Marty Drum from ypsilanti location was very professional and on point with every step of the process. Carter lumber did everything to my terms and delivered my lumber package in sections, they just didnt drop everything off and was done with me . From lumber to window screens, Im very pleased with Carter lumber thanks again Marty you made it easy !

Waited for and watched a couple other people enter the store, place their order and buy the material they needed. I placed my order and waited for guy at counter to get everything entered....another guy walked up and wanted me to leave the store because I didnt have a mask on. None of the others they helped before me did either. Unfortunate. I would have potentially purchased ALOT of lumber from them.

I dont even know how this store is still in business.I called 3 weeks ago trying to get some pricing on a list of supplies to finish my basement.The gentlemen told me that he could help me no problem, advised me to send some photosof the existing doors and trim so that he match it. I sent a long list of supplies that I needed nearly 2 weeks ago! I called today because I NEVER heard back from anyone and he tells me that he will TRY to get it done by the end of the week! How busy can you be? I will NEVER use this company and dont waste your time calling.

Bought a door from the Waterford location and it was a custom size door. told them the day I was going to pick up the door, got there and they told me that they threw the door that I paid for in the TRASH!!! horrible customer service, they told me that they can reorder my door and I told them that I need it in two days they said its gonna take four weeks. so I left with my money back and pissed. no help!

I would never do business when them. I got refered to them by a contractor, I talked to Mike and gave him my garage plan. He put together a list of materials for me. He called me the next day and I told him i was going to review the price i got from him with the quote i got from Home Depot earlier in the week. Mike proceeded to say that he was wasting his time with me. Really!!! No Mike unfortunately I wasted my time with you. I will ijust order my $7,500 order from Home Depot where they treat their customers with respect.

Excellent service