user
Atlantis Marble and Granite
54 Knox Trail, Acton, MA 01720, United States
Appearance
Atlantis Marble and Granite
Comments
De
Review β„–1

Although an hour ride from home, it WAS def worth the trip. Rosanna and staff were polite, extremely helpful and professional as well as friendly. We have 4 big templates plus a 3X5’ island to pick placement for the granite cutting. They made it easy to chose placement and guided us seamlessly!!! Cannot wait for install in a couple of weeks. πŸ˜‰Install went wonderful. Techs were polite and quite knowledgeable. They even vacuumed floor before they left. Highly recommend Rosanna and staff. Granite flow is perfect…

An
Review β„–2

Our experience with Atlantis starts back in 2014 when we built our first home in South Kingstown, RI . After seeing an ad on Craigslist (popular back then), my husband told me there was no way they were coming down from northern MA. I called anyway. Daniel answered the phone and was in the next town doing an install! He stopped by my build to take a quick measure. Later that night, he called with a quote and pictures of slabs of the granite I had previously picked out. Two days later, he did the template and 11 days later the install. Fast forward, a few years to our second build in that very next town over. Dan and his crew were back to do two kitchens and two bathrooms this time. Fast forward to now, they just completed a smaller kitchen in a home we are renovating. Daniel is detailed and a true professional. Rosanna is wonderful and so great to deal with. Anyone doing any kind of renovation or new build knows how stressful it all is but the countertops have always been the easiest part for us thanks to Atlantis. I dont even consider anyone else.

Gi
Review β„–3

Dan and his team were great to work with! They had our counters installed in no time! Great service, very responsive, and our counters look AMAZING! Buying a home and remodeling it during this time is NOT easy but this was the best service we received! Dan came to our house not once but twice and made sure we were getting exactly what we wanted, and we did! I would recommend Atlantis Marble and Granite to everyone!!!!Thank you!

Ja
Review β„–4

Just had my kitchen counters installed by Atlantis marble and Granite. Trying to purchase new counter tops during this difficult time has been stressful. I contacted many people during this process, some without reply and some not willing to work over the phone. Finally, I made a connection with Rosanna and I told her what I was looking for and she was more than happy to accommodate me any way she could. I sent her our new kitchen design and she promptly came back with some suggestions of what counter tops would be a beautiful addition to our new kitchen design. With many phone calls and text during the week to finalize how I wanted to proceed and the product that would work best with our kitchen design, I made an appointment with her team to finalize the deal. A nice young member of their team came and re-measured everything, and it was the same measurements that Rosanna had worked out and once we agreed to proceed and worked on the best layout plan, he proceeded with making the templates. He was very professional and skilled at his job. Rosanna was the best and the service was prompt and contact was exceptional. The installers were professional and great workmanship the counter tops fit with perfection. I would 100 percent recommend Atlantis to anyone looking for great quality, prices and their overall professionalism and workmanship from the beginning to the end. Sincerely, Patty D

Na
Review β„–5

I cannot adequately express how pleased I am with my experience in working with Atlantis Marble & Granite. We remodeled our kitchen and the entire process of selecting and installing new quartz countertops was seamless, professional and super easy. The customer service we received from Rosana from the beginning was top notch. We changed our minds a few times in what we wanted and Rosana was more than accommodating and patient with us. She explained the entire process to us from the beginning, answered all my questions thoroughly, and made what could have been a stressful kitchen remodel into an extremely pleasant experience. Once the ordered was placed, Daniel and his team came in to take the templates and remove the old countertops. They were extremely quick and efficient – in and out in less than 45 minutes! A few days later, they returned to install our new countertops. WOW! I was blown away with their level of craftsmanship, attention to detail and efficient process. I cannot recommend Atlantis Marble & Granite enough. I will definitely be going back for future house projects!Before and after pictures attached.

Mi
Review β„–6

Atlantis is excellent - the guys who installed worked efficiently and were very courteous. Danny came highly recommended through a trusted source. He was patient as I took months to search for the ideal stone. Then, I met Roseanna. Shes the heart of this company! Absolutely lovely, customer-centered and gracious. She is super helpful in answering questions, fielding ideas and offering best advice based on years of knowledge & experience. Her follow-through is top-notch! I am delighted with the end result. Thank you Atlantis!

Jo
Review β„–7

This was an exceptional experience from the quartz countertop selection on a Saturday morning, to the measurement and consultation, and then the actual installation. We were kept informed every step along the way and love the final result which brightened up the kitchen. It was a fairly large job with 4 counter areas in the kitchen, 1 in the pantry, and a desk area.I was extremely impressed with the large main piece that was installed with five workers. They did the large piece to avoid a seam - true craftsmanship. The fit and finish is perfect and the attention to detail outstanding. Just a great family run business that we strongly recommend.

Di
Review β„–8

We had a great experience with Atlantis marble and granite Rosana is so helpful, offering great ideas and options. This company is very professional, and the crew does great work.prompt and efficient.I highly recommend them. Thanks Atlantis

cy
Review β„–9

Daniel and his team have done a wonderful job in both of our homes Southboro & now on Cape Cod. Pricing, scheduling, selection and overall courtesy all receive high marks on the projects Atlantis has worked on for our family.Atlantis has been meticulous in providing us bathroom, kitchen, fireplace, desk and decorative fabrications in granite, marble and soapstone. The attention to detail is outstanding. We were able to help in the layouts of our slabs and also to create non-standard templates which allowed us to add our own special touches.We will always come back to Atlantis for our stone fabrication needs!

Ni
Review β„–10

I am so happy with my new marble counters! They brighten up my whole kitchen and are beautiful. Rosana and Daniel are extremely professional, friendly and timely. All expectations were met and I will definitely recommend them!!!Thank you again

Ro
Review β„–11

What a great experience with Atlantis Granite and Marble from start to finish! Thank you Rosana for your professionalism and prompt responses to my many questions. Daniel and his crew did an awesome job with attention to detail with installation.

Me
Review β„–12

Atlantis marble and granite was extremely helpful and I have a beautiful countertop thanks to them. From helping me find a showroom to find the perfect stone design, to finding an install date that worked with my schedule. Im extremely satisfied with the professionalism they have shown me.

Pa
Review β„–13

This company has the best customer service Rosana was so helpful and quick to respond. We had a very heavy island that was delivered with amazing precision and looks beautiful!! Competitive pricing and a pleasure to work with already referred to some of my friends!

Sh
Review β„–14

My experience with Atlantis was amazing!! Rosanna was such a big help with all my questions and phone calls. Daniel and his crew did such a great job installing and were very friendly. They managed to get an 800 pound piece of stone up a flight of stairs, with tight corners without creating any damage!! I would highly recommend them, I love my island!!!

Je
Review β„–15

We are in the middle of a full kitchen renovation and Daniel was beyond helpful with the countertops. He came out a year ago and measured and found out our cabinets were falling off the wall. A year later and he worked with us to keep the price pretty close to the same original estimate even though raw material prices have increased. His installers came out and were super friendly and knowledgeable. In all my years of doing renovations for families, this has been one of the best countertops companies we have worked with.

De
Review β„–16

Great company to work with! They are very responsive and reasonably priced. Would highly recommend.

Ni
Review β„–17

Great experience! They were professional,efficient, and easy to work with. They stuck with their deadlines and installed. beautiful quartz countertop for a great price. I would highly recommend them !

Ro
Review β„–18

I have used Atlantis Marble and Granite for my kitchen counter tops several times in the past and I keep coming back. Very professional and they do awesome work! Thank you Daniel and Rosana!

Je
Review β„–19

Building a new house is stressful but Rosana and the team made it so easy and no stress when it came to our kitchen and bathroom vanities! So easy to work with and loved the constant contact. This is the spot to go if your looking for great product and service!

Su
Review β„–20

I have used Atlantis Stone for multiple projects, they are wonderful to work with. Rosanna offers help in suggesting products that would best compliment my design while keeping within my budget. She is very professional, quick to respond but most of all a true pleasure to deal with. Atlantis has offered me very competitive pricing, allows me to hand select my slabs to ensure the colors and stone variations meet my expectations and installation has always been flawless. The owner personally installs at times, they are hands on and stand behind their work. I would highly recommend to anyone looking for good quality at a competitive price.

Ro
Review β„–21

Best experience ever. The staff is extremely professional and the quality of work is impeccable. I would highly recommend them. Rosana is the best!

BN
Review β„–22

Why has my previous negative review of this company been removed? Everything that could have gone wrong after taking measurements did! Terrible install experience. And they refuse to talk to you if you try to find a resolution. They installed a bar top with wads of packing tape still underneath (think bubblegum under the table), and used a mastic that never cured allowing the top to dangerously begin to fall, and failed to return to try and blend the huge chip caused during cutout for the sink. They talk a good story, but... I do not recommend this group for even the simplest job!

Ru
Review β„–23

I will give ZERO to Atlantis if there is an option. When we spoke on the phone with the sales people, it was very helpful and responsive. So we decided to use this fabricator even though we had other options. When a guy came for measurement, everything turned out to be disaster. 1) he ignored what I wanted but kept on telling me what he used to do. Countertop/island is a customized product. Like most of the other customers, I have already done extensive research, consulted with designer friend, and knew exactly what I want. So I insist that I will need the island the way I want it. The guy said if you want your way, you are responsible for any consequence. you never call us to say that you change your mind or for anything happened I was fine with that but I dont understand why he has such attitude. 2) when I corrected him a few times that he didn’t put his tape measure in a straight line. He said it doesn’t matter. (Which might be true but please where is the professionalism?) When we came to the final measurement with 1/8 to 1/4 inches difference. I can’t help to correct him again that he didn’t lay his tape ruler straight. He all the sudden said β€œ I am leaving, I can’t do this!” My partner and I were shocked. We said β€œif you want to leave, can you please finish the final measurement?” He said β€œNo” I said β€œcan we speak with the sales and re-schedule it? Can you give me your business card?” He said β€œI am the owner of Atlantis. I will never give you my business card. You speak to Rossana.” Then he left. We were totally stunned and upset. My partner called Atlantis to re schedule. The sales said β€œ I am so sorry that we have to cancel your order. He is my boss and I can’t do anything about it. I will call the warehouse to return the stones you orderedβ€œ I have never experienced such irresponsible, rude and ill mannered service in ANY industry in this country. Let along the disagreement between the customer and service. Atlantis should NOT cancel a paid order without the customer’s consent!! This is complete unprofessional. No business shall do this just because the owner is in a bad mood and feels that he is entitled to treat customer anyway he wants. I will never recommend anyone I know to use Atlantis.

Jo
Review β„–24

After going through a horrible experience with another supplier, we had found Atlantis Marble and Granite, who took care of everything just as promised. Rosana was extremely accommodating and very thorough during the process. Everything was delivered in a very timely, efficient and affordable manner. If you are looking for a stress-free, no BS experience, then definitely call Atlantis. We will absolutely be working with them again in the very near future.

ja
Review β„–25

Rosana was excellent to work with. Answered all of our questions. Great workmanship and the installers did a tremendous job. It only took a week from when they did the template to the installation and the best thing was that the price was quite a bit cheaper than other estimates we had. Definitely would recommend

Br
Review β„–26

The communication and delivery of products of the team at Atlantis was top-notch. The quality of their work is beautiful and we are very happy with the results. I would highly recommend Atlantis Marble and Granite!

Li
Review β„–27

Excellent experience with a great team - love my new kitchen especially the granite.

Je
Review β„–28

Very Very Happy with Atlantis, Rosana was very helpful from beginning to end; great price, and the installation went perfectly! The counter came out beautifully, I would definitely recommend them!

Ke
Review β„–29

Rosana is amazing and helped us through every step. She helped us find the perfect stone at an amazing price. Atlantis has great prices with no surprise add on’s. The template and installers were great, on time, fast, and finished product is beautiful! Highly recommend Atlantis Stone.

sa
Review β„–30

I love this company. If I could give them more stars I would. I wouldn’t use any other company! Excellent customer service. Highly recommended ! I would definitely use this company again! Quality of materials and installation workmanship was outstanding! Excellent experience! Thank you.

Da
Review β„–31

Kept every appointment precisely on time. Excellent quality product and workmanship. Very reasonable price. Price quoted was the price paid. Courteous and professional installers. No nonsense, no gimmicks. Just delivered what they promised, when they promised and at the price promised. Refreshing!!

Ju
Review β„–32

Atlantis provided a wonderful experience start to finish. My queries were addressed promptly, thoughtfully, and helpfully. Rosana helped me keep costs down yet select gorgeous granite. The workmanship is perfect, and installation was timely. The company has excellent sinks in stock, too. My granite counters and backsplash look beautiful, enlivening the whole room. What stands out the most, I think, is the warmth and kind customer relations of Atlantis Stone of Acton.

Sh
Review β„–33

Atlantis Stone does excellent work, from accurate templating, to great responsive service to beautiful stone work. I highly recommend them to anyone looking for a high level of professionalism in this trade.

Wa
Review β„–34

Atlantis Marble and Granite did an incredible job installing countertops in our kitchen. Rosana was wonderful to work with and walked us through the whole process. I cant thank her enough for all of her help! The entire crew was great and did an amazing job. We highly recommend Atlantis Marble and Granite!

Ru
Review β„–35

Atlantis is an outstanding supplier ! I recently had nearly 100 s.f of new Granite installed in my kitchen, and not only was the service top class from initial inquery, the product quality was outstanding. I have never met a more responsive and friendly sales coordinator on the phone ( Rose-Anna), she communicated and coordinated everything amazingly, the gentlemen who showed up to make the templates was on time, friendly, and hit it 100%, same as the installers, on-time, friendly, respectful, and did amazing work with a beautiful install, and clean when they left. Im not one to typically go out of my way to compliment, but these folks are top class. Not only will I bring all of my business to them, I will be recommending everyone I know, to make the smart choice and pick Atlantis ! THANK YOU !

Da
Review β„–36

I dealt with Rosana and she was very professional. The prices were better then anywhere we had looked, including The blue and orange stores. The day of the install the driver hit one of my driveway lamp posts, damaging it to the point that it needed to be replaced. I called Rosana that day and she was great, agreeing without hesitation to replace it. Unfortunately it was January when this occurred and the ground was frozen. I let her know when spring came I would call her to remind her. Come April I contacted her and she was so friendly and accommodating. I purchased the pole and was promptly reimbursed and they sent one of there contractors on a Sunday to install it. By the way, the contractor was great too. If you are looking for stone for your kitchen or bath this is the place. Thank you Rosana!

me
Review β„–37

I needed countertops for two kitchen in a two family house in Springfield, they were super professional and the granite looks so much better than the regular laminate before. Rosanna was so nice and friendly from the first step. I will definitely use them again.

Gl
Review β„–38

Everyone at Atlantis is extremely professional. They did an exceptional job on my countertops and their pricing is excellent. Rosana is wonderful to work with and gets back to you in a timely fashion. They indeed did fabricate and install within 5-7 business days of my approving the granite as promised. I can’t recommend this company highly enough, they are outstanding in all regards.

Ca
Review β„–39

Atlantis Stone was able to offer us the Fantasy Brown granite at almost half the cost one of the bigs box stores was charging us. We were able to meet with the fabricator to lay out our template. Install was very quick and efficient. Very pleased and highly recommended.

Th
Review β„–40

I have used Daniel and his crew on two separate occasions. They are very reasonable on price, very efficient and do a very good job. I was particularly impressed that they had silicon in different colors to match the granite surrounding! 100% recommended. I will use them again!!!

Ti
Review β„–41

Cannot say enough great things about Atlantis and Rosana. We had new counter tops installed throughout the house. They are professional and the best price in the market. There is no reason to go anywhere else. We highly recommend them, the project was a pleasure from start to finish.

Ri
Review β„–42

I live in north central Connecticut and am in the middle of a major kitchen remodel. I contacted Atlantis Stone based on there positive reviews and attractive pricing. My experience from Start to Finish was nothing short of OUTSTANDING!!! Rosanna was a dream to work with!! They were extremely professional, everything this was clearly spelled out in advance, they stayed in regular contact with me throughout the process and not a single unexpected surprise. Everyone was very knowledgeable and they did exactly what they promised. My project came in ahead of schedule (in time for the Super Bowl) and at the quoted price. I love my Granite and Atlantis Stone has earned my business should I ever need stone again!!! Thank you Atlantis Stone!

Mo
Review β„–43

Our Granite was installed yesterday by Atlantis Marble and Granite and we could not be any happier, the installation was perfect by a very caring crew who did an excellent job to Rosanna in sales who walked us through every step being very responsive to every question. The quality of Granite was top notch and the pricing very affordable.

Li
Review β„–44

Excellent work. Daniel Took his time to explain to me about the different materials and what to expect to happen after I select a color for my kitchen counter.The crew took away my old counters and installed my new countertops did a great job with the installation and clean up. I love my Fantasy Brown countertops!

Ch
Review β„–45

Love my new granite countertop!!! Experience was professional and reliable from start to finish. Initially spoke with Roseanna, who went out of her way to meet me at a more convenient location to choose the right color and price. Fabrication was done on time and precise. Installation was done shortly after on my schedule and professionally completed as discussed without any hidden costs. Everything about the process was flawless. So happy with my counter......should have done it alot sooner!!No hesitation to recommend Atlantis Stone to everyone!

Ja
Review β„–46

Thank you will never be enough for what Atlantis did for me! I was royally taken advantage by a granite company in Rhode Island. The company in RI took our money ($1,800 to be exact), never gave it back, and we never recieved our stone! Upset doesnt begin to describe what we went through! I called Atlantis in a crushed state and asked them to help me, and they did. They took a flat out tragic situation and turned it around for us. My countertops are FLAWLESS, the workmanship was perfect, and the price was extremely fair. Atlantis is HONEST and not looking to take advantage of homeowners. I love, love, love our new countertops they are GORGEOUS and truly from the bottom of our hearts, THANK YOU! Rosanna in the office is a wonderful human being and it was a pleasure working with her. I look forward to using Atlantis in the future!!!! I will recommend them to anyone looking for stone. I cant say enough good things! I normally dont even write these reviews but if I can help someone avoid a big mistake and what we went through then its worth it.

Wa
Review β„–47

Atlantis Marble and Granite does superior work at very reasonable prices. Daniel and his crew are exceptionally polite and dedicated to customer satisfaction. Daniel offered to go to the granite wholesaler to help us select the specific granite slabs we wanted in our kitchen, but we trusted his judgement, and it paid off. The seams were nearly invisible, both between slabs and between the counter top and the backsplash. The fit was precise. The edges were well done. He carefully balanced the slabs so there is no wobble. I have only good things to say about this experience.

Ka
Review β„–48

Had 5 quotes done in the area and they were the 2nd to lowest price. Template and install appointments were booked within 3 days of calling.Install looks great. I choose a quartz with marble looking veins and one seam was required. They were able to line up veins at the seam to make it less noticable. Looks really good! Happy with my new countertops!

Co
Review β„–49

We have been trying to correct an issue with their installation for more than 3 months. First they left the back splash one inch higher than we wanted. When we pointed it out, their response was just build up the countertop an inch. Then they cut the back of our BRAND NEW SINK off to do an under mount. They didnt talk to us first, the just did it. They claim we bought a top mount sink but wanted an under mount so they did us a favor. The sink was a dual mount-Under or top mount. We even gave them the manual when they came to take the measurements. Had they told us the sink was too big for the cabinet for an under mount, we would have paid extra for them to take the granite back and resize the hole for a top mount. On top of that, they cut knotches out on the left side of our cabinet to put the sink brackets in (without telling us), only put ONE bracket on the right side, 4 brackets in the back and NONE in the front of the sink. We now have to reinforce the sink ourselves to ensure the sink wont drop when filled with water. When we contacted Rosanna about the issue she was so unprofessional and insulted us instead of helping resolve the issue. We asked a local contractor to help us, so he reached out to Rosanna and she did nothing but bash us. I cant get through to the owner, Dan, because of her. I have no other option but to share my experience... DO NOT USE Atlantis Marble and Granite in Acton, MA.

pa
Review β„–50

Professional, extremely helpful and always good to work with.

Kl
Review β„–51

We are so happy and satisfied with the results of their work in our kitchen countertop! The quality of service, how timely it was, and the instalation itself- everyting was great!!

Information
83 Photos
51 Comments
4.9 Rating
  • Address:54 Knox Trail, Acton, MA 01720, United States
  • Site:http://atlantiscountertops.com/
  • Phone:+1 508-203-4804
Categories
  • Countertop store
  • Granite supplier
  • Marble supplier
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Payments
  • Checks:Yes
Similar organizations