They really made me feel like they were glad Id come in! Fast, clean and work done as quoted!

Manny is great! He is very knowledgeable, enthusiastic, and very loyal to his customer.He takes attention to details and is very pleasant. My car was done quickly which I was surprised because the place was pack.I thank you for your service.

This is for Stewart and his Service Department.By far the most professional and caring service department Ive ever gone to. I bought my car at Autonation Toyota in Winter Park and take pride in taking care of it. I went in for a follow up appointment and the Service Manager Stewart and Michael did a great job listening to what I thought was going wrong with the car and took their time explaining what they were going to do to fix it. Stewart made me feel comfortable and welcome and was very professional. I would not take my car anywhere else. If anyone needs to purchase a vehicle or service their vehicle this is the place to go to; all because they care and want your experience to be positive. if I could give them more stars I would :)

It is not worth closing buy the scratching benefit (Dent) the first time I requested the service they did not go, asked for a photo and when I sent the photos he sent a person who said he could not do it, so it was money thrown away, I paid $ 499 for this service and was useless.

Ive been trying to get my water pump recall looked at or fixed since January of this year. At first they said we would have the parts by February and will call you. Never got called back.I called and they said someone will reach out never got called back again. I called again about a month ago and got told they couldnt reach parts or any other manager to let me know whether I can come in or not. That they would call me back. Never heard back.I just called again and the same thing happened, couldnt reach parts or manager. Yet, I spoke to parts before I spoke to service and they picked up just fine for me.I am really disappointed by this. Its reaching March and my recall from January hasnt been looked at. According to the recall paper, if I fail to get this looked or fixed, the warranty of the vehicle can be voided. Im not going to allow this to continue to happen.Someone needs to do something or I will go to the regional manager.

Very friendly staff and I wast hounded by sales people while I walked around looking at some of the new cars to pass time.The chances that we’ll be back in this part of the country in need of a Toyota Service dept are pretty slim. But if we lived within an hour or so of this dealership we’d probably make the trip to get our vehicle serviced here.

Great and fast service delivered by Adrian. He managed to explain (in easy to understand fashion) what my car needed and why, never felt uncomfortably pressured. Great person to work with, highly recommend Adrian to anyone.

Best dealership bc of them im driving in a 2019 Toyota corolla nice and comfortable also low payments and a great warranty also the staff is great they help me get into my new car with no problems no hastle they make sure u got a car n drive off their lot be4 the day is over with 😆 😃 way to go and after u gone they still continue to help after words autonation is the best

Alfredo Calderón, excelent, great sales customers services. Good deals,good business!!!

Awesome truck.

Beautiful customer service. And even more beautiful cars.

Customer service is awesome. Joel was great with keeping me updated and recommendation with the car. Did take too long just the horrible weather kept me here longer.

Recently bought a new Toyota Corolla, sales associate Kevin Michaud did a great job. Great place 5*

Michael is always pleasant and very knowledgeable of his work.A little far for me, but worth the drive to ensure my car receives the best service.

They told me it’ll be an hour up to an hour and a half but I had to stay there for three hours and half for oil change. At least they should not lie to me before I do the service and by the way I had an appointment and I came like 5 minutes before the appointment. No idea why I do have to make an appointment if I would be treated like anyone else who comes without an appointment. Plus the rise the price for oil change compared to last time. No one will wait three hours and half to change oil. Be honest and don’t lie to us.

Great sales & service, the place to buy a Toyota. The service by far is the best around trustworthy & sincere. This is what makes them a life long advisor.

The actual service on your car is great; the process of getting to that point is awful. Ive had my car 4 years. Every time I check in at service, I wait. And wait. And wait. Then Im told I was overlooked. Every time. This morning non different, except this morning, I was dropping off my car, my husband was taking me home, and he had to be at physical therapy. It should not take 15 minutes or more to wait for someone to take your car.

I love my 2020! The staff was supper nice, friendly, and helpful.

First rate job. Service quick and kept me inform of problems that came up.

Auto Nation never fails to please. Ive been taking my car here for the past 3 years everyone has been courteous and my concerns are always addressed and corrected.

I took my vehicle in for an airbag replacement due to a recall. The letter I had received said most recall repairs could be done in one hour. I made an appointment several days in advance. When I arrived for the appointment I was told two hours. After waiting for almost three hours I went back to check, and the work had not even begun yet. I asked why, when I made an appointment, it wasnt even started after three hours, and was told they always overbook appointments plus there were a lot of cars that came in without appointments. At that point they pulled my car out of line and started working immediately (who knows how long I would have waited if I hadnt asked). From that point I was out within an hour. I cant see any reason why they didnt start working on my vehicle at my appointed time. The ticket I was given at checkout stated the promised time was 7:00 PM (my appointment was 11 AM), even though I was verbally told two hours. Very disappointed and wasted a very big piece of my day.

Thank you for an excellent attention and service

Samantha started cap paperwork while I went home for my car mileage. I forgot to bring. Tony was able to finish. Thanks for helping me

This place has always been great, I definitely recommend setting appointments with Fabian, hes the nicest and most helpful person Ive seen here

Bad maintenance, take my car to change oil and they did not throw enough, they left almost without oil, the car went off on several occasions and gave me alarm signals, very bad work and irresponsibility ... My car is almost new and almost broke it...😡😤

Great place for friendly service. Mike always takes good care of me. Cool staff and great service.

Excellent cars high prices

Bobby is the best service advisor! Super helpful and listens to concerns / suggestions. I drive here all the way from Sanford. I live a mile away from Seminole Toyota, that should say something.

Went over there first time to get a car and got poorly attended then received a call about they have a really good deal for me I explain my situation over the phone (refinancing) they said it’s fine everything will be taking care of waste of time, not professional at all and not only to me they almost took a car away from my friend after they said the deal was done. Wouldn’t recommend this place to no one.

I am located in Jacksonville, FL which is 2 hours away from AutoNation Toyota Winter Park. I sent an inquiry for the out the door price on a certified pre-owned vehicle and Tonia was extremely friendly and helpful providing the information on the vehicle. I scheduled an appointment to for Friday evening, and she sent me a calendar invite the day before. Upon arrival, my husband and I were treated with great customer service and a non-hassle approach during the entire process. Jose took great care of us as well! They were so kind, they even threw in all weather tech mats as a gift for making the long trip. I would highly recommend this dealership to anyone within a 150 mile radius or more! They also had a secure and health check system in place due to COVID-19. Hand sanitizers were on each table and they used the intercom/walkie-talkies to communicate effectively. It was very professional and friendly. Thank you Tonia and Jose for making my experience memorable and exquisite. I absolutely love my Toyota Camry!!!

Good Services

I was a first time buyer and Castro really went above and beyond to help me out during a tough spot. Cannot say enough good words about this guy.

VERY GOOD CUSTOMER SERVICE...ALTHOUGH THEY SOLD ME A VERY NICE SUV WITH ISSUES THAT THEY HID FROM ME AND MY WIFE...

Excellent customer service. Fabian, the technician was very straight forward, fair, and did great work on my 20 year old tundra. Thank you!

The people here are great. Ive been here 3 times and my most recent time with David Raines was amazing and very helpful. Knowledgeable with all the vehicles on the lot.

2 hours and half for a change oil and last almost forgot put a filter and bad put terrible

Had to have a taught changed. Made an appointment the night before. Was in and out within an hour.

Im beyond fed up with this place. Been trying to get ahold of someone there with no response. (Even had to go back to the dealership for a mistake they made filing my paperwork for which it took almost a month for them to reach out) My original car loan still hasnt received their payment and now Im about to be stuck making two car payments this month. Beyond unprofessional.... I have been trying to get this resolved for 2 months. A few week back they told me it would only take a couple more days and here we are.

I recently bought a 2020 Rav4 and I have to say that It would have never happened if it wasnt for the help of the amazing team of Toyota Winter Park! George Pinango is an amazing Sales Rep, who knows everything about the product hes selling and who can give you the best advice possible to help you buy the vehicle you want! I definitely recommend him as your Sales Rep. Also, I want to thank Mr Mohammed and Mr Otero on the Sales Leadership team for their help and effort to make my deal happen. Last but not least I wanted to say thank you to Santos for his help on the finance part! Also, on the Finance part Tomas Barreto who is who usually helps me or every customer I send to your dealer! You guys are amazing and Ill continue to send you customers because I know youll do the best for them! - Andrea

I called here a month ago about getting a service for a recall alert issued for my 2010 Prius. A whole month and nobody ever contacted me to repair the issue. Looks like Ill have to complain to corporate about this. I love my Prius but this my 2nd Toyota vehicle Ive ever owned and their sales and service teams are horrible. If it wasnt for their E-Vehicles I would do business with another company.

Terrible salesman by the name of Cristiano.. all he cared was about his commission.. sold me the car.. did not give me my 2nd keys.. did not give me my promised mats (had this in writing), and was a hassle to deal with.. Had a dont care attitude which made me almost walk out of the deal which now i regret not doing. Jhoan Zerpa took ownership of Cristianos terrible customer service and i got my book with my 2nd set of keys, my mats, and took care of my registration which Cristiano didnt even bother to make sure it was completed. If i could return my purchase i would, but unfortunately the Return policy only applies to used cars not brand new vehicles. I would never do business with this dealer as long as Cristiano is employed there.

I went to get information about getting a vehicle and came out with one. The sales person Fred Medrano was excellent. Very professional, extremely patient and always ready to answer all questions. Stayed with us though out the whole process. Also the finance Abu was amazing. Did a great job and made sure we were satisfied with our new car. Thanks guys 🙂🙂🙂🙂🙂

Service Department went out of their way to assist us in getting a spare key made. Mike did an outstanding job. Incredibly busy dealership, took time to make sure we were satisfied customers.

Kind and caring service people who have been there a long time. The new guys not so much.

David Davis is very professional, courteous, and efficient. He went out of his way to make the contract exactly the way I wanted. Very happy with autonation.

When I brought my vehicle in last year for work, they worked me up too a 800 dollar bill, I was alone, and they made me feel as if my car was going to fall apart if I didnt get all the work done that they told me was neccessary. I wont bring my car back again, because I felt uncomfortable alone there. Nobody should ever have to spend 800 dollars on one service visit, I didnt know any better and I learned the hard way, never again.

Great service, competetive pricing, my whole family has their Toyotas serviced here. They also service other brands and give you a prioritized list of future service needs.

Location made me lose all trust. Went there for an oil change and free brake check. O called ahead and booked an appointment online. When i got there to check in, we verified my services and the technician told me 69.95. I told him i had a $10 off coupon and would be leaving the car. When they called me to give an update, of course the filter was dirty(as they always say) and i needed to resurface my rotors. In addion ro my oil change it would be 59 for the brake check. I said i thought it was free and he told me he would see what he could do. I hung up,used my boyfriend phone and called to ask if brake checks were free. They told him they would call back. Once they called back, they left a voicemail stating checks are free. I went to pick up my car and they made the adjustment to the invoice. Not trustworthy.

Luis Rivero can barely answer an email back and I didn’t get any mats for first car. The guy is super smug while selling and emphasizes going home early. Oh, PLEASE. I’ll make sure to get my second car elsewhere.

Bob was courteous and professional. My 2017 tacoma was recalled to check the rear differential for leaks. Truck was all good and Bob even included an oil change and car wash! Great service. Thanks Bob.

Friendly, efficient

Purchased a new car here in 2006. Still love it. Stopped in to get oil filter and air filter. Keeping it all Toyota.

Great customer service. Love the people there. They treat you so well.

CORY POPE, in service department, has to be my favorite of all, on time when scheduled, always offer discount, explains everything! No pressure if you decline service and always making sure your car was taking care of.

Friendly sales and service staff. Romie is always friendly and goes the extra mile. Highly recommended

I had new tires put on and they damaged every single rim. Very unprofessional

Great service by Ezra Difley. Loud and clear on his explanation about the issues at hand and car care.

Very helpful place for your Toyota needs

Pretty busy place. Nice waiting room area. However, if I need OEM Scion parts, I now order them online. Their OEM parts prices are way above the online dealer prices (that includes free shipping). I can wait a couple days for parts. 👍

Although i dislike Toyota EXTREMELY CORPORATE THIS IS THE ONLY TOYOTA DEALERSHIP TO ACTUALLY MAN UP AND BE EXTREMELY COMFORTABLE AND happy to try and accommodate Toyota owners needs.

Great customer service every time I go there!!

Ezra always takes care of us and is very professional and courteous.

Really great service and finished on time. Car ran really great afterwards.

Helpful,caring and quality members.The workers told me estimate of the time of completion for repairing my car and the place was comfortable.Free popcorn was good.

Usually get checked in very quickly. They run a very efficient service department here.

Nothing but good experiences here. We had 2 of the 2008 Scion TCs and had them serviced there most of their lives. Chafik Alloui sold us a new 2016 FRS in 2015. Great experience!! We have only had the cars serviced there since round 2009. Nick has always made sure our cars stays perfect. If looking for a Toyota or just need service, I highly recommend them both.

Bought our car here, and it in for services. The techs are always nice and explains everything to us. And they have a movie room!!!

Great customer service and neat/calm atmosphere. Very satisfied with my service.

This place is the perfect place if you want an Excellent Service!! 100% Satisfied

Horrible place of business staff is nice. Horrible business practices with no care for customer all they want is money.

This place is a joke. After having a great experience with the Clearwater Chevy location they had to send paper work to the Winter Park location for my wife to sign. The sales manager David at the winter park store couldnt be bother to even look for the paper work which was FEDEX over night and signed for by his dealership. Only after I came to the dealership and pushed the issue he said things like we do this as a courtesy and Im really busy right now insinuating my business didnt matter. I continued to push the situation and with the help of the Clearwater store we were able to get it resolved. Magically my documents were found. If David would have simply put a little effort into getting out of his chair and looking I would have avoided 6 hours and over 10 phone calls to get the deal finalized. Poor customer service and zero effort.

Dont give them your car they will tell ypur approved and steal your money crooks n liars. Say they ae not Walmart. But thett are crooksHothe bank denied my loan and there saying its approved just tonkeep my car and. Downpmt money. That they said they bank wanted. That wanted extra money is all. Crooka . never again. Worse car deal ever. Dont believe them there all liars at aito nation Toyota winter park.

After weeks of searching, my wife and I returned to Auto Nation Winter Park, to make an offer on our 2018 Toyota Highlander Limited. Of course, this was after shopping 3 other area Toyota dealers for the best deal, and having numbers in writing, we made our reasonable offer.Our salesperson couldnt have been nicer and extremely helpful, but as all car buying experiences are, you get stuck dealing with a finance guy, and NOT your salesperson. So to preface this review, we had already test driven a Highlander Limited, but when the first numbers came back we realized the numbers were for a Highlander XLE. This aggrivated my wife, and of course we left because W.P. Toyota doesnt take people and their time seriously. Just a machine to see how many poor people they can work over for as much money as they can. Unfortunately, we ended up back at this dealership a few weeks later, because my wife and I had been to 3 different dealers, and couldnt find the right car/color combo that she wanted.So to make this story short, we submitted our numbers, and W.P. couldnt get all the way to our number, but was basically $850 different from what we wanted to pay. With respect to time and just getting the deal done, we conceded the $850 more and moved forward to pay for this car. Now we find out this car is at another location and has to be driven to the dealer and can take up to 5 days, and we need to put $500 deposit down to reserve the car. We agreed, paid the $500 on our CC and waited.After calling daily for 5 days, we finally get a responce that the car is being driven up from South Florida and we can come pick up the car. We rush over just before closing time, as we have been pre-approved from my wifes Credit Union, with discounts of her time in the military. So we have a check in hand, and we dont want any extras, or anything else. Just want to pay for the car and leave. We get shoved into another Finance persons office and they tell us he will handle everything. As my wife and I sit there, we try to pay close attention to everything we can, as papers are being rifled across the desk to sign for everything and the kitchen sink. We get down to the final numbers which match the original paperwork and I ask where my $500 deposit is. He says, Oh Yeah just write your credit union check for $500 less and I will take care of it. Famous last words, as we received the paperwork from our credit union today for the original amount, and W.P. Toyota has in essence stole my $500 deposit and NEVER applied it.People please use this lesson to watch this dealer as their sales tactics are sleasy and crooked. I have called now for 3 days, and no one will call me back to explain what happen with my deposit.Very dissapointed with this dealership!

This place is a nightmare. We had an appointment at 7am. We got at 6:to and there were like 20 cars there and when asked, we were told all of them had appointments at 7! Very disorganized. Staff wasnt very helpful. We left to go to Toyota of Orlando dont waste your time there

Bought a used nissan sentra that wouldnt shift to drive unless a screwdriver was put in. You would think they would check these cars before they sell them. Still, I did business with them and returned it and bought a new corolla. The finance manager failed to take my name off the previous auto loan, causing a huge ordeal with the bank and me having to put in a dispute. Although my family and I have gotten multiple cars from this dealership, I wont return again. Too many details overlooked on their part showing a lack of care for their customers.

Service was great however even with an appointment I was there 3.5 hours. I need to get my maintenance done on a non peak day and time!

Friendly people, but somebody in there over torqued the oil cap, drain plug, and filter so much that I wasnt able to change it myself.

Good service and fast

Excellent customer service

Great service

Helpful, good work, nice people to work with.

Great service station. Has a cafe and movie theater.

A little bit of a wait but overall good services

Theres supposed to fill up my tank and And give my car a detail it never happen

The customer service was terrible I did not return to buy the car

Brandon was courteous and professional . Great customer service.

Always the best place and best staff.

Bought 2 cars here so far.

Excellent customer service!

Everything was awesome

Tony, Ramon and Jesus were excellent!

Excellent

Friendly employees, and quick service.

Liars and scam artist!

Excellent dealer to make a buy

Busquen a Jose Miguel Rolando (Sales Associate)

Always great service

Great service and people.

Nice clean place

I been going there for yrs