I had an excellent experience purchasing our new RAV4 at Desert Sun Toyota in Alamogordo. Derick Bell was great to work with, he was very responsive and went above and beyond to ensure that I was taken care of. This was my first ever purchase of a brand new vehicle and my family and I are extremely happy with our new car! I would highly recommend this dealership. Thank you for the great customer service, Derick!!
I had Steven as my sales representative and he did an amazing job showing all the vehicles I was interested in. The management team did great on showing me information that I requested.Overall, great experience!
We went to buy a vehicle after their site showed what we wanted to look at was in stock. We showed up and they didn’t have a single one. It was “being built.” The salesman advised us he would call us the second it came in as we wanted to purchase it and had approval from the bank. We had to check in with the salesman as he never updated us once. When the one week mark hit, we asked again & he advised it did come in that day, they had sold it but they’d see if they’d allow us to come look at it. The audacity of this place is astounding. They obviously do not value military - we wouldn’t recommend this place, go to Roswell Toyota instead.
Best car buying experience yet. We aren’t from Alamogordo but they had the car I wanted in transit. So we were able to process most of the purchase virtually with the help of Jane. When we got there Angelita and Dakota both help us finish up as it was Jane’s day off. What an excellent team! It all went very smooth and headache free.
We got our sporty compact 2018 Honda Fit serviced here. The Resistall treatment made our car like new again. We had purchased our vehicle here 1-1/2 years ago. Where theres a Will Gardner was our sales consultant today and Bill (didnt get his last name) the manager took excellent care of us. We live on El Paso so the VIP treatment we received was well worth the trip.
I finally decided to buy a vehicle I had been wanting for a long time, and I couldnt be happier! This was my first time purchasing a new vehicle, so I had a lot of questions throughout the process, but all were answered by the staff at Desert Sun. I would like to personally thank and recommend Derick Bell, who guided me through each step of the way and made sure all my questions were answered in detail. I left the dealership stress-free, knowing this was a purchase I will be happy with for a long time and that my vehicle and I are taken care of.
I was seriously looking for a specific vehicle. I live in Northern New Mexico, so I went to the dealerships in Santa Fe and Albuquerque, as well as spoke with them over the phone. I get easily turned off by pushy car sales people. I thought I’d see what Desert Sun had to offer and as soon as I spoke with Jane I knew that’s where I wanted to buy my vehicle. She immediately told me she would help me find what I was looking for. She was extremely helpful, always kept in communication with me, very straightforward and responsive. The process was seamless. I definitely recommend Desert Sun and Jane Gonzales, she is the best!
This was by far the most pleasant car buying experience i ever had. Thank you Angelitta for making it so easy and be so patient with me and going back and forward which vehicle I want.
I question the competency of the service department. Not only did it take Tony Serrano and his team 3 times to remove a warning light on the dash (this was after telling me it was fixed, twice!) the light is back on.I will not take my vehicle here anymore.
I purchased a new truck from desert sun toyota.Very happy with the whole experience. Reno Underwood was the sales professional that took care of the transaction. Very pleased with Reno and how he handled the process. I would recommend and give 5 stars thumbs up. Thank you Reno!
I spent months trying to figure out which cars were reliable. Randey Stevenson was very helpful with all the questions I had. He was very professional and went above and beyond for me. I will definitely go back to Desert Sun Toyota for any further cars or maintenance. I ended up getting a brand new 2020 Toyota Camry XSE. I love this car!!!
I just purchased my first Toyota from Desert Sun Toyota in Alamogordo. It was a fantastic experience! Ask for Jane Gonzalez, she is upfront, no games, and works to get what you need. Jane goes beyond selling you a car she is a thoughtful person. Everyone at Desert Sun Toyota is friendly and professional. They have my loyalty from now on.
Sean Medina is a great sales person. We went for a test drive, he answered all my questions, no pressure, no hassle. I came back the next day with my wife, and we knew that this was the truck we wanted. Sean made it so easy! As soon as we can find a small trailer (RV) we can go traveling again. Thanks Sean! BTW, this is the second car we bought from Desert Sun. Great Dealership.
Overall Desert Sun Toyota is where I go to get my cars. The service is amazing from Sales (Reno)to Finance (Dakota) and servicing (Federico). They do a great job and really help make Toyota the best car to own. I’ve bought three from this dealer. My next car will be a Toyota from Desert Sun.
I worked with Reno Underwood to buy a new car, I was very happy with the whole process he made it very easy to get all the details worked out. He contacted me very shortly after the purchase to arrange for the protective coating I had to be applied. Overall great experience.
Overall great experience with Desert Sun toyota. Jane Gonzalez takes so much pride in her craft and goes the extra mile. If youre in the market for a Toyota ask for Jane shell work the best deal possible and get you on the road in your new vehicle and shes straight forward no nonsense.
I had a flat tire and pulled into the dealership hoping for help putting on my spare. I was willing to pay of course. I had the pleasure of dealing with Tony who offered to have it put on and at no charge. What great customer service and my vehicle is a Jeep! Would highly recommend!
My husband and I were and still are very impressed with Desert Sun. Dakota, our financial man was exceptional and assisted us in a timely manner. Every thing was explained and answered regarding our New Car and our financial needs. Jane was also a terrific help with many details with our car that we traded in. We like Eric as well. He directed his knowledge of key fobs and the inside car gadgets and how basically our new car runs. Brandon, the manager Desert Sun Toyota got our application together very fast and got us a beautiful new car. We cannot say much more about Desert Sun employees, they welcomed us with a very professional attitude and made our day. We will definitely tell our friends how wonderful all around Sun Toyota is. Thx again, EXTREMELY SATISFIED. MERRY CHRISTMAS.
Great Service! Will did everything he could to get me the vehicle I wanted from their inventory. I went in on a weekend and got my vehicle sooner than expected. Through the hurdles and obstacles to get to my vehicle. Will was there every step at a time, and definitely did everything he could to keep me updated with progress. Great communication, response time with questions I had, and his understanding of my situation that he assisted me with.
Excellent service at Desert Sun Toyota. Angelitta Steinhoff was the rep that helped me out and made the process of purchasing a new truck after I suffered a bad car accident extremely easy. I appreciate the professionalism and the helpfulness of the staff at this dealership, thanks for everything, and the truck is doing great.
No give-aways. Reno is a nice salesperson. It is easy to discuss the financials. Do your homework of what you want and how much you want to pay. Nice cars.
We were looking for a new RAV4 because we love our 2010 RAV4 so much. We live in Las Cruces so I started looking around all the Toyota dealerships in the area. Desert Sun had a RAV4 with just the right trim and color and good price. I got help from Billy through an internet inquiry, he helped me find the right vehicle and sent me to work with Angelitta. She was great in answering my questions over email and set up a time for me to come in for the test drive. Angi was very friendly and helpful and not pushy at all. Dakota also helped a lot through the financing process. Overall I will highly recommend Desert Sun to anyone looking for a Toyota in the area.
I received the best customer service from Jane Gonzalez.I communicated to her a week before moving to Alamogordo and she was very helpful in getting my new ride and test driving it. She has constantly reached out to me after the purchase to find out if I am experiencing any issues with my ride something I have not gotten somewhere else.
Tom and I have just leased/purchased our fifth auto from Desert Sun Toyota/Alamogordo. Excellent service from everyone - Brandon, Angelitta (most AWESOME Sales Consultant), Bill, Dakota, and Eric! Thanks to the entire Toyota Team, especially as we look forward to the outstanding service and care of our 2021 Hybrid Highlander.
I received outstanding customer service from Angelitta! With the utmost professionalism, she helped me lease my Toyota Corolla Hatchback and ensured all of my needs were met throughout the process. I am thankful to have had Angelitta as my salesperson.
Stephen S was helpful getting us into a newer car. Staff worked with our needs and budget.
Angelita is awesome! She is very friendly and made the buying process easy and time efficient!
We were 1300 miles from home when our Prius had, what was apparently key fob battery issues. The receptionist, service manager and parts room staff were all so pleasant and anxious to go out of their way to help identify and resolve the problem immediately by installing a new fob battery while showing us how to diagnose a faulty battery -and all at most charge for the repair or the battery! That is why we continue to be loyal Toyota owners.
Stephen and Dakota were friendly, professional, knowledgeable and helpful in getting me into my new Tacoma. Second Toyota I’ve bought in the last 3 years, and by far the best customer service I’ve gotten from any dealership, or really anywhere else for that matter. Cheers guys, see you in the mountains!!
Brought the car in since another local shop did not have the right tools to do a oil change. Here they we able to the oil change and found a few other issues that need immediate attention. Great customer service.Though while my car was in the shop someone did go through my center console and my trunk. Nothing was taken but they obviously were looking.
I recently had my 2006 Tacoma brought in to have the clock spring, seat belt, and rear leaf spring recalls done. Upon return, the dealership elected to return the vehicle with a new alignment as required by the recall work. However, to drive strait, the wheel is canted 30 degree to the right, and when you dont hold the wheel straight, the tracks left down the road. In addition, the rear door no longer opened, and the TPS sensor had suddenly malfunctioned. I brought it back to them to have the alignment and door fixed. They fixed the door, but then quoted me $600 to sort the alignment. So now, after complying with the recall, I have a truck that is nearly un-drive-able due to a jacked up alignment job that the dealership is refusing to fix.
We loved the process of purchasing a New Rav4 XLE Premium. Jane made it so easy, communicating with us and making sure we got exactly what we wanted! And Erik was so helpful and patient explaining all of the features that came with our new car !
Jane Gonzalez was a very good help in picking out my vehicle and made me feel welcomed. Thank you for the great service
Thank you to the service rep, who took some time and came out to replace my back windshield wipers. Awesome, friendly and great customer service.
First of all we have to drive a total of 4 hours to get our toyota serviced because our extended warranty wont allow us to use any other dealership in NM. The Service rep is ALWAYS rude. Several times they have tried to charge us for things they never did. One time it took almost 3 hours for an oil change. I seriously think they took it for a ride off the lot. Today we asked if we could get our remote reprogramed, he insisted it was just the battery. He replaced the battery and never checked it. Still doesnt work! Charged us for the battery. He insisted that it was no longer programed because we waited too long, not true it never worked. And instead of just making it right and programming the remote for us he wanted to charge us. The service rep was Tony
Jane Gonzalez was a very good help in picking out my first vehicle and made me feel welcomed. Thank you for the great service
Angelitta made the challenging decision to buy a new car as painless as possible. I told her what I wanted and she delivered. Angelitta very patiently showed both me and my husband the amazing features of our new RAV4. We had a wonderful test drive, and purchasing experience. Thank you so much for everything you did including being there on our schedule.
Love working with Derik and Reno. And LOVE my new 4runner Thank you!!!! We will be back!
Got oil change and a new wipperblade. Nice folks
Heres a shout out regarding Reno and the staff at Desert Sun! I had searched far and wide with various dealerships in the Albuquerque/ Las Cruces/El Paso area for a new Toyota Tacoma that met my needs. Sadly, I was left unimpressed and unsatisfied. I contacted Desert Sun and In a matter of minutes Reno was able to work with me to find the very truck I was looking for. Upon delivery, the staff at Desert Sun was diligent in closing the deal with a great price! Before I left, Eric fully explained the trucks features with me. I have NEVER had such a pleasant and rewarding car-buying experience. I highly recommend Reno and the staff at Desert Sun to anyone!
Thank you to Brandon, Reno and Tessie at Desert Sun Toyota, for being so kind and patient during our most recent vehicle purchase. We couldnt have asked for a smoother transaction getting everything ready to go for us. I highly recommend working with this team on your next Toyota purchase.
Absolutely AMAZING experience, I was deployed and they worked with me and it was waiting for me when I got home. I am extremely impressed with their service. Everything was done through email and the occasional phone call. 100% would recommend going to Brandon Burling and Angelitta Steinhoff. They always answered questions right away and were willing to help with anything.
Very good service and very efficient. Only had my car in for an hour
Yesterday was the second time I bought a car from Toyota. My first experience was leasing 3 years ago and yesterday I purchased a used vehicle. The customer service is and was very professional as well as thoughtful in all the most important areas of sales.Sean Medina was the sales professional who assisted me by picking the right vehicle ( Kia Sportage) right from the moment I walked in.When I trade this one in, I will certainly return to Desert Sun Toyota.
Derick was very patient over weeks as I decided what Tacoma I would want. He found two at other dealerships, then I decided on a Tacoma on Desert Suns lot - the one Derick had suggested in the first place! I love the truck and the service from Desert Sun.
Cristian Perez is a phenomenal salesman and human being!I came in around 3:30 for a checkup but was also curious about their latest offers for new vehicles.He was very patient with me and took the time to explain my options and I ended up leaving with a car the same day!He’s very kind and well versed at his job, if you’re interested in a car I definitely suggest asking for Cristian Perez! He won’t let you down.Also, their new sales manager is fantastic. (Forgot his name though).
Great experience with Desert Sun. Everyone we worked with was super helpful. We are very pleased with our new car.
Love my RAV4!! Sean Medina was great to work with; no pressure, but helpful. Same goes for Dakota, Finance Manager. Thanks guys.
Well I decided to go to desert sun Toyota to look for a small car. I have driven a Toyota Corolla for a long time in the past so when I first saw the one I got I fell in love with it the salesman Derek Was very pleasant and has help me through this whole process this is a great place to shop locally thank you
I am so glad I went to Desert Sun in Alamogordo as they went above and beyond to make sure I was 100% satisfied with my new car purchase. Buying a car is stressful and getting home and realizing you made a serious mistake while choosing one is overwhelming. Within 24 hours I was upset by my choice, I thought I was stuck in a car that I could not use in the inclement weather where I live. It was not a problem here as they spent countless hours, and many days with me helping me to get into a car that fit my needs, and making sure I was completely happy with such a huge life decision. I will never go anywhere else to purchase a vehicle in the future. Thank You to Jane who was so gracious and to all the staff who jumped in to help me!!
I recently bought my first car at Desert Sun! Derek was super helpful, informative, and thorough. He was also very patient with all the questions being thrown at him. Overall it was a good experience! Thank you!
Be cautious about entering this establishment. Unless you are interested in purchasing a well made vehicle at a fair price and dealing with a knowledgeable and enthusiastic sales staff (e.g. Sean Medina) then you had better steer clear of DST. If you decide to enter the establishment on your own accord and drive away with a great Toyota (or one they graciously delivered, again - thanks Sean) after having been treated very well by the engaging staff well then that’s on you. Fair warning. D Clifford
William and Dakota made buying our new Highlander painless and quick. Communication was great, we will definitely go to them for any future purchases.
We did not purchase my vehicle here, but I visited for routine maintenance and they were quick and friendly! The whole process was super easy and included with the 2 year toyota service plan. I would definitely recommend this dealership for toyota check ups every person we dealt with via phone or in person had awesome customer service skills.
I worked with Jane Gonzalez on getting a new car, and it was the best car buying experience I have ever had. She was very knowledgeable on the car I wanted and showed me a couple different versions. I would highly recommend working with her. Thanks Jane!
In total now I have or have helped purchase four vehicles from Desert Sun Auto group and all sales have been fantastic. Communication was perfect and I’ve never felt cheated on any of the deals made. Desert Sun Auto group’s salesman, Randy Stevenson, is an asset to Desert Sun and has continuously shown dedication and professionalism every time we have met or have spoken over the phone. Overall, if your looking to buy a vehicle, look no further. Randy and the Desert Sun Team will make sure you are in a vehicle your happy with and will make sure you get the best deal you can.
Great customer service, everyone was very friendly. Reno was very informative every set of the way. Love my new Camry.
Just bought a Brand New 2021 Toyota Rav4 LE AWD from Desert Sun Toyota here in Alamogordo. I cannot thank everyone who helped me enough for the amazing experience and for making me feel like family!Cristian Perez was my salesman and from the moment I drove onto the lot he was nothing less than professional. Very knowledgeable and eager to help. After the deal, he came by my house a few days later to drop off paperwork saving me a trip back to the dealership.Brandon, Billy and everyone in Finance all the way down to the detail guy who readied my vehicle for delivery were incredible. Such an amazing experience and I could not be happier. If you are in the market for a New or Used Quality Vehicle dont hesitate to reach out to my new friends at Desert Sun Toyota. Cristian Perez will take care of you....be sure and tell him that Lester Reynolds sent you....be the best phone call or trip to a dealership with honor and integrity...customer first experience you will ever have...buying a car should be enjoyable and they make it easy and fun!!
We have purchased both of our vehicles from this dealership and have been extremely happy both times Sean Medina, Janeiry and Dakota are amazing!!
I just moved to Alamogordo and my Highlander is still under warranty so made an appointment 12 Feb at Desert Sun Toyota for routine maintenance.Coincidentally, when I arrived my tire pressure light had been on for a couple days. I explained I had been adding air so I believe I had a slow leak and asked them to check.After sitting in the waiting room for 2.5 hours, I asked what the status of my vehicle. They explained there are multiple vehicles ahead of mine and it would be another 30 minutes. I added that I had a scheduled appointment and the waiting room was empty so it may be a good idea to look at how they schedule clients. Shortly after the conversation, I saw what could only be an employee dressed as a unicorn as he was going in restricted areas and conversing and laughing with the Toyota reps/salesmen. Perhaps a contributing factor to the long wait time?A little after three hours, a Toyota representative informs me my vehicle is ready. I signed the paperwork and left. Before I even arrived back at my house (approximately 9 miles) my tire pressure light was on again.I brought my vehicle back the following day (no appointment) and explained to the service department what happened and they told me to go around the corner and tell someone else. I went around the corner and told them and they brought me back to the service department where the individual, said Ugh.. Fine. Ill air up your tire. I emphasized as I did the first time, it doesnt just require air, it has a leak. Approximately 30 minutes later they were able to identify and plug the leak, at no cost. Considering this was my second time at Desert Sun for the same issue and tire service is included in the Toyota Care Plan, I would assume there was no cost. The representative went on to say my Toyota Care will expire soon and tried to sell me a service plan for $525 and... you would definitely get your money worth, because thats about what its going to cost for the 30,000 mile routine maintenance. I did some research and that did not appear to be true. Needless to say, I didnt buy the maintenance plan.I would expect this unprofessional behavior from a sleazy used car lot, but not a reputable car dealership. It appears the sales department may be better than maintenance, but I do not plan on returning and advise others to avoid as well.***UPDATE*** It has been over a month since I received the response below stating, the service manager will be contacting you soon to make things right and Customer service is our top priority, which contradicts the previous statement as I was never contacted. Dont be fooled by the positive reviews as stated before, that is the sales department and not the service department.
This dealership is THE best! I actually drive 150 miles to get my car serviced. All of the staff is fabulous ~ no matter which department you’re dealing with. I went there this week to have my car serviced and left with a 2020 Corella! A young man by the name of Randey Stevenson did such a wonderful job showing me this beautiful car~ what could I do!I highly recommend this store! Wonderful staff. Great deals. Good inventory. Check them out 👍🏼
I worked with Angelitta on buying a 2013 Subaru, and the experience was absolutely phenomenal. Ive purchased from dealerships more than a handful of times and this one takes the cake. I did the purchase completely over the internet through video chats and emails due to being deployed. They worked with the oddball hours I was able to offer to complete the purchase and made it as painless as possible! Her professionalism and care that she shows her customers exceeds that of most sales representatives ive worked with. I highly highly recommend not only this dealership, but Angelitta specifically as who you should buy from!
As a first time buyer Jonathan Duran made the whole car buying process for me so easy. Jonathan is a very personable man answers any and every question to the best of his ability. Not once did I have to wait for him to respond via phone call, email, or text; a SUPER DEPENDABLE associate, highly recommend!
Jane was awesome! Super easygoing and gave me a great deal. I was dreading the process of buying a new car, but Jane made it stress free.
Excellent customer service. Very professional and knowledgeable about products and services. They did an excellent job disinfecting my truck after service. I highly recommend their service department.
Sean Medina was friendly and very helpful in getting my wife and I into our new car. It turned out to be an informative and comfortable experience we greatly appreciated. Customer service at its best at this dealership.
Went there for F&I only, Dakota does a good job but...needs to slow down while explaining the paperwork, whats the rush.
Jane Gonzalez was a total joy to work with. She was extremely attentive to our needs and went way out of her way to make sure she knew exactly what met our specific needs. Everyone at Desert Sun Toyota in Alamogordo was professional and attentive to our needs in a new vehicle. Thanks to Jane Gonzalez and Brandon Burling, we are now permanent customers and will not do business anywhere else.
Desert Sun Toyota is a great place to purchase a vehicle from. They worked diligently with me and met all my expectations with the dealing and customer service! Angelitta was awesome and very professional! She made everything so smooth with the transition! Best part is they even delivered my truck to me! THANK YOU DESERT SUN AND ANGELITTA FOR EVERYTHING!
Very service oriented dealership which is staffed by friendly people!
Walked in, within a few hours had the car I was needing. Cristian is a great guy and very helpful. He asks what I needed and made it work. Drove away in a Kia Niro. Wonderful people everyone is kind, helpful, and full of energy. Dakota was very helpful in the financing side of things. explained everything to me in a way I can understand
Reno was very attentive, and we got a fair trade in on our 4Runner. The process went smoothly, and were super happy with our Tundra!
I had went there not knowing what I wanted or even if I could get something and Jane Gonzalez helped me thru it all Im so grateful for her cause she never quit until I was happy..it still feels like a dream
Super friendly and courteous employees! Very knowledgeable and helpful!
Very friendly, knowledgeable sales people.
Some employees not wearing masks or wearing them improperly. Took an hour and a half for a tire rotation. Everyone was really nice though.
These five stars go to Randey Stevenson. He worked very hard to get me a good deal on a good vehicle, especially during these trying times when everything is more difficult. He did an excellent Job, and I would recommend him to anyone.
A great dealership. Christain Perez is a fine addition to your sales force. He really goes out of his way to assist you in whatever you need to know. I am a little technically challenged and he explains things in a way you can understand. I love my new Prius.
Angelitta Steinhoff was the best. From the time my husband and I walked through the door at Desert Sun Motors she was with us through the entire process. Buying a car with her as are Sales Associate was a fun and pleasant experience. We are so grateful she was our Sales person.
Desert Sun Toyota is an incredible dealership. We had a benefit golf tournament and they donated not just 1 hole-in-one prize, but 4! One of which included an brand new Toyota corolla! Brandon the sales manager was extremely accommodating and Randy was instrumental in making this whole thing happen. Its a bummer I wasnt there to purchase a vehicle, because I know I wouldve gotten top notch service with no strings attached!
Had great service from Jane Gonzales. She worked hard to get just the car I wanted!
Set up appointment for vehicle maintenance online with chat person, next day got voicemail from Desert sun, so I called and they say that online appointments dont always go through, ...so why bother with the chat online? why bother with the website? they could not, would not verify my online appointment date. They did give an alternate date...like 2 weeks from the date I set up via chat.....Not good enough, took my business elsewhere.
Brandon and Will from the toyota storeReally helped me thank you so muchThey were patient and kind I have told everyone that is in new mexico and on my fb to go see yall. You guys are great at your jobs. Thank you again!
Kylie was awesome. She helped me and made sure I was taken care of.
Incredible Service! I came into this dealership thinking that I would be swindled due to past experiences with other car dealerships, but they take customer service very seriously. They made sure that I would be comfortable in every process of buying the car and really let me know that I was in control of my purchase. I walked, well in this case, drove an amazing car off the lot that I am personally familiar with. They helped me everywhere from Financing to finding incredibly great insurance that worked for me. Its nice to know that there is a reliable dealer that truly cares about their customers satisfaction. One salesman that especially stood out to me and helped me through every single step of the process was Michael Ambrosi. He made sure that I was going to drive away with exactly what I wanted with a price that worked especially for me, but at the same time, helped his company. Its one of a kind service that youll receive here and I couldnt recommend getting a car anywhere else. hey just cant match this Dealership.
I live in El Paso and normally I wouldn’t consider committing to purchasing a vehicle without first test driving it or looking at it in person. I found the vehicle I was looking for online at desert sun and immediately began communicating with Chuck Reynolds. Chuck was honest and in constant communication with me (not to mention patient!) during the entire process. After a few days, I was able to drive up there and pick up the vehicle without any hassles. I was in and out of there in less than an hour and the vehicle was nicer than I had expected! It was definitely worth the drive. Thanks Chuck!
I had just moved to New Mexico from Alaska and sold my previous vehicle in the process. I really needed to get a car down here quick and for a good price. I heard good things about this place so I checked here first.I was very impressed with what they had to offer and how they offered. I spoke to man named Mike Ambrosi; he was very professional and prior military so he knew what I was going through. Of course I looked around at other places, but none of them really felt up to par. Mike hooked me up with a good deal on the car that I wanted for the price I needed. He even still checks up on me to see if there is anything at all he can help me with. It seems like he actually cares about people rather than it just being about selling cars.I would highly recommend this place to anyone in need of a car, whether it be for a quick ride or for a long term family car, they got your back.
Worst service ever....would give it 0 stars....rep was very nice however I had a battery installed by Toyota in Florida and it wasn’t even 3 years old....Toyota Alamogordo wants me to pay full price for replacement when it is still under warranty.....why get service through a Toyota dealer is they don’t honor each other? Never had issues with any other vehicles when moving to a new city....ridiculous!!
Feel completely robbed by these people. Bring my car in for brake replacement. Before giving the okay, I ask how much was I looking at total. I get quoted 530 bucks including labor and fluid flush. This seemed high for brakes and fluid, but I said, okay. Come back 4 hours later to a bill of almost $900.00!!! For brakes and fluid flush!!!?? I immediately questioned the service department and was told that was a normal price. So, I call around to other Toyota dealerships to get a quote. For everything, including labor, I was quoted $443.00 at El Paso Toyota, and about the same at other dealerships. This is the second time we have had issues with this dealership. I literally feel like these people robbed us, and then proceeded to make me feel stupid for questioning the bill. I will not be back. Beware of this place.
First class service. Angelitta is a true professional and above and beyond making our dream come true
Desert Sun were the most professional people I have ever met as a dealership.
The best experiences I have had buying a car in Alamogordo.No BS just straight talk down to the brass tax.They met all my needs for the car I wantedShawna Thomas my sales agent was great and made things painless.This is an honest group of folks and I would recommend buying a car there and seeing Shawna Thomas.I bought a 2016 Toyota Corolla LS Plus and have no regrets.
I bought my equinox during one of Desert Suns fall blast at the fair ground. Even though Erik works at the Toyota Dealership he was quite familiar with the ins and outs of Chevrolet. I was a no hassle purchase. I told him the price range and the type of vehicle I wanted and they had a vehicle that I liked and in my price range. So whether you are buying a Toyota or Chevrolet give Erik a call or better yet stop by and see him. Things happen when you visit him in person.
This place ROCKS! Best place in town to buy a vehicle and have it serviced. I have bought 3 vehicles from here in the past 18 months. I think I got a good deal. I was treated fairly and with respect. Great people to do business with. Their maintenance shop is quick and efficient.
Wonderful as always!! This is not the closest Toyota dealership to me but its the best. Friendly people, great quick service and l can get an appointment without having to wait a week or two. Its worth the extra miles l have to drive to get there. 5 ☆ ☆ ☆ ☆ ☆ service all the way around!
Better call Saul!!! He is such a GREAT person! He really went above and beyond to help us get what we wanted! Thank you Saul! Thanks to Brandy for explaining everything so throughly! ❤️