I had issues with my battery and with a sensor. John was so very helpful and went above and beyond to assist me working not only with my cars extended warranty but also manufacturers warranty to get all my needs taken care of and covered. I was also provided with Lyft home and with return to the dealership which was such a nice and considerate service provided. Thank you, John!

The staff are great as well as the service. I have purchased 2 trucks here. The only reason I rated a 4 star is the age of the property and its location. They really need to move to a much bigger space

I have purchased 2 cars from here. I have always had them serviced here too! It is quite a drive for me but I am always welcomed and taken care of! This place is great from the service dept to the sales dept. I will definitely purchase my next car here! The employees work VERY hard here!

We thought we had purchased a car yesterday, had a hand shake with RJ Sahil on a price and they took our check and ran our credit even though we asked them not to and they said they wouldnt cause its a cash sale. We were waiting for them to bring it up from Sacramento. We waited to sign because they wanted to charge us a 250 dollars to be able to return the car if we didnt like it. So i said we havent seen it, we will wait to sign then til we see the car. Was suppose to be in town yesterday. So we call before they close, said car will be in town first thing in the morning. Call at 1 p.m. to see and he informed us, they sold it. Sorry, someone was suppose to call. Thank you RJ Sahil. You are the kind of sales people who give them all a bad name.

Their service department is awesome. John is the best. Im so happy I brought my car to them💓

I want to thank Ryan Hess for the excellent service and attention to detail he took in taking care of my car. The service was outstanding and the Ryan provided excellent customer service. Thank you so much for everything you did to help me with the service on my car.

I come from out of town to have my car serviced at Nissan of Yuba City, and it is worth every mile I have to travel to get here. Jhon always treats me like a favorite Aunt. I trust his recommendations on car repair and routine maintenance. Anita is quick and on the point! My Wednesday appointment went quite well! Thank you Nissan Of Yuba City Service Center for a job well done. Your smiles are still apparent behind your safety mask. Your kindness is apparent always.

Working with Serge was a great experience. He’s customer experience was on point. He was quick and informative with a great attitude. Serge went out of his way to make sure I was satisfied with my purchase. Including having the car picked up from Sacramento and delivered the same day.Thank you.Highly recommend Serge!!!

The maintenance crew are awesome. They get everything done in a timely manner. And make sure your car is great before you leave there.

The service provider I was given, Jhon, was very rude and unprofessional. I went 3 weeks without a vehicle, never offered a rental or anything KNOWING that was our only vehicle and me and my husband both work out of town. I had to miss days of work as my kids missed school due to no transportation. I had called multiple times every day as well did my husband, and we never received calls back and would always be told he was to busy to talk to us.

Narmo was very friendly, knowledgeable and professional. He answer all my questions and even got me lunch. The financial personnel was very professional and friendly. Everyone was in their top best. The process was as I expected, thank you and hopefully you all continue with an honest and friendly service

I love going to Nissan of Yuba City. The employees there are great.They answer all my questions.If they dont know the answer, they will find someone who does.They go above and beyond to help the customers.Love it.Keep up the great work.I would also like to add, if you ever need a detail done to your car, Nissan is the place to go.You cant even tell that Ive had dogs in my car.They did such a great job.It looks just like the day I drove off the lot with it.Brand new. These guys are so great.Thank you Nissan of Yuba City.

Anita was amazing! She listened to all my concerns about my car. She explained everything to me and gave me different options for what best financially work with me which I truly appreciated because I didnt feel like they were just trying to sell me a pricey service since I didnt know any better. I will definitely keep going back. The staff was so friendly and even though they were so busy they were still attentive to all costumers with an amazing attitude!

Theyve been changing my oil since 2015 at a great price. Theyve done other work on my car too. Yes theres a wait but worth it!

Worst place to get any service done on your car and for yourself. My lug nut key gets taken. No biggie, so I call and they told me to go pick it up. I get there they tell me to buy a new one. I decline but then later needed it incase i ever get a flat on the road. Go to order one and was suppose to pick up the day after. Get there to find out my order was never placed. I decide to cancel the order and never get my refund. Still trying to get my refund. Pretty sure they wouldn’t like it if I took $100 dollars from them and tell them I will call them back tomorrow but never receive a call back. Worst place to ever go to.

Our vehicle was completed in a quick, timely fashion. It was in for a computer issue and within a few hours, it was done and running better than when we first bought it brand new!!!

I called at 3pm to schedule an oil change. I specifically asked for an appointment that they could be confident that it wouldnt take too long. I was given a 4pm appointment. I drove from plumas lake to find out it would take 2 hours (which is actually 3 hours in service advisor time). And that was after waiting several minutes while the service advisor dealt with an extremely upset customer who had been sitting there all day.

Like always, exceptional customer service, very friendly and knowledgeable.

Patrick the service manager is always a pleasure to do business with. The whole crew always does a great job and no matter how late I can always count on a car wash which is a plus. Never been to a better business to have my car serviced. 10/10

I recommend Nissan to everyone. I went there for an oil change and the customer service was so great even though i didnt buy my vehicle there. I went back recently for a few issues and regular service. My car guy went above and beyond to get things paid for by the warranty and reduced my cost by more than $100. The staff are always friendly and extremely helpful. It shows that shows they actually care about customer satisfaction.

My recent experience was amazing because I never imagine getting a new vehicle that day...Thanks so much for the opportunity and the facility and attention of MR; Juan Anaya and all the personal involved.

Horrible customer service. I went there and no one came out to help. Was very interested in purchasing a car. Never going to return here.

I bought my Truck from Nissan Yuba City and was very pleased ...However bringing it back for SERVICE is a whole other story...I drive 35 miles just for a routine oil change and tire rotation with an appointment and they expect me to wait over 2 hours are you fricken kidding me..I think Nissan Yuba City needs to reimburse me for my gas... Wont be doing that ever again.

The service used to be great…..now the apparent new crew is horrible. I scheduled my routine oil change for the first appt of the day (it was 7 or 7:30am). I waited in the lobby until it was completed. The problem was I had to wait OVER 3 HOURS. Yes, I complained nicely but the 3 staff at the counter did not seem to care, merely telling me “it should be done soon.” While in the lobby, I submitted a complaint on the YC Nissan website and was contacted immediately….by a salesman who wanted me to trade in my car. I explained to him I’m not looking into a new car right now, I just wanted my car’s oil changed in under 3 hours. He said “I understand….but this is a really good time to trade in your car.”🤦‍♂️👎👎

Made an appointment earlier in the week to get a key programmed. Confirmed when scheduling that the part I had already paid for was there. Showed up to my appointment and they can’t find the key. Went to breakfast and came back to to ask about key. They had miraculously found the key but since it was past the scheduling time, I would be put on the walk-in waitlist. They told me it would be at least eight hours. They also don’t ship parts to other dealerships.

I had my oil, oil filter, air filter replaced and the tires checked and rotated. They were extremely nice and courteous even though the internet was down.

Update: 10.15.2021 - Service time is still bad. Other dealers get a simple oil change done in an hour or less. 2 hours is just unacceptable nowadays.I had previously scheduled an appointment for an oil change a week in advance. My oil changed lasted a span of 3 hours. I inquired as to the delay, and they basically said, they forgot. Also, on a previous visit for an oil change it took them 2 hours and blamed it on covid. I understand theres a pandemic, but thats not your customers problem, plan better if youre short staff so people are not inconvenienced and miss other appointments. This will be the last time we use this dealership.

Polite, professional and on time with delivery of my vehicle.

I sold them my car on the 5th and was told they dont give checks on the spot. They told me my check would be at my house in a week. A week went by with no check. I call and am told it will take another week. Check still doesnt come. Call again and they say it will be any day. I finally call again after 22 days of waiting for the check to tell them I am filing a complaint with the DMV and my check is miraculously there even though they didnt call me to let me know it had arrived. Best part was when I got there to pick up the check they had the words CASH FOR CARS painted on the windows, but I was told they dont pay out people for vehicles on the spot.Would never recommend this place to anyone

As always, excellent in all regards - fast, thorough, and complete with updates as when the work will be completed.

Im too angry to write a review... One star rating for sales... One star rating for anything you can dream up. This place was a complete waste of my time... U less you want to get scammed into paying more than you are worth, dont go here.

Came in for an oil change/tire rotation. I was informed about the fuel induction service and its benefit to my vehicle. I accepted. I was also told that my brakes should be maintained soon. The service was professional, as usual.

Dont jeopardize your safety or waste your money. Was a loyal customer for years. Took the car in for an inspection & told all was okay. Almost two weeks later someone called to say our breaks & head gasket needed to be replaced. Good info to know after crossing the Tetons with my family. While the breaks did need to be replaced they tried to upsell the head gasket. Hope it was worth it for you.

A little slow but it was because I did not have an appointment.

Very courteous and efficient employees. So glad we bought not only this brand new car but also our previous car. You can bet we will buy from here again.

The whole experience was just wonderful. It’s because of customer service like this that I’m willing drive 1+ hours to come to this specific Nissan dealership. They’re kind and super helpful!

Patrick and Ryan of the yuba City Nissan went above and beyond my expectations I will recommend Nissan I will continue to go to Nissan and where I had purchased my vehicle I had my vehicle for 1 month and 6 days and my transmission went out I will never buy another car from them but however Nissan is amazing wonderful compassionate just an overall amazing experience

Bad service today. Had a 11:00 appointment just for a oil change and tire rotation drop car off at about 10:30 am. Waiting for a Uber back to get my car called 4 times no Uber I walked from my hotel to get my car and it’s 3:00 had to be at work a 2 was told car would be ready by 12:30. Never again

Best experience I’ve had in my car searching, discussing matters, and obtaining financing. Great service, positive attitudes, and no sales pressure.

Time management was off. Realistic timeliness werent set from the beginning and the follow-up was less than professional.

The people were very friendly and worked with me to get what I needed from my trade in and set me into a great truckThank you

WORST CUSTOMER SERVICE EVER!! CALLED WAS ON HOLD 5 MINUTES. CALED THREE MORE TIMES NEVER GOT TO TALK TO ANYONE. BEWARE THEIR HIDDEN FEES!! FOR 6 YRS. WE WERE LOYAL CUSTOMERS BUT THE WAY WE WERE TREATED WHEN WE PAID OFF THE VEHICLE. DO NOT GO TO THIS DEALER!!

This was my first time taking my new Rogues for a service. The service was complete in exactly the time they said it would be and a very friendly staff.

It was a different experience. Never expected a dealership treat us this good. We got the car we wanted and in the color we wanted with the unbeatable price. Sahil was our salesperson. He was very nice and polite every time. I would recommend this dealership to my friends 100%

My boyfriend had an appointment in the morning to get my horn fixed. When he arrived, they said he was not booked. He let them know he needed the car by 1:00 because he needed it for work. They said they would have it in time. He had to call in because they did not call him back till 3. We had to leave it over night. We picked it up the next morning. When we got home, I noticed a bump on the passenger side with paint markings. Very disappointed with their service.

I am very happy with the job done and the beautiful clean and shinny car!

Worst customer service EVER. Went to look at a vehicle and could not find a salesman. Someone finally came out but had very little knowledge of the vehicle. Wanted to take it for a test drive but it would not start. Was told to come back the next day after they have the battery replaced. Went the next evening and it was still not fixed. It took a week to get it fixed and we were told it was just the battery. Come to find out when they attempted to jump start it they messed up the electrical in the dash. Each department blamed the other for the delay in repairs. After it was fixed we asked for the service order to confirm what the issue was and that the recalls were fixed. Of course this went missing and the blame went elsewhere. Was told they would find it and text me when they had the work order. Never heard another word from them. Would not be surprised if the recalls werent fixed. After getting the vehicle we then noticed that when they took the paper that has the specs and price of the vehicle off the inside of the window they scraped off some of the tint. They tried denying that they even had the paper on the window and after some arguing finally agreed to replace the tint. When we asked how long it would take we were told to ask the person in charge of the tinting since it was his business. Throughout this whole thing we were the ones having to reach out to get information and updates. Very disappointed and will never do business here again

These guys do an excellent job the changed my oil, rotated my tires and vacuumed the inside of my car for a VERY good price. Satisfaction guaranteed thanks Nissan youre awesome 👍👍

Very great experience from sales to service. I love my Nissan wouldn’t take it anywhere else

When we came in we had our expections lower but thank u Al & Cris for making it possible to get a new car for my disabled boys to be safe in. We love our car!!

I used to love this dealership for my maintenance needs. However on 5/25/21, they completely dropped the ball. I went in for an oil change and the multipoint inspection. I arrived at 11:30 and was told my car should be done around 1. At 1, they came to notify me that there were some issues with my vehicle. They said that my rear shocks were leaking, and that they were covered by warranty, they had the parts in stock and they could fix it that day, but it would take a couple hours. I didnt have that kind of time, and after much back and forth, including talk of a rental (that they did not want or could not provide) I chose to make and appt. for 6/3/21. Also noted on my inspection sheet was that there was a critical issue with my brake fluid. It said it was extremely dirty. They quoted me $169 to flush my brake fluid. I took my car to a mechanic friend, who checked my fluid and showed me how clear my brake fluid was.While checking my brake fluid, I noted that my coolant reservoir was extremely low, almost completely empty. I looked at my inspection form, it showed that the coolant was fine. When I called the dealership, they told me it had been checked and it was fine, and that I must have a leak and that they would look at it when I brought it back for the shocks. There is no evidence under my car of any leaks.I have requested to file an internal complaint, and was told the service manager would call me back, but at this time I have not heard from the service manager.

Patrick is a wonderful service manager, he took care of me and ensured that I left a satisfied customer! Thank you for taking the time out of your day to personally reach out! The staff was also friendly and welcoming. Thank you Nissan of Yuba City! ❤️

We were treated like family. RJ was very friendly, listened about what I was looking for, and knew exactly what I would want. Gave me many options to choose from. Great Place to buy a NEW car.

Everyone on staff here is AWESOME! Pat in the Service Depot has the best service with excellence disposition. Juan in Sales does an amazing job at making you feel like youre the only priority and finding/giving you exactly what youre looking for, and Al in Finance make sure you understand everything youre signing for to the tee! Hands down, the best auto sales/service experience in Yuba City!

R.J. was an excellent guy. He really strived hard to earn our business, and it was apparent in the way he conducted himself. Honest, forthright, fair, and kept his word. We have bought many cars at Future Nissan over the years, and it was our go to dealership. They failed us at a time of need. When I reached out to R.J. at Yuba City Nissan for help, he did so, and surpassed our expectations. I am a loyal person if treated fairly, and I will be loyal to Yuba City Nissan for the foreseeable future.

I brought my 2020 versa in for it’s first oil change and tire rotation. I made an appointment on line and my car was taken in right away. It took a little longer than they told me to get back after the work was done.

I have gone to Nissan for years now and have always been very happy with service but this time, the service was just below average. Not only did it take over 2 hours but I did not get an overview of what was done. I had to ask in order to get the information. Also, I got the tires rotated and they did not even bother to check the tire pressure. The lights came on as soon as I left. Also, I did not get a service sticker indicating when the next service should be and when I called, the person I spoke to seemed bothered that I would even ask.

Highly recommend this place. Thanks RJ sahil

Typical dealership..keep you there forever (2 hours for an oil change) and try to sell you everything. But they were nice and threw in a free car wash for making me wait so long.

They did the job exactly as required. Nothing spectacular. Some employees seemed overwhelmed by the number of customers trying to service their vehicles, and people waited when they didnt have to, but thats being nit picky.

Pleasant staff, super patient and helpful! The best car purchase Ive had.

Bought a new 2012 Nissan Frontier truck. No hassle deal, great price and the salesman Normo was a great guy,Im very happy with my new truck and so is the wife!!! Ill recommend this dealership to my friends.

Clerk was friendly, professional and courteous. So was the shuttle driver. True to their word. And cheaper ..

Anita was super sweet and fast with her service. Gave me all the info I needed and called me as soon as my car was done getting the oil change and free car wash.

Took my car in for ac manager said i cant help you i paid 1000 to fix he keep my car 5 days never fix it told me its my problem wow youhave a man talk toold lady who just paid you your manager should be fired going to court its my age maybe you dont talk to me like that look at your store he just walked away from me back in my 106 d hot car see you in court its going to be alot more than1000. no stars i had to put one star but they dont even get one star.

Truck was having issues and they fixed it.Overall it was a painless experience.

Came in for an oil change and a multipoint inspection. Mainly wanted the inspection done to prepare for a long trip. Took three hours from appointment start time.After asking for my inspection sheet twice, they didnt have it and just said everything was good.My multipoint inspection magically came back spotless even though I had a check engine light on and knew of some other problems. Laziness.Two stars because although they were slow, they kept me updated with where my car was.

Serge was amazing. He had everything done before I ever stepped foot on the lot. The day I showed up he had the cat ready paperwork completely filled out. All I had to do was drive the car pay and sign. I was out in 45mins tops.

Amazing customer service and they go above and beyond to help you 😊

I called to ask some questions on buying a car, a man by the name of Alex Luevano, answered and had answers to all my questions. Didn’t pressure me or make me keep my guard up. Felt like I was taking to a friend. When I go in to purchase my new Nissan, I’ll definitely go to Alex, as I think everyone else should. The Man is understanding and super cool. A Professional sales man in my opinion.

Great customer service. Very friendly staff.

Very fast transaction. Sales rep very forward with pricing and offers.

I purchased a vehicle from Nissan yuba city in December and then last month my payment from credit acceptance was reassinged5 back to the dealership, and rhe dealer ship says no that credit acceptance still has me as a client so i have called nissan several times to find out what was going on and noone can give me a answer or even call me back when i leave messeges.so I guess you can say iam one unhappy customer.

No complaints regarding the service. Just felt that the specials were really not that special.Probably can save more by driving across the street to Jiffy Lube.

Patrick is a great service manager, very kind, seems to really care about each customer. Absolutely great attention to detail! Couldn’t be happier with the service provided!

Yuba city nissan trys to rip people off. The told my mom she could get what she wanted a minivan with 2500 dollars down. She already told them she had bad credit and she could do the 2500 dollars down and 400 a month. They turned around after 2 days of sitting and waiting with 2 toddlers in the office that she had to put 7000 down. And they are very rude and unprofessional. If I could give no stars I would.

Service guy was upfront and honest with me. I had some questions in which he answered. And my problem solved itself.

Respectable employees, very helpful and always has a great smile for the customers...

My car was washed super clean and done on time

Poor customer service before the sale. We ran into multiple inconsistences dealing with the first sales man and asked to switch to a different one to complete the purchase. The first sales man kept trying in insert himself into the dealings even though we had made it clear that we did NOT want to deal with that individual.The day after the sale we discovered the touch screen on the radio did not work (Something we failed to test before the purchase). Luckily they were willing to help by replacing the radio and billing my 3rd party warranty plan $1,000! I Was told several times during this process by the service department that the replacement part would arrive in a few days only for it to not show up. This makes even less sense when you find out they are getting the part from another dealership THEY own thats 2 hours away. Process took almost a month from start to finish.3 months after the sale I tried to make an appointment for one of my complimentary Oil Changes. I wanted to schedule the appointment on a Saturday so I wouldnt be without my commuter vehicle during the week. I was told that I should schedule the appointment on a weekday as Saturday was their busiest day and they may not be able to have it done the same day. I scheduled an appointment for a weekday, as requested, and had my wife take the vehicle in. It took 2 hours, WITH an appointment... on a WEEKDAY... Seriously? Im sure they were dragging their feet since this was a complimentary oil change.I urge anyone reading this to be very cautious dealing with this dealership and recommend that they take their vehicle somewhere else for service/maintenance.

I rated one star because I dont have an option for a lower score. The service department name should be switch to incompetent and rude department. This people kept my car for nine days did absolutely no repairs, Jhon Solorzano, terrible communication skills, never return my multiple calls. I requested to speak to the supervisor, he never call me either no wonder the little man John has the same performance thats how the ran business there. I end up getting my car out of there but nor before I got charge 945.00 dollars for storage that I didnt need!!! By far my worse experience. Never, Never bring your car here!!!

Good deals

They were very kind to me and i even was the guy that caused the most problems because I tripped over everything and i let my personal life get in the way of my future . They did me righteous. Thank You Nissan Of Yuba City, California. You get five stars Joel. Thanks to you; i realize time is worth more than i would of thought at that time that you did help me and that was multipule times.

Very pleased with the service that was provided. RJ Shail was a pleasure to work with. Exceptional service and made deal easy and stress less. Thank you RJ Shail for exceptional and stress free service.

Rj Sahil is the best salesperson i have worked with so far. He is genuine, knowledgeable and hard working, he worked back and forth to make a deal which i was not so hopeful to make. He followed up with us even month later to make it 100% satisfying experience. I recommend him for any kind of sales job. Keep it up

The sales department went above and beyond for us. We are out of state buyers and the sales team, especially Serge, helped us with everything as seamless as possible. What we really value the most is their responsiveness, communications, and honesty. Nothing was hidden. We got a great deal and we love our Altima! We highly recommend this Nissan dealership.

Alex Luevano is great to work with. Always taking care of me and helping me to get the right parts I need for my old Nissan 240SX. Couldn’t be any happier with the service provided and his promptness in taking care of me. Thanks for helping me make my car come together. I appreciate you!

My car wasn’t cleaned like they said they would clean it but they promised to make it right next time ! They r very nice ! Great customer service

Great service dept ask for Patrick he is the best

They gave me a reference to go to another shop that they use for repairs.

Went in for a basic oil change, the service member helped me address concerns with my car. It drives so nice now. Will be coming back

Its cool but when I have to wait 10 extra minutes for them to hand me the keys after there done talking is not ideal

Excellent customer service

Patrick in service is amazing! Customer service in sales is great. Not pushy and will work with you on pricing.

I was impressed by the gentlemen at Nissan. They where very friendly and took care of me. Made me really feel like they cared as well. I can say i trust these guys. Thanks homies

Everything worked out in the end and our sales team was great. I sure did have to put out ALOT of effort to get them to sell me a car though. In my opinion when someone says they have $10,000+ cash down and an excellent credit rating you should be falling over yourself to sell them a car. Not the case here...crazy!

90000 mile service: 2006 Frontier: seems they did almost everything that the owner’s manual said should be done. Got it back nice and clean - inside and out! Nice, personable service rep.(Taj)! Good communication along the way. I expect my truck to last a long time more now.

Had regular maintenance care! Thank you!

Alex Luevano is the best to work with. Told him what I needed and he got it done. Thanks again!

Brought my car in for an oil change, a recall service and other maintenance. Inside was hot apparently the AC is out, the chairs are vinyl making it sweaty underneath the legs and really uncomfortable for anyone wearing shorts. they did offer cold bottles of water to anybody waiting which I found very nice on a hot day. as a woman I am always leery when I take my vehicle in to have service done because I have gone through some not nice situations and have heard horror stories from my girlfriends, but they were all respectful and I didnt feel like I was being taken advantage of as Ive had happened at other places. as somebody that has always performed maintenance on their own vehicle it was nice not to be treated as just some ditzy female that doesnt know what shes talking about for once. they do offer shuttle service for anybody living locally that would like to just bring their car and drop it off and go home. They did over charge me which I did not realize until after I left the dealership but when I called them about it they made it right they added $25 to my one rewards account to be used on my next service, which was more than I was overcharged. Everybody that I spoke with was very nice, one of the sales guys even tried to find a charger that would work for my phone because I left my portable charger in the car and my battery was dead. the only reason they didnt get five stars is because of the uncomfortable waiting situation I was really uncomfortable while waiting for my car to get done.EDITED TO ADD after checking my rewards account I was never credited $55 towards my next purchase like I was told I would be given since I was overcharged. Very disappointed...Second update: I received a call from the service department manager Patrick. He was calling to follow up with me about my service and when I mentioned that I was overcharged but didnt receive the credit on my rewards account like he said I would, he not only gave the promised amount, he went over and above and added enough that my next oil change is on the house. He was a very nice guy and very thorough with his customers.