Adam in appliances was extremely helpful and informative!

Miss Tommy that works in the hardware department is the best, she has a ton of experience and with ther experience she has always helped find and also learn stuff that I didnt know. Home depot should have more people like her 🙏

This is my go to Home Depot. I operate a handyman service (Lucrative Entities LLC) and whenever I go to this location and Walter sees me he is always approaching me to ask if I need assistance, he is very informative and eager to help. During my visits I observed him interacting with other customers and he is just amazing. His knowledge, conversation and willingness to go the extra mile is why I choose to return to this location. He will go out his way to help customers and I just want to make sure his excellent customers service is not gone unnoticed. I normally see him in the hardware/plumbing area.

Ive never written a Google review before, but I decided to now. Always go this Home Depot, never really need to ask for help, can usually figure this stuff out on my own. But last time I went I need some advice and I ran into Walter. He was patient, took the time to explain my options to me. Saved me from making a big mistake. Made me regret not asking for help sooner. Great customer service goes a long way with me. If all the staff is as great as he is, youre in good hands coming here.

Jeff at the garden center is such a kind gentleman! He helped us find the perfect tree for my front yard, which really I have never experienced at any other garden place, we truly enjoyed talking with Jeff:) He really goes above and beyond and talked about beauty and shaping of Japanese maple, he even helped us out when cashier had trouble finding skew number at check out. We really appreciate his help! I cannot help leaving this feedback, I hope management at the Home Depot can see this message and give a big thumbs up for Jeff! I will come to Home Depot more and recommend all my family and friends to shop here for sure!

The people here are great! Ayoub, Levi, Brett (sp?), Patrick, the guy in paint, Jose in lighting, many others, all gone above and beyond. Very knowledgeable and helpful crewGreat location!

I always find what I need and a few things I really didn’t need. If the store doesn’t have it in stock, I always have the option to order it or to find out which branch has it and go get it. Always my first stop before starting any project.

Shopping for a new refrigerator and checked here. Got plenty of help and they beat the price from the competitor.

Doing a lot of big summer projects. Keep coming to Home Depot because even though it is further than Lowes their prices and in-stock options are always better. Also...ask for Elena or Jake or Dawson from customer service. Both have gone above and beyond to help me with online orders and invoices.

Purchased their paint. They said no primer required. After the first coat I used primer. Then still needed 2 more coats of their expensive pain. Use a good paint company not theirs.

Nice store and has good stock of items. Had no problems getting everything I needed.👍

The person we spoke with in the cabinet/ kitchen dept. was quite helpful and helped us choose and order what we wanted. But we had to go to the Canton Store for pickup and that was a different experience...

Great place for any hardware stuff you need for fixing your home, doing a diy project or upgrading in general. Their staff is very knowledgeable and will also provide your with guidance if you explain what you are trying to do. Reasonable prices on everything and they have great plants specially succulents. The quality of their products is very good. They will also provide custom cuts on the lumbar that you buy from them. Well organized store and good staff with good service.

Was able to take my puppy into the store and get a military discount to boot.

This store has the absolute worst customer service!! Started a kitchen remodel in Jan of this yr. I am still without counter tops or a kitchen sink. Cabinets were installed two months ago. I have been given little to no information on how the process works or what to expect next. The customer service representatives, one in particular, by the name of Whitney, really needs a lesson in customer service. Not once did she apologize for the situation, she only had excuses. I will admit that my voice was stern but I said nothing off color, and definitely nothing deserving of being hung up on. When I started this process I informed Home Depot that I was planning a graduation party for my only child on July 24. I have paid a caterer and rental fees and still have no countertops or sink. Not so much as a phone call or email which is why I phoned the store today and endured Whitney’s horrific customer service.

My personal favorite Home Depot. They always carry my strange sized furnace filters

I can find anything I want for a good price for my home

It’s Home Depot. Don’t think it’s so great that it needs a “The” before it but if your trying to adult and be utilitarian at the same time here you go, and be great!

Good store. A little smaller in size I think.

Hard to find staff, but good selection and things are generally in stock

I want to get a 2 gallon or 3 gallon gas can and do you know those gas cans, was 4 and 5 dollars, before the Disaster and when the power went out do you know they went and set those gas cans up to $16.00 and more. I say dont buy if they do not care about their Customers. They make Billions of dollars off of us, and they dont care about us.

Decent prices and usual has everything we need

Worst experience ever.will never do business with home depot again. Terrible customer experience.

Great store! Have done a few online order pickups here and my items are always on hand within a couple minutes of me arriving to pick it up. Good variety and prices.

Knowledgeable, helpful and quick to assist. Got what I needed, and out the door without breaking the bank.

I had an interview there, it was very unfair. They interviewed me with a position I didn’t apply for or knew anything about.When I told one of the store managers that interviewed me by the name of “Q” that its not the correct position, he told me to do the best I can answering the questions that are based off the wrong position. The other guy who was interviewing me was the department manager for that wrong position they insisted on interviewing me for.He asked Q if he wanted him to get the right department manager for the position I applied for & got set up with via email, but Q told him no and that he should just stay & learn because he never gave an interview before.I felt very uncomfortable & was very annoyed in the whole process, I felt as if I was just an “learning experience” for that department manager since he’s never conducted an interview before.The interview was horrible and I regret wasting my time and energy going there. The manager Q even tried to turn the interview into a therapy session because it was going so bad, & he was giving somewhat of many “polite insults” to me.I wanted to get up & just walk out of the interview. Once it was finally over the manger “Q” didn’t even walk me out.I even tried to get in touch with the store manager to tell him about the horrible experience but I have yet to get in touch with him! Very disappointing & unprofessional on Home Depot!

The gentleman who helped me, John in power tools, went above and beyond to help me get the promo deal on my ryobi saws allHe was out but looked online for me and I was able to order right away. That is why phone depot gets my business as opposed to loews. Thank you.

I choose Home Depot primarily because they hire more mature staff that are knowledgeable and Im a do-it-yourselfer. Also the staff is more available and pleasant in general.

Got the leaf blower I needed at a great price.

I needed a water vacuum because the big thunderstorm flooded the basement. So I rented one from their tool rental center.The staff was friendly and helpful, and most were wearing masks over their noses and mouths, though several staff were not, so I only felt safe speaking with the ones wearing masks covering both their noses and mouth, and avoided the others.They had some good sales on home automation products like the Google Nest Learning Thermostat, and the Philips Hue smart light system, so I picked up the systems, and an looking forward to set up some nifty home automation in my new home!

Thank you, Harold, for all your help today even when it wasnt your department . You made todays purchase much easier to handle.

Love the Home Depot they are so helpful and have everything you need and answer all the questions you ever have definitely a must go to store all the associates are very friendly and helpful! Thank you to all the Home Depot associates for making my experience wonderful and Pleasant

Great service. You can find anything for your home here.

Shopping for a fridge for our investment property. Home Depot has nice and decent size fridges for a ver good price.

Nice, clean, well stocked. The attendance, or customer service, have always been able and willing to help.

The staff is always courteous and checking with you in case you need helps locating certain items.

My second home! Love Home Depot! The one cute manager (asst manager?) there with the glasses is a bit moody but she’s sweet most of the times, the rest of the staff is always great! Just need the staff to be more available to customer’s questions, sometimes I’ve spent 20-30 mins waiting for someone and I am there 2-4 times a week sometimes.

Tools were in decent shape. Service was quick

This location always has friendly and helpful staff. They always have what I need in stock. Last time I was there, I needed plants. The price was great, the planta looked healthy, and the staff was kind enough to assist me with the heavy load- especially since Im pregnant.

Everything was clearly labeled so I could find what I needed without the help of an employee! Also I LOVED the clear partitions between the self checkout registers!! The store was clean and easy to find things i needed! I love the fact I was in and out quickly and most importantly safely!!!

Excellent price on over the range microwave, and excellent attention; thanks, Adam.

Dishonest tool rental department, incompetent management won’t own their mistakes even clearly in the wrong. They don’t properly inspect returns, will give you defective machines (I got three - ! - defective orbital floor sanders in a row), and will charge you for 100% of the time you had them. Even if that only consists of the time you spent getting it to the job site, finding out it doesn’t work due to their error, and bringing it back, yes they will try to charge you for that time with their broken machine. Go somewhere else

Website integration is awesome. Most of the time people are very helpful, this time around it was difficult to find someone to help with a saw it that was needed. Typically this is not an issue.

Nice home depot but the traffic on carpenter rd is always awful.lowes sits right accross the street for price comparison.

Able to find everything I needed. Staff friendly and helpful.

Usally have everything i need. Excellent service.

I had such a great experience with Jack who helped me make tons of copies of keys. He was incredibly helpful, knowledgeable, and kind! Great experience.

The woman in paint was very helpful but didn’t seem to know about anything in detail. I later found Art from the windows and doors desk, and he is amazing. Went out of his way to assist me with a lumber product and tell me a bit about paint. Thanks Art, you’re amazing.

It was alot better than Lowes. Went to Lowes Sunday do you think I could find any help? Asked the supervisor how many people were there with a vest. Said extra on weekend. Took a walk with him no one to be found in half the store we covered. Told this common at Lowes.

Store manager was extremely helpful in getting me hooked up with the right people to help me with my order. They also had what I needed in stock which is always nice

Love this place! Everyone is friendly and helpful! They always have what I need and will help as much as possible for you to find it!

Just fine no issues

Went in to get a chip paint-matched for a nail-hole touch up job and when asked about the details of the paint that I wasn’t familiar with, I tried to show the attendant a picture of the paint I was trying to match (a pretty efficient way to communicate what I was trying to do, or so I thought). The attendant proceeds to turn around to another employee and throw his hands up in disgust.Ok, I thought, it’s early and he’s having a bad morning. He then asks what type of paint I want; good, better or best. I’m not sure what the terms mean and say I don’t need much paint so if the dollar amount isn’t very different why not go with the most expensive? He then gets extremely frustrated again and raises his voice: DO YOU WANT GOOD BETTER OR BESTLike wow, that escalated quickly. How about explain the difference of the terms instead of raising your voice and repeating terms I was obviously not familiar with.I’ll be going to another store next time. Giving it two stars because at least the rage-filled employee left after his second tantrum and another person took over who was helpful.

Politics aside, decent selection of home improvement equipment.

HD is slipping on keeping the general departments layout similar and sensible throughout stores. As a corp account user, I go to many different stores and some are just janky in the way they laid out the overall store and individual departments. This is one of them.

Great customer service, though I had to wait for assistance because of shortage of staff. Prices are compatible with decent return policy.

Ordered a major appliance online. It arrived dented. No big deal, send a new one. Nope. I call the 800 number and they tell me I should have read their preparation email that stated to check for damage at the time of delivery. Made to feel that this situation is 100% my fault was the worst feeling ever.

The registers are easy to use :)

Staff helpful; good stock of items scarce at competitors.

Easy to find what I needed and the staff was friendly.

I found what I needed quickly and didn’t forget to get my veterans discount

It may be suppliers, but stock is really hard to come by consistently from department to department. Prices keep going up while service and quality of merch seems to be on the downward trend. Shop diligently.

I ordered online. Quick pickup and the lady was really friendly

Update 4/7/21 from 5 stars to 1: They do not enforce their mask policy. Two special snowflakes in 20 minutes and my call to customer service when I got home was a mealy-mouthed explanation about signage, audio notifications, and how only managers can check people out without masks.Ive spent a lot of money at this store but were done. All the construction were doing this summer will fatten some other companys wallet.This pandemic wont be over until stores direct the maskless to mask up or order curbside service. Given how many people mask as compared to unmask, you have your risk assessment backwards. #boycotthomedepot

This store does not commit to Covid safety procedures. Several customers walking around with masks off or not worn properly. When approached, team members said it wasn’t their job to enforce the rule, the one they have clearly posted at the entrance of the store. Almost every time I go here there are employees standing around talking while customers are looking for someone to help them. Giving two stars because they are usually well stocked, but so are other places. As a retail worker myself it’s not hard putting things on a shelf, but good customer service and keeping your guests safe is...i guess.

Recently our dishwasher broke and we set out to find a new one. We went to a couple stores to shop around for what we wanted. We landed at this Home Depot and the salesperson was very nice. He help us determine what was in stock and see how fast he could get it out to us. It wasn’t his fault, but it would be close to a month before we received the new dishwasher and got it installed. After the sale, he sent me home with paperwork and a checklist to make sure things will be ready to go.The big day arrived and we were all set. The delivery guy showed up, walked straight to my sink, opened my cupboard and declared that there was a problem. He told me that he couldn’t touch plastic and therefore could not install my dishwasher because there was PVC pipe. I reviewed the paperwork that I had from Home Depot and this wasn’t mentioned anywhere.I asked for a minute to contact Home Depot since he was a 3rd party contracted for delivery. He became quite rude and refused to give me even 5 minutes for a call. He interrupted my attempt at calling the store several times, and then had me speak to his dispatch because he couldn’t “just wait.” After explaining, they agreed to wait 15 minutes while I tried to find a resolution. The resolution did not come and he again, rudely interrupted me while I was on the phone to tell me he was leaving, and that he didn’t “have” to tell me he was leaving… he was just being polite.At that point I refused the delivery because I didn’t know what else to do and had no time to think of a solution or anything. After the incident, I did a little research and discovered that the “plastic issue” isn’t really an issue and several plumbers indicated that this is standard practice. The company I went with (after this issue) also said it was one of the “weirder things I’ve heard.”I should also point out that this gentleman walked in with a face mask properly on his face, but when he became annoyed with me… he stopped wearing it properly and had it down under his chin. It definitely reflects poorly on both Home Depot and GE (which I came to understand is involved in finding 3rd party delivery companies for bigger stores like Home Depot. I will not be shopping at Home Depot any longer. This is a lot more detail to the story, but these are the highlights and enough to indicate the major issue.

In and out quickly. They had exactly what I was looking for.

In and out no lines. Perfect time of day to go.

Pandemic? What pandemic? The Home Depot has proven to be a very resilient company. Unlike IKEA, which is looking more like a yard sale, The Home Depot is thriving. Stocked shelves, more helpers than ever, fast checkout, great prices, top brands, Ive always enjoyed going to HD for all our home and business building needs and theyve proven they can handle the toughest of times. Great job, HD!

Really nice store, helpful people.

The lady at the paint counter was very helpful. This was my first time buying paint to do three pieces of furniture

Found what I needed. No lines. Prices fair.

Well stocked.Fast check out.

Failure to deliver. Ordered a refrigerator in November with a delivery due today (Jan)from 10-2, didn’t show up and received a phone message at 4:30pm stating we were rescheduled for a week later after the taking the day off to receive it. Did get them to reduce next delivery to 6 days from now, keep in mind it was PAID for in November. So go somewhere else where they have refrigerators on hand or wait two months after paying for it for them to deliver... still waiting!Update 11 Jan: Failed delivery #2, still waiting. Third delivery scheduled, they have my money they have my refrigerator. Called this Home Depot store and all they did was call the same delivery company I already talked to with no change in result.Update 12 Jan: Can’t get confirmation from delivery company for the new date yet, was told after the second cancellation would be Thursday but no confirmation message. Spoke to company and was told it was unreasonable to expect any prioritization for their third delivery attempt.Update 14 Jan: Driver failed to show up for third delivery attempt, help line doesn’t know the status of truck, were listed as the next stop for over 3 hours.

I did curb side pick up everything went smooth and they were nice and helpful I would do it again

Good store. It is well stocked with the cedar boards I was looking for.

Its home depot! They have everything! And the best associates!

The electrical are person was of great help, and very knowledgeable with the best attitude and friendliness.

Paint department usually flawless in their advice. Unfortunately this time they were wrong and had to rethink and adjust my current project.

Nice store. Clean. Shelves well stocked. Quickly found what I was looking for. Good prices. Ease of self checkout.

Employees are all super helpful, give great advice on what to buy and how to go about projects, and have outstanding customer service. I used them to buy the bulk of lumber for a large Eagle Scout Project and they couldnt have been more helpful.

Didnt have in stock what their web page stated; Aisle 29, Bay 16. Not even shelf signage, or a shelf for that matter. Second rating star is for employee who tried to help find item with me, to no avail.

Generally I can A L W A Y S find several items I cant live without whenever I visit any of the several Home Depots located within my usual shopping areas-- (between Ann Arbor and Plymouth, Michigan)..always plenty of parking also!

George in the lighting area was very helpful, spent as much time as we needed and answered all of our questions

Great store for home project supplies. The knowledgeable associates were helpful with a question I had and what I needed was in stock with the quantity needed.

This store had helpful staff and were able to get us in and out quickly. One thing I didnt like was all the Pro stuff. We just come when we have projects. Good store overall!

Can always find what I am looking for. Clean store great customer service. Will be back.

Popped in make a special order of some equipment for an upcoming job. I was helped fairly promptly at the pro desk. Order was completed quickly and I was on my way.

Smooth checkouts, helpful staff, very organized and well stocked.

Got wood

Great place 👌

Advertised special buys are rarely available resulting in wastage of time and effort. During busy hours, there is always a shortage of shopping carts and you have to go looking for a cart before starting to shop.

Appliance delivery never showed up.

Good store overall, rarely consult staff but never had an issue when i have. Online order/pickup in store was quick and easy.

Called the store multiple times over the previous 2 days and because no one would answer the phone I went there to purchase a snow blower. The item was on a top shelf and the sales rep was unable to answer questions about the item. I asked her to please get it down so that pulling the item down was not necessary because I could read about it on her cell phone. She then, with her dutifully masked face, held the phone about 3 feet away from me. I told her that I cannot read small print from that distance and asked if she could bring it closer. She refused to do so and refused to allow me to touch her phone to bring it to a normal reading distance. She then called for someone to get the item down from the shelf. That individual was quite polite and eagerly willing to answer questions. He did not appear to be terrorized by me and the fact that I was breathing in his presence without a worthless face mask.With respect to the first sales rep, if she is so fearful of getting some respiratory disease from me (a healthy person with no cough or contagious skin diseases) which she as a young apparently healthy woman who I presume does not live in a nursing home, then maybe it would be best if she simply did not come to work at all.Why is she working there if she is so fearful of interacting with customers? If the employees cannot treat people in a normal respectful fashion then they should stay home. Anyone will enough and capable of working is not at risk for a bad outcome and neither is someone well enough to drive there and shop.

Got what I needed and didnt get stuck out in the freezing weather.

Good spot, understaffed but the ones they do have are extremely helpful.

I am trustee for my nephew who is on social security disability. The trust provides a house for him and pays for associated costs. The hot water heater needed replacement. It had been out for days, and my nephew had a place to shower, so this was inconvenient but no emergency. We ordered a 12 year hot water heater and its installation through Home Depot#2721, which subcontracts installation to Crew 2.. The Crew 2 installers substituted a 6 year hot water heater without lowering the price and verbally claimed to my nephew (and me over the phone since I live a day’s travel away) that it was the right one, a 12 year model. Note that the 12 year model costs much more and that the 6 year model will likely last half as long so they are not equivalent. I paid by credit card over the phone. I asked my nephew to print out the receipt and put it with the other hot water heater papers. He noticed then that the paperwork said a 6 year model, although the price listed and paid was for the 12 year model. I verified with a photo of the hot water heater that it was a 6 year model. I brought this to the attention of Home Depot #2721 Ann Arbor. The manager agreed that I ordered the 12 year model, and he had it in writing. He verified that the installers must have known they were installing a 6 year model because that is on the box etc. I asked to have the 12 year model instead of the 6 year model or the price paid reduced by half since the 6 year model is likely to last only half as long before replacement is needed. The installers refused to replace the hot water heater and offered about 25% off and a warranty extension of 5 not 6 years, and refused to do more. No credible explanation was offered. No apology was offered.Crew 2 installed the hot water heater on 2/22/21. Nine days after installation the hot water heater stopped heating water.I do not know whether Crew 2 tried a “bait and switch,” where a more expensive product is ordered and paid for but a less expensive product is delivered, leaving the business with more profit. Possibly the installers were just trying to save time and get on to the next job, since this was taking longer than planned, instead of finding the correct model. (The installers woke my nephew up the morning of installation to take photos of the existing hot water heater and answer questions about it. However, when they arrived, they realized they had to use a shorter hot water heater than the one they brought. As a result of this mixup by the installers I was worried they would have another mixup and not bring a 12 year model so I verified this repeatedly.) What I know to be a fact because of my direct involvement through texts and phone calls throughout the day of the installation, is that the Crew 2 installers verified orally to my nephew when they brought the second water heater, the one which was actually installed, that it was the right one, the 12 year one. Again, after installation and before payment, my nephew had me and the installers on speakerphone when asking and verifying with the installer that this was a 12 year model. Clearly, the installers verbally misinformed me and my nephew. They may also have misinformed their Crew 2 manager about the substitution, but that does not make Crew 2 less culpible.As a retired social worker, not just a trustee for a vulnerable adult, I am concerned that Crew 2 (through Home Depot) may be taking advantage of people.

Helpful assiciates. I found most of what I wanted.

Love this store minus a star for the costumers not wearing masks.