Very helpful at this store. I recommend ACE Hardware.
They didnt have the item I needed. It was said to be in stock on their website at that location. The service was great nonetheless. The item was there, just not the size I wanted. So I didnt walk away empty handed. Which is good.
Friendly, helpful staff. And the post office in here doesnt close till 5, so thats good too.
The USPS services are very limited here. They havent been able to help me most anytime Ive tried to ship from here the last few years. These seem like basic USPS services and theres no way to know in advance.
Pleasantly surprised by the selection and variety of products here. The prices seem to be very competitive with other hardware stores as well. Neither of these qualities have been common to smaller hardwares in my previous experiences. Overall I give it 5 stars!
I use this location (Robinhood Rd.) mostly because of the USPS counter inside. But when I need to buy items from the hardware store, the staff have been very helpful, knowledgeable and friendly.
Exceptional customer service experienced while shopping at this location. They even, remember thier frequent shoppers. Always ready to help, and make sure what you purchase will be a right fit for your project; no matter how big or small. If, they are not sure of any questions or concerns, they will do their best to effectively assist you or explore other options that may work. As well, the prices are actually reasonable compared to other large chain hardware stores. Sign up for an Ace rewards card and gain some points towards your next purchase.
Easy in,fast service,although could not find item!!!
Its always a great feeling to visit our friendly neighborhood Ace hardware. Been over 14 years I visit this place and it has always been a consistently great experience. Thanks to every single one you in the store. You are awesome!
Did an amazing job making my keys. He had to really do a throwback old school method. Its called eyeballing your work. Which means really know what you doing. Thank you. π
Love my Ace Hardware! Nice employees; very helpful!
Nice store, little bit of everything, prices seemed competitive, staff was friendly and helpful.
Very good customer service Reps, clean shop all one would want for Home and Garden, clean restrooms, wheelchair acceptable
Excellent hardware store. Great inventory.
Great customer service. Found the exact mailbox post I needed
Great place!! A little crowded inside isles but they have anything you need and are polite and helpful ...
Large remodeled store with great customer service. They should have just about everything you could need
Lots of parking. Newly remodeled outside of building. Inside could use a remodeling desperately. Floor in back of store a real hazard. Some employees helpful some couldnt be bothered to help. Many employees and patrons did not wear masks.
I would give 5 stars but, Im sure not their fault, but lot of empty shelf space. Friendly helpful staff. Help keep local hardwafe alive.
Great alternative and upgrade to the big box competition. A real mom and pop feel with specialty items you wont find elsewhere.
The best customer service people in any Ace Hardware I have been to!!! Making this my regular store now! It is a little further drive with more traffic but well worth the effort to get there!!
Their hours stink. The door says open until 7:15. I just showed up and those are actually their summer hours. Theyre closed and wont give me stinking bag of zip ties.
Best evvvvvver...service is phenomenal--the staff usually asks if you need help before you ask them for help! Post Office in there too!
They have everything...and the most helpful knowledgeable staff
Good selection of products to help me with my projects.
A year ago, 5 stars. Now 2.Something has changed. And I mean more than the name and the new look. Perhaps its because of whats going on in the world but everyone seems colder. There seems no interest in the customer. Ive only been in there twice since the renovation but its just different.And if youre looking for a mask or sanitizer, they have them. Thats good. You will pay. Trust me, you will pay.
The way hardware stores used to be. Someone there to help you with whatever you need. I go outta my way to shop there. Mainly because the old guys that work there are nice and helpful. Been going there for 15 years and its still mostly the same guys. They also have a post office inside which is helpful. Sure you will pay a little more but its worth it. They have a huge selection of screws,bolts, etc. And you can buy just what u need. Whether its one bolt or 50. They also have hard to find items you cant get at the big stores. Reminds me going with my grandfather to hardware store when I was a kid.
Good place if you need basic hardware
Great selection of home goods and hardware and I dont have to walk 15 miles though the store like I do at the big box stores. Saves me time and the staff is always very helpful. Prices are slightly higher for some things, but many products I get are actually the same price or cheaper. I dont mind paying a little more for the time savings and convenience. Time is money.
Very kind staff if you nerd help. Someone will help you.
My personal pros: smaller and easier to get around than big box, good selection and variety, the best place I know for Stihl service. Cons: staff is old school hardware store, no one is as all that pleasant or friendly but they will answer questions if you really want to know something
Thry have a great variety of things. The store has a family feel.
Very polite. Good service
Really friendly, great selection, answered all questions and helped my wife load a heavy item to the car.
Good customer service
Newly remodeled, lots of Stihl products and all the Hardware you might need.
Great neighborhood hardware store. If Sherwoods Ace doesnt have it, you probably dont need it. Great store for quick trips on paint, screws, tools, power equipment, bird feeders/food, yard ornaments, grass seed/fertilizer, seasonal plants/vegetables. There is also a post office inside.
Busy place. Nice employees. A bit cluttered.
Every time I come here I always wonder why I go to any big box stores. This place always has what I need but very nice people and its not over running with insanity.
Very knowledgeable and friendly staff. They have a great assortment of items, more than what you would think. They also have unique and hard to find items. I just wished that they stayed open a bit later during the week.
First time I bought something here, for sure not the last time.
Spoke with Brian, he was very kind. He held a product at the front to make my experience smooth and easy
Very helpful! In and out fast!
As usual Ace does not stock items as shown.
About half of employees do not wear masks regularly. Forsyth Co has 3rd highest rate of confirmed cases in NC and it keeps going up significantly. If you canβt require masks worn by those shopping at least require your employees.
I was working in the area and needed a few supplies and this store was within minutes of me. The power in the area was out but they were still open with a generator. A gentleman walked me through the store with a flashlight until we found everything I needed. All of the employees went above and beyond, even though they were in the dark. You can get that service at one of the big stores. I will definitely return.
I go often, and their knowledge and inventory is excellent. Now that they have expanded it is even better!
Clean. Helpful sales people always at hand
Cost a little more,but worth it.the staff is great.
Great service.
Knowledgeable staff of friendly people. I have been dealing with them for over 20 years. Excellent management with very low turnover.
Nice store, very costly
UPDATED REVIEW - Sherwood Forest has become one of my favorite stores. Its one of the few retailers left that actually understands what customer service means. They always have plenty of knowledgeable staff ready to help you and their inventory is well thought out and selective. I will continue to support local and buy from Sherwoods Ace Hardware as much as possible.
So much more helpful than big box stores and super local.
Great !Service and friendliness are 2nd to none!
True to the ad, the helpful hardware man.Christmas decorations now 75% off!
I honestly have not been to an ACE Hardware in more than 15 years. Today, I had been to several of the box stores trying to find some springs. The small handyman springs and thought to myself I need an old fashion hardware store. I went to the local ACE and I could not have been more correct! Not only did they have the springs I needed, the staff was so helpful!!!! I will definitely start going there more often and that is hard for a stockholder of that big orange store to say!!
Great assistance, the best keys, beautiful garden decor and easy in easy out. Some prices are competitive but the best part is you can buy that one screw, etc you need without buying a box
They are always friendly, polite and helpful. They provide personal attention. Much prefer ACE to big box store
Good place. Lots of helpful staff. I go here instead of Home Depot for most stuff. Its cheaper and less crowded.
Great customer service, knowledgeable associates
Terrific selection and the best service in town!!!
Staff was rude and hostile speaking inappropriately and angry towards customers. People avoid this store solely due to the postal staff who are condescending there is a MUCH BETTER SERVICE ACROSS THE STREET AT POSTAL ANNEX ACROSS THE STREET. There have been times ive even questioned if my mail was sent from the ace hardware location I do not trust them.
This hardware store is conveniently located for my hardware-shopping needs. The customer service is great!! Looking forward to shopping again soon!!
They say theyll come to your house if you dont have everything you need to paint, but they wouldnt exchange a tube of caulk that said clear, but came out white - because I had opened it . The tiny print said it turns clear in a week . But it was marked clear . Helpful hardware folks they were not this time .
Waste of time nothing in stock that online said was in stock
Always friendly staff who offer assistance. Every time I come in with a stroller they get the door. Love this place!
My first visit ever to a Ace Hardware store. Not much from the outside & not a top hardware store inside, but the employees are very helpful. I most have been asked 6 times in a matter of 10-15 minutes if I needed help. Would I go back, YES.
Great store, always have assistance and a post office.
Very helpful in finding items.
I like this store. They have a good selection of hardware almost always have what I need.Here is the problem. Some of their staff are really rude. The trolls with the radio headsets that wonder the isles need to go to some customer service training.
Nice ace hardware with an amazing number of employees in the store providing and astonishingly poor amount 9f customer service.
Shop local. When you walk in, staff are always immediately ready to help you find what you need. In and out in a quarter the time of the big box stores.
When I need the right solution for the problem, this is where I go. Everyone is knowledgeable and eager to help you solve that problem you brought to them. No need to know anyone. These are good, smart, helpful, friendly hardware people who listen and focus on what you need.
Everyone there is so friendly and knowledgeable. I love going there.
Always plenty of knowledgeable help and easier to find whats needed. I especially like their selection of seeds in larger quantities.
Great place for most of your needs. My first place to look.
If not for the long drive to Lowes or Home Depot these guys would be out of business. Every time I have been in this location the employees are rude and have an arrogant attitude towards customers. I would be embarrassed to own this βbusinessβ. Never again!
Will never shop here again.
One of those places where you can find anything, and the staff is incredible.
Very helpful in providing expertise to help with lawn equipment purchases (weed wackers, hedge trimmer, leaf blowers etc)
Ive been shopping there for over 25 years. Best customer service in town and they always back their products!
Does its job as the neighborhood hardware store. However if youre looking for more granular tools, Home Depot and Lowes are the best bet. Plenty of parking outside.
Jim was with out a dout the rudest person ever. He does not know the store. Told me to buy my purchase or not, then just walked away, me and wife were so embarrassed. That old man needs to be fired!!
Great place
The staff is always friendly and helpful, and the selection is surprisingly good for a small store. Its a lot closer than the nearby Lowes and Home Depot super centers, so I visit frequently to purchase last minute project supplies.
Love shopping at Ace. They have great customer service.
Several of the guys really know their stuff. Everybody is very helpful.
Great help and advice from the staff whenever I go, which is every weekend.
Has everything you could possibly need! Very helpful and friendly staff and very convenient to the neighborhood. My first choice for hardware!
Looking for spot removal for cola dropped on floor .Had been trying to get it up .Brian suggested a big seller there and it worked .Very nice joh .Saved me a carpet cleaning job.
All your hardware
Very helpful and friendly
Nice hardware store with helpful staff and well stocked shelves. Prices are competitive with the exhausting big box experience.
Friendly staff, tons of hardware and home improvement items but the store layout can use some de-cluttering. Very convenient location.
Good place with a friendly and helpful staff!
Wide variety of tools, house hold products