Yesterday I was shopping for a new dress at Wrentham Outlets. I wanted SUPERIOR CUT and QUALITY. I stepped into Theory bc I liked their clothing that I could see through the window. As I was shopping, a girl came into the store and nearly stopped to look at me. She looked me up and down and had a nasty look on her face. I was so mortified that I scoffed and did the same back to her. I have never (lived in Manhattan for 2 years bf and worked as retail manager in Boston for several years) experienced or witnessed that type of interaction. I was totally embarrassed. Turns out- she was an employee coming in for her shift that day. TOTALLY uncalled for. I had the money to spend, but was so embarrassed that I left immediately.

Worst customer service at Wrentham. Truly an awful experience I wouldn’t wish on anybody else. Manager Meghan was aggressive and exhibited behavior unbecoming a store manager.