I had 2 pella patio doors installed in my house and one of them has a bad seal in it by the lock and handle. I called building 9 where I purchased them they had a pella rep by the name of Noah call me he left a voicemail mail and I tried calling pella rep back several times and left messages and he never called back so now I have a brand new patio door with a bad seal in between the glass and vinyl and the lock is rubbing into the vinyl ....their customer service is horrible guess I’ll buy Anderson next time

We recently had a consult with Dennis for a new front door and were extremely pleased with the level of customer service he provided! Dennis explained all of our options knowledgeably and thoroughly - in a no pressure manner. Highly recommend him!

Please if you are considering Pella Windows or Doors do not purchase any of their products. The videos that are in this post are of our patio sliding door which was installed last year. The patio door leaks with every rain that we get and it has happened almost 5 times within the past two months. The rain starts and the door track fills up and eventually will spill over onto the floor. Pella technicians from Cleveland have come out multiple times and their attempt at a resolution was to drill more drainage holes into the door base which has not helped at all. We were also told by the tech we don’t have any trees planted behind our house so there’s nothing to block the rain and wind. On top of all this he also told us that this was a freak accident and this won’t happen again. Pella has no desire to help its customers and this is shown by the actions and comments of their lazy technicians and customer service. Every window and door in our new home is Pella. I wish we could rip them all out and replace them with a better company brand. I have videos of the water coming in but I can’t upload those. Avoid these clowns.

We scheduled an appointment with Pella Windows online to have someone evaluate the condition of our windows.Dennis Petrosky came to our home to check them. He was polite and so knowledgeable about our Pella windows. He listened to our concerns, checked every window thoroughly, and gave us honest answers. It is apparent that he is extremely concerned with addressing his clients concerns with his honest opinion backed by his years of experience. We were so comfortable with his presence in our home, and we were very impressed with his knowledge and meticulous assessment of what needs to be done. Without a doubt, I would recommend Dennis to anyone who needs an assessment of windows. He is an asset to Pella Window Company.

Mike Peronek did a fantastic job walking us through the process of window replacement. He was knowledgeable about every step of the process since he used to work as a carpenter himself. He listened to what we wanted and helped us come up with a plan that worked with our budget, style and needs. Mike was courteous (he even removed his shoes upon entering!), on time for every appointment and thorough. I would highly recommend him!

Sales Specialist Dennis was very detailed in his estimate and consultation with us. He explained the entire process in a very thorough manner and was very knowledgeable. We were able to get a quote and sign the contract the same day. Make sure you give yourself plenty of time because the meeting will be indepth. Which is a great thing.

Mark J. was awesome. Attentive, patient, and kind. Mark answered all our questions, provided us with options, and didn’t pressure us. We’ve always had Pella windows - great, long term value and looks beautiful. Five stars!

Had a great experience with Pella on replacing my 30 year old windows and storm door. Dennis Petrosky did an awesome job explaining all the details and the financing options available. I was able to pick my install date to meet my schedule. Dennis helped us with a new patio door a couple of years ago and appreciated his thoroughness and attention to details. Thanks Dennis for your help again.

We have always used Pella windows to replace our original windows and sliding glass doors. We also had them install sliders to convert our screen porch to a three season room. Service has ALWAYS been excellent. Our consultation with Mark Johnson was professional, quick and painless! Installation and follow-up has been completed on time and professionally. We will always recommend Pella to our family and friends.

Recently, I purchased 11 Pella windows for my home with installation scheduled in March 2022. Sales representative Zach Bauer worked with me to describe various replacement windows by Pella and associated costs. Zach was exceptionally professional, knowledgeable and patient while answering all my questions. Most of all, his respect for me as a consumer was apparent through his mannerisms.Thank you, Zach.

We met with Dennis for an estimate on our windows, he was informative and worked with us to find the right windows for our house. There was no pressure to make a decision and he answered all of our questions. We are looking forward to our new windows.

Mark Johnson was the representative that showed up to our location. His professionalism, knowledge and honesty was second to none. He provided us with options and resources for our requirements. I would highly recommend and will use for future door/window work.

Mark Johnson came out and gave us a quote on some windows and a sliding door. Mark was nothing but professional. He gave us facts about Pella and never put any other window company down. We never felt any pressure to go with Pella, but decided we are going to because of the price, quality and Mark’s genuine personality. We highly recommend Pella and especially Mark! Thanks for a great experience!

Quality has really gone down. They used to have some of the highest quality wood windows. No more.

Gina Smith, my Pella sales rep, in my opinion represented your business extremely professionally. While relatively new to the industry, you can tell that she is learning very quickly. She was prompt, thorough, committed and also available to answer my many questions. I certainly feel like i no doubt made the right decision in selecting Pella windows and thank you for providing Gina as my local contact. I would highly recommend her and planning on using her skills as I continue to upgrade my home.

I called Zach because I was interested in learning of options to replace our upstairs bathroom window. The window was not broken but had a fog between the panes. Zach was so professional and helpful in assisting us to find the best option. We decided to fix the window ourselves but will not hesitate to call Zach at Pella with anything we need in the future. Thank you Zach!

We contracted with Pella to replace a very large, six panel Bow window. It was during the early stages of the coronavirus when protocols were being established. They were able to come out to our house to measure for the replacement window so that fabrication could begin. We dealt with Mr. Denis Petrosky, and he was prompt and kept us informed of the status and the installation date.We signed our contract on April 17, and installation was scheduled for June 11, 2020. They had anticipated one day for removal and installation, and it was installed in a day, but they needed a few extra hours on a second day, because they wanted to take their time to make sure the trim was done right.Now, six months after installation, we are pleased with the finished project and would not hesitate to use them again.

Andy was an amazing representative of the brand. Very knowledgeable, patient, and answered all of our questions. I would have zero reservations about recommending them for their services.

Mark Johnson is helping us replace all the windows in our home. Great to work with. Very responsive! 5 Stars!

⚠️ Caution! Before you order from this Pella. They will promise you order delivery dates they can’t meet. Ordered 7/26 they said 10 weeks. Door was supposed to be delivered 10/6, still no door and they are not responsive to inquiries. Has totally stalled our major renovation project and cost us significantly. Worst part is not even an apology or offer to discount our order. We are racking up housing costs as we can’t live in our house without doors or windows. Note: this review is specific to Pella Cleveland and their office in Fairlawn.

My aunt just got her new patio door installed and it looks phenomenal. They said working with Michael Beauregard was a great experience, I’m gonna give him a call soon cause I need a new door!

My wife and I met with Dennis Petrosky this past weekend about replacement windows. He was polite, considerate, knowledgeable and answered every question we asked without skipping a beat. Dennis definitely took his time with us in preparing an estimate. If you are looking for a no pressure consultation then Dennis is your guy! What a great experience!

We had Andy Baker come out to give us a quote to replace a rotting window for us. He was very helpful in explaining their different lines of windows, their functions, and the cost differences between the varying styles. We also talked through all the work that would be done and he showed me how and where exactly the costs added up. I felt like he was more than just a salesperson and really stood behind the Pella name. Overall, extremely happy with how the first part of this process went. :)

We worked with Mike Peronek to order replacement windows and patio door. We were new to the process of window and door replacement, but felt very comfortable with Mike. He was extremely knowledgeable and very helpful. He knows the process inside and out and used his experience to help us understand our options and move forward with improvements on our home. Thanks, Mike!

Andy Baker is an excellent salesman. He gave me the information I need to replace my patio door earlier this year, with zero pressure to buy, which I like. By the time I was ready to purchase my door he was there, ON TIME, with a smile to write it up. He never called me to pressure or rush me to sign, he waited until I was ready. That lets me know the product speaks for itself.I would definitely recommend Andy Baker and Pella to anyone looking to upgrade or replace their windows or doors.

Andy Baker was very thorough in his explanation of products and services. He demonstrated a sample of how Pella has updated from our 32 year old windows to what is available at this time. We were very impressed.

My husband and I had been looking into new windows and a patio door for a while. Mark Johnson came to our house and was an excellent source of knowledge. He spent time answering all our questions and providing sound advice. He also provided a no pressure sales environment. He told us to take our time and think about this big purchase and that he would work on our schedule. Mark made an incredibly stressful situation much more enjoyable. I would recommend Pella and Mark to anyone. We are excited about our new windows and patio door.

Trustworthy. Professional. Knowledgeable. When we needed to replace our homes aging windows and patio door, we chose Pella because its sales rep, Dennis P., made the process so easy. No high pressure sales tactics, no used-car dealership back and forth; just good, honest recommendations that matched what we were looking for. Oh, and the windows are pretty great too!

Dennis P was my window specialist that came out to my house. He called to confirm my appointment an hour before and showed up promptly at the time it was scheduled. He was very knowledgeable about my situation and talked through the process of what type of windows would best work for my situation. He made sure I understood what the process would be and how the finished product should turn out. I was very impressed . He was well trained . I look forward to the installation date.

I worked with Mike Peronek who was extremely helpful and knowledgeable as well as professional! He presented me with a couple of options and fully explained all of the details. I would highly recommend!

Dennis met with us and gave us a quote on windows we need to replace. He was very helpful and gave us several options to chose from. Very happy with the experience

Greg Brown with Pella replaced my sliding glass door and did a great job. Door fit perfectly, they color matched the interior trim to the existing. Professional installers made the new door look like it was always there, and it operates so much smoother than the door I replaced.

Extremely poor customer service and follow through besides the initial signing of the contract. I understand lead times but no-one is available to answer anything even the subcontracted install company. Afterwards good luck getting anyone to answer to the product quality or install issues. Total disappointment. 1/10 would not recommend.

I have know Dan Murphy from Pella a long time. Our relationship is both professional and social.Dan has always been honest, professional and knowledgeable no matter what the setting.He is an asset to Pella and the customers he serves.So if your looking for a honest, caring, professional person to do business with. Dan is the one. He is a true leader!

The Pella staff, in particular Mark Johnson and Ed Hirsh were very knowledgeable and answered all of my questions and conserns . The experience level was so high that for every one of my questions the answers were right there in their heads . They didn’t even need to look things up ! I highly recommend this company .

Dennis was very fast and professional with the quote and incredibly helpful

I had salesman Mike Peronek out to give an estimate a few years back. We weren’t quite ready to bite the bullet at that time. Mike came back out this year. He’s always been extremely informative and gives many options, explaining what might be better and why. I did my homework and shopped other top competitors, and honestly the knowledge and responsiveness of Mike made the difference. Install date is a few months out. Stay tuned…

Andy came out and gave us an estimate. Andy was very easy to talk with, was willing to answer questions, and was very polite. We are still deciding about who to go with for our door, but he did an awesome job giving us a good understand to Pella doors.

Dan Murphy did a top notch job getting my wife and I the windows we wanted! He was very professional and did a great job of showing us all the options he had in our price range. He measured every window so when I installed them they fit perfect! I highly recommend him.Nathan Lerette

I am a local custom home builder that uses Pella windows in my homes.I had a minor issue that Greg Brown stepped up and resolved for me the evening before turning over the keys to a very happy homeowner.Can’t say enough about Greg, and his willingness to always go above and beyond for me and our homeowners. He’s a great partner, and a strong asset to the Akron Pella team.This group is top notch in the window and door business. I would highly recommend Greg and the Akron Pella team for your next window or door purchase.

After sitting through 4+ window manufacturers sales pitches, we chose Pella simply for the product quality and stellar sales service. We endured quite a nightmare sales presentation from one of the competitor companies. We immediately blacklisted them due to their extremely aggressive sales tactic. It was a nearly 4-hour presentation visit, and we couldnt get the salesperson to leave after politely explaining numerous times that we werent going to sign any contracts on the spot, regardless if the price would go up if we didnt sign right then and there. Pella on the other hand was fantastic to work with. Albeit expensive, Pella has many options to fit most budgets.After seeing all competitors options, we knew we needed to stick with wood windows to retain the aesthetic in our home. Vinyl window manufacturers claim their products will outlast wood windows, which is likely true, but Pellas quality and warranty made it a no-brainer. The local Pella retail showroom was impressive, too. Way better than just seeing one or two small-scale example windows that fit in a car trunk.The sales manager in Akron, Ohio, Dan Murphy, is phenomenal. His years of experience with Pella made it a breeze (pun intended) to configure our window and sliding door replacements. He was able to answer our obscure questions with precision and offer even more applicable suggestions and tips.We couldnt have asked for a better experience.

We were extremely impressed with Mark Johnson, their sales specialist, when he came out to present the window options to us and measure our windows. He was very friendly, professional, and helpful. We are glad to be working with him!

Kent came out and gave us an estimate. Kent was very easy to talk with, was willing to answer questions, and was very polite and fun to talk with. We are still deciding about who to go with for our windows, but Kent did an awesome job giving us a good introduction to Pella. Thanks Kent!

Haven’t had the door delivered or installed yet, but Scott Janie has been great with helping me choose a door and start the process.

Andy was professional, friendly and so informative. It was a pleasure meeting him. He was an excellent representative for Pella.

Kevin Jarvis and Dan Murphy were absolutely fantastic! We had a consultation for window installation done today and were very satisfied. Both Kevin and Dan were very through with their explanation of all aspects beginning with product, trusted installation and expertise, expectations, warranty, and cost. All of our questions were answered very professionally. We feel confident in our decision to go with a quality product and skilled installers with Pella Window Company. Kevin and Dan really made us feel comfortable with our decision to move forward with our project. We are so excited and looking forward to working with them!!!

Kent Warth was awesome. His prior background in construction was extremely helpful in communicating the window installation process. In turn, making it an easy decision on what type of windows to purchase. His technical knowledge sold it!

Our salesman Kent was fantastic! Had a great meeting, answered all of our questions, gave us great advice. Will definitely use them in the future!

I have had my Pella windows and door for a few years now and I am very satisfied with their performance. I have lower outside noise and my utility bills are lower. I would strongly recommend you see Dennis Petrosky if you are interested in upgrading to new Pella windows. His installers are second to none.

I absolutely love Pella windows. In my opinion they are the best windows on the market. Justin Lind is a fantastic representative with in-depth knowledge and extremely honest which goes a long way these days! Thank you Justin For your all your help in assisting me when I had several questions about Pella windows. I will be referring anyone I know to you who needs new windows!

Mike Peronek did an excellent job of explaining the quality of Pella windows and the process involved in installing our windows. We have been customers since 2018. Were very pleased with Mike.

Mark Johnson was always professional, knowledgeable, and on time. Will definitely call Mark if we need additional services in the future.

Our Pella representative, Dennis Petrosky was outstanding! He was very informative and patient with all of our questions. When we made our final decision to purchase Pella windows he went over ever detail completely. I highly recommend Dennis to anyone. I can’t wait for the installation and hope everything goes as well as the purchase.

We live in a condo (approximately 30 years old) with windows surrounding the kitchen, family room, dining room and living room. It overlooks a nice brick patio onto a lake and also a deck overlooking a great collection on conifers.We have talked about new windows to conserve energy, protect from uv and in general update this aspect of our home. We worked with several companies and worked specifically with Dennis Petrosky from Pella Windows and decided to go with Pella. Dennis was very thorough in his explanations, was efficient and did not waste our time. He has been very responsive to all follow up questions and we are looking forward to our complete installation which will be completed in October.I would be pleased to recommend Dennis and his company to others.

Dealt with Dan Murphy. He was extremely professional in person and on the phone. He made my experience from Pella windows extremely pleasant. Would highly recommend!

Dan Murphy was very helpful and his expertise within the industry showed. We had a couple simple repairs to our casement windows, the conversation turned into a big learning experience. Thanks again Dan. Recommend Pella and Dan Murphy.

My wife and I worked with Dennis Petrosky for our front door design / installation. He is very knowledgeable and well versed in the business. We were offered a hassle-free quote and after some research and shopping around, Pella became the obvious choice. It was a pleasure working with Dennis throughout the process and we’re looking forward to the installation of our new front door.

Mark Johnson was extremely professional and showed us examples of all the windows styles and colors. He explained everything clearly. He knew his competitors and clearly compared the plus and minuses of each brand. We bought two windows and the installers showed up on time and did a perfect job. Then we ordered seven more windows and everything went perfectly. Over winter the Pella windows did not leak or sweat like our previous high-end windows and we noticed a reduction in outside noise. Now Mark Johnson quoted us more windows and we are ordering four more. Highly recommended!

We needed to replace a window. We were really happy with our Pella representative Dennis Petrosky. He answered all our questions, was really thorough and extremely professional. He even took the time to answer other questions for existing products we had. Never pressured us towards any specific product. Listened to exactly what we wanted. Thank you so much and cant wait for our window.

My specialist Andy Baker was absolutely the nicest most helpful and knowledgeable man . He explained everything to me in detail, did not pressure me at all. I was very at ease with him and am so glad to be doing business with him. Thank you Andy!!!!

Mark Johnson was awesome to work with I very excited to have the work done.

Gina Smith was absolutely awesome to work with and helped find us an excellent installer for our Pella window project. They got us a great price and provided the most complete solution of all the quotes we looked at. We really feel we are in great hands and are looking forward to the new windows and doors! Call Gina, she is very knowledgeable and more importantly listens to what you are looking for.

Needed all new windows, sliders for my house. Andy Baker is the man!! Very knowledgeable, professional, humble and courteous!!

I have all Pella doors and windows and they are exceptional quality. I am getting a couple of replacement windows and Kevin Jarvis has been extremely helpful and very professional through the whole process. I would highly recommend Pella to anyone looking for new or replacement windows.

We were very pleased with our first set of windows that we had them replace so we contacted them again for the next set. Both times we have dealt with Mark Johnson who has been great! Very personable. Our first set of windows we had put in a few years ago, so I was impressed that when Mark showed up again he remembered us. It made it feel like we were more than just a sale to him.

Thinking of replacing our front door. Zach Bauer was on time as scheduled. He explained the process to us and suggested ways to save money. His knowledge and experience was very helpful. Would do business with him and Pella again.

Incredible presentation and friendly. Very informative and low pressure. Mark Johnson was great. We ended up signing for install!

We have done multiple windows projects with Mark Johnson. He is very professional and the quality of the windows are the best.

Called to say they were on their way. On time. Professional, beautiful installation of big doors and windows across the back of the house. Cleaned up and swept the carpet. No evidence they were here except for the gorgeous windows and doors. Install was done by crew 414, Rick, Brandon and Zach. Mark was the sales rep and he was knowledgeable during the process of decision making, and had a couple of cost effective ideas. Overall would highly recommend.

Scott Janke is a kind and knowledgeable representative of Pella. His professionalism was appreciated.

The representatives were always on time and super friendly. Never a bad interaction and the project was finished on schedule! Recommended them to a fellow house repair contractor and he was also pleased. If you’re looking for a good representative to work with I recommend using Justin Lind, he was extremely cordial and helpful. Very professional as well.

Mark Johnson was very knowledgeable, helpful and patient during our window replacement decision process. He made some very good suggestions and showed us many options, and never pressured us. We had him out on 2 separate occasions when we finally made our decision. Weve used Pella in the past for a door replacement and were happy with the product and service. Thanks again Mark!!

Mark Johnson came out to evaluate our windows and was honest and upfront with the evaluation. We truly appreciate his honesty that we just needed the service to come out and evaluate the weather stripping. Hard to come by these these days! Honesty.... what a concept! Thanks Mark

Kent provided us with a free personalized quote for our window replacement project. He was very knowledgeable and really took the time to explain the benefit of each type of window. He broke down our quote to give us many options to fit our budgets needs. We did not feel any sales pressure from Kent, which actually made us more likely to use Pella for their quality and upfront, honest approach. We highly recommend taking the time to have a consultation with Pella, you will not be disappointed!

Mark Johnson is very honest, knowledgeable, friendly, and helped us through getting replacement windows. He made the process so easy. Thank you!

We called pella for a estimate on replacement windows. They scheduled a free estimate, gave us a time and date. The rep, Zach Bauer, was here on time, was very professional, very knowledgable, and did not give us one hint of pressure. We are very impressed with the quality of their product offerings. We scheduled our replacement and are looking forward to the new windows.

We have ordered doors from this company before and were very satisfied. We are in the process of getting a new sliding patio door from them now. Their salesman, Dan Murphy, is extremely professional and knowledgeable. He is trustworthy and he is the main reason we chose to do business with this company again!

Dan Murphy was professional and courteous. His response time was unbelievably fast. Our business with him has been nothing but excellent!

We worked with Dennis Petrosky. We currently have Pella Windows and Dennis was extremely knowledgeable about the windows we had and made appropriate recommendations on what match our current windows since we are only looking to replace a few windows at this time. Dennis was prompt for our appointment, was not pushy or full of BS like some other sales reps weve spoken to.I would highly recommend giving Dennis a all if youre in the market for windows.

Overall, weve had a good experience with Pella Windows & Doors Akron and will use them again in the future. Mark Johnson was our Sales rep. He was really knowledgeable, honest, and patient with us as we tried to decide on windows. We love that when consulting with us Mark was candid about what needed replaced and what could wait. He was never pushy like some other salesmen weve experienced. Oh, and when it came to color matching and design suggestions he was spot on. Were glad to have a Pella Rep we can trust.Due to the pandemic, our installation date did get pushed back a couple weeks at the last minute. Pella was courteous in explaining what had happened and made sure the new dates would work for us.When install day arrived, our certified Pella installers were professional, kind, courteous, and extremely knowledgeable. Logan and Matthew had to work through probably some of the worst weather all summer - crazy heat and humidity - along with needing to stop for multiple passing thunderstorms. They took it all in stride and did not neglect any details or rush through anything. They carefully covered up our furniture and treated our house with respect throughout install and clean-up. We would highly recommend Logan Vair and his team to anyone doing a Pella install and hope that we will get to work with him again in the future.Unfortunately, one of our windows is still not finished on the inside due to an error in manufacturing. We are grateful to Logan, our installer, for being so thorough and catching the errors and wanting to make sure it is perfect for us. The window was able to be installed, but Pellas repair team will be coming out to replace the jamb extensions and then finish the moulding on the inside when they get the new parts. While we are frustrated that his happened, it does seem to be a fluke incident and everyone, especially Andrea Vair, Pellas Inside Sales Representative, has been working hard to make sure our replacement pieces are made and installed sooner rather than later. I suppose some people would dock a point off of their Pella rating for something like this. Mistakes happen to even the best of us though and everyone has handled it professionally and as best they can with the extra burden the pandemic has put on the manufacturing side of things.Overall, we would definitely recommend Pella to anyone looking to install new windows and plan to use them again ourselves.

Dennis was awesome, very informative and was on time! Thank you!

Dennis Petrosky, Pella Sales Representative, and Dan Murphy, Manager of Pella Replacement sales, arrived on time on July 29th to review my 20+ year old wood windows and provide a proposal, at my request, to replace all 9 windows using Pella’s fiberglass windows. There was absolutely no pressure to purchase but I have had great experience with Pella windows & doors going back to 1978. I did make the decision to purchase the Pella replacements. The installation date is in November which is great for me. I would highly recommend Dennis to consult as well as Dan if you are looking for a quality company with a quality product🤓!

Honestly I haven’t purchased anything as of yet from Pella but their salesman Justin Lind makes a great impression for the company. He’s a straight up honest guy and I believe him to be a man of integrity. When I get ready to buy I will definitely give him a call.

Do NOT try to order custom windows for your own installation from Pella. They will keep a sliding scale of delivery dates putting contractors and larger orders in front of your order while you wait months and your order moves out further. They have zero integrity pertaining promised delivery dates. As for this business I do not know. Im sure they are fine but the manufacturer is a different story. If I could have left a negative I would have since this really puts me behind a few months and I have to now order from another manufacturer. Blow it out your rear Pella.

As the owner of Cobblestone Construction, I have been recommending and specifying Pella windows and doors on my projects for over 20 years. In my experience both the quality and service are excellent. My sales rep Justin Lind is very responsive and does a great job of educating my customers as to the various options, and works hard to find them a product that meets their needs and budget. I highly recommend Pella for both windows and doors.

Jeffrey came to our home to show us window and door options. He was easy to talk to and explained everything we needed. Highly recommend.

Mark Johnson has been a reliable, trustworthy, & 15 minutes early every time I needed him.

I recently had the pleasure of working with Kevin Jarvis. Kevin came to my home because I was interested in a new sliding glass door for my kitchen.Kevin did not rush my appointment and was able to answer all of my questions in great detail.I was so impressed with Kevin and his knowledge on Pella, I am now considering pricing new windows as well!

Dennis Petrosky is extremely knowledgeable and helpful. His experience is evident in the advice and guidance he has to offer. He is also very courteous and careful. We have had Pella products in our homes for over 40 years. It is an extremely high quality product.

We already have one Pella sliding glass door (over 10 years old) so when it came to replacing our french doors with a slider we knew Pella could provide a quality product. Mark was extremely knowledgeable and personable. We truly enjoyed our conversations with him - even unrelated to our door replacement! He was very professional and was in no way pushy or trying to sell us on things we did not want or need. He was able to answer all of our questions and didnt hesitate to share his own personal opinions and experiences which we truly appreciated. Once we decided on the door we wanted he was out the following business day taking measurements and booking our install. The whole process so far has been completely painless and actually enjoyable! We would highly recommend Mark Johnson and Pella to anyone in need of quality doors or windows!

Zach Bauer did a great job with my consultation, just not ready to move forward. Will definitely use him and Pella in the future!

We had an appointment with Kent Warth and he was very professional and nice. He went true the whole process with us and explained everything. Would recommend to everyone.

Mark Johnson was a great sales rep. Very honest and professional! Would highly recommend.

Kent WarthAnswered all questions. Friendly and helpful. We are looking forward to getting our new door and windows.

Not yet but Justin Lind is the person we will be calling. He is very honest, professional, mannerly, personable and highly educated. He genuinely listens to you and goes out of his way to make sure you are happy! I highly recommend you ask for Justin when you’re ready to get great service!!

I recently had Justin Lind come out to our house for a quote for windows. He was very kind, professional and on time! He seemed genuinely concerned to make sure we knew exactly what we were buying and answered all questions we had. We are currently waiting for the installation, but hope for many future purchases to be made with Justin Lind and his Pella products!

Was interested in installing a bay window, and we had recently installed pella garage windows ourselves. Continuing with pella, Dennis petrosky visited our home to answer all of our questions. Dennis is very professional, thorough, kind and knowledgeable about the process. We are excited and relieved to have a new, spacious window and a friendly, trustworthy contact for future installations of pella windows, and a good contact through Dennis. Thanks again!

We met with Julie on Monday, 3/8/21, at the Pella showroom in Akron, Ohio to discuss the replacement of a sliding glass door. Julie was informative and knowledgeable in regard to the products offered and set us up with a home consultation. By Thursday, Mark Johnson was at our house, to discuss the details of a new door. His knowledge and knowhow were just what we needed to help us make our final decision in regard to the best door that satisfied our personal preferences. The experience thus far with the Pella folks out of Akron has been great. Door installation is scheduled for late April. Can’t wait.Update: We had our door installed on 4/30/2021 by Dan W. and Mike.Their knowledge, work ethic, and skills far exceeded our expectations! Pella is lucky to have these two young men representing their company. The door functions perfectly and looks fantastic!

Pella is such great quality and I can’t say enough good things about Drew Constantine - he was so helpful! He was great to work with - responsive and professional! Would definitely recommend! If you are in need of new windows - call Drew - he will take care of you.

Justin Lind was a very helpful and professional representative. He helped me find what I needed quickly and at the best price. Great company with great employees.