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Auto Experts Repair and Service
5000 Lake Acworth Dr, Acworth, GA 30101, United States
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Auto Experts Repair and Service
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Da
Review №1

Hector is a great guy. This is the 2nd vehicle he has worked on for me. I can say in all honesty that as a single woman on a fixed income, he is the 1st mechanic I really feel I can trust. He isnt just trying to get money (piling on additional repairs). Hes professional, extremely knowledgeable, and kind. I had the pleasure of meeting his wife and son and the entire family is just awesome! I highly recommend Auto Experts!!

Dr
Review №2

My friend and I were on a cross country road trip from Oregon to Florida. We had our oil pressure light come on and then a check engine light really late at night. The Auto Experts Repair shop was able to get us in that next morning immediately. They diagnosed it, topped off the oil, changed the sensor and had us back on the road in 2 hours. Such amazing service and so nice to work with. Hopefully I wont have engines troubles again while driving through but if I do I know where Im going to get it fixed.

Ha
Review №3

I have been coming to this mechanic for 5 years and I’ve referred my brother and my dad. They are honest and take care of their clients. Excellent work, customer service and affordable rates. They’re my trusted choice anytime something goes awry with my vehicle. Highly recommend!

As
Review №4

These guys were amazing. We were on a road trip home to Canada from Miami. The van developed a brake issue. I called Ryan at 4pm and despite how late in the day it was he helped us get back on the road anyways. Hard to find people that care these days.... thanks again Ryan. Do not hesitate to use this shop.

Ad
Review №5

Very friendly and cooperative in getting my car diagnosed and taken care of. Was very patient in dealing with Carshield who prolonged the time getting my car repaired due to their process. Thk you guys.

Ly
Review №6

These guys are very good mechanics. They are not lazy they get the job done. They work on my diesel truck as well as my Rangers.

Al
Review №7

Always amazing service. Very inexpensive, especially if youre on their mailing list. One time I didnt even have to pay for labor just a part because it was so easy for Hector to install. Oil change just 31 and 24 with coupon.

ka
Review №8

Thank you big time Hector!!! Much appreciated your help with my jeep today and getting me back on the road! I will ALWAYS come to you on my way through all year long! Outstanding job sir I thank you.

Sh
Review №9

You guys are good! Fair players and the best team on earth - you simply the best - thank you!You fixed a problem in a few min while others gave me a run around - knowledgeable and efficient..... thank you very much!

Do
Review №10

I am very particular with you service my cars. I am absolutely thrilled with the quality of work and the lovely professionalism of the owner and his team! This shop is always my first choice🎈

Pa
Review №11

My friend referred me to Auto Experts and I am so glad she did. Hector & Ryan are some awesome guys and I will used them again. They did a good job on my AC.

A
Review №12

Great rating for this place which is why I took my car for what I thought would be great service at an affordable price instead of being smart and taking it to my dealer.My engine was misfiring. They said it was a tuneup. Replaced spark plugs and a coil and sent me on my merry way for 500.00I told HECTOR the car didnt feel right and felt shaky and he said it would take 24 hours for the electrical component to restart.In 24 hours the check engine light came back on, the car was not accelerating properly and was struggling on hills. He made an employee take me home so he could feel the car and the employee noted everythingI asked him personally (he did seem like a nice guy) to ensure my car was completely checked and made a point of telling him my 02 sensor engine light had come up before and to check that...he said all it needed was a fuel injector, charged me for the part 136.00 and sent me on my merry way even tho I asked to make sure it was safe...My car still didnt feel 100% right but I trusted his word. A month later...check engine light came on AGAIN and the code tada was shocking the o2 sensor that I told him to check and an issue with the fuel delivery system.I called and he said that he wasnt gonna replace a part that wasnt needed and the code just appeared and why would he charge me 300 bucks for a part I didnt need. Hector seems to have forgotten I told him, the second time, to check the 02 sensor as the light had come up before. He obviously didnt and then tried to blame it on me and said it was a month later.I only called to get the breakdown on what they had done in my car so I could take it to competent people in my dealer who guarantee their job...instead he got angry when I called him out on his shoddy work and implied it was my fault.If only Hector and his crew would listen to customers. Nevermind the first time they told me theyd had the car ready by 6. It was 630 and I had heard nothing so I called and was told they needed to keep the car overnight! I asked Lovely hector..like what and he said he told an employee to call me. No one did. Noooo respect for a customers time whatsoever either. How could you need to keep my car and not tell me?Obviously Im not taking my car here for a THIRD time as nothing is fixed and the vehicle continues to give me problemsIt was my fault for not wanting to pay car dealer money and trusting internet reviews and thinking Hector was a nice guy. He did seem like one but you cant expect me to be happy after failing to complete the repairs on my car properly. Now I have to invest double and pay dealer prices plus what I paid them for peace of mind.Hector. Listen to your customers when they speak to you about their car issues and do a throughout inspection so this doesnt happen THREE times.Im not saying dont take your car here, Im not mean, I just wont suggest this to anyone as a reputable place and Im just sharing my experience with this place.

Ji
Review №13

When it comes to classic mustangs (68, 69, etc), Hector rocks it! :-)

Cy
Review №14

I only got an oil changed, it took a little over 30 min but they had a seating area, the guy who helped me was nice. Very reasonable prices, a basic oil change at a different place was almost $80, I had a coupon this time but would definitely go back and pay full price here

Pa
Review №15

Great service. Best mechanics ever.

PA
Review №16

Absolutely the best service you will get

Ch
Review №17

Very pleased with this auto service. Pricing was fair and employees were very informative and professional.

As
Review №18

My family and I have been going to these guys and Hector for at least 7 years, if not longer. They are always upfront with you. They give amazing work for even better prices! The best part is that they are a group of mechanics you can really trust. They will never cheat you, or tell you to fix or replace something that isnt necessary. I have recommended Auto Experts to several other friends, and now they all go there too.

Al
Review №19

I first came to Auto Experts (in 2016 ish) because of a promo mailer that said theyd check your A/C system for free, even if you planned to DIY the repair. That was my plan, and true to their word, there was no pressure to complete the repair with them. I did it myself and they checked and complemented my work the next time I was in for an oil change.That won my trust, and Ive been going to them ever since for everything from oil changes, brakes, and control arms.Hector, Ryan, and the team are fantastic and treat me like family.

Ch
Review №20

Went to Hector and his team this morning with an overheating engine. They were super quick and refilled the engine coolant for me (which I apparently didnt put in the correct spot). Super friendly, quick, efficient and I was on my way to work within 15 minutes. I was offered a complimentary ride back to my house as well, but decided to wait and the pressure check on the lines was complimentary as well. Hector didnt even charge me for the engine coolant. Above and beyond! Highly recommend! Thanks again!!!! :)

Be
Review №21

Very quick and Friendly service

do
Review №22

Very reliable. Pricey, but worth the money not to have same repair issues.

Ji
Review №23

I brought my car to Hector and the crew with a puzzle of an exhaust system to work on. They put it together and my car runs and sounds way better than expected. If you have regular maintenance that needs to be done go to Auto Experts. If you have custom work that needs to be done to your favorite car go to Auto Experts.

To
Review №24

These guys are the best! Let me tell you....I’m local and was getting on the road to travel and had an issue with my boat trailer I was towing. Called for help and they directed me in. This was my first visit to this business. And even though they had other cars in front of me they stopped to assist me and get me back on the road. The owner Hector himself helped us and was so nice and honest. And at the end would not even take payment. What a great bunch of guys. I’d trust them with any repair big or small. These guys are the best! Go now and be confident you are in good hands.Thank you Hector and the crew! Tom

Ja
Review №25

Took my truck in for a seal leak, got some other work done while there, they took care of me, reasonable price week later still dont have any problems and I drive seemingly around the world, being I use my truck for contracting! I like them!

Ch
Review №26

These guys are amazing! They are honest, upfront and do great work. I wouldnt go anywhere else!

Vi
Review №27

Our first experience with Auto Experts was when buying a used car a couple years ago. (We don’t live nearby) We looked them up and called to see if they could look it over. They were busy but fit us in. We watched the lead mechanic walk 2 younger mechanics through a very thorough inspection then the lead spent considerable time explaining what he was looking at. We bought the car and have had no problems. When our daughter at KSU broke down, we immediately had her car towed there. They replaced the radiator and had her up and running by the next day. Wish we lived closer so they could be our regular auto shop!

Ch
Review №28

Always great service

Pa
Review №29

Drove all the way from Dallas to Acworth to get this problem solved. Two days my truck was in the repair shop and you still didnt fix the problem. It is frustrating when you people do what they feel like doing instead of listening.

꧁ღ
Review №30

This place is just top notch! Very friendly helpful and thorough! Highly recommend. Also they are great at helping out with prices!

Cr
Review №31

Always friendly service. Hector is a really helpful person.

Kr
Review №32

They are struggling to find out what is wrong with my vehicle. I keep fixing stuff that they recommend to absolutely no avail. I will update this post pending accurate diagnosis and it actually being fixed. Nice people but this back and forth on vehicle issues are tiresome.

Th
Review №33

Have taken both my Tundra and Altima in for services and repairs. They were very considerate and polite, finished the work required surprisingly fast and have shopped around to find the best deal on the parts. Will be taking my vehicles to them in the future for all my needs.

Ri
Review №34

They do the job right. They dont try to rip you off

Lu
Review №35

Ryan did the work on my truck. He did an awesome job and its running better than I ever have. He even wiped down the interior for me. Great service and fair prices, I would recommend to anyone.

Je
Review №36

The Staff were very nice and accomadating. The lobby is very nice and clean with entertainment; makes waiting very painless. They are very fast as well, finishing their work in half the time they said they would with me. Not saying its guaranteed though lol

El
Review №37

Excellent and reliable service.. Very reasonable prices.

Ch
Review №38

Great service at great prices! They were really nice and were able to fix my BMW the same day I called! Now it’s driving just like new! Being new to the area I am so happy to find a great mechanic we can count on!

Sc
Review №39

I am a mechanically inclined person and usually do most of my own vehicle work. The lead mechanic/owner really knows his stuff and is completely honest. I was happy to be wrong about a recent fix required when Auto Experts told me what I thought was going to be a big job was actually a small repair. Not the first time these guys have proven themselves as honest mechanics. I had previously brought my truck in to get a second opinion on rusty brake lines. This is normally a big $$ job, but the honesty from Auto Experts said they would do it if I wanted them to but they didn’t think it was necessary. This was after they spent their time inspecting every line.They didn’t even charge me for a vehicle diagnostic scan or their time to look at it. Top quality mechanic with honesty and fair prices. This is a rare find in the auto repair industry. Highly recommend these guys.

Ca
Review №40

We were looking at a used car and found a potential problem. We called to see if they could take a look. They were awesome- ran a diagnostic and saved us a potential headache and money. They didn’t even charge us.

Ki
Review №41

These people are absolutely amazing! They went above and beyond to find the problem with our Volkswagen and did not stop until it was fixed correctly. Amazing customer service and excellent work. I highly recommend this company to anyone looking to fix their car for anything.

Pa
Review №42

Thank you for the outstanding service. Took my hummer in and they met my time frame to be done before 2pm and gave me a ride home yesterday. They were very reasonably priced and no more issues. The guys there really enjoy what they do and it shows. My company recommended Auto Experts and the need finally arrived. I will be taking my truck there from now on. Cant say enough good things about them. First honest mechanic I have met in a very long time. If you need a reference just tell them Patrick from Mr Hardwood sent ya.

Ri
Review №43

Hector and his crew always takes care of our cars and has been for the last 10 years. I wouldnt trust anyone else! Top quality and the price is right.

Cr
Review №44

Hector did a great and fast job on my brakes. Great customer service and reasonable prices. If you need any work done on your vehicle this is the place to go!

Di
Review №45

Excellent and fast service. Derik is very friendly and very professional. This was my 1st time with them. They repair only what is needed to repair and very fair in charges. They are my mechanic for life now.

Jo
Review №46

Great service, they patched a tire that picked up a pretty nice size screw at not charge and they had great conversation.

La
Review №47

We were traveling from Florida to Michigan and had van troubles. We stopped at auto zone and the recommended auto experts they were very honest and telling us that we would have no trouble getting home.

Wi
Review №48

Always had a good experience with this mechanic shop! I came in today thinking my power steering pump was broken, and they checked it, and found that the pump was fine, and that I only needed lubrication on the steering wheel. Theyre very honest here and one of the mechanics (I didnt catch his name) even gave me a ride home after I dropped my car off! 10/10 would recommend.

Pa
Review №49

Great customer service. Very knowledgeable and great prices!

Ka
Review №50

I cannot say enough good things about Auto Experts. It is the type of place you take your vehicle and feel comfortable. They want your return business and they will do their best by you. Repairs are made in an efficient manner and you are always kept up to date. All the staff that work there are friendly and personable

As
Review №51

Had a great experience there yesterday. Hector was very professional and nice. Fair price. Quickly handled.

Ch
Review №52

Its really hard to find a shop like this. Bobby was great to work with and communicated with me every step of the way. After a thorough tune-up, my car is running better than it has in a long time. Thank you for the professional and friendly service! Ill be a returning customer and will try to spread the word.

Su
Review №53

Good service

Je
Review №54

Great service! I was having brake issues and could make it back home. I pulled into Auto Experts a half hour before they closed, and they got me taken care of right away! I would highly recommend anyone to go there!

Ge
Review №55

Both of our vehicles have been serviced and repaired here for about 2 years now and I can say they have been honest, capable, professional, and fast each time. Also appreciate the courtesy rides. A+ shop!

K
Review №56

My second time going here for an oil change. The staff have always been very friendly and welcoming. The wait times have been good as well.

Ba
Review №57

The service is excellent and you can always take it back if there is an issue if something needs to be tweaked. It made my wife twerk the a/c is working again. And the prices are reasonable

Al
Review №58

Got an outrageous quote from the dealership to replace the bearings on my truck. Auto Experts were very knowledgeable and did not try to over sell me at all. They got my bearing and hubs done for less than HALF what the dealership quoted. I will be coming to Auto Experts from here on out!

An
Review №59

All the way out from CA we experienced a very professional shop. They went above and beyond for us. Want it done by the experts go to Auto Experts Repair and Service.

JJ
Review №60

They fixed my car quick and didnt try to sell me unnecessary repairs.

Ka
Review №61

Very friendly and fast service, they had us back on the road the following morning after getting towed in.

Ch
Review №62

Im moving from Florida to Washington state so naturally I had my car checked, belts replaced and an oil change at a Tires Plus. Little did I know they topped off my transmission fluid and put 3 quarts TOO much and my car was breaking down. Luckily I broke down near Auto Experts and they not only diagnosed and fixed the problem, were extremely professional but also got in my car with me, drive it and made sure it was okay to get back on the road. 10/10 would highly recommend.

Di
Review №63

I have taken my car to Auto Experts for years. They are honest, communicative, efficient, and never overcharge. I highly recommend them!

Br
Review №64

I had a motor removed and another on installed about 6 months ago. Missing bolts had them to fix all my oil leaks and change the rear main seal still leaking. Sent pictures to the owner he laughed at me I lived in Georgia all my life but moved to Houston Texas one year ago. Read my lips...... Dont take your car to this place if I could rate them a below _ 0% I would. I spent over 4k I had to get my car towed the first day I drove it back to Houston cost me another 1700.00 dollars on top of the 4000.00 I spent it ran hot I paid for a new water pump I replace everything because I new I had to drive to Texas. Im a country boy from South Georgia we dont lie on people you do me a good job and if you did I would tell the truth you did me a good job. But this place will murder your car. Below 0 rating terrible 0000000_%

Co
Review №65

Have fixed my Denali with several issues I cant say enough great things about them, excellence by far, trustworthy and accurate with their quotes. If you are in Acworth and need an Auto Expert then call them by name.. thanks for the great job guys. Corey Ford

Be
Review №66

Just unbelievably good! A repair facility like this is a rare find. Best mechanic Ive ever met and honest staff! They will get all my cars! They deserve 6 stars!

Sa
Review №67

Friendly and professional staff took such good care of us! We were so grateful to have stopped at such a great place as we traveled through Georgia.

Ry
Review №68

Fixed my flat.. No charge, because they couldnt provide a guarantee. I will be going back to give them my future business.

Ma
Review №69

Excellent mechanic. Theyre knowledgeable, friendly, honest, and reasonably priced. Quick repairs as well. Wonderful to work with.

Ch
Review №70

Awesome honest group of guys. Wont take my or my wifes vehicle anywhere else.

Ia
Review №71

I have been taking my vehicles there for over an year or so and every time Im there Mr. Bobby and his staff always gets the job done within a reasonable price and in a timely manner. I love the service that they provide and will continue to use and refer Auto Experts.

Am
Review №72

I came in for an oil change and the service manager, Derik, was extremely helpful!The crew also did a great job! I would recommend them to anyone in the Woodstock/Acworth/Cartersville area!Kind people who really met your cars needs!

Sh
Review №73

They always do a great job and prices are fair!

TH
Review №74

I was referred to Auto experts, from a friend and Im so glad I was. Being a woman Im always hesitant about going to auto repairs shops and Ive had some bad experiences with a few that I feel lived up to the stereotype of how women are sometimes taken advantage of. This was not the case with Auto Experts. They were very professional and from watching their interaction with other customers, they genuinely care about the customer and do quality work.I had to take my daughters car in because her ac was blowing hot air. I was told it could be a number of things from many people, but I took it there and Bobby assured me he would figure out exactly what the problem was and would contact me once it was figured out. It turned out to be a number of issues however, nothing major like other places told me it was. I appreciate the honesty and the quality of the work done. My daughters AC is blowing out cold air again, just in time for the heat wave weve been having. I highly recommend Auto Experts for your repair needs if youre looking for quality work and an honest establishment.

Ja
Review №75

These people are incompetent, only use them if you dont mind making repeated visits to get the repair done properly.I had a braking issue which wasnt properly repaired on the first attempt. They claim to have test driven my car, either theyre lying or the person who did the test drive is clueless since it was apparent to me almost immediately that the problem wasnt fixed.I took the car back for them to make it right, gave them more money and when I got my car back this time the brakes hadnt been bled properly. Again, this shouldnt have been too difficult to see on a test drive since the brakes were spongy and the brake warning light illuminated with a moderate application of brakes. WHATS SO DIFFICULT ABOUT PROPERLY BLEEDING BRAKES????SO... Ill have to go back a third time to hopefully have the repairs done properly.

Ru
Review №76

Awesome staff and excellent service!!!

Ka
Review №77

Honest guys!!!!!!! who do great work

Ca
Review №78

Great service and friendly staff!! A+

Fa
Review №79

Went in to get a simple tire rotation . Left with my back tire not even screwed in. Had my car shaking and my life in danger. Wont be going back. Customers service is okay and prices are low but I rather pay more to make sure things are done right the first time .

El
Review №80

Wish there were more stars to give, 10+. Before you take your car to anyone else in the area, give these guys a chance, you wont regret it.

St
Review №81

My car feels brand new! Thank you! Great customer service 👍👍👍👍👍

An
Review №82

Diagnosed & fixed our issue in professional & courteous fashion so we could resume our trip. Thanks much!!

Ma
Review №83

Hector and staff are awesome

Be
Review №84

Great shop. Honest and do great work

Na
Review №85

These guys know cars! Honest and reasonably priced.

br
Review №86

Great customer interaction

Ea
Review №87

Good guys! Fast & dependable.

vi
Review №88

Just need a fuse changed.

To
Review №89

Very expensive, convient but not all that .

Mo
Review №90

Excellent honest mechanic.

Fe
Review №91

Always treat me superb

Te
Review №92

Very good and honest mechanics.

We
Review №93

Good customer service

K
Review №94

I like having mechanics I can trust, who dont pressure me into fixing other stuff and just gently suggest if other repairs are coming up.

De
Review №95

Great oil change place

xl
Review №96

They completely ruined my car! 😠😠

Jo
Review №97

Great Service!!!! A+++++!

Sh
Review №98

Never going bck

Ri
Review №99

Great

Do
Review №100

Awesome!

Information
2 Photos
100 Comments
4.7 Rating
  • Address:5000 Lake Acworth Dr, Acworth, GA 30101, United States
  • Site:http://autoexpertsrepairandservice.com/
  • Phone:+1 678-505-1075
Categories
  • Auto repair shop
  • Brake shop
  • Transmission shop
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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