I have used Window World in the past when living at a beachfront home. Their lifetime guarantee is really true! After a hurricane if a window seal was broken all I had to do is contact them. They would send me a replacement sash without a problem. I choose Window World for their great customer service especially follow-up with Lucille from the Akron/Youngstown area. She was great, kept me informed of the status of the production of my windows as well as installation and after installation calling. Lucille wanted to ensure I was satisfied and if I had any questions or complaints. I would recommend Window World to anyone replacing windows. The windows are quality, affordable, and durable.

They are the best. Customer service is great. Installer were the best. Lucille and Lisa kept us informed the entire time through the project. Thank you.

UPDATE: I have added a star to my review. We just received a $50 gift card in the mail from Window World. Of course they didnt let us know they were sending a gift card and there was no message in the envelope with the gift card (yes, just a gift card in a Window World envelope), but we already knew theyre not the greatest communicators...Thank you very much, we really appreciate it. 🙂Original review:Communication does not seem to be a priority for Window World.I really like the windows I bought from Window World. The person who came out to measure our windows was very nice. Both times installers came to my house they were friendly and did a nice job with the installation.The person who came out to measure, made a mistake measuring one of our windows. He accidentally noted one window twice when recording the measurement for another. An honest mistake that was discovered when the first installer came out to the house and one of the windows didn’t fit. So the correct window was ordered and eventually installed.The time all of this took was very long. Actually 4 months to the day. However, thinking about the pandemic and how it affected the logistics of all of the businesses in the supply chain (closures, fewer employees, etc…), its not fair to blame Window World for that.What I did find unacceptable was that Window World would only communicate with us when they had to. We literally went weeks between hearing from them with absolutely no clue in regard to what was happening with our order or when we might have our windows installed. If we wanted to know what was happening, we had to contact them. It was a very frustrating experience.Also, considering the mistake made by their employee and the time that we had to wait for Window World to finish our installation, it would’ve been nice for them to do something for us. I mean, Window World did apologize, but only after we finally contacted them when hearing nothing for two weeks after the first round of installation.How about $50 off? or a gift card to Red Lobster?

Update: they have reached out with a reasonable solution.While the window is beautiful, the process to get the final installation was beyond frustrating. We were told 8 to 12 weeks to have the window and it took just shy of 6 mos. I received the runaround for 6 weeks when I asked to speak to a manager...which I still have not been able. The company cancelled our installation appointment three times before finally getting it done. I gave two stars because I do love the window but would never recommend them because of the fumbling of the project and lack of customer service.

I primarily worked with Lucille and Dustin though the whole staff were great. A little long of an install process given COVID, though the team was responsive with minimal prompting. Definitely a great experience!

I chose Window World of Akron to provide a new bay window for our home as they were a well established local company. Our journey is now approaching its 1 year anniversary and we are still waiting for its completion. All-in-all we have had 12 appointments and 9 in-home visits for one window. Three appointments were cancelled by WW, two due to our products not actually being in the warehouse and one for weather, which was not cancelled until 2 hours after the install crew was supposed to arrive.In June the initial install of our window was complete. But it arrived damaged and defective. This was not known until after our old window was removed and destroyed. The install took three visits to finalize the items that the installer could address, leaving us with some hardware and glass issues that we were told would be addressed by the service department. It was at this time I made the MISTAKE of signing off on the install and WW charged us the balance if the cost.I’ve been waiting TWO MORE WEEKS for SEVEN MONTHS. Over this time we have had three service visits. The wrong hardware has been out all three times. In July we received new glass that was broken by the service technician when they attempted to install it. And the second piece of glass was made incorrectly and sent back after six months of waiting. I have made repeated calls to the service department who have no authority to say anything else then we should see it in our Friday delivery. I have left messages with the District manager who evidentially can not be bothered to return my calls.I find lack of communication and knowledge of their products to be the downfall of this company. When I do get an apology it always comes at the expense of the manufacturer and it’s never WW’s fault. They like to say that they “Stand on their Windows”, but in all actuality it’s more likely that they will throw them under a bus.

After waiting 5 months, the day had come! I had taken a day off work, prepared my home for installation and waited .When the installer got here he soon found out they had measured wrong. After waiting 2 more months for my windows I now have an installation date. I have called numerous time, with promises of a call from the manager, Chad. Still waiting...

Window world was great. The group of worker were great work hard and fast. I recommend them!!!!

They are very awesome and they do good work.... And you cant beat warranty

Our window replacement experience was great. The installers were quick and thorough and completed removal of the old windows with very little mess. The customer service rep was quick to respond to our concerns about minor issues with a couple of the new windows. Overall it was a positive experience.

We ordered our windows and doors in mid May, told it would be 6 -8 weeks. Nothing went the way we were told. We finally had our windows installed about 3rd week of July. Our 2 sliders were delayed till end of August. Install day came and what a disaster, while door one was being put in old door 2 was taken out. Time to put in door 2, oops it was the wrong door!! The wrong door was installed anyway cuz the manager was here and insisted it was the right door even though the installer told him it was not. So there we were with the wrong door jammed,really jammed, door would not budge either direction. I was so stressed out!!! They scrambled to locate the correct door, they did, the used it from another install coming up so I imagine that person had to wait! Problem with this door, we paid for key locks door on both sliders and this door did not have a key lock. We also paid for vent locks but did not get them. The company was made aware so they ordered a keyed handle and 2 vent locks also lock latches for my slider screens so that I can lock my screen doors. That took approximately 7 weeks. When the parts arrived they scheduled a service call, when the service tech opened the package to do the fixes he had no idea what the parts were they sent!! Unbelievable! It is now December 28th and still have not heard a word!! This company took something that I was so excited about and ruined it for me!! I was serious when I talked the district manager that I want some sort of rebate for all the anxiety and BS I was given. I truly thought he was going to try to do something but I was wrong he hasnt even checked to see if we have been squared away yet!. I would not recommend this company ! WE ARE STILL WAITING !!! The reason I gave 3 stars was because of the compassion of their installers.

My installer Chris was on time and very professional. He cleaned up after he was done. My new window makes my home look so much better and I am very happy I used window world of Akron. I would recommend them to anyone. Great service!!

Went to price windows out. told them we needed windows to fit air conditioners were told their windiws would not work for us. how dumb did that sound. very disappointed😞

I have worked with window world two times now and both times I was very happy with the end result. We love our new sliding door . Very professional and easy to work with at the right price. Thanks window world!

Ordered my windows on August 15th. Dave the salesman was great no issues there. Came the very next week and measured the windows and all that was fine. Was told usually takes 6-8 weeks possibly a bit longer due to high volume of orders. I was okay with that. Was called in October to schedule my date for November 24th install. I had called November 23rd in the morning because I had forgotten what time I had scheduled. Was told might be later in the afternoon due to another project possibly taking longer, that was not a problem. Then I receive a call a few hours later saying the project was going to have to push my install back, in my mind I was thinking next day or next week. Oh no it’s pushed back to December 18th. On top of that it was made to sound as if a favor to me was being done because supposedly window world is scheduling out to January already. Frankly that is horrible customer service. Asked to have the regional manager call me and have yet to receive a call. Long story short if you want you’re windows on time or as promised and with better customer service You may want to consider a different company we’ll see if they try to make this right.***Update....Was contacted by the regional manager the following day. He said he will try and get something worked out. Haven’t heard back on what that exactly is yet.

The installation was quickly and professionally done. The guys cleanup left my yard looking better than when they arrived. The window is great! I would recommend your company to anyone looking to improve the comfort and value of their home.

Ordered 22 windows on November 18, 2018. I paid in full, up front. Windows were promised in 6 weeks. Waited and waited. I called Window World and the Windows finally showed up in April 2019. They were mis-measured, reordered. They Returned in June 2019, windows had sharp welds, reordered. I called the main store in Youngstown, was treated poorly. 22 more windows show up onJuly 19, 2019, they were worse than the first batch. Factory rep comes out. Said it was a quality control issue. 🙄 Yeah.... Gave us his word to personally inspect each one next time. September 2019 windows arrive, the inside is cherry, which is what I ordered, but the grids were light oak. Now they switch factories, another factory rep comes out. The fourth run of windows were not exactly what we wanted but settled for them. July 23, 2020 they return, a window was whistling due to improper installation. They scheduled me for July 22 and cancelled that day. For the July 23 appointment, I was told they would be here between 9-11amI heard my doorbell ring at 7:50am, yup! Its Window World. Seriously??? I truly cut this review down a bit as this story is unbelievable and very long. No one can make this stuff up. It has been the most gruling experience I have ever had to pay for. There is not ONE employee left at the Akron showroom where I unfortunately went. Entire staff has turned over twice since November 2018. Advise... If you are thinking of using them, RUN.

Working on rehabbing a house and used Window World windows. Other than normal Covid delays beyond their control, all aspects of my installation were top notch. Value and expert installation are remarkable. Will definitely use them again.

Love my Windows! Heating costs have decreased 10% in first month. I believe the energy efficiency will increase. Chris our Salesman was very knowledgeable and personable but not pushy! Customer service is fantastic; Lucille was there for me every step of the way, answering questions or connecting me with the proper department. Ann Marie took care of Installation appointments. Both were professional, friendly, respectful and returned my calls in a timely manner. The window Technicians were timely, efficient, knowledgeable and cleaned up after themselves, which I loved! I would recommend Window World to anyone who it thinking of replacing their old or outdated windows.

We love our new sliding doors. They look beautiful and are of high quality. The installers were friendly and professional. The only reason I didnt give 5 stars is because I noticed that one of the sliding panels was sitting crooked in the track after the installers left. I called Window World and they sent someone out within a few days to fix the problem.

Still waiting on windows that I ordered in September. I was given a 10 week waiting period. Just got a letter in the mail stating that they are experiencing unusually long delays in securing an installation date. Also stated that the remodeling industry has a shortage of skilled labor. Im sure they are still out there selling windows though. Just FRUSTRATED!!!

I just this week had Windows installed in a 3rd House in the last 5 years. The 3rd was just as good as the first 2. The Chris my Sales Rep was right on top of what I needed and the rest of the staff was great. The Installers knew what they were doing, were on time and were super considerate of my property and cleaning up thoroughly. I was fully explained the warranty and the operation of the Windows and received a follow-up call the day after installation to make sure I was happy. Great Job by all and Thank You! Mel S

This place is the best local store to buy windows. The team here that installs your windows actually know what they are doing. They are very careful around your stuff and they install the windows perfectly without one scratch. And the windows come with great warranties and the windows stay new forever.

Were so happy with our new windows. The Window World staff, from sales to installers, were very professional & courteous. We would never know they were here except for the transformation of our home. We would highly recommend Window World to our family, friends & anyone looking for a quality product.

Ordered windows on November 4th and have since never heard back from them. I have sent several follow up emails and heard nothing back.Update: I had a small job, just 5 windows, the installers only show up with 4 and then try to bill me for all 5. The manager assures me I wont be billed until all the work is done which was a total lie. I will never be doing business with this company again and will be reaching out to the BBB.

Very satisfied with the installation of my new windows. They cleaned up any mess they made which was minimal mess anyway. Very friendly and knowledgeable about their job. They didn’t have the one part to install the windows and had another worker run down part from wearhouse the same day to complete the project. Highly recommend.

Great customer service. Excellent installation crew in great follow-through correcting minor quality issues.

Very good experience. I’m happy with the large picture window I had installed. I would definitely recommend WW.

Everyone is so pleasant and easy to work with, very considering of how I felt on everything.

37000 to side a 1 1/2 story house no thanks

I am still waiting on a window that was ordered in June. They arrived in August to install, but the window was too big. They reordered and scheduled a date for installation. They cancelled. My husband called them for an entire week, and they still have not return his calls. He contacted the corporate office and they called twice and left messages. Guess what? Still no return call. They have our money. We have no product. No great customer service. PLEASE GO SOMEWHERE ELSE. THIS IS A NOT A GOOD COMPANY.

The guys were very professional and answered every question I had. One if the windows broke while they were taking it out, but they did a very good job of cleaning it up. I had one window which due to old wood was warped, they added a little caulking to it and explained that it was sealed I just needed to get some finishing wood to make it look better. Overall I am very pleased with the guys and my new windows! Thank you.

Our entire experience from the estimate to the installation was fantastic. Everyone was straight forward and polite. The installers arrived early and was completely professional and polite. They explained to us how to work the windows and went above and beyond to clean after themselves and leave no messes behind. :)

They were fantastic. We love our windows. Professional and did a great installations. I would recommend them to anyone.

I would recommend window world to everyone. They are a great company and stand behind their word. They look wonderful and we can tell a difference in our heat already. Much warmer. The installers did a very professional job and were very efficient, respectful and definitely knew what they were doing.

The whole experience was simple and pleasant. Wes showed up for the no pressure consultation and explained everything very well. I did not buy right away. Wes followed up about 6 months later and I was ready at that point.The measuring guy showed up exactly when scheduled and was in and out in about a half hour.The install team also showed up exactly when scheduled, and gave a courtesy call both a few days before and an hour before they arrived.I’m very happy with the professionalism of the company and the quality of the product. They get my recommendation!

We love our windows. Our house is so warm now it was so cold and drafty before. The installers were great.

Wish I could rate no stars I have my window estimated over 2 months ago. I understood that they are busy and I understood that it would take 2 weeks to make the window. But here comes December a week away and still have not heard a word or received a email. I have called and got the run around saying the wind has been made and they will have someone contact me for installation.....This was 2weeks ago and still waiting on the installation call!!!

Josh and Ryan came out and did our windows today in the freezing cold. They had it done in way less time than they initially said they would and did a wonderful job. They were completely professional and great customer service. Windows look great and they left with everything completely clean when they were done. Second time using Window World and I would highly recommend!

Came out promptly, gave great service. I dont remember the representatives name but he was very professional and very knowledgeable. Ill definitely consider using them in the future

Great experience. would recommend . Installers Ryan and Jessie are amazing. Would do business again.

Great quality product at a great value. The installers were wonderful. They explained all the features of the windows and the warranty as well. They cleaned everything up when they were finished and the place looked great. I highly recommend Window World and will definitely use them again for the rest of my windows!!!

The staff lady was nice. The displays were a little underwhelming and higher priced. She told us instation would only be about $30 a window and there was a lot more things necessary for the install. Seemed a little like buying a car. We got nice windows elsewhere at fraction.

VERY HAPPY with the installers, the sales person and the office staff. Justin and Ryan were very nice and polite showed us what to do and how easy they worked..I would recommend them again.

Great service...in each phase....and great follow up with everything....very pleased.Mike Nichols

I know quite a few people who purchase windows from Window World an expert installers and they seem to care about their customers I take their time to not make a mess and if they do they clean it up the windows are extremely well-insulated Ill save you money in log on when it comes to heating bills and air conditioning bills so are you looking for a good replacement window are new windows in your new home this is the place to go prices are good quality is even better and does staph cares about their customers

They came and gave an estimate and we signed with them. They gave us a 4-6 week time period for the installation. I had to call them to get the exact appointment set up more than a month after we signed with them. Once I called them we got an appointment about 2 weeks out. Other than that, they installed it very well. No issues. Was told the measurements werent exact. The window was smaller than the hole but they knew how to correct that. So, customer service gets the 3 stars, installers get 5 stars.

The installation team worked efficiently in replacing our 50+ year old sliding glass door and showed great craftsmanship in the trim work around the newly installed patio door.

Professtional installers. Showed 100% respect for my home and me. I would purchase Window World again.

Sales rep was straight forward with pricing. Install took 2 days but we did 17 windows and they look great. The install team did a great job on clean up. Great company to deal with.

This is our second time using Window World. We are very happy with the windows installed. The only problem was that my initial installment had to be rescheduled due to a truck breakdown. I understand that these are unforeseen circumstances, however my measurement appointment was also delayed due to truck issues. I would certainly recommend your company however the subcontractors should probably have better contingency plans in place.

Very professional. My windows look great. Cleaned up work area.

We love our new windows! It is so nice to have some fresh air as our old windows had been painted shut. The windows open and close very well and arre attractive both inside and out. The installer did a great job of cleaning up after himself. My only complaint is that he arrived late both days when I could have been sleeping in because I was on spring break. He was by himself because his helper had quit the day before. This caused a problem because he couldnt remove our huge, old, picture window by himself. He had to come back a third day when he had someone to help. Because the third day was on a Saturday when we had other plans, we werent home to do the walk-around inspection. I would still recommend WW to other people.

I cannot say enough good about the company Window World. Their technicians were polite very nice and did such a wonderful job. I am just very pleased. My heat is Turning on 50% less than it was before they got here. I’m going to save a lot because of that. My new sliding patio door is beautiful and adds A lot of light to my kitchen with the blinds inside the door I don’t need curtains anymore. I highly recommend this company for any of your window and door needs as their prices are unbeatable their workmanship is absolutely wonderful

It was a pleasure working with the Window World staff. The sales staff was very professional, arriving at the scheduled time. The installation crew was also very professional and arrived on time leaving the place as clean or cleaner than when they arrived. The windows are also of very high quality. I will not hesitate to recommend them to friends and family

The installers did a good job putting the windows in a timely manner. Show me how to operate them and cleaned up after they left. Good job

Our old windows were single pane steel frame windows. They looked kind of neat, but they were very cold. My new windows look great and the house is warmer for sure. Overall, we are satisfied with the quality and the value of the windows. We feel everyone from the salesman to the installers were polite and professional. The only reason we did not give a full 5 stars is because several of the window frames were damaged during the install. The supervisor on the job was informed and he did attempt to amend the situation, which we greatly appreciate. We can patch the wood and repaint the window frames, in which case, the windows will look brand new again. I am sure it was rather difficult to remove the old steel framed windows, so likely the damage was unavoidable? We would recommend Window World to others.

The guys were great, and I love my Windows! Thank You

Installer did not show the window after the install and asked me to sign a blank form. He blew it off when I questioned it. Had to clean up caulking that he got on the handrail to the upstairs where the job was and grease from his step stool off of the carpet. Windows work great, installer needs some work.

I’ll start with the good. The sales person was very knowledgable and explained the construction and features of the windows very well. We did not feel pressured to buy. The sales person came back a week later to complete the sale, after we compared estimates from other companies.Th installation team could not have been friendlier and more courteous. They answered all my questions and left my house cleaner than when they arrived.The windows are beautiful.********* Now The Bad ******We signed the contract in May. We were told the windows and two storm doors would be ready in late July. We were given the name of a customer service rep who was to be our contact at the company, should we have any questions.I had questions when August first came and went without a peep from Window World. I received no response to multiple voicemails and emails. Finally, we contacted our original sales person to complain.The sales person investigated the situation a found that the windows had been ready for weeks, but the doors we had ordered had been discontinued. No one had bothered to contact us.After several more gaffs and blunders on the part of their customer service team, we had our windows installed on October 2 - with the WRONG grids. And also still no doors.They claim they will make it all right before the end of the month. We shall see. 😕

The install crew arrived on time as detailed in their confirmation. They set out and worked right away. Their appearance and equipment were all very professional looking and modern. No rundown or beat up items. They answered any questions I had and if they found something not up to par in previous work they showed and explained why and how they would correct. The products sold are top notch and the installation of doors, windows and siding went excellent. They cleaned everything up and you could not even tell anything was done. This was a top notch job and I highly recommend them, I would use them again in a minute.

Entirely too expensive. 1000.00 for 1 small window. What a joke.

Our daughter had used Window World when she was replacing all the windows in her home. She was very pleased with the finished job. So, when we decided we needed a few windows replaced in our home we reached out to Window World and we ordered 6 windows and they were installed by two brothers that work for Window World as installers. They installed the windows, the screens and did a nice job of caulking around the windows. They also took the old windows and any other trash with them leaving our home nice and clean. We were pretty familiar with how the windows worked but they took the time to point out some things about the windows that we did not know. We are very happy with our window purchase from Window World.

Window World was very professional from estimates to installation of my widows. They did a good job for my father and they did a good job for me I highly recommend Window World.

Did great installing our window left no mess and were very professional

Window world is a great company to deal with they do what they say and are very good at installing and cleaning up after they are done.I would say their windows are of great quality and look great.the installers are very professional and friendlyI would recommend them to anyoneFred and Inta Huffman

Real professional very knowledgeable answered all my questions

Great service and good pricing. The installer did a fantastic job.

My installers were quick, efficient, and very professional.

Very professional installers. Worked all day for 3 days. We had 26 windows and they are all perfect. No air coming in. We even over paid by $20.00 (wrote wrong amount) and they sent our money back. Definitely would recommend. The price was comparable to 3 other companies we received estimates from so we chose salesman we liked the most.

The Windows I purchased from Window World are excellent quality. The installers were quick, efficient, and clean. I am very happy with the install and the windows.

They didnt have what I wanted, but they were very nice told me of another place that I could find what I wanted.

Low price! Great product. I would definitely recommend. Installers did a great job

Nice windows. management took care of the install and they said it turned out very well. 17 more windows to go on this house and then i have 15 windows on another.

Installation took place after a very very long wait, but the guys came on time and did their best to do a good job and completed in the estimated time. Overall good job.

Salesman was prompt and professional. The order took quit a while to fill and communication was poor regarding the fulfillment of the order. The installers were great and did a very nice job. I have used Window World in the past and will again.

Called the office and they were very helpful setting up the appointment. Chris the rep came out arrived on time and was very knowledgeable and measured all my windows. We sat down he showed me the options and educated me as to the benefits of each style. He let me make the decision and told me about two months till the install. After about 6 weeks they called and scheduled it on a sat. With a 8-10 arrival time. They crew showed up by 10 and Ryan Joe and Todd were great. They did a walkthrough explained how everything was going to go. They opted to do one room at a time due to horribly cold and windy weather. They laid runners down and got right to work. They were great to have joking with each other and really taking care of my home. They were mindful of keeping doors shut to keep the cold out and the dogs in. Joe and Todd did most of the inside work while Ryan froze all day working outside w cold metal. The metal and caulk work were great I couldnt find one spot that was missed. They cleaned up each room and showed me before moving to the next. After the first room I was even comfortable enough to leave for a few hours. Over the next few weeks I looked and looked for mistakes and found none. Great job. Everyone that I delt with was great and I will definitely recommend to any one looking for Windows. As far as the windows go they have made a huge difference in my heating And they are very easy to use and clean.

Easy process from initial appointment to installation.

Very satisfied with my windows and work performed. The work was done on the schedule promised. The site was clean. The workers were professional and Im very pleased with the results.

Fast and friendly installers. They installed the window very efficiently.

In 2010 I had 5 windows installed and 1 picture window installed. Now in 2016 I had 7 more windows installed and the installers both times were great. They knew what they were doing and was very polite.There work was very professional and well done and answered any questions that I had.They did a great job and totally cleaned up there mess and took away all the the old windows.To this day all the windows are just as good as the day they were put in and keeping the home warm and dry. I would recommend this company to anyone that interested in good windows at a decent price and have a wide variety of windows to choose from at a price that should fit anyones budget for the style and quality of a window that you would want. Yours Truly Leonard C Smith

Our salesman Chris was a good guy to talk with but his follow up and follow through leaves much to be desired. We havent even had install of our windows which was supposed to be the first week of May (we are in the second week of May now). Never a call to tell us they were behind. I sent our salesman two emails (over two-three weeks time) and also called customer service. Not a single word from Chris. Worst communication ever! Spending close to $11,000.00. If I could cancel I would!!!! I was told when I called Customer Service for an update that the windows were in and we would be contacted for install date. Still nothing. Also asked for a quote on siding because the sales guy seemed good at first.. By my guesstimate probably a $25,000+ job. Thats NOT happening for these guys thats for sure! When you have customers spending good money (any time a customer decides they are spending their money with you, its good money) you need to manage the account and customer. Seriously disappointed in the follow through of this company. Find someone else!!!!!!! I will be watching install like a hawk, and anything less then 100% will require a constant warranty from these guys!

The installers Jesse and Ryan were awesome and very helpful. However I do not believe that I was properly informed of my choices when the initial estimate/sale was done. Sales people should know all that is involved with the installation ie have prior experience installing windows. Had I known that my marble ledges should have been replaced I would have done so. But now my windows inside look unfinished. The installers did their best with what they were told and made it look better than what I was originally sold (quarter round around the window with no casing! ). Glad I had experienced installersthat knew what they were doing. I wish they had been the ones selling as well. So far I love the windows tho.

First, the windows look good, but I wasnt shown how to operate them. Second, paint was chipped off around many windows. Third, I wasnt given my receipt of the transaction.

Salesman was very professional and answered all my questions. Installer was also professional and got the job done quickly.

Window world of Akron was very enjoyable. The installers were knowledgable and neat. There was no mess left after the job was done. I would not hesitate to recommend them to anyone looking for replacment windows.

If I could give zero stars, I would. I have been calling them for 2 months. I moved into a home where the windows were already installed from window world. One of the windows had missing pins so it would not work. After a month of phone calls, Charise, from window world office said they found the order for the windows from the previous owner and that a service technician would come to my home. The technician came and said he wasnt sure it was their window and that he would have to call the office to confirm. He called, but left without repair and said they would call me after they confirm it is their window. They never called so I continued to call. Finally, I got tired of getting the run-around and went to their office thinking I may at least get a response, even if it were to tell me they were not going to fix it. But once again I was told they would look into it and give me a call that very day. This was 3 days ago. Im sure I will not hear from them. It was the office manager, Mark, who said he would call. Extremely poor customer service. If they didnt want to repair the window, they could have just said so. Instead, they lie and say they will be in touch. I will never buy from or recommend this company

They showed up on time. They did what they agreed to do. Price was reasonable. Warranty is great. Lets hope they stand behind it in 15 years.

Great place to deal with they did 12 windows for me only took 4 hrs and they was cleaning up

Love my new windows. the entire experience with Window World was positive!!

Very good the team worked on time and very cleanly very personable b all 14 windows went in within 6 hours and the trim work was done the next day very clean and neatwe have added 4 more windows and same as before excellent work and workers would recommend the sale staff and have had no problems what so ever with the three different crew that did the insultations

We had a few windows installed last September, and about two months later we noticed a small crack forming in one corner of a new window. After one of countless unanswered voicemails was actually answered ( imagine our shock and amazement) by the service department, we were told this past June the replacement window was ordered, and it would be about three weeks for it to arrive and someone would call to schedule a time to install it. October 9, 2019 and we are still waiting on that phone call.Yes we have left numerous voicemails. Again.

Very impressed with the speed and the quality of work performed replacing and wrapping my windows. The house has never looked so good. Thanks!

They did an amazing job! They were clean, professional, and had it finished in a timely manner

Installer was prompt, he did a good job and cleaned up after. The windows were a good quality of the price paid and the warranty is good also.Have used this company before and will continue to use them as long as things remain the same.

Still waiting on a call back for a problem with the schlegels in two, possibly more sashes: they wont stay in the sash channel the way the should.Its minor, but its an air leak, and Im not gonna fix it myself and void the warranty. We went with WW due to the warranty promises.One window was ordered as a transom over awning and they made a double hung instead: over the sink, it makes it hard to open.

Install was very professional and clean up was good. Would recommend Window World to anyone.

I had a very good experience with Window World theyre still country characters were very polite and respectful overalls very satisfied

Fast and I cannot believe the difference! Nothing left behind, very professional.

After spending over $16,000 on Windows and Doors, 6 out of 18 windows were damaged upon installation. When I informed the office manager of the situation, she blew me off and placed all blame on the manufacturer, without even the slightest apology. She attempted to collect an additional $2,500 that had already been paid as well. My windows came caked with adhesive material that took several types of adhesive removers and hours of my time to get off. I am appalled that after spending that amount of money, I had to spend hours removing adhesive material and cleaning brand new windows. I would HIGHLY encourage anyone making that sort of investment in home improvement to go to a company that actually values its customers and treats their concerns with genuine respect. I find Window World to be an embarrassment to customer service and window quality.