Just bought a new 2021 Dodge Ram Warlock truck & love it!! Thank you to Richard Thomas for making this experience in buying a new truck awesome! This momma is one happy momma. Would so recommend anyone looking to buy a new truck to go to Albany Chrysler Dodge Jeep Ram dealership. Staff is awesome & so helpful. No pushing you into buying something you don’t want! Thanks again for making this the best buying experience ever😃👍

We have a 2020 Dodge RAM and have had it serviced by this dealership several times. Most recently we had to bring our truck in because someone hit our driver’s side mirror and we needed it replaced.This happened in Portland and we were staying in WA. We called dealerships up in that area and no one could get the parts we needed quickly, because of the part shortage. I called Albany and Jeff and the parts department went above and beyond to get us the parts we needed quickly.This would be a five star review except we’ve had several issues with one of the service advisors. Truthfully, if it wasn’t for Jeff’s assistance (several times) we wouldn’t be back. The service department should be customer friendly and helpful, instead of unaccommodating and flippant.The parts department and mechanics/shop has been great too. Thanks for all your help with our mirror. It’s so appreciated.

Was looking for a new Dodge Durango. Went to the dealer I bought my last NEW car from. Not only did they not offer anything near what my trade in (high value used car right now), they got indignant when I challenged their offer. So, since they didnt respect me, I looked elsewhere.I ended up on the phone with Ben at Albany about one he was just getting delivered. He was polite, respectful, kind and fun. So I drove the hour to look at it. No high pressure, remained respectful of me, and the dealer offered the correct value for my trade in ($2,500 more than the dealer in Eugene).Absolutely everyone there was kind, willing to help, respectful and did the right thing to gain a new repeat customer.This is my new dealer!

Just bought a dodge challenger there yesterday! Worked with the salesman Jariah and had an above par experience. First time buying a car from a car dealership as I always worked with private sellers, but was honestly surprised with the service! People weren’t pushy, but willing to understand how I was feeling and what I was looking for. Jariah even turned on the NBA finals while waiting for my paperwork! Would definitely recommend this place for anyone looking to buy a car! Avoid the name brand places! (Fingers crossed the car runs well over time!)

They did awesome at looking over all the things we wanted for our jeep. But dang, for that money, they didnt wash it, or vacuum (when other places do that)? We might just make the drive to Corvallis where they do the extra stuff. (Didnt even know it was extra!) Other than that, everything was great.*Edit! We didnt realize that the pandemic had affected the services. Thank you for this information! (It seems to affect different places differently). I really appreciate knowing this information now & will have my husband contact you guys to set something up when it is appropriate for you. Seriously, that is good to know and we *really* appreciate you seeing this & checking in & doing what you can to do what weve experienced in other places. Thank you! (Just knowing the reason was great, tho!)

10/10. Had a great experience, especially with the no contact service. I had my car towed to them with an appointment and they kept me in the loop throughout the process. Professional, clean and respectful. Thanks Jeff!

I am not a serial car buyer but have had my fair share of poor experiences with buying a car. Grant was a dream to work with (lets be honest, they all were). They gave me a fair price on my trade in, did not pressure me into a purchase and were able to help me save money. I was actually able to purchase my new Hyundai on my time. I filled put the credit app, left and returned to sign when it was ready. Sharing my experience with friends and they are amazed at how easy and straightforward it all was. Completely happy with everything about this experience and will absolutely check them first for all future purchases. Highly recommend!

Its a nice place to get parts for your car or truck. The employees were great. Thank you for your help.

Best car buying experience Ive ever had. The guys here are very friendly and professional. Thank you Richard and the rest of the sales staff. We love our new pick up.

Straight and to the point- Jake and his staff (Grant and Brett) did a great job coming up with the right numbers making my decision to purchase a new vehicle from them, a super easy one. Great Customer Service! Me and my fiance are happy with our new purchase and look forward to sending people their way.

Mechanics aren’t trustworthy. Bought a vehicle and realized later it needed some work no problem I got good warranty with it. Took it to my mechanic and he found so many things wrong he said take it to the Jeep dealership ok did that. They threw out everything my mechanic said and did what they wanted still had to pay too much money somehow even with my warranty still not explained. Warranty has since run out and I’ve got a vehicle that could have been fixed with my warranty but didn’t because their mechanic said there was nothing wrong with it. Newsflash bad mechanic! I do have an oil problem. They lie, have lazy workers and still find a way to get more money from you. Don’t go there.

We are here from NH and barely limped into town with a transmission problem. They were able to get the truck in within a few days, they repaired a warranty item and off we went. Thank you so much.

Great experience, friendly, fair staff, Im very happy and will recommend them happily!

Wonderful Experience buying my 2021 Ram! I can’t express how happy we were with the team at Albany CDJR. Ben, Brett, and Jon went above and beyond to help us get into the truck we wanted for the price we wanted to pay. Those guys were straightforward, understanding, and truly listened to what we needed and wanted from the deal. They worked hard to get my loan just right as we had a few hiccups with my trade in and my not great credit. We were treated with respect and dignity. These guys take customer satisfaction to another level! Last year, we bought a new Dodge Challenger from Ron Tonkin up in Milwaukee area- please don’t waste your time up there! Ron Tonkin only wanted cash down this time to put in their pockets. I was a returning customer to them but got treated poorly—for this… I take my business elsewhere, and in this case Albany got me as a future lifelong customer! I regret not getting our Challenger from them last year and I highly recommend Albany CDJR!!!

Sched an appointment, and they didnt even look at our vehicle til the next day. No call about it being delayed. Wrong diagnosis. Rich gave two very different prices for a part that wasnt even needed to myself and my husband. I dont trust them.

We searched and searched for a manual transmission on the Jeep Gladiator we wanted and finally found one at the Albany dealership. With Grant’s help we purchased our new 2021 Jeep. Everything went smoothly and she’s now home where she belongs. Thank you Grant for making our purchase successful!

I had the pleasant experience of having Bruce take care of my truck. The transmission had to be replaced and he went through all the options before me. Took very good of me as a customer. There isnt another place I would take my vehicle. This is a very trustworthy shop. I recommend them to anyone I know.

I went to Albany Chrysler Dodge Jeep Ram looking to see what they had in their lot. Didnt really have an idea of exactly what I wanted, but when I started talking with Richard Thomas, he helped me figure it out! He asks questions and listens. He doesnt try to push you into something more expensive than what you want to spend and genuinely wants you to get what YOU want, not just what they want to sell you! I cant say enough ... he was so nice and he did his best to get me into the car I wanted for an awesome price! I will definitely be going back to see Richard if/when I need another car! If you are looking for a great salesman, go see Richard (Hes not your normal Sales man!). Thank you Richard!!

Service department was awesome. Got me fixed up and back on the road in no time. Thanks for the fantastic service!!

I cant express how very satisfied I am with this car dealer!! We have bought cars before in different places, but I cant stress enough how truly fantastic this dealer is!! From the salesman Richard, to Jon who did our paperwork and the manager whose name i forgot(my apologies) the whole experience was by far the BEST I have ever had!! I have finally found my lifetime dealer!!

Steven Jackson was great to work with, got us a great deal and worked quickly and efficiently. Would highly recommend going through Steven. Excellent experience!!

Just FYI Jeep owners, this dealership will not rotate your fifth tire unless you request it. And since today was my first oil change / rotation, I would have to be a mind reader to know that. Lazy.Response to owner: how about ask Wrangler owners if they want the 5th tire rotated instead of making us request it? More tire life = happier Jeep owner.

The absolute best car buying experience of my life!! Jake and his staff are the best, Steven was the best salesman ever! John and Bret were great to work with and to talk to. I will definitely be back for our vehicle needs!

We found the folks at Albany CDJR to be top notch. We were able to find the vehicle we wanted at the price we could afford with no pressure from the dealership. Greatly appreciate the work they put in to making the sale possible. Also, I ordered some rain/mud floor mats and they had them for me the next day. When I picked up them up the Parts Department clerk helped install them and was very nice and sincere about thanking me for my business.We will definitely be back for maintenance service.

Had an appointment but they had no record of it. Got a quick airbag recall issue taken care of and now suddenly my key fob doesnt work. May be coincidence but seems funny to me.

This was an awsome expierience! Love to test drive for fun! Than you Albany Chrystler Dodge a Jeep!

Please please!! Avoid this place for repairs. They just want your money.

They helped us, they were honest. We were pleased with the service we were provided.

Took car in get work on. Is still there. But people are nice

Richard helped us buy a great truck. He was very nice and made the whole process easy. We will be using their service department for both our vehicles.

Very helpful service advisor. She took care of my problem and was very knowledgeable.

My wife and I purchased a new Jeep Cherokee from ACDJR and are very pleased with the vehicle. Since this is very different from the last Cherokee we had (a 1980), we have needed help with the new controls in our 2020. The folks at ACDJR have been very patient and helpful in walking us through all the features this vehicle has.We have just had the first scheduled maintenance and it was very easy to make the reservation and make necessary changes to the reservation. The check-in service was great, even with our face masks in place I was made to feel acknowledged and comfortable.The work was done, completely, and efficiently.A little extra time was necessary to walk me through a couple of the features and they were glad to help me and didnt make me feel like an idiot because I didnt know how to do it.I can whole-heartedly recommend ACDJR for your business, they are fair, honest, and will go the extra step to help you.

Easy process, made it pretty painless to buy a vehicle.

Richard Thomas was the best sales person that Ive dealt with. Thank you 😊

Helped us get into a new Hyundai Elantra after our car was totaled by a drunk driver. Very compassionate.

Just purchased a Ram 1500 from Albany. They were able to secure the car I wanted at a time when disruption from fires and COVID made it difficult to find at any dealership. Jake, Steven, and Grant were extremely responsive, great to work with, and got me the deal I wanted. They even delivered the car to my door in Eugene! Thanks for a great experience.

Dealership was great to work with on my service and warranty work on my jeep. JEEP on the other hand not so much. Took month for them to ship my new rear-end.

Bought my car on 15th Jan 2020, its been almost a year and I love the car, the drive and the places it has taken me. Had no major problems, with regular maintenance, still going strong.Sales team was very helpful, special mention to Trey Wood, a professionally enthusiastic young guy who drove all the way from albany to hillsboro to pick me up and give me a test drive, he showed me what to look for when buying a new car and I wish him all the very best. Kris and Brett were very cooperative, stayed after closing hours to complete the paper work and helped me process the documentation with my Bank. Communication was easy, they responded quickly to emails and phone calls.***One recommendation I would like to make is to update the software to latest on the cars you are selling. Android auto is supposed to work on my Impala 2016, that was one of key selling point for me but Chevy released an update months after car was released and that update never made it to my car. Disappointed that I cannot use android auto unless I pay another 125$ at the dealership near me.Thank you Albany CDJR, Ill hopefully be back for my next car purchase.

Nice place to get rig looked at. And get fixed.

This review is specific to Sam Barnard, the Service & Parts Director. I first met Mr. Barnard in Newport, OR where he worked in management at a local car dealership. I had several contacts with him in conjunction with the numerous questions I had regarding features of the new vehicle I had purchased. I again had contact with him a few weeks ago & after he had moved to the Albany Chrysler Dodge Jeep Ram dealership.In the middle of the very busy holiday season & end of the year business, Mr. Barnard took my call & provided me with the same excellent customer service that he had given me in Newport. The level of customer service that Mr. Barnard consistently provides is exceptional. He is knowledgeable & obviously cares about his customers. Seldom have I been given such quality & consistent customer service. The Albany dealership is very fortunate to have Mr. Barnard.

Shaun is great at the parts place

Richard Thomas & Manager Jacob. Gave us a great deal for the exact price we negotiated. No surprises clean car, we chose a used car with a 6 month, 6000 mile up to $2,000 warranty on motor & drive train. Left with a feeling great from a “car dealers lot” when the last time you said that! Will be our service center very friendly staff, & 1st oil change is on them. Recommend you stop by if your in the market for a new/used car

Excellent service from Trey at Albany Hyundai (CDJR). He made the car buying process easy and stress free. From our first online web search to find the car model we wanted; to our telephone conversations with Trey to confirm the details; to the quick completion of paperwork with Jon; and Trey handing us the keys to our new car. This experience far exceeded our in person recent interactions with other car dealerships where we had wasted hours in showrooms with sales people who did not know what they were doing (did not know what cars they had available, the pricing, the process). Highly recommend buying online or in person from Trey at Hyundai (CDJR) in Albany.

The folks down at Albany CDJR are amazing! Trey, my salesman, did such a stellar job getting me into my new car! Highly recommend to anyone in the area! I DEFINITELY made the right decision coming here!

Called looking for guidance to an ongoing issue after relocating to the area. Leah was very prompt in telling me where to start and then accommodated the soonest appointment available. Thank you for getting me in quickly and initiating a direction toward a solution.

Excellent to deal with on my new Ram 3500. Our sales pro, Richard Thomas is very experienced, and treated me adult to adult when we had to negotiate, we came to a fast agreement on our deal, and am happy to refer others to him and Albany Chrysler Dodge Jeep Ram (CDJR).

This place was amazing! I have only bought my vehicles through private owners because I dont care for car salesmen. I was pleasantly surprised by this place. Our salesmen Richard and all the others there were amazing! It was quick and easy. Our truck had a new motor put in it and we had some service lights on. They got us in the immediately and took care of everything. There wasnt any of the usual sales pressure that I absolutely hate. Our salesmen Richard was easy going and so funny. Just a regular guy with fun stories. He made this experience wonderful. The entire staff is so awesome! They got us the best deal with some extras that were above and beyond. So happy with our truck. Check this place out and you wont regret it!! Well be going there again!!! Thank you everyone who interacted with us. Truly an amazing team there!!Fast forward 9 months later! Just went back to buy a Honda Accord. Best pricing within 250 miles!! Cant beat that!! I found Richard immediately and he went straight to work getting us the best price!! This transaction was smooth and painless!! Richard and John are so amazing to work with!! This place is a must to buy a car from. I thought for sure wed have to go to Portland for the best deals and I was happily wrong!! Check this place out!! Richard is your man!!!

Just purchased a new truck (RAM 1500) from Albany CDJR. I had the pleasure of working with Jake Zilverberg from start to finish. He worked really hard for me, was great at keeping in touch but never pushy. I must have changed my mind on what I wanted at least 5 or 6 times and he was always patient. He even made sure that I was able to take care of every possible incentive. All in all, it was one of the best buying experiences Ive had.

I just wanted to give a shoutout to Richard Thomas at Albany Chrysler, Dodge, Jeep, Ram for such a great experience trading in my ‘17 Charger RT for this beast. I didn’t know how to drive manual and he went out of his way and taught me on his own time when he didn’t have to. Definitely such an amazing experience and a badass car 😀

Dont bother coming here! Especially if your preapproved!They only want money for a car that was used as a rental. It had glass from obviously a car accident or broken car window!BTW if you want your credit hit how ever many times they can. Go here and watch it drop!Oh yeah if you are a recently divorced woman dont even bother!

These guys were great! I was in an out pretty quickly...top notch customer service and I got a hell of a deal on a hard to find car. Thanks, Albany CDJR!

The Service was great, everyone is awesome, and Im really happy with the vehicle I bought. I highly recommend shopping there for your next car.

We just purchased a 2009 Chevy Silverado, Brett Pigg and Richard Thomas were very helpful. The truck wasnt finished in detail yesterday so we waited until today to pick it up. For an almost fully loaded Chevy the price was great and my boyfriend is satisfied with the truck.

We are traveling from Michigan and needed an oil change. The service department is top rated. Leah is an excellent first impression for a business.We found the dealership as a whole as clean, friendly, and professional.

I scheduled my Jeep for a Saturday appointment to get the rear window defroster repaired, and as an after thought I figured while it was there Id get the oil changed since it was only 400 miles till it was due.The window repair is a warranty covered item, the Jeep only has 10k miles and this cable disconnecting from the rear window is a known issue. I was told they were going use some sort of adhesive to connect the cable back to the window. That sounded great to me and I left the vehicle.About an hour later they called back and said the vehicle was done and ready for pickup. I asked if the defroster had been repaired the guy said oh I thought you were just here for an oil change. So after a little back and forth he agreed to fix the window and call me back when it was done. He called back shortly after that and said it had been repaired and we could come pick up the Jeep.We get there and everything is going normal until when were at the cashier hes trying to charge me for repairing the window! Im not sure why he was trying to charge us for the window but he asked if we would pay for it. I said no this is covered under warranty, and so we were then only charged for the oil change, which should have been free too because its my understanding under the Jeep Wave program your first 2 oil changes are free. They also didnt put a new oil change reminder decal inside on the windshield this time for whatever reason.Overall not a terrible experience but bad enough that Ill probably just use Wilson Motors from now on.

They got my Ram in very quickly to get some warranty work performed, and called me 5hrs earlier than expected letting me know that it was all fixed and ready to go. And they went ahead and took care of a few small recall issues while it was there. Im very satisfied with the service and I will continue to have both my Ram trucks serviced here. They earned my business.

Great People to work with. I have bought a few cars from here and they are so nice. Especially Bob, DJ. And David. My only reason for not giving 5 stars is that i was there for several hours. Other than that i would totally recommend this company to anyone needing a new or used car. Loving my new 2019 Jeep Cherokee Latitude. Thanks for everything guys!!

Received horrible service from the Service Center. You would think this day in age repair shops would not try to take advantage of woman, but not this shop. My car was having some serious issues, I took it in on good faith they would properly diagnose the problem. All they did was see that I was overdue for an oil change (my car takes synthetic oil, so it can go more than 3,000 miles between oil changes) and changed my oil. Kevin the mechanic said they tested my car and it was good to go. Kevin also stated that my car was a quart low and this was the reasoning for the malfunction. Not the case, it was still stalling and sputtering just the same. I called back to ask what they would do to help me as I need my car. I was told I would have to wait until Kevin was back in the office to rectify the situation. I ended up taking my car to an independent shop who diagnosed the issue was a bad coil and spark plug. Theres a huge difference between a car needing an oil change and a new coil. Next time, just because a woman brings a car in with issues, dont look for the easy fix. Spend the time to diagnose it and fix it right. I will never come back to this repair shop.

Rich was awesome. I had shopped multuple dealers from Oregon to Idaho.He was patient and accommodating during this crazy time . Would recommend

I stopped by just to look at a vehicle that was I about to drive an hour to get. The staff went above and beyond to get me into the same Vehicle at a much better price and lower APR. I felt completely comfortable with the sales staff. Not pushy or overbearing. I will be going back.

I’m Doug A. And I Definitely had one of the better experiences with a dealership. DJ was a great salesman. I told him this is what I can do and he didn’t pressure at all. I would definitely recommend Albany Chrysler Dodge Jeep! The financial guys were great too! Great personalitys! Thanks guys!

Kevin and his guys in parts/service. THANK YOU!! You have no idea how much you helped me today. Long story short, one year ago almost to the day, my ignition lock cylinder went out in my minivan. They changed it for me at the Albany Dodge dealership and last night it went out again. I had to send in an invoice showing I purchased the part last year from another Dodge dealership and the next call I got was Kevin calling me to tell me my van was ready to go. Kevin, sorry I cried to you on the phone but you brought out the happy tears for sure! I am a single mom of 2 boys and commute to Salem for work and for so many reasons its crucial to be up and running. They did it for me this time. I will continue to refer people to these guys for work on their Dodges, etc. Thank you!

Quick and friendly service!! Thank you!!

To whom it may concern:Two years ago I came to your dealership to purchase a Ram 1500. My experiences was horrible! So I went to Eugene to Lithia Doge and it wasnt perfect but I did get the exact same truck for $6,500 cheaper with $2,500 more for my trade. It is sad to have to go out of town for a good deal, and to be treated with respect.Today I was in the market for another new vehicle. Understanding your dealership was under new management, and since you are local I again came to you first!Our salesman was very good and enjoyable. Then the price negotiations began. The back and fourth rhetoric was as usual, but, we could not come to an agreement on payment.So we left. Not to bad so far.Then I got a call from Chris, a manger I was told trying to come to a closer agreement. Again not to my satisfaction, so I declined.Not bad still pleasant.Then our original salesman called back. Trying to save a sale, he offered another vehicle. Then offered to go over the last deal Chris had offered. In trying to lower the monthly payment they extended the term of the loan, but insulting my intelligence they raised the price being financed by $1000. When I brought this to his attention, and that the car was being advertised for $6,000 cheaper online on your web page he began to get belligerent and insulting!! I was so close to saying yes and buying the car, then he became rude and disrespectful!I do not believe the current management is any better than the Mark Thomas management from two years ago.The feeling of a smarmy fast talking salesman is all I got from my experience todayA satisfied customer tells 2 to 3 people and an unsatisfied customer tells 10 to 20 and with social media these days those numbers can be multiplied by the thousands!Sincerely an offended and insulted an unhappy customer?

I had the pleasure of working with Leroy Mitchell on finding the perfect fit for me. He was professional and easy to work with. Thank you

This dealer is exactly what one would hope. I bought a used 2003 Expedition and the same night discovered the alternator needed replaced. Dealer offered if they couldn’t take care of it they would refund my money. They installed a new altinator and gained a future customer! Thanks for being a stand up dealer and someone worth trusting for future deals

These guys helped me big time. My Jeep was giving me problems on the road and they were able to squeeze me in at the end of the day and give some much needed peace of mind. Family vacation saved. Thank you Louie and Matt.

Dustan and Grant made this a very painless experience. Having been familiar with this dealerships predecessor, I was initially skeptical in dealing with the location, however the new leadership has made me a believer. We were treated well and actually worked WITH not on during the entire visit. I would definitely return.

So far so good. My car isnt done yet.

It has been an incredibly wonderful experience buying our new car from these guys. We had some unfortunate issues with our trade in and they truly went to bat for us. The integrity of this dealership went beyond our expectations.

This is by far one of the best dealerships around. Ive worked with dealerships for years in my career and the staff is extremely helpful, the genuinely care about their customers over their profit mark ups and when it comes to their service department; they are prompt accurate and dont hide any fees. This will always be my go to dealership for myself, friends and family.

To me this was the best place to find a car. I really got taken advantage of on the last car I bought previous to this one but these people managed to help me out. I got a car that I love and I got out of a really high interest loan. I would definitely recommend Albany Chrysler to anybody that is looking for a car dealership that is fair and honest.

The experience I had at Albany CDJR was great! If youre looking for a car, I recommend DJ. He was transparent, straightforward, and wasnt pushy. Unlike my last two car buying experiences, there was no trickery because of my gender. (While yes, this is the 21st century and women are just as capable as men, car buying seems to be a mans game. At least in my experience.) DJ was completely honest and went out of his way to help me out when I had to drop off our one car to my husband for work and take my kiddos to their auntie so I could finish the process (it was a Friday afternoon). Our last 4 cars came from another popular dealer but Ill probably look DJ up next time we need one.

My service was great. Fred and Julie make you feel at home. Fred kept me updated on my vehicle while I waited, and Julie provided great customer service. You can tell both of them take pride in their work.

Bought an almost brand new Jeep Cherokee (less than 6k miles) and have taken it back to them twice for issues within 4 months and less than 2k miles. The most recent was for a front tire where the belt inside the tire had separated and the tire needed to be replaced. I had a different tire shop look at it and they warned that it should be replaced as the separated belt could cause the tire to blow unexpectedly. The dealership said there was nothing they could do about it because they werent the ones that put that set of tires on, they offered no assistance. Their service is lackluster at best. I will not be taking my business there in the future and will look for a different Jeep dealership to work with for any future issues.

I normally dont like going to big car lots to have anything done on my car. Id been having trouble with my air conditioning, just in time for summer. I called and was directed to the service center where I spoke with Steven. He advised air conditioning service and got me a deal on it so I agreed and dropped my car off. Still wary, I waited for the inevitable we found more things wrong phone call. Steven did call, and let me know they had finished the a.c. service and I could come get my car, not even 2 hours later! I thought it would take longer because he mentioned theyve been fairly busy this summer. No extra random charges, I paid exactly what I was quoted. Refreshing! Now I wont die on my long commutes to work, the a.c. is working like the day I got the car!! Thanks Steven! Excellent customer service, really went above and beyond! I will be coming back for more work.

Got a new car

I was sold a used car that did not work out. Jake was very helpful and worked with me to fix the problem. Thanks Jake!

Extremely pleased with the customer service and the drive to to deliver exactly what was wanted. I appreciate all the effort from everyone involved. I would recommend going in and getting a new car from them if you are in the market. Dont worry if you do not see what you want. They can get it.. it might take 24 hours but i guarantee you will be pleased.

I had an amazing experience here! Fred Branch is a personable and friendly guy. He was extremely knowledgeable and approachable. Will definitely recommend to my friends and family.

Its a car lot.

The sales man. Grant was great. He listened and help me find the car I needed. They all help me get thur the processing speedily and as efficiently as possible. I am very happy with the car and the experience

My interactions with the dealership have been extremely below my expectations for a dealership especially when you are looking to make a very large purchase. I suggest that you look at other dealerships even if it means you have to drive a decent distance, especially if you value being treated with respect and honesty.

I came in looking for a used car in good condition and the service was wonderful and they got me a great deal on my new car. I had been to 5 other car dealerships before going there and they have the best service out of them all, I would recommend them to everyone.

We took our van into the service department for a check engine light, and after three days and a diagnostic test we found out it was going to cost $3500 to fix after being told it was only going to cost $900. Our van kept getting pushed aside for bigger jobs. After all that, they charged us $455.00 for the work even though they left us with no car for three days and we had interest in purchasing a new vehicle. Since new management we have noticed them up selling a lot more.When we told them we were interested in purchasing a new vehicle they offered a trade in for $2000 and told us we were lucky they were offering that much with the work that needed to be done on the trade in.We ended up making a purchase at Power Honda, and we are very satisfied. Its too bad that $455 and poor customer service made them miss out on a new vehicle sale.Although we have historically been a Dodge family, we can almost guarantee we wont be purchasing a truck from this dealership when it comes time for us to upgrade our truck.

The sales manager changed the price at the last minute and ruined the deal after agreeing to a price. The sales manager was very unprofessional. I ended up getting a better deal somewhere else. The folks in Albany are untrustworthy. I do not recommend working with them.

Good experiences since Sam came in as service manager.

Horrible service and terrible sales people. They didnt let us look at the cars we wanted to, only the ones they wanted to push. Once we decided on a car, they made us wait for hours before doing the paper work. Then it took them 3 months to get us the plates after saying it would be only a week.The car they did sell us ended up having broken AC that they failed to mention. In fact, when we test drove it the sales person, Mike, rolled the windows down to get fresh air into the cabin so it would seem the AC did worked. When we finally got it home and saw it in better light, it turned out to be covered in sticky dried beer in the compartment with the spare tire.There are better places for cars. Dont waste your time here.

UPDATE: Got my Truck back again! Same Issues :-( so I was Offered a Very nice What I believe to more then Equivalent 2011 SLT Diesel 2500....It Seems to be an Amazing Truck! Thank you Again Jake,Grant Pierce,Chris anyone Involved in this deal that went Above and Beyond to Make me Happy!!*Iam Going to say what I feel and Hope it Does not come back and Hurt me in the End. While Im not happy at All with my Purchase from Albany CDJR (2013 Ram 1500 Laramie Longhorn) Custom built for Somebody and now me!! Only bummer is I Paid Cash for the Truck. With a Service Contract. I know you Guys know this was not a small Purchase. I bought the Truck at the End of November. 30 min after Leaving the lot. Airbag Suspension Failure :-( Sales and Service were Awesome. Got me a loaner Truck got me back on the Road. The had my Truck over a month and then I got it back. 2 days later same problem. Back in the Shop. For over a month again. Got it back 2 days same thing its been there about a month again still waiting :-(I madethis purchase and have maybe got to put 100 miles on it. Its a bummer and I really hope it gets fixed. But if for some reason it cant be fixed I just hope my interactions will be Positive. Live Grant B Great salesman and Guy. Service staff has been great. As they can be anyway. Overall Great Buy that hopefully turns out good. But sales and service have gone above and beyond for me which is why I give the higher rating. I picked up the Truck today 1/23 Im hoping this is the last time! I want to Thank the service and sales Team and give an individual Review to Grant B he is an amazing salesman and you can tell he truly cares about his Customers

Absolute worst nightmare I’ve ever had with a dealership.I’m honestly at a loss on how to write this review. Our experience was really positive at first which is why I wrote a very nice 5 star review. However, almost two months later I get a collections call. They failed to follow up on a complicated lease trade in and never paid off the lease. When I called they acted like it wasn’t a big deal that my credit was about to be hit, which then I’d have to take time dispute. I’m a pretty easy going guy and a believable sorry goes a long way. I didn’t get that. Instead I got lack of communication and a manager who disrespected my wife. Stay far and clear from this place - you’ll get a better deal someplace else.

Always friendly service. Informs the customer of any problems or things that need attention. Offer coupons for services to return customers.

Dustin was helpful, knowledgeable, and sincere- traits I was not expecting from a car dealer. He made the buying experience painless! I would recommend him and Albany CDJR to someone who wants a smooth buying experience .

Great customer service from both Grant and Dave. The overall experience was great. Everyone so nice and Grant took the time to show me how all the features in my new vehicle work

Great experience!I love that they cleaned my car

Excellent place excellent service fantastic mechanics I recommend Peter Burdette

Scheduled an appointment. They were ready at the desk and got me in and out faster than I expected. Gave me a heads up on additional services that I should plan for in a couple months. Friendly smiles and courteous service.

Worst service I have ever received. Jeremy is a piece of work. There was a recurring issue with my car and he returned it back to me twice to tell me there wasn’t an issue and that they didn’t know what I was talking about. Took it to the Salem dealership and they knew exactly what was wrong, took it in and solved the problem within the week. Also had a loose bolt on my brakes that leaked brake fluid. Asked Albany to fix it twice. They said they did, that they replaced the bolt. Took it into the Salem dealership and the bolt had never been replaced, and my back brake continued to leak oil because of Albany’s negligence. Terrible customer service. Would not recommend going there to anyone.

I filled out the pre approval application, told them what I was working with and what I could do and they did it. Quick very friendly! Thanks you guys! Will send everyone your way Megan!

Bought 2 vehicles there from Richard. He puts us in cars that we have asked for. Price, mileage and payments. We tell him what we want and he always delivers.

Friendly and knowledgeable service staff. Excellent turn around time for my vehicle. I have a Hellcat and all my work will be done by Albany Dodge.