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Mansion Windows and Doors
1964 W Fairbanks Ave, Winter Park, FL 32789, United States
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Mansion Windows and Doors
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Ku
Review №1

I highly recommend Mansion Windows & Doors if you are looking for the most beautiful windows and doors with highly experience and knowledgeable people to do the job. They are second to none at what they do. The owner is absolutely amazing. He will step in to make it right if need to be. The.man is so kind, so knowledgeable and so brilliant. They do care and have integrity. ❤❤❤ Mansion Windows & Doors and cant thank you enough for recommending Windsor Pinnacle clad windows.

Ma
Review №2

Ive worked with Neil at Mansion for many years on multiple projects that he needed photographed. The one thing that I can say about his company is that every project that Ive photographed has been exceptional. All of his clients have always been very accommodating and have said good things about their experience with Neil and his staff of professionals. I would highly recommend Mansion for any of your Window and Door needs.

Sc
Review №3

I am a local Architect and I love working with Mansion Windows and Doors. Ryan is very helpful whenever I have specific questions about a product and gets me quotes in an expedient fashion.They are the local distributor for Origin doors, which are a cost effective & beautiful option within the folding glass door market. The installation process is easy and they work well with contractors to coordinate timing.

He
Review №4

Ryan Cunningham at Mansion Windows was awesome to work with when I had 10 custom size windows installed in my house. He got me a quote quickly and I believe it was a fair price compared to going with one of the big box stores. I plan too use him when I replace 5 sets of French doors in the future.

Al
Review №5

We had a terrific experience with Mansion Windows and Doors. From the initial visit to the completion of their installation, top notch! Our new windows and doors look great, thank you guys for your quality and attention to details. I will recommend you to my friends.

An
Review №6

Outstanding customer service from beginning to end. When you make an investment to your home you want to deal with individuals that know their craft. Every person I dealt with at Mansion was a delight to work with. I highly recommend their services.

Ju
Review №7

Update: I’m happy to report that the company came out today and proposed a solution that will work. The windows are really nice so I’m glad that a solution could be worked out for both of us without an additional charges.We ordered windows from this company for our outdoor bar. They did not use our architectural drawings and didn’t even come to the job site until after they ordered the windows. The windows are way too big and intrude into our ADA egress. They blamed the “miscommunication” on an employee that no longer works there and told us we’re stuck with it.

Ti
Review №8

I have been doing business with Mansion Windows and Doors for the past 2 years, both professionally and personally. Their customer service is great on every level. They take the time needed to listen and provide exactly what I need. I have ordered many products from them over the years and have never been disappointed.Tim Harrington, Owner of Baldwin Window and Glass

De
Review №9

I have worked with them on several projects over the last few years and I’ve had an amazing experience from front to back. Very knowledgeable hard-working guys. Would recommend them to anybody.

wa
Review №10

I selected Mansion to install some new French doors in my home. They did an AMAZING job! Extremely professional and did an excellent job cleaning up after they were done. Highly recommended!

Er
Review №11

This company was a breath of fresh air to work with. Their communication was excellent, and I was more than pleased with their service, installation, and overrall product. Im so happy, my home is beautiful now! Highly recommend.

Ro
Review №12

This is the best all around experience you will have. Whether you work directly with them or your builder does, they do what they say and follow through on expectations. Highly highly recommend.

Ad
Review №13

The team at Mansion were first class. Very knowledgeable and I would highly recommend them. Ryan and Casey were honest and reliable.

Ch
Review №14

I know Neil the owner of mansion windows right at 30 years now. A real great group of men and women to work around . Just about every job we do involves working around them. Ive worked around Casey the most. Caseys working on an estimate for new windows at our house right now. Were really looking forward to working with Casey on a project of Our Own. Thank you Casey for everything you do. Sincerely Charle Robert Kramer jr.

Vi
Review №15

Amazing company, awesome crew. The best in Central Florida! I would consider them to any of my projects

An
Review №16

These guys were incredible to work with. From the top to the bottom this organization knows how to take care of its customers. 5 star service. I highly recommend!

Do
Review №17

I have known and worked with Mr Casey Stagg for years and find him,personally, and his company, Mansion, to be of the highest integrity. The quality of their product exceeds many of the parameters set by their industry.In this day and age of questionable work ethics and practices it is very calming and satisfying to known there are companies with Mansion’s code of caring and quality.

An
Review №18

We’ve used Mansion Windows and Doors on two renovation projects, and we’re happy with their work. Their team is efficient with measures, estimates, and installations. If we have a question with an order or installation, their customer service and service teams respond promptly. If you need windows or doors for a renovation project or new construction, we’re confident Mansion will take good care of you. The enclosed photo shows double-pane windows they installed at one of our memory care homes.

Tu
Review №19

Amazing service and a top notch team that made everything super smooth! Highly recommended

Ki
Review №20

Everyone that I have communicated with at the company has been very professional and willing to help. Great service!

Kr
Review №21

This company is hands down the worst Ive ever dealt with. Sold us specialty custom sliding doors in June 2019, and we also contracted with them for installation costing $2,250. When doors arrived, Mansion unexpectedly informed us that we had to have someone build a frame for the doors BEFORE they could install. Although this came as an unpleasant surprise (what was the $2,250 for?), we asked them for a referral to someone who could build this, but they could not! It was like we were the first people ever to buy these doors. Neil, the unhelpful, terribly rude and unprofessional owner, simply gave us a rudimentary hand drawn sketch that was absolutely worthless. It has now been a year, and these doors are still sitting outside our house while we continue searching for someone experienced to build the frame and do the install. Still in shock that a door vendor was unable to either do the total install work themselves or refer us to someone who could. This was truly a first, and I urge people to avoid them at all costs unless youre a carpenter. In any event, be sure to press them on exactly what is included in installation service or only buy the most basic product.UPDATE: Still waiting for the assistance you promised below. To clarify, Mansion 100% knew this was NOT new construction; it was a replacement job. How else would you have been able to quote the job and take appropriate measurements? We have all the plans and instructions; we need someone who can actually do the work that you cant to get these (currently worthless) doors installed. We have met with numerous contractors, all of whom say the job is impossible based on the existing configuration and want no part of it.

Ji
Review №22

I highly recommend Mansion! They are reliable, trustworthy and offer fair pricing. Every member of their team is responsive and pleasant to work with. I have used them for projects on my home as well as investment properties. I consider Mansion a partner in my renovation projects and look forward to working with their team again in the future.

Jo
Review №23

Excellent service. We had several windows replaced with quality double panel windows. We currently have ordered two picture windows for front of our home can’t wait to see them installed.

Be
Review №24

Great service, and great people. Absolutely recommend if you’re looking for new windows

Li
Review №25

Working with the team from Mansion Windows was a breath of fresh air. Ryan and David were awesome. The installation team was AMAZING too! We had 2 other conversations with providers in the Central Fl area that were totally sub-par. One company was very pushy and never followed up, the second salesman came out and measured the windows in question, provided a bid and never followed up.

Cr
Review №26

Great company to work with. One of the best around central Fl.

Ma
Review №27

Fantastic product. The door they installed helped me sell my house.

Sa
Review №28

Great service, the team was on point! Highly recommended!

Jo
Review №29

Thank you for the fantastic install. Love the windows.

Ro
Review №30

Great service, very helpful advice, and friendly staff. Would use them again.

Ni
Review №31

We had a wonderful experience with the whole team and Mansion WD, including our sales rep, Ryan. We ordered new windows for our entire home and new accordion doors that replaced large windows in the back. The windows and doors arrived ahead of schedule and they graciously stored our products while we waited on our contractor to install. When we had trouble with our outside contractor, Bryan and his team did the install for our doors and did a wonderful job. We are currently doing a master addition and have ordered 14 additional windows from Mansion WD. We would highly recommend them to anyone looking for new or replacement windows and doors.

MA
Review №32

I had gone in for a consult with them, and the sales rep was really nice and took his time to go over options with me.However, once we got done, I never heard back from him despite multiple calls and emails.If they arent interested, Im not either, and someone else is more deserving of my hard earned money.

MB
Review №33

In response to request for additional details: I requested a quote for a very small job/order from Mansion, your sales rep very graciously came out to my home. After a week of not hearing anything, I called and the sales rep said he would turn around a quote that day. Another two weeks and I had still heard nothing, so I followed up again, but got hung up on.My last name is often misspelt, but realistically, it doesnt surprise me that I am not in your records.

To
Review №34

Positive experience. True professionals.

Ke
Review №35

Very bad experience. Bait and switch act. Poor quality install.Date: 11-16-19...Thank you for your recent reply to my review from 11 months ago. Your comments however are incorrect, so lets set the record straight - You did not offer any credit back to me due to the sloppy installation. Furthermore you were not transparent with your quoting because you raised the price after we shook hands and made a deal. When I confronted you about that, you said you really didnt want the job anyway. I saved all my prior messages as documentation. And if you wish to credit me for the sloppy work, as you stated, you have my address and I believe $500.00 will be appropriate. I will follow up with another review.

Ro
Review №36

This is hands down the absolute best place to shop for your windows and doors. Whether its retro fitting an existing structure or brand new construction, nowhere in town will you find the expertise and experience that comes with Mansion. You will not regret it, thats a promise.

Ch
Review №37

I would highly recommend Mansion Windows and Doors for your next dream window/door project. We decided to replace our old, poorly insulted sliding glass doors with Mansions French doors. We are so happy with our choice and they did an incredible job with measuring, giving us door and placement options, pricing and installation/clean up. Extremely professional and we’re very happy with their service. We can’t wait to work with them again on replacing all our windows.

Ma
Review №38

The flow of communication was marginal to poor. It took 6 months from the time the contract was signed, to the windows being completely and correctly installed...with 6 separate trips to the house (It should have been a few months, 1-2 vsitis).

Da
Review №39

One of the worst experiences ever...and still living it.Ryan, we have had your product at our house uninstalled for a year now. You finally reached out to us yesterday. Hopefully you will help to install the product you sold us over a year ago. This is not a fake review.

Ra
Review №40

This is the best place for your door and window needs. Everyone there is super friendly and very knowledgeable. We have done a few projects with them now. I highly recommend them

Ed
Review №41

Great service, ask for Jason.

Ju
Review №42

Terrible customer service. 3 days before scheduled install received a call from our sales rep Ryan that the product was delayed by the manufacture. I had to constantly check-in to receive an updates as sales person went missing. 3 weeks later they finally arrived and after taking the day off of work to be their for the install received a call at 9 AM day of that the install would not happen. The install guys were great but would never use this company again.

Ah
Review №43

I never thought I would leave this company a 1 star review when we first started dealing with them.We were building a custom home and we found them on google selling the kind of doors we wanted for our home.I figured it’s a local owner owned company, might as well support them and bring business to the area.We made an appointment and met with our sales rep Ryan.He was amazing, took the time to show us what we needed to do.We spent 30-40 minutes with him and decided on a selection of 6 French doors from them (10 doors in total) and spent just under $35k with them.Pricey but figured why not..That’s when the issues started, our sales rep Ryan stopped responding to us a couple weeks later.We used to email him and leave him voicemails to get updates on our order, and no responses from him.We used to call the main office line and Ryan was never in whenever we gave our names, and no one else could help us but Ryan, and he would call us back.This happened 5-6 times over the span of 2-3 weeks, and no call back.I figured screw it, I would leave them a negative review, file a chargeback with my cc company, and be done with them.However before I could, Casey, the president, ended up calling me and I spoke to him, earnestly asking him why everyone was jerking us around.He gave me some reasons and I went along with it and decided to continue with them..Couple months later they went ahead and installed the doors, immediately asked for the remaining balance and I thought that was the end of it.We finally moved in a few weeks ago and our builder told us we had to call mansion doors and windows to get all the keys from them and do an orientation on how the doors work etc etcI got a small knot in my stomach at the very thought of just dealing with them, but I figured it was the very end and we were almost there..I called the office line, praying Ryan didn’t pick up the phone.A lady pulled up my order, got my details, and told me a support specialist would be in contact with me, but I took a phone number down just in case.No one called me for 3-4 days, so I called the number up. (Last 4 digits ‘2681’)Guy on the other line was nice, friendly and we set up a date and time to get this done.He didn’t show up the first time and didn’t give me any warning. I texted him and scheduled a second day and time, and he didn’t show then either.No reply, no response or no apology for not making it twice..I texted him again today, and I have attached the screenshot here of his response.Too many mistakes, too many errors and no remorse from them.Please take your hard earned money and business elsewhere, these guys aren’t worth it..

La
Review №44

Friendly, professional, and knowledgeable. Fair prices and great service as well. I would definitely recommend to a friend.

Su
Review №45

Nice folks and competitive pricing on replacement windows.

Mi
Review №46

The employees from the installers to the owner go above and beyond for their customers.

Do
Review №47

Nicely located

Information
85 Photos
47 Comments
4.3 Rating
  • Address:1964 W Fairbanks Ave, Winter Park, FL 32789, United States
  • Site:http://mansionwd.com/
  • Phone:+1 407-951-8636
Categories
  • Door supplier
  • Window supplier
  • Window installation service
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
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