Ryan was very knowledgeable and helped us choose the best bed and adjustable frame for our needs. I tried several stores and came back to mattress firm. Getting delivery in two days which is reasonable. Thanks!

Damion and Jackie were wonderful! They were both very professional, informative, and very nice! We told them what we were looking for and they focused on beds in the category we were interested in. They did not try to sway us into something more expensive. They told us when our bed was going to be delivered and it came on that very day. The gentlemen that delivered our bed were very professional as well! They even set the bed up for us. We were told it was just going to be dropped off, but they were more than happy to set it up for us! Our experience overall was very pleasant! My husband and I highly recommend this store! My husband and I extend our sincere gratitude to all of the employees involved! Keep up the good work you are all doing! Thank you! We are so very happy with our new bed!

Jackie got us exactly what we wanted at a fair price. She also was able to schedule it for delivery quickly. Thank you Jackie and thanks Mattress Firm!

Needed mattress. Lots of people told me to check out Mattress Firm. So I did.Told Joe I had a certain amount, needed one to support my back due to surgeries. He gave me a couple of options to work for me. I chose one!Will be delivered and old mattress taken away.Thank you Joe for your knowledge and for caring. A true professional at what you do. ☮️

Ryan was extremely helpful- he is a 5 star employee. The items I wanted were not in stock, but he was able to make substitutions at a discount. Location was nice and clean. If the items I wanted were stock, I would have rated it 5 stars. Definitely a pleasant, no pressure shopping experience.

Ryan was very welcoming and helpful. He gave us a great deal and was very efficient. Would recommend coming here if you are in need of a mattress.

Ryan was the sales associate and within seconds he used our description to take us right to the mattress we wanted. He made the whole buying experience so quick and easy. We got the mattress we wanted at a great price and delivery setup all within 15 minutes or less. Awesome experience at the Akron location!

I bought a bed from there a couple months ago. I wanted to wait to write a review till I had time to test the mattress out and get adjusted to it. The mattress Ryan recommended is awesome! I have been sleeping better and I no longer wake up with a super stiff back! He knows his mattresses! He did everything he could to make sure I left with a great mattress. He is a wonderful salesman! He takes care of his customers. Anyone who says otherwise, has no idea what they are talking about! I highly recommend this store for a great deal and an amazing mattress! There needs to be more sales people like Ryan around.

Great experience. The guy was informative and helpful.

Today, with extremely short notice, I needed two twin mattresses. Simply went to Mattress Firm and for a great price and professional, courteous service, I was able to get what I wanted. Very happy and will definitely go back for any further mattress purchases.

Rob was very helpful to us. We told him what we were looking for and he showed us a few different beds. He left us to decide on which bed we wanted. There was no pressure to buy and no haggling on the price. With service like that and the great prices Rob got our business. Thanks for all your help Rob.

The gentleman were able to get me a mtress and a matress cover all within budget as well as it delivered to my house tomorrow. They went above an beyond.

It was amazing! Kind, answered all my questions……will shop there again.

Ryan helped us out so much! If we ever buy a mattress again it will DEFINITELY be from him!!!! Great customer service and gave us an amazing deal! Go here and ask for Ryan!

Verry good and fast service

Was a quick and easy purchase process. Able to pick up my mattress the next day!

Ryan Catrow is the man. Best first experience ever! Excellent customer service!

As soon as I arrived to the Mattress Firm, I felt such supportive customer service! Me and my Grandmother had been looking for a mattress pretty much ALL DAY and had no success in finding one :( But once we arrived to the Mattress Firm on South Arlington Road, our search was put to an smooth completion!! Ryan, the store manager...listened to my concerns of finding a mattress that was soft, comfortable, affordable and durable and came through with just the right solution! He was diligent in finding a mattress that was suitable to my individual needs. He was courteous through the whole transaction. He reassured me that he could definitely help me find a mattress then and there! So after searching through the warehouse availability at nearby locations.. he found a great fit for me!!! And not only that, but he even gave me a wonderful deal on the sales price! He marked it down for me and gave me a discount that I just could not turn down! So I got a very quality, comfy mattress for an affordable price! Just as I needed, and right in time. It was a true Blessing of an experience :) Also I am thankful that I can get the mattress delivered to my door for free! I even got to try out the mattress and feel out the texture and softness!! So overall, Ryan is the best store manager I have ever been in contact with. He gave us a pleasant and enjoyable experience. He was efficient and timely as well &’ got us all taken care of!` Now, I am extremely excited to get a good nights rest — thanks to him. I also really appreciate the store Mattress Firm for providing me with a quality mattress along with a quality price! I will definitely remember this blessed experience for the rest of my life. I am going to certainly come back to Mattress Firm and even recommend to my friends+family (in the future/down the line) So in the end we say: Thank you very much Ryan! + Mattress Firm! For all the help and hospitality on this lovely evening! #MuchAppreciationAndGratitude ~ Naudia H.*

I had been dreading the idea of mattress shopping but my husband did the research and chose Mattress Firm on Arlington Road. Ryan was super knowledgeable and kind. He took the time to find out what our needs were and matched us with comfortable mattresses designed to meet those needs. The prices were reasonable, especially for the quality of the product. (These mattresses are heavenly, folks!) Ryan made this a stress free experience for our family and we would shop here again.

After being to many other mattress stores, this was by far the best experience weve ever had. Ryan was very helpful and answered all of our questions and did not pressure us into buying anything. He gave us a fantastic deal on a bed that we couldnt pass up. I highly recommend coming here if you are looking into getting a new bed.

Ryan listened to our needs and understood them and succeeded in making the mattress shopping experience enjoyable.

Great selection and customer service. Jackie was awesome! This was at the S. Arlington location in Akron and she made us feel comfortable and was great throughout the whole process.

Had a wonderful experience with getting everything I was looking for . amazing prices i’m so appreciated for the services that were provided for me and my family you rock🙌🌟

It was easy, no pressure and the sales team was exceptional.

Ryan was very helpful knowledgeable and listened to my request

Said open even signs outside. Hope not emergency but VERY RUDE

My Customer service representative Ryan CWent above and beyond to assist me in my order process and I was well pleased

Pleasant and helpful with our needs and wants.Also a great deal.

I wanted to thank Ryan for a great customer experience.. I went into the store several times before I made the decision to purchase... each time he took the time to answer all of my questions and didn’t make me feel pressure to buy...looking forward to a great nights sleep!

Everything went really smooth. Rob was fantastic to work with. I would not hesitate to refer anyone to this location.

I went to the store and was approached and serviced upon arrival . As I had my mind set on one certain mattress the salesman walked around with me while Im jumping on each bed as he was very helpfully asked me questions he narrowed my searches down to three he completed a whole sleep study and helped the process of eliminating much faster to excatly what I wanted I made my order and completed my purchase it was great and alot easier than I intended!!! Thanks Ryan on Arlington-Green YOUR AWESOME🙂

Your salesman was fantastic and was very professional. And got a great deal!

Ryan was very helpful, and didn’t pressure me to spend more than my budgeted price. Due to a bad experience at another location Ryan was even able to knock off a few bucks due to my troubles. People like Ryan are hard to come by and he was much appreciated. I will refer others to visit him.

Excellent customer service and friendly staff. Made buying a new mattress easy!

I had went to the mattress firm located on Arlington Rd. Akron,Oh. yesterday. The gentleman working, Mr. Ryan Catrow, was very helpful in helping find what I was looking for. It was excellent customer service and I would definitely recommend and do business here again! Thank you.☺

Had a great experience with my time here thanks to Ryan. He was extremely professional, and helped answer all questions I had. Would definitely work with him again.

One thing I do not like is for someone(Paula) to speak to me like my head screws on and off. I did not get anything misconstrued or misunderstood! Everything stared off pleasant and well I guess ifi worked off commission Id be pleasant as well. But I made a large purchase 09/2020 I did get the date pushed back a few times as I was waiting on a closing. My sales rep Sabrina was so-so again I have worked for commission so I guess I would work to make sure I made my ends meet. Back to the matter the delivery was set for 11/23/2020 and the day right before Sabrina called and informed me that the king sided bed was there at the warehouse and somehow vanished. And she would have to get everything delivered the day after thanksgiving! Unfortunately the king mattress would not come until 12/3/2020 and she apologized for the inconvenience and wold see what she could do for the mishap and would also make sure there was no charge for the second delivery as it was not my fault the mattress vanished. So the third party team comes out to deliver my ankle is sprained and I have to help them move the items in. So I immediately call and get Ryan who assures me that the 149.99 will be refunded for the inconvenience as well as getting the run around from Sabrina since she never called back about the disappearance of the mattress and the promise of checking to see what she could do for having to come out twice. Why would j pay for a second delivery for a mistake someone else made so saying that it was FREE does nothing for me. So after a few days of not hearing from anyone I call back get Ryan says hey j just spoke to Sabrina and we are refunding the $149.99 now you should see it in 8-10 business days. Sonic ask for a receipt to have for my records. It came so blurry you couldnt really make out the typing. So i get a notifications that a refund was for $50 not what was discussed at all. So j call I get rob nice and pleasant just from the first call which was cool. He says DM will call me she(Paula) does and says I know how you could have gotten things confused but we will die you a one time favor and refund the $100 even though you got 1 discounted delivery and a free 1. It was free because you guys screwed up and one was discounted because I had to help live the beds In. But yes blame it on me and the 3rd party movers because you already have my money. I wish I could put ni stars the beds feel great but the overall experience went from pop to piss. And I dont like that at all. You guys be well and have a wonderful holiday hopefully you dont get coal because you definitely lied more than enough just from working with me alone.Its 2020 peoplemleave paper trails everywhere. I tried to upload the voicemail(visual) from Sabrina and Ryan about the mistakes and taking care of the refund.Also tried for the one from Paula couldnt get the pic up. No big deal I was able to leave my review.Before saying someone misunderstood make sure your staff isnt lying. Because I have the voicemails from them both.

Wonderful people to work with. Very pleased with my purchase cant wait to start sleeping good.

This is the best experience i have ever had buying a mattress. We dealt with Ryan Catrow and he was great. Answered every question i had. I would definitely recommend this location and Ryan.

Evan was professional, asked my wife the right questions and provided a plethora of options based on needs. Experience today as always with Mattress Firm was Reliable, Responsive and Efficient.

We were lucky enough to be able to work with Regine at the Mattress Firm on Arlington Rd in Greenn. We had special circumstances where we needed 3 mattresses and they had to be shipped from a store in another state. Regina took her time in contacting the other stores and made sure that all information was correct and that we got the best deal available! Thanks so much to Regine and Mattress Firm - what a big help!

Very friendly and helpful. Gave me a better price than advertised

Very friendly, honest, knowledgeable and easy to work with!

Very good experience! I would recommend this store to family and friends

They were very knowledgeable and helpful.

This place is great! Dakota Butler and Jaclyn Ballard took such good care of our needs. They took extra time to understand our goals. Mattress Firm Famly should feel lucky to have them both!

Friendly, informative and very helpful.

Ryan was knowledgeable and professional to deal with. We were very happy with our experience!

Went shopping for mattress on Black Friday. Salesman walked us through all our options and purchased Queen plush mattress and adjustable base. Price was unbeatable!

My experience with purchasing a mattress was very pleasant, he explained to me the difference in quality and price to fit my budget.

Joe, the manager, is a super nice guy...very easy to work with. Does the best he can to do what he can for you. Mattress firm on Arlington road is very affordable and I recommend them to everyone looking for a bed. I got 3 beds and an adjustable base with financing. Makes it very easy to pay over time with no interest! 5 stars for sure

Justin was extremely knowledgeable and helpful. He was patient with us as we were very indecisive. Overall, a great experience.

We shopped all over for a quality mattress at a reasonable price. We walked in here, told Dakotah what we wanted and he made it possible to get the best price and quality in our budget. Thank you.

We purchased the perfect mattress and box springs for our guest bedroom tonight. Dakotah took us through all our options. When we explained that we were in a crunch to get it delivered in time for our company that was visiting he went above and beyond to call other stores to make sure we could get the one we chose in time. I really appreciate the extra effort and great customer service he provided!

Great deals on NAME BRAND reliable mattresses. No taking a chance on a never heard of that brandmattress. Ryan Catrow was our salesman and got us an excellent deal on a Plush eurotop with adjustable base throwed in! Highly recommend Mattress Firm!

Tanya was very helpful! She got me into the perfect bed for what I need. Her customer service was amazing & she made me feel comfortable and gave great conversation. I will definitely be returning to buy another mattress from Tanya again! Thank you so much!!!

Cody loaded the mattress and box springs in my truck in no time. Super kind and polite. Great representative for your company. Great experience.

After receiving great help and information on the mattress I was interested in, and showing me more great selection, I was able to get the mattress I wanted. Dakota was the best, working with me not just looking to make a sale. Would highly recommend both mattress firms, this one and the one on West market st, Akron. Thanks for all the help.

We purchased a new mattress today and the salesman was knowledgeable and had a great attitude.

We had a great experience with Kyle & Kiersten. Wasnt sure what type of mattress we wanted or even how to begin to figure out what we wanted and Kyle put my husband and I right at ease. We got a great mattress at a great price. We are still getting used to the new mattress, but I think our purchase was an excellent choice. Thank you Kyle and Kiersten for all your help.

Tawnya was awesome.. Very knowledgeable and accommodating to our needs. She knew exactly what we needed and asked the perfect questions to figure it out. Definitely worth it!!

THE ATMOSPHERE WAS VERY PLEASANT AND COVID SAFE. The salesman was extremely helpful and professional . I left the store very happy with my purchase . I will definately reccomend this store to all of my friends and family.

Ryan was extremely helpful and went out of his way to make sure we got the best mattress within our budget. Would recommend to anyone with back pain looking to get a better nights rest.

Dakotah Butler was my salesman and did a phenomenal job explaining all the options available. We did not feel any pressure to buy. We will definitely return next time we need a bed.

My girlfriend and I were out shopping for things for our new house. We had no intention of buying a new bed, we were out shopping just for small things. While we were out, we decided to stop by mattress firm because why not. Dakota was the only one working there at the time and he was super informative without being pushy. He let us do our own thing and when we had a question he had the answer plus more. We really couldn’t have asked for anything better when it came to the service we received. We ended up purchasing a bed with the help of Dakota that same day. If you are even interested in a new bed I would recommend checking out this mattress firm. They aren’t going to force a bed on you, they just want you to be well informed when it comes to purchasing a new bed. With all the help you will receive from them, you will not want to take your business else where.

After about a year of battling a less than desirable mattress at home. We decided to make a jump and purchase a mattress. I had purchased here previously and had a decent experience. They offer Progressive leasing options and as someone with not so great credit this is a huge advantage. Laura was a ton of help finding us the best deal out there on a king mattress, adjustable base, mattress protector, pillows and everything else. Couldn’t be happier with the customer service offered at this location. Would highly recommend.

This was my first time buying a mattress and the process can be quite overwhelming! Dakota was incredibly helpful with explaining the rhyme, reason and science behind the different types of mattresses. He was also the least pushy salesman I have ever met in my life. Truly just wanted me to find what bed was best for me whether that be in the store or online.

I was looking for a mattress for awhile and couldn’t find what I was looking for until I went into Mattress Firm on Arlington!! Roman H did an amazing job helping me with every need & question I had. I got some great deals and I cannot wait to sleep on my new mattress! Thank you sooooo much!!

My wife and I have been sleeping uncomfortably for four years now. We have been saving for a new bed for quite some time now and we decided on going to Mattress Firm on South Arlington. Tawnya was at the location and she was super helpful in our hunt for a mattress and we couldnt be happier with her knowledge and experience with mattress shopping. We will definitely be referring our friends and relatives to come see Tawnya, she is AMAZING!!!!

Store is immaculate, service was quick and very personal. Joe was our sales rep and he was awesome. Got a great deal on a mattress for our granddaughter and a memory foam pillow. I would recommend this branch to anyone!

We were searching for a specific mattress for our daughter. My sister told me about Mattress Firm having a specific bed I contacted Matt at Mattress firm on Arlington rd he was very helpful from the first phone call he helped me find the mattress we were looking for. We are very pleased with the customer service & the mattress

First time in a Mattress Firm today. Wasnt sure what to get but I worked with Kyle Boothe and he made the experience very pleasant. Not only was he courteous and extremely knowledgeable, but he was able to find me just what I was looking for at a great price. I would definitely recommend everyone go see Kyle if youre looking for a new bed. 👍👍👍

Damion Frazier was very helpful and polite... I learned alot about mattresses from here

Great store with great low prices. I have been to many mattress stores, but this store has far better prices. Laura was very informative and gave a great recommendation and deals.

My wife and I bought our current tempurpedic bed from this place a couple of years ago so, when it was time to replace our sons bed we obviously ended up here. We shopped around at a couple of other places but when we came back to mattress firm we were reminded why. Tonya was super friendly and not pushy in the least. She let is look around and our son tried several needs before settling on one he wanted. Tonya gave us a great deal on it because we were repeat customers. She was able to give a better price than even the sale price. If youre looking for a new bed, look no further! Tonya will definitely hook you up! And youll be sleeping better before you know!

Dakotah was very helpful the whole time we were in the store. He wasnt pushy, or following us around the whole time. Bought a great bed at a low price with a 120 night sleep trail, and 10 year warranty.

Joe really did a great job... he helped us find the best mattress at a great price. I would recommend him and mattress firm above almost any local store.

Laura was great! She was very helpful and told us about all offers she had available. I strongly recommend coming here for a new mattress!

Dakota knew every detail of every bed which made shopping and our decision easier .. wasnt pushy and was easy to talk to which also resulted in an easier decision

Went to this store after recently moving into a new house and we were amazed by how informative the staff was. The salesman we spoke to named Jonathan was honest and genuinely interested in our needs and not just trying to make a sale. Would recommend to anyone looking for a new mattress!

John was so helpful and personable. He was really committed to helping us find something we liked in our price range and was very knowledgeable yet honest about the products. He got us great discounts and made the experience wonderful. Were so excited to be sleeping on a bigger, better bed that allows our big dog to be in it with us!

Vernice took her time to educate me on available mattress as well as provide a recommendation that would work best for me. I left feeling I had a greater understanding of my needs and was aware enough to make my purchase. Looking forward to delivery of mattress and begin experiencing a better sleep experience.

Dakotah Butler and Jaclyn Ballard where great help in understanding our needs with our budget in mind in getting what we where looking for bye explaining the differences in mattresses great help and would recommend mattress firm to friends and family

My husband and I had such a great experience! Kiersten helped us out; she made it extremely easy, comfortable and a quick process. We are so excited about our new bed! If you are in need of a mattress, go see Kiersten! You wont regret it!!

Wonderful experience!!! Kiersten was absolutely amazing and made me and my children feel so welcome. Accessed my needs and we walked out happy. Best customer service Ive had in very long time. Thank you Kiersten!

Came in to get some rest information about a box spring and found some great help. Joe was exceptionally nice and knowledgeable about everything. I ended up buying a box spring right there. Joe made the process very easy.

Purchased our new mattress Presidents Day weekend and they had unbeatable prices! Our sales associate Kyle was outstanding and went above and beyond to make sure we were getting what we wanted. Even updated from a Queen to a King because the prices were so good! Would definitely return to this store to work with Kyle when we need new mattresses in the future.

My husband and I went to Mattress Firm Saturday. Kyle Boothe, our sales person, and Kiersten Lowe were great. Friendly, nice and just sweet. Got a great deal and met a couple of good people.

Amazing experience

Laura is one of the best with customer service!! She managed to finish with a customer while helping me out and another couple and keep everyone happy!! Highly recommend!

We had an awesome experience at the Mattress Firm on Arlington! We worked wJoe Q and he was extremely helpful! Joes very knowledgeable on all of their products and helped us find the exact mattress that is just right for my husband and I.

My fiancé and I walked in not too sure what we wanted. Dakota was great, he didn’t pressure us into anything. He gave us a run down of the different types of mattresses and just let us try them. When we had questions he answered us but did not push us at all. He was great and we’re excited for the new mattress!

Kiersten was very helpful and I did find a great mattress, however when I applied for the financing, she said I was denied because I had too much activity on my bank account which sounded strange. I later got an email from the financing company Progressive that said I was denied because she entered a 16 digit routing number which was incorrect and should have been 9 numbers. So I basically was denied because she put the acct number in instead of the routing number. And I have to wonder if shes done this before, how did she not know the correct number to enter? Not happy bout that at all.

Friendly. Clean store. Helpful.

Got a good deal, Staff were friendly and polite. My only complaint is their delivery system is windows and not a scheduled date and time. Overall still a great experience.

I felt really welcomed when I walked in the door. Joe was very knowledgeable and helpful through out my shopping experience. I will definitely recommend family and friends to go to this location if there looking for a mattress.

Ms Tonya was amazing. The store is clean and cool. I had reservations about purchasing a mattress here when another store had a similar bed for less. They price matched and assured me that their warranty covers the mattress for up to 120 days! So excited for my new bed!!! Thank you!!

Great experience. Shopped around for a few months and was just looking to see what types of frames they had and ended up falling in love with the prices. I will definately come back in the future.

Dakotah was very helpful and friendly. Answered all our questions and helped us pick out the perfect beds.

Joe q was of great assistance. the store is bright and pleasant and the staff was friendly. after shopping for weeks i found exactly what i wanted here. and it was an excellent value. i would highly recommend this store.