I bought the lifetime oil changes and am very satisfied with that because I keep my cars a long time. What I dont like is how the wait times have been for the last year. 2.5 to 3.0 hours to do an oil change and tire rotation. I do realize though that the pandemic has made them short staffed.

Every time I come in, I sit and listen to the service advisors hustle people. It’s the same every time - “Sir/Ma’am, your engine air filter and cabinAir filter are very dirty and really should be replaced.”The they quote an atrocious price for each. Like $52 for a cabin air filter!! My cabin filter is $12.97 on Amazon, $13.97 in-store! They are usually located just behind the glove box. Super easy to replace yourself with no special tools.Same goes for the engine air filter. Easy swap. Cheap to do (mine is $11 at AutoZone if I stick with OEM style filter, not a FRAM upgrade).Here is a screen capture of my last “suggested maintenance”. It would be around $90 for the parts alone! I can buy both for around $25 and swap at home in 10 minutes!!! Thanks Lithia, but I will replace them both on my own for less than your cost of a cabin filter.You can have a new filter in there and they will still tell you the same thing. Don’t fall for the scam!!!Aside front their air filter side hustle, they do a good job.

Got me in and out quickly for a system update. Went above and beyond for me.

Didnt really get a lot of help concerning my vehicle.

I had a problem when my check engine light came on, along with a flashing 4 Lo, and 4 Hi. I asked if a mechanic could tell me what was wrong. This was Sept 18th, I couldnt get any answer till October 9th. Just leave it or make an appointment. Lol What an answer. Go to 4M off of Industrial if you need assistance.

David Wright in the service department was great and did me right! Hope I get to work with him again!