I called Tire Choice Auto Service Center in Xenia last Friday needing a brake job ASAP, as they were overdue and I commute an hour to work daily. They took me in immediately, at a fair price, and had my car back to me the next day, less than 24 hours later. Everyone I spoke with gave me clear updates every time I asked and presented great, kind, and professional customer service the entire process. I will return here for more work I may need in the future.

Xenia Tire Choice is a great shop to get tires or any other automobile repairs with fair pricing and honest people. Michael was a pleasure to work with and he found the Michelin tires I wanted and for a great price. I would definitely recommend and will do business again.

I could not be more pleased by the service of Scott at Tire Choice ! He has the best customer service and great quality work on my vehicles with every need I have ever had ! Best place in Xenia by far ! Thanks Scott and Team!

If you need tires and live anywhere near Xenia go here. Keith is Awesome! Thanks again, sir.

6pm on a Friday. Driving through on a road trip. Scott and Brian at this shop and John at their other location were very helpful and accommodating. Drove into first shop, he said he couldnt fit us in but called the other shop and sent us on over. They took a look and were able to diagnose the issue right away. Quickly tightened up sway bar and made sure we knew tie rod should be replaced soon. Friendly, knowledgeable, and quick. Back on the road, no clunking, drives smooth again. Thanks guys!!

Was greeted by Scott and asked him about installation of 4 new tires and also new serpentine drive belt. Scott presented several good options to choose from. After making my choice, I was offered to make an appoint for the next day or have the work done while I waited. One hour and 45 mins later, I was back on the road. Outstanding Service!!! Does not get better than this...Thank you Scott!

Scott has always taken care of all of our vehicles at Real Roots Radio. He has been great at getting any of us in quickly and went the extra mile for whatever we have needed. We love working with him and all the gang at Tirechoice in Xenia!!

The manager Scott Lawson at the Xenia Tire Choice is awesome. Always super friendly and is willing to help find you the best prices. He has earned my business and i will be a returning customer!

The service guys were attentive and professional. They went over all my options and explained the what and why of my needs. Thanks.

They were super fast and courteous when patching my tire.

Work was done right and fast, they did an amazing job and I cannot recommend these guys enough

No good at diagnostics and failed to properly fix my vehicle. I will say Scott was pleasant. Tech can fix some things but terrible at diagnostics

Terrible service.my car has been in the shop for almost 2 weeks. they kept on switching up the times on us saying it would be done Saturday & then changed it to Monday & then changed it to Friday!they said they just found out they needed to order a part for the car after it had been in there for 7 days! we called in to ask about it the next day and they said they still hadn’t ordered the part. we just called about it yesterday, the part STILL hasn’t been ordered.on top of that, they’ve already charged us $1,000 then proceeded to charge us an additional $500 for the part! it would not have been an issue if my car hadn’t been in there for 2 weeks… they then had an attitude when we said we weren’t gonna spend $500 on that car part because of how terrible the service is.we are going to call their cooperate office, to speak to someone about this because this is just unacceptable!do not come here! it is a waste of your time & money.

Avoid this place, unprofessional staff, poor communication and overpriced estimates

Had a nail in my tire guy came out and only wanted a 12 pack of mountain dew to fix it he plugged my tire changed it for me and then put air in a different tire truly awesome

Kept my car for 10 days total, after 5 days I stopped in to find out what was going on. The manager apologized then blamed the other store manager. He promised me some answers the next day, he never called. Finally I call again and the manager says I was waiting for you to call. When I picked my car up (not fixed) it had some very deep scratches in the paint that wasnt there when I left it with them. Id let a drunk family member work on my car before I would take it here. If you do take it here get pictures of your car before you leave.

Great service, stayed an hour late because they said they have it done. Would definitely recommend them

Scott and Brian were so helpful and professional. Definitely appreciated them going above and beyond 30 minutes before they closed right before the holiday. Now we can finish our travels safely to NC. Thanks guys and Happy Holiday’s!!

Took 5 hours to do a repair that they told me would take two or less. Mechanics smoking in the shop and wearing shorts and sandals at work. extremely unprofessional and unsafe. I suggest taking your car somewhere else.

I visited Tire Choice for my 1st time with a needed tire repair. Spoke with the manager Scott. Scott was great and repair my tire very quickly. I will make Tire Choice in Xenia my go to place for needed repairs.Great Job Scott and team.

Fast friendly service. Scott had our tire fixed in no time. Will definitely return next time we need a service!

People there very nice and trustworthy, manager and master mechanic very knowledgeable will work with you if its too expensive they will figure out a price that you can afford not trying to get over on anyone Took my Lexus in there and new how to work on it and did a great job definitely will be back there when i need a mechanic. Brandon Lloyd.

Got a alignment there they gave a quote before doing it and that was the price when I picked it up....good stuff over there ....thanks Guys

Technician was very helpful.

Not a reliable place to get work done

Great service from Scott and the guys

Good fast service Scott is very helpful and knowledgeable

The service was fast enough for an oil change but nothing else. Manager was alone in shop. Other mechanics were pulled out by supervisor to work in different locations. One customer in the lobby was waiting for his car. Manager said the parts were ready to go on but then had to cut out the old exhaust. Not an impressive showing.

Tyler helped me in a pinch. It was super easy to get in and out. Very clean waiting area. Friendly and professional staff. My new go to place. Thanks again!

I brought my vehicle in for an alignment and a balance. This was scheduled in advance so they should have been available to complete it. I did not receive any notification of work being done. So, I called over two hours after I dropped it off to find out they had issues. Not sure exactly what was done but they stopped at one wheel because they couldnt get it off. No work was completed and I ended up with a stripped lug stud. Im guessing they didnt want to do the work so they just sent the rest of the lug nuts on with an impact. It could have been an issue prior to them recieving it but its not like Id ever find out. After getting a different story than what was said on the phone Im guessing they did absolutely nothing.After they were done tinkering with my vehicle I guess it wasnt important enough to inform me.

I went originally for my breaks because I had a rattling sound. When I went they said it’d be a few hours and I’d get a call. I dropped off at 11 a.m and never got a call so I called right before they closed and the one who answered said “uh, I didn’t really see anyone looking at it but I’ll check and call back.” I get a call back saying it’s my transmission and have to take it to my dealership. I take it to my dealership and turns out it did have to do with my breaks. No transmission issue at all. Rattling is completely gone. So I’m wondering if it was even looked at all here in the first place...? Won’t be going back.

A great place for any of your car needs. Friendly staff and affordable prices. I highly recommend this place and will be going there again in the future!

So kind and pleasant on the phone when I called with a brake problem and they even reassured me they would take care of my car and help me get back on the road that same day if at all possible - they were so accommodating. And guess what - I was back to my trip within 2 hrs with minimal cost! Thank you for your wonderful service and help, Monro! Definitely check them out when you need car service and help!

This is a great place to get your car serviced. Very professional and quick. The techs are great at their jobs and do it very well. 10/10

I went there to have my brakes looked at. They told me one of my calibers were sticking on one side and that they couldn’t replace just the one, telling me they can only buy them in pairs. Called auto zone and was told they are sold individually. They wanted $1000 to replace both calibers, brake pads and rotors. I took my car to my usual mechanic and the calibers were fine and I just needed new rotors because they were worn unevenly due to high speed braking which only costs me $350.

Tim and Corey were great! Speedy service and super friendly! I will definitely be getting my car serviced here from now on.

I absolutely love this place. They always do great work at a good price. Their customer service skills are always on point and I never have to wait. I drive alot so I am here more often than most. Thank you Monroe for always taking great care of my car, checking everything to make sure my car is safe, and never making me wait on my walk-ins. You guys are the BEST.

Dianne C.Excellent customer service. I pulled in at 6pm. My brakes were going out. They stayed over to make sure I could have my car for work the next day. Great hometown values. Putting the customer first. A refreshing change. Thank you so much Mr. Miller!!

Had an appointment, still had to wait 1.5 hrs for simple oil change. Then discovered oil all over arm rests and floor when I went to drive away.

They were so friendly!! The service was quick and the prices we low. I am going here from now on.

Saviors of XeniaI was traveling from Richmond VA to Indianapolis and my old vehicle stared giving me trouble. Luckily I was just passing Xenia and took a exit and drive to Monro auto. After I explained them on what’s going on with my SUV, they quickly guess it’s related to electrical system issue and identified one of the battery terminals are loosely coupled. They didn’t had that part to fix my issue. But they went ahead and did a temporary fix and it helps me to reach Indianapolis safely. Also they helped me to back up my SUV since it was attached with a trailer. (I’m not good with reversing when a trailer is attached to my vehicle) When I offered to pay him he said ‘You don’t owe me anything’. Humanity is still alive. Thanks for helping me and my family on that day. THANK YOU 🙏⭐️⭐️⭐️⭐️⭐️⭐️

I have been a customer of theirs a few times with no problems, nice service, done quickly. Then I had a problem with my gas cap. I went there just to find out if they could take a look at it and just tell me if I needed to come back at a different time to fix it. The man at the desk told me it would be $60 to walk out in the parking lot to look at it. He said I couldnt expect the mechanics to do work without getting paid. Seriously!? I will not ever go back there again.Today the new manager of Monroes called me and offered me a very sincere appology and said that he hopes I will give them another chance. Since he was so sorry about what happened I will at least give them one more try. Only because they are under new management.

Very knowledgeable and friendly staff. They always get me in and out of their in a timely manner. I never feel like they are trying to get me to fix other non existent issues like some other places will.

I went there today to get my tire pumped up and I met a nice, polite, understanding, and helpful man named Chuck. He was so helpful he pumped my tire up for free. I told him what was going on with the tire and he said to come back again tomorrow and he will check to see why our tire keeps lossing air every few days. I would recommend that if anyone is having trouble with there car that they should go check them out.

Took my Chevy Trail Blazer in this morning for an oil change and tire rotation and the man I believe his name was Scott did a really fantastic job! Was very polite and respectful, Got the job done in a timely manner! Keep up the good work guys!

These guys were very nice but they could not get our van AC working. They tried two times to fix it and it cost me over $1,100 but it still wasnt fixed. Took it back to them a 3rd time and they wanted another $900+ to try again to solve the problem. Again, nice enough guys but they shouldnt want to keep charging for a problem that they could not fix the first time.

Helped me out with a bit of an emergency last minute and got me on the road in no time! It was a huge help!!

They overcharge like crazy I had a flat tire they tried to charge me $35 I went to Walmart and they fixed it for $10. The employees aren’t the best with customer service if I could give them no stars I would. Never go here

Great price for an oil change. Friendly service. Much quicker than Walmart. I’ll be coming here for every oil change from now on!

Every time I go in there they treat me with the most of respect 😃

Every time I bring my vehicles in to this shop they have always been up front and honest with me and they have always done me right. I bring my vehicles in for routine check ups and oil changes and they have always been great on the prices and repairs. Thank you so much its greatly appriciated.

This store has very reasonable prices and great customer service. If ever you are experiencing any issues with your vehicle, like I was, they will diagnose and fix it to get your vehicle up and running as quickly as they can. I recommend checking them out next time you are in need of service.

Staff went above and beyond to make sure I was on the road for work in the morning. Really appreciate the effort and expertise at this shop. I highly recommend them

Chuck always takes awesome care of my vehicles. He and his employees go above and beyond to help and make sure everything is good when I leave. If I have questions they answer them truthfully. Recommend them highly.

These guys use scare tactics to pressure customers into purchasing items for their car. Told me I was going to go to jail if I didnt spend the $70 to fix my car I could go to jail. These guys are so misinformed or uneducated its unbelievable. I hope this was just a desperate attempt for a sale on a slow day, but I doubt it.

Took my son car in today. Everyone was so nice and extremely helpful with given me details of what all was wrong with his car. I want to thank Ms. Angie and her team for the honesty and willingness to help get my son car repaired.

Charged me $80 to check my power steering only to tell me that I had a leak and that I should replace the hoses and rack and pinion. I asked how much would that be he said it usually runs a couple hundred dollars then gave me a quote of around almost $2000. Then when I asked to take my car down he told me how I could replace the hoses with replacing the rack and pinion and that was still another $500+. I asked which would be better he says there is a high chance that it would work and a low chance that it won’t. Then when I asked him to repeat it he said there was a 50/50 chance. I was in tears in that shop. I hate when I go to shops and they don’t act like they care they just want your money. Then they always try to get over on women. Just because I’m a women does not mean that I’m rich😭. To make matters worse I went to the auto parts store and got a price for the parts I need for my car and it’s like the prices that I was given by this mechanic tripled the prices at the parts store. This is shameful. Where the The honest and caring mechanics.

My wife took her vehicle in on Monday to get an oil change. The manual for the vehicle says to use a synthetic blend (semi-synthetic) motor oil. They told her that they refuse to touch her car if they do not use full synthetic, $40.00 more than it would be with the semi! I called and spoke with the manager and he told me that GM changed those recommendations and you were to use full synthetic. I contacted GM directly and they told me that you are supposed to use the fluids listed in the owners manual. So I guess either they do not have their facts straight or someone is not telling the truth! Any way we will never use their services again!

First visit to this location and will be back. They were very friendly and knowledgable. They were very busy and apologized several times for taking a little longer then the manager gave my oil change to me on the house. Highly recommend this location.

Great place to get car work done! I had to get a tire patched on short notice, and they were able to get it done quickly. Very friendly and accommodating staff. Would highly recommend.

Friendly fast service. Clean and polite personnel. Extremely helpful. Will shop here again!

Chuck and Harry were so good to us! After having a horrible day at another body shop, they came to the rescue! They even worked with my warrant company! This was not my first time here. Each time we are here, its a great experience. I will definitely be returning for any future needs. :)

Really great experience here - I had a slow leak in a tire and wanted to stop quickly to have it filled. They took my car in as soon as I got there and had it plugged within 25 minutes for $19. They were really polite and friendly which is not usually my experience at auto shops.

I had a scheduled appointment and when I arrived everyone was prompt and polite. Chuck, new manager, was super nice and explained the specifics of my vehicle. Would recommend to anyone!

Chris was fantastic, as was his mechanic that worked on my vehicle. I had taken my car – 2002 Lexus RX 300 to a couple of different places with exhaust issues, and I was told by them they could not fix the hole in my exhaust I would have to replace the entire system for 1000+ dollars. And I went to Tuffy on North Detroit in Xenia, the guy told me they were too busy to see me and to come by the next day, I showed up the next day, and they had closed their shop up at least an hour if not two hours earlier. At the last minute I called Monro in Xenia they told me to come right in - put my car up at about 645 and even though they closed at seven they finish the work right then and there around 730. Very impressed - Only charge me $50 for a welding job instead of $1000 everybody else was trying to hit me up for.

Baseline: Poor work and dishonest workersGood price for an oil change but that means nothing if they do it wrong. The workers either crossthreaded or over-tightened my drain plug which ultimately stripped the threading on the screw. This broke the seal and oil had been slowly leaking, which could have caused major damage if I hadnt found it soon enough. My plug had to be enlarged and re-threaded to correct for this which is simply unacceptable for a simple oil change.Additionally, I was told I had some other major issues, which they attempted to scam me into fixing. I had the supposed issues checked by my regular, honest mechanic and nothing was wrong.

Great service and quick at most times. Friendly and knowledgeable. They will do it right and care very much about thier customers. Manager is very helpful and takes great pride on a job done right. Thank you.

Ive gotten my tires done here before, and took it in again today for some major repairs. Chuck and these guys were amazing! every hickup or issue they had with my van they contacted me immediately to let me know what options i had for the fix. for how many major issues and fixes i needed to have done im very pleased with the time frame they got everything done in! They worked with me on pricing after providing them with my budget. I love this place! keep up the great work!

I visited this location to have a muffler pipe welded and when I walked in both employees were on cell phones, I asked for them to take a look and without even looking at it the guy at the counter said they cant fix it. Last time I checked this is a muffler shop.This is not my first issue with this location, and after the experience I had today I will not be back.CUSTOMER BEWARE!!

The real short guy that works in xenia is very rude.I was feeling like he may be racist.I will never bring business to there again.I just wanted my tires balanced.I am a Xenia Native🤬🤬

I had a wonderfil experience here. I needed to get on the road and Chuck took great care of me. The entire team was very polite and understating. I HIGHLY RECOMMEND this place.

I came in to Monro because the service center where I bought my car was claiming there was nothing wrong with it although oil was missing from my engine month after month. Within minutes they were able to identify 4 areas where the oil was either leaking or burning. They even brought me out to the car and showed me all the points where there was oil where it shouldnt have been. Rick, Jay and Logan were extremely nice and helpful. They got nothing out of helping me since they could not even preform the repairs my car needed. What they did gain was a customer for life though! It is very obvious this is honest shop that knows what they are doing.

Horrible place. Will never go back. Went for an oil change and they refused saying I had no oil in car and they wouldnt add oil so I could drive away. Had to call district mgr who sent mgr from Wilmington. They agreed to add oil to my vehicle. It only took slightly over 2 qts. So I obviously had oil in the vehicle.

These guys did a great job working with me and my car. They took me back with them and had me look at the car to see what exactly they were working on and how it was going. Great group of guys.

Great group of guys.. This store one of the cleanest shop I have seen.. Being a woman I wasnt treated different and you do get that feeling in most auto shop and was never treated that way by any of their guys! I will be letting others know that Xenia is the place to take your car for any problem.. Chuck, Jon and Harry.. Get the job done.. Thanks guys for taking care of me..

Great hospitality quick and very friendly jin was great got us in and out! The guys working on my can waz very quick highly highly recommended!! Oil changes only 14.99 right now

I had rusted and stripped screws on my license plate and the gentlemen here quickly and effectively removed the bolts and the plate in one piece. They saved me from injuring myself with the screwdriver since it was really tricky even for them!

I will never do business here again and will tell all my friends and family about my experience. I have been paying for a catalytic converter and O2 sensor since February on their drive card which gives me 6 months no interest. Now 7 months in and (2) catalytic converters later along with (3)O2 sensors the issue still isnt fixed. I was told to go somewhere else to see why the check engine light is still on. I did and its the catalytic converter, again! They told me I would be reimbursed for the diagnostic from the dealership the recommended me going to and credit the card for the expenses. None of the things they promised has happened... I have not gotten my reimbursements (2 diagnostic fees), not credited for the repairs never completed that I paid for 6 months, and now interest has accrued on the card and, of course, that hasnt been taken care of either.The managers just pass the buck and have no authority to do anything and refer me to corporate customer service. The managers do not communicate well nor call back as they say. So I am going above and beyond my responsibility of being a customer and calling customer service which after 3 calls, have not called me back. I did speak to one rep that said she would call back but never did. The other 2 calls were messages I left. Its a simple reasonable request.....credit my card $1922.15 (for the repairs never fixed along with interest accrued) and the reimbursement check for the 2 diagnostic fees they told me to go get and they would reimburse ($262). This will allow me to go get the catalytic converter fixed before more damage can happen.I would say dont go here for anything but a simple oil change but if you read the other reviews, they screw that up too! If I get a resolution to this on going problem, I will post the resolution. Please avoid this place and go to more professional, knowledgeable establishments.9/13/18 UPDATE: Customer service replied, as you can see below. I called Theresa as requested at my earliest convenience on the same day. No answer. Left message and have not heard back.9/18/18 UPDATE: Still no return call from customer service! I called the # below for customer service and left another message with Theresa. Then I called another # for customer service and Theresa answered and when I said I just left you a message we got disconnected. I called back and spoke with Christina and she wanted me to send the paperwork to her that I have already submitted to the Xenia store as they requested for reimbursement. So I now emailed the same paperwork to Christina. I will keep you updated as the saga continues. Also, they know the credit card statement due date is 9/24/18.9/24/18 UPDATE: As expected, I never heard anything from back from Christina at customer service. They knew this needed to be resolved by 9/24/18 because of another credit card payment due but no call, no concern. I went ahead a made a minimum payment of $70 on the card so it doesnt effect my credit. So I called customer service again and spoke with Alex. He put me on hold and told me Christina would call me to discuss once she gets off another line. Now (9/26/18) she must still be on the other line because no one has called me to get this resolved. It is obvious to me that this isnt just a Xenia, Ohio store issue or the that the staff in Xenia is poorly trained, in my opinion is must be corporate wide. Once you are responsible to spend all your time trying to get an issue resolved with no cooperation, this is in intentional effort to ignore the customer. I have now acquired legal council to get the issue resolved.

Great service! I went there for one problem and they made me aware of another problem which I did not know about! They offered to fix it for free as well. They had great customer service and I highly recommend them to everybody

Did not care for them wanted one little thing fix tried to sell me an entire exhaust system when all I needed was one little piece

The guys here were extremely helpful & turned things around quickly.

Called on Saturday and spoke with John about setting up an appointment to get my 2009 Honda Accord in for an alignment. I think I got tire rods going out but not sure. He was very helpful in setting the appointment.

Staff was professional and seemed to care about their customer. Will definitely return

Great experience, fit us in last minute to replace my wifes tire. Very please and friendly from the initial phone call right through to paying the bill .

Friendly staff, fixed my light while changing my oil at no charge. Found a couple other small things wrong with my car and was not pushy about getting it fixed there right away. I will definitely keep going there

I called yesterday and spoke with the manager about getting 4 tires for my 2009 Ford Explorer. He was very helpful and even told me about their sale on Kelly Tires.

Courtesy and prices. Everyone was very pleasant. Did a good job. Shop was well maintained.

Great fast service! I recently had an oil change and was in and out within 20 minutes just make sure you make the appointment ahead of time and you should be in and out in no time.

The Assistant manager and the technician we’re both so friendly and help me when I needed help the most thank you guys I highly recommend the store to anybody out there looking for a great mechanics and people they can trust

This shop has great friendly staff. And the work is top quality.

Excellent customer service and excellent work. Overall impressed with the quality of their work and the great discounts.

Great customer service.harry was very helpful and polite.i will definitely make sure that my friends and family know to always go to Monro

The guys at this store are great!! Jon is the most polite mechanic that I have ever talked to.

Got to say thanks again to you guys for the good work you’ve done on my truck really good job rides perfect very happy

Ive taken my vehicles to this location for years and never had any problems. Repairs were performed in a very timely manner.

Worst customer service ever! My parents have used this repair shop for years out of habit, even through the change of ownership. Their knowledge is minimal at best. They spend more time trying to convince you of something else being wrong with the vehicle than they do actually fixing the problem that the vehicle was originally brought in for.

I love this place they are always honest and extremely friendly I appreciate the work that these guys do I highly recommend these guys to everybody and anybody

Thanks to these guys my Chevy traverse can stop again great friendly people wonderful prices best prices in town

Just want to say thanks for helping anyone need good work i would make sure to go here thanks chuck

I was in to have a oil change ..the manager Chuck Hunter was extremely helpful and polite, the staff were quick and courteous..I would definitely recommend this shop !! Great experience 😀