Bought my sweet computer monitor from here like 2 years ago. Went well.. it still works. no broken pixels or anything. was nice being able to go into a store and purchase it

This place is a ripoff. First they claim they will do an “honest” assessment, they come to the home and tell you everything needs to be replaced.Then their fees are more than outrageousThey gave me a quote over $12k .... I got the same project done for $4kSave your money ....go elsewhere

Very Nice and knowledgeable staff. I needed to get a new TV last week because mine all of a sudden stopped working. I got a great deal and they installed it for me next day. I usually make my husband do this kind of stuff but I actually had a great experience!

I had always wanted to buy a big screen TV right before Super Bowl and the opportunity presented itself in January 2021. Having seen Video Audio Center’s commercials for years, I decided to limit my recon to the local Conejo Valley and check this store out. My research was narrowed down to a Sony XBR 65” or 55.” First recon visit (solo) was with mgr Gregg. His extensive knowledge of the pros and cons of OLED TV’s was really helpful. I returned a second time a few days later, this time with my wife. Asst. mgr Nick assisted us and was so responsive to our many follow up questions. We were sold on the SONY XBR A9G, but couldn’t decide whether to go 55” or 65.” Nick and Gregg assured us we had a 2 week test drive and could always swap one for the other if we weren’t happy. Well, we chose the 65” and are SO SO THRILLED with the purchase! It was delivered and set up the day after the purchase. This entire TV purchase was an excellent experience. I especially appreciate Nick and Gregg being so patient and helping me decide whether to keep my old sound system or switch to a sound bar to accompany the new TV. Can’t say enough about the above and beyond customer service vibe from initial recon questioning through post delivery fine tuning, setup experience and questions. With large purchases like this, I have high expectations. Video Audio Center exceeded my expectations, completely. Highly recommend!

Never ever buy anything from this shop. I have the worst experience with this store. They sold the entertainment center, which was connected to my home music system, which stopped working after 2 months. When I called them they said it’s not their problem. The store people behaved very rude and said “don’t buy from here... go....” it was very insulting.They said once we sell it’s your headache.My $1000 music system is at home is good for nothing!!!!!!!

I truly enjoyed my experience at Video and Audio Center. They have competitive prices and the sales people are very professional and considerate. They installed a couple of tv’s for us in our home and we couldn’t be happier. I highly recommend them to anyone who is looking for affordable prices and great service.

What a wonderful store and such helpful and respectful employees. Their customer service is excellent. They made my decision very easy and I am so happy with my purchase. Thank you guys so much for a wonderful experience, we will be back soon!

Have been shopping at their Santa Monica location for over 30 years. Excellent prices, amazing service. Highly recommend.

What a great experience shopping for TVs here. I was look for a Sony TV and not only did they have great prices, but they also did a great job installing the TV for me the next day.

I was treated like a real person, with respect. Nic listened and answered all my questions. Both my wife and I thoroughly enjoyed the experience. Yes enjoyed!! Greg the manager shared his personal 4K sites with us to get the most out of new super Sony OLED TV. The delivery team came on time and did a great job as well setting up the 65 inch monster! WOW, what total service. The greatest buying experience ever for a TV! Oh and the PRICE. best in the Conejo! Lastly NIc took the time to put the fantastic Sony pinball demo on a thumb drive for me! Again the extra mile! Thanks to all.

Great Service. Knowledgeable staff. Great prices.

Wide variety of electronics at good prices and some nice furniture to boot.

Knowledgeable staff. Great place to go to get a TV or other home electronics.

If you want to be ripped off on a TV purchase this is the place to go. Sales staff is pathetic and the manager is the worst.

BEWARE OF THIS DEALER, THEY WILL LIE TO YOU!!!Bought a 4k Sony 75 TV and it has been nothing but trouble. When we bought it, we were told that if we bought the extended warranty and ANYTHING ever went wrong with the TV, they would bring us a replacement ASAP. Word of advice, NEVER BUY EXTENDED WARRANTY, IT IS USELESS.The TV has had and reported (to Sony) problems over 10 times and replace with a re-certified one by Sony once. It has a 90 day replacement on it from the delivery date. Now, over 60 days into that, we have reported multiple problems again and they are trying to make us wait until the 90 days has past so they dont have to replace it with a new one. The dealer has been no help and says that Sony has to take care of this until their warranty runs out.... So much for the extended warranty speech from the dealer. When the extended warranty kicks in after the first year, they would send someone out to repair it. That is not what we were told.My suggestion is to not buy ANYTHING from this dealer if you expect an warranty service. They wony do anything to help you and you can get the same or better deal from Best Buy or Frys. I hope this helps someone from making the same mistake as we did.Also, this is the second TV we have bought and had problems with that one too, it was a Samsung. Both TVs very considered high end premium TVs, not inexpensive one.

The selection is Huge and quality product and affordable

Awesome place for sound

Friendly people