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Family Mattress
2383 S Main St #104, Akron, OH 44319, United States
Comments
Me
Review №1

I scheduled an appointment and needed to get in next day because my husband was getting out of the hospital and needed to get the bed before he came home ! They went above and beyond to help accommodate me ! They made an error in location scheduling but fixed the problem above and beyond what I would’ve expected! I would definitely refer anyone! Great job !

Ra
Review №2

We will recommend them to everyone we know! Phenomenal customer service, amazing prices and great mattresses! Thank you so much Dan, we will be back again!

Jo
Review №3

I highly recommend this business to any and everyone. The customer service here was exceptional! They stayed after hours to make sure I got the mattress I needed that day and wouldn’t have to wait! They are family friendly and made it easy for me to get a great quality bed without spending a whole bunch of money. Customer for life!

Ma
Review №4

I am so glad I took the advice of the girl that was working when she said that if I really liked the pillow top mattress that I should put a deposit on it. Thank goodness I did because when I returned to pay for it and pick it up I saw someone else also wanted my mattress. It was the last one left. Thank you for the advice and thank you for giving such great customer service.I will be spreading the good news.

As
Review №5

Um this place kinda scetched my parents an I out. like the guy couldnt make up his mind on what the price was for a twin mattress I wanted and he was extremely rude. would not recommend at all

Br
Review №6

Awesome customer service, great selection and great prices. No pressure sales for quality mattress and you pick what you want. They even offer financing if you are in a bind! I know I will be coming back for my next mattress need and recommending to friends and family.

Ch
Review №7

This place is awesome!!!!! And the people are GREAT!!!! I WOULD RECOMMEND THIS PLACE TO EVERYONE! YOU WONT BE DISAPPOINTED!

Ca
Review №8

Yes there were 2 customers when we came in the 1 left almost imediately and then you were helping get the other approved. The other couple came in 20 minutes after us. After we heard how you said youd hurry up that right there was just wrong. When we got to ask you about 2 mattresses when we were there to get 5 is just wrong. We did not ask more questions because of how short you seemed to be and how uninterested in our sale you were. If you would have cared a little more about the customers who had been there for atleast 20 minutes waiting instead of rushing to get to the couple that came in way after us it would of been different. But the way you treated us was just beyond me and to think i thought this would of been a great place but even after i expressed all of this in messenger it was ignored not even so much as an apology for the way we were treated. That is why i came here.Was in the store on brittan road about a month ago waited 20 minutes to be helped which was fine and the guy working had his kids there which was also fine but while waiting another couple came in and when he was done waiting on the person that was there before me and he told the customer that came in after us hed try and hurry up. So needless to say we got to ask about a whole 2 mattresses and we were there to buy five. He was so uninterested in our sale. Just crazy and unprofessional the way we were treated. Not a good way at all to run a business very poor customer service skills. Weather the guy owned it or not, that is NOT how you ever do business. I would not ever recommend to anyone ever. WORST experience ever. Totally unexpected.

An
Review №9

Jamie at Family mattress was able to get me the bed I wanted and the price i needed.

Sa
Review №10

Very pleased and went out of their way to have delivery same day!!! Fantastic prices!

Kr
Review №11

I got a brand new Simmons beauty rest queen, for 299! I love it!

Da
Review №12

Amazing service and the workers were very kind. Very clean store and lowest prices.

Ju
Review №13

Amazing prices and great service!

Pa
Review №14

Great product..great customer service..

Ch
Review №15

Very helpful and was in and out 😁

Ma
Review №16

Didnt have a full size set

Ni
Review №17

Customer service was garbage.

Pa
Review №18

Pleased!

TR
Review №19

Awesome

Information
19 Comments
Rating
  • Address:2383 S Main St #104, Akron, OH 44319, United States
  • Site:http://familyohio.com/
  • Phone:+1 330-822-4233
Categories
  • Bedding store
  • Bed shop
  • Mattress store
  • Bedroom furniture store
  • Waterbed store
  • Wholesaler
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8–8:30AM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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