awesome.

Could be friendlier.

After stopping by two other local supply stores, I was able to walk in and find exactly what I was looking for! Not only was that a shock considering the region, but in comparison to others, there was a LOT of space to really get see the products. By no means is this a snub to other stores, but Im really just happy to find a specific product here as I usually opt to order online. 😊

I love the store. I moved to Alabama but I drive back home to this store to get me and my girls hair supplies. They have everything you need and very spacious. I show them a picture and they take me to the right kind of hair!!

It’s ok the people that work there most aren’t friendly at all. Kind of good prices but just no greeting or hey or anything to see how service is going for you! I just hate walking in a place where ppl feel like you have to spend money with them and they don’t appreciate your service. Smh

They were lovely and the store has so many new items!

This place always has the best discounts. I live an hour from this beauty supply store and although there are beauty supply stores less than a mile away from my home, i still go to Albany Beauty. They have everything that I ever need.

Big store. Great prices. Nice people that are glad to help out.

This store has everything and is very nice and clean on the inside. I live out of town and when I called to get a price check on an item I was told I would have to come there to see myself. I feel as if this is very crazy, but hey to each their own.

A must go for ya lady love.

After a long day at work the last o see is your child sad and in disbelief that something she bought from THIS store was defective and all she wanted to do was just exchange it. So as a mother I took her back to THIS store to try to see if I as an adult could try to exchange it,and the same Rude Manager told me NO that they dont have defective merchandise. Refused to help us and called the police on me when I asked her for some store information. I spend well I used to spend a lot of money in THIS store but as of today I wont be back. PERIOD!!!!

Could potentially be a nice store if the employees didnt treat you like a criminal.... its bad enough every item has a sensor on it!

I love this place. Everyone is very nice and friendly. Very helpful staff.

Cheaper prices than I have found anywhere else. This store has everything I need for me and my daughter. I like that its spacey, so with all the other customers we dont have to pile on each other. Checkout can be a little wait with only two cashiers, but thats everywhere I go. So this place is great.

I drive 40 miles just to come to this hair store! ! Every time I come here I am met with awesome customer service. Also, its always clean and the atmosphere is just lovely, and dont get me started on the fantastic prices!! Keep up the great work Albany Beauty!! #loyalbeautycustomer

I LOVE THIS STORE ITS PRODUCTS AND LORD KNOWS THIS STAFF IS PHENOMENAL and exceptionally professional. I sometimes just drive 26 miles to walk thru the store and be greeted by the STAFF there. I tell everyone about MY STORE. Love IT. I wish they had one in my city but Ill continue to drive the26 miles one way.

Shopping at Albany Beauty has always been a pleasure. Sales staff is very helpful & willing to go the extra mile.

Great selection on hair and at a reasonable price my daughter was very satisfied.

Staff helpful. Plenty of selections. The prices are great! Very clean and uncluttered.

They have everything

As a male parent, I bring my daughter and niece to this nice location. The staff is friendly and offers help while you shop. Very good business here! I salute

They have every thing I can think of as far as Beauty Supplies. Even flat shoes, sandals,, pumps wigs tights t-shirts, just all kinds of goodies. And of course jewelry and accessories.

Will not purchase anything from this store again. Bad customer service. Wanted to exchange the ponytail because it was the wrong color. I asked for assistance but she was not any help. Call and spoke with the manager, who did not give her name and when I asked for it, she hung up the phone. That was not professional at all. I will spend more money at a place with good customer service, than to spend less at a place with bad customer service.

Great store for all your hair care needs. Discount on hair.

Owner sales broken merchandise!! Shes very rude!!!

Super friendly

There is a line at the door with no chairs to sit in. Only letting a few people in at a time. 👎👎👎👎

Great prices for all your beauty needs.

All your hair needs in one place with great prices

Truly helpful staff large supply. I had a wonderful experience!!

Awesome staff! Great service and selection.

Great service and very clean and wonderful people, the prices were amazing for the quality of the product

Huge store, friendly helpful staff, reasonable prices...

I absolutely love shoppers ng here friendly workers affordable products always find what I want and then some

They had what I was looking for and they also give a 20% discount off of your purchase.

Wow! Huge store. Very roomy and lots to choose from. Staff were friendly and helpful.

Ok

Albany Beauty has the best prices and products in town. Go check them out guys trust me you will love them..

Very good experience and helpful staff.

This store does not have products that many other beauty stores have and the staff is not helpful. Its a very clean, well lit store but an unpleasant atmosphere

Great Customer Service

Awesome customer service!!!

Great,discounts.,large supply for every need.

Store always clean, organized, well-kept and stocked. Great customer service

Wide range of items to choose from

Awesome staff with various items of popular choices

Clean and a large array of items. The associates were friendly and helpful.

Best prices in Albany!

Great place. Good discounts.

Very helpful staff...

I love this store it has everything you want and need plus more with reasonable prices and sales I really love this store

Great selection of hair. One of the best around.

Always have pretty good prices

Maaaaaan, no limit to finding products. 20% everday. Great wigs.

I love this place

Great quality products and love the discount every time.

Always has great customer service!

I #TheBrandAmbassador (The Laws Agency LLC) has partnered with Albany beauty for the last few years creating instore promotions that are sure to please. A fun filled day with free food and up to 50% off hair on these promos is why Albany is the go to spot for beauty care. The team is knowledgeable and always there to help the community. If you need a great deal tell them Jenelle from Sensationnel sent you. And while your there check out #Live remi and #Empire hair