Very Dissapointed! Ive been a customer of this store for MANY Year and recently went in to place a printing order. Mark, the manager, asked when I needed it and I did say as soon as possible so when he said well there is a same day surcharge I immediately said, then anytime tomorrow as I dont need until Friday. When I went to pick up the young man working behind the checknout took the brunt when I was told that my fee would be $1,126.71. Thats purposterous, how could that be? After his recounting the double sided, color, bla bla bla he said, you know if you had printed this online your price would have been much much less. Thats when I really lost it, as I had told Mark, the manager, that the only reason I did t print online was due to the size and quantity of the files. He then said well do you want me to contact the online commercial printing team and see if they could reduce your price? How long will that take? A couple of days he said. Bit I need to pick up my printing today? Well I cant release the printing until we finalize the pricing. Why did Mark, the manager, not help me with this from the beginning as he knew what I was printing, and when my actual time frame was? Instead I paid $1,126.71 for a 550 colored double side prints, yep thats $2.05 per page. Bottom Line is that FedEx Office has lost my, my companies and anyone I can convince business over a lack of care and concern for a long term customer. Thanks FedEx!

I used this fedex all the time, excellent customer service, especially Stephen is always smiling ready to help. Awesome job people. Keep it up

With my business I use shipping services very frequently. Mark the Center Manager makes me want to not use Fedex ever again. Every time I come to this location which is very close to my house, Mark makes me feel unwelcome and a burden. the other employees always assist me with no issue.

Every time that I have gone into this store to drop off a package to be shipped, I have been met with professional & efficient employees. During my last visit, Rich assisted me. He was very courteous & provided helpful info regarding the packaging of my shipment.

Best FedEx experience ever. I didn’t catch the gentleman’s name at the desk (wore a ravens mask) but he was extremely friendly and helpful. Helped me get my return squared away quickly and with a smile. The world needs more people like him! Thanks FedEx!

I just went in a few days before Christmas to ship way too many gifts to my nieces and nephews. The gentleman at the front happily took my gifts, packed them, and got me sent on my way quickly. The staff was so joyful and pleasant, singing and joking. I will never go to the post office again. Thank you for making my day!

Super slow. Usps is faster 😂

How wonderful it is to walk in a store and get awesome service. Sharif was amazing and gave me great customer service. We all need a little kindnessMerry Christmas and thank you

Today I had to drop off a Christmas tree. Something that is pretty large and bulky. From the time I walked into the store I was helped by Rich. He was so helpful and even taped up the box for me. With the stress of the holidays at nice to get a warm smile and help. Thanks!

I go to this location in the evening usually. Everytime Ive been there they have gone above and beyond for me. Ive not had one issue that the customer representatives have been unable to fix politely. I am a loyal customer at this store for life. Ive always left with a smile on my face and confident my packages were safe and would arrive as expected and promised.THANKS WINTER SPRINGS FEDEX FOR ALWAYS GIVING 110% TO THIS CUSTOMER. I WILL KEEP RECOMMENDING YOU TO EVERYONE AND USING YOU FOR ALL MY PACKAGE SHIPPING!!!

I read the reviews online prior to coming to this location. And I have to say, the majority of the reviews that I saw were negative. All I was doing was going to this location to drop off a fedex packets that already had a shipper attached. I was literally in the building for no more than 10 seconds. In that span of 10 seconds, I with treated rudely and I was spoken to sarcastically. What was even more fascinating was that I never even spoke a word to the employees! Their rudeness and sarcasm was their spoken expression to me based on the simple fact that I was visibly looking for the Dropbox. Prior to my visit here, today, I would have told you that 10 seconds is not nearly sufficient amount of time to be treated in such a manner. I was incorrect.

I have an amazing experience every time I go walk through the doors! The staff is amazing 😍 and they will go out of their way to help you!

They just want your money and don’t want to help when they break your packages. Terrible customer service. Terrible company.

Great service. Nice people. Sharif is a good worker and nice guy. Ill come back in the future for sure.

I go here every week for my business needs and have dealt with multiple associates, all of whom have been fantastic. Efficient, properly trained, and courteous. In and out in under 5 minutes every time.

Worst customer service, dont ever go there.Dropping off a package with a prepaid label is much simple, but they are making it worse. Better to find a good store nearby with better rating.

Went to this store to have an exercise chart enlarged. The guy behind the counter proceeded to lecture me about copyrighting. I knew he was incorrect but wasnt interested in debating it in front of a customer. I left the FedEx store, called the fitness company and addressed the issue with them. The customer service representative ask me some questions then put me on hold so he could discuss this with management. About ten minutes later he came back on the line with the following: 1. According to the fitness company, the guy at this FedEx store gave incorrect information. 2. Someone in his position should have known what he was saying was incorrect. The fitness company also sent me an email with the copyright clarification in case I wanted to take it to the guy at the FedEx store. I do not recommend going to this store.

FedEx is amazing, this store isn’t. Dropping off a package with a prepaid label should be simple, but it isn’t here. Find a better fedex store to go to with better customer service.

The man working there today was fantastic. He was so helpful and I appreciated him asking me to come back. I wish I knew his name but nonetheless I will be returning for sure.

I sent a shipment to my friend in Canada for his birthday. My friend gets a charge from FedEx that was meant to be paid here in the US. When I go to the counter and explain my situation they cant help me and barely even try. Im disappointed because their demeanor was very poor. Theygor someone on the phone but I had to insist for help before they even attempted to do it. In short they didnt want to help. Check their ratings before using their services.

Dont attempt to drop off a package with a prepaid label; the girl behind the counter will insist you buy new packaging, regardless if the box you are returning is the same one the item was shipped to you in. (I.e. Wayfair items). FYI, I called Fed Ex, and they said this is not corporate policy.Go to the UPS Store in the Winter Springs Town Center, the manager is amazing, and he is very helpful when you have to ship multiple items.

Very Friendly staff and they are always helpful. I had an issue with one of my prepaid labels through ebay and the women behind the counter helped me get it squared away and she even taped up my package as the tape was coming off. Thanks guys!

I went there to get some documents printed. The terminal connected to the printer was not working and kept popping up an error message. When I asked for assistance, they could not figure it out either. So they printed the document for me and charged me the rate for manual printing, as if it was my fault that the machine was not working. And then they blamed my document. The employees were rude, flippant, not knowledgeable and still charged me a higher price for using the service which I had to use just because their machine did not work. FedEx is allegedly known for their customer service, but this particular branch does not cut it.

Christina is beautiful and has amazing customer service. Great place

Just left the Fedex Redbug office. I asked several time for assistance because the web site was giving me an error. The only assistance i got from the girls there was i font know. It is Fedex website. Excuse me isnt that where you work? The girl kept telling me the reason i was getting the error message was that the problem was my credit card. We finally left and called the 800# and she explained i needed to open a fedex account for what i wanted to do and that the Fedex office should have been able to assist me. So upset.

They make shipping easy even when youre not sure how to get it done. Good advice and help was provided when I needed to ship something fragile and odd size.

The worst customer service on the face of the earth. Employees are disrespectful of customers. If I did not have to pickup a package I would never step a single foot into this place.

Worst customer service ever!! Bad attitude, never back to this location!

Best customer service Ive seen in while

Those guys are looser they do poor job. Never back again

Do not go here. They wont accept your package with prepaid label. Waste of time

Fedex rep wont take my box because not enough paper. He wanted to charge me $4 extra for no reason.

Very helpful and knowledgeable stuff!

They are no help, never go there.

Got here at 8:39am and it was closed. Hours posted said opens at 7:30am... guess not

Answer your phone!

Always excellent, friendly service.

Friendly and professional staff