Honest guys. Dont just suggest work for no reason. Kinda slow though but they are usually busy working.

Be sure to call and make an appointment. Service is very good!

I purchased a $60k vehicle from Arrow Ford and had multiple issues with my points being loaded towards the Ford Pass program. I left a bad review with Arrow Ford directly and a nice lady called and told me that she was working on getting the points loaded on to my account which I appreciated very much. She also told me that I was supposed to be given double the points due to the price of my vehicle. She asked if I could go back and re-review them, which I did, and thought that I was being taken care of. I was mistaken because a month later I still dont have my points. I also have not been credited for the services that I have had to paid for due to not having points. It seams to me that they only care about your review and not the actual customer.

Oil change was nearly 2 hours despite having a appointment. Service was rather unprofessional. Difficult to recommend based on my experience.

I always have great service when taking my car here.

They do not know what they are doing and they do not really care about you.

I will never use there detail service again. I took it in today for the first time using them. It was the $75 detail. It had water spots still over it. Rims were still dirty and only just threw on tire shine. Streak marks over every window. $75 I expected more from the dealership. I hate to see how they do the $135 detail. Very bad for a first time customer.

You get a price for service and then they add on shop fees, miscellaneous, or green fee. When I am given a price that is what I expect to pay. Not a charge then extras that may be added at our discretion. IF you ever get a price up front explain that is what you will pay.

I wasnt really happy with their lack of communication and got over charged as well as waited longer than even the people who came after me. I will not go back there unless I have no choice.

Quick in and out

I was on a trip and wanted to get a oil change done went to this ford. People were super nice only giving 3 starts because it took 2 hours and they forgot the sticker in the vehicle. And my vehicle is old so I don’t have a oil light. had to right down the number I was at.

Wow. They should really rename it to just service lane instead of quick lane. I cannot believe that it takes over two hours for an oil change. No remorse from employees. I guess managers are content with subpar service. Nobody was in line!!!

TURTLE LANE SERVICEReally should change the name to TURTLE lane service ! 5.25 hours for a simple slow leak on a tire that we purchased thru these people. On top of that they attempted to chArge me 150 bucks for this tire that was covered under the tire warranty!!!!! It does NOT matter if you have an appointment or not others had appointments and has waits in excess of 4 plus hours . ... the front desk personnel Lied and said it would be 1-1.5 hours wait.... so a lying front desk and a really slow back end on service makes me REGRET buying anything from TURTLE lane service at arrow ford in Abilene Texas. This is my SECOND BAD experience with them and I pray will be by last ...discount tire will be my next tire purchase

Always a good professional car oil and maintenance preformed

They do provide adequate services for Abilene

My favorite place to get an oil change.

Great