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Riddle Tractor
3640 Glenn Ave NE, Winston-Salem, NC 27105, United States
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Riddle Tractor
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Pa
Review №1

Great experience! Honest staff. Saved me substantial money by using an alternate fix on my tractor.

Ke
Review №2

I bought a mower from James today. He was very knowledgeable and answered all my calls and questions. In and out very quickly. Wish buying vehicles was this fast and easy. They also had more inventory than any dealer I’ve been to recently.

Cr
Review №3

I went several places looking for a new mower no one seemed interested in talking to me. I was ready to give up and order a JD, but did one last quick google search for mowers near me and found riddle tractor. I called in expecting the same level of treatment I had received everywhere else and was pleasantly surprised to be mistaken. The receptionist was very friendly and took my info for Matt to contact me back, when he did he also went out of his way to help me. I ended up buying a great mower but the real reason I spent my money here was the level of service I received, even Sam that delivered the mower was extremely friendly. I will be back again thanks again for the level of service!

jo
Review №4

Sales staff was fantastic from start to finish. I cannot recommend these guys enough,, love my scag

Br
Review №5

Extremely nice people! I walked in there told the lady working up front what I was rhere for and she instantly introduced me to James. I explained to James I was in dire need of a new mower and how Ive been denied everywhere in town. Im new to credit, but what little i have is perfect, but still low scores. He basically assured me he could help and that he did!! I was approved for exactly what I was looking for with a more than reasonable down-payment. I will be returning here for any future purchases. If youre a small company like I am, I strongly recommend you go here to apply for a mower!!!

Mi
Review №6

One of the only sno-way dealers around. We have bought many plows and salt spreaders from Riddle and they even install plows and spreaders.. they have always taken care of us and they have a great staff.

An
Review №7

I dropped off 2 mowers to get worked on and every single time I called to get an update I was out on hold for 20 minutes. Then for 2 or 3 weeks I was told “it’s the next one to be worked on” or “we are just waiting on a part we expect to be delivered today”Talk about a huge waste of time - at the time of this post it has been over a month and a half and I am still getting these same excuses. My advise is to go anywhere else.

Mi
Review №8

Dealership of Kubota and Scag mowers and others. Wide in-stock selection, friendly, helpful service team.

Ar
Review №9

If you want a fair price on any kind of equipment, I highly recommend Riddle Tractor – especially for Kubota products. I have been a customer for almost 20 years, and have dealt with the sales team, the service team, and the delivery drivers. Throughout that time, everyone of them has been professional, attentive, and courteous to me.Owner Gene Riddle does an excellent job of insuring customer satisfaction, and this reflects throughout the dealership!

Ph
Review №10

For a Christmas present to myself I decided I needed to supplement my Kubota lawn tractor with a zero-turn mower. Riddle had been servicing my Kubota for some time so I phoned them and asked about a mower. After answering a few questions they matched me with a 48 SCAG. I got a great price immediately and ordered it. It was delivered to my home by a fine young guy named Sam Furnette. It was clean, full of gas and Sam made sure I was properly trained to solo on it. When I walk into one of the big-boxes with all the mowers our front Im reminded how much more valuable a purchase is when the product is fully understood and supported by the Seller. Riddle is the right place for that combination.

Ty
Review №11

After my grandfather and I have spent countless thousands of dollars on tractors and scag riding lawn mowers, my grandfather was disrespected from one of the workers here and was extremely rude. We was just looking for a bolt and the guy wants to smart off to my 84 year old grandfather. Hes lucky he still has a a straight nose and we will NEVER be back. So.many other places that actually have standards for their workers. Do your self a favor and go some where else.

Du
Review №12

Matt does a great job! Had answers to all my questions. Wasnt hardcore or pushy. Offered with out me asking to drop off a Scag Patriot at my house so I can see how it does on hills in my yard. After checking out a few more mowers brands over a few weeks. Stop back at Riddle Tractors and Matr has a great price wating for me on the Scag Patriot.

mi
Review №13

Riddle Tractor is the nicest place to buy a new or used Tractor, Lawnmower, Implements, what ever you need for your Lawn, Garden, or Farm .Gene Riddle and his staff will work with you any way they can, to help you get what you need and in your price range. They treat you like family and are Christian good people. I mean down to earth, and really willing to help you get what you need . I tried to trade for a Kubota tractor in July when there were several rebates going on but the covid-19 virus had caught up with a lot of Kubotas inventory. Gene looked about 500 miles or more to find one at another dealer, somewhere to get me a new Kubota. Well he found one that had been sitting on a dealers lot for 13 months. Like I thought and he said its going to be faded out some on the color, but I would not want it and I dont think you do. He was right I wanted a new fresh painted and a 2020 model Kubota Grand L 40-60. Sooo he said he had one supposed to be in the last of October and another one in December if I could wait ! Well I didnt want to miss the rebates and discounts that were good only through July. Gene said we would work up the price and rebates and discounts and would only go up $100 if the rebates went off. So he called me last week and said the Tractor was there but they had to put the loader, tooth bar, load the tires, and check it out and get me a scrape blade, set of forks, and a bushog, together and he would deliver it Thursday, well I can barely walk using a walker and could not lift my leg high enough to get on the tractor, Soo I called Gene and we talked about the step on the tractor so I said if it had two step rungs instead of one I think I can get on it ok. Well I left it in his hands and he took a step off another tractor and bolted and supported it to the bottom of the existing step and brought it to me Friday morning, and it worked perfectly . I still got the tractor for the price we agreed on in July and no extra charge for making a new, better step so I am able to get on it easier. Those guys are awesome, and they will treat you like family. I greatly appreciate what they did for me. There service dept is also great I have used them about 3 times over the last 8 or so years. Tell them Micky Dundee Hartgrove sent you !!!

Jo
Review №14

Amazing experience repairing my mower. I have been in the landscaping business 30 years and decided to give riddle tractor a try at servicing one of my kubotas. Tony the mechanic went above and beyond to make my mower right. He sharpened the blades better than I have ever seen anyone sharpen a mower blade before. Truely impressed with his work to something as simple as sharpening a blade. Also they fixed my mower in a timely manor. Do yourself a favor and give riddle a try. I’m glad I did.

We
Review №15

These guys are great! I needed some parts for my tractor but I had no idea what parts were called. I brought some pictures and Jeff took care of the rest. Parts are on order and I am one happy customer!

Sc
Review №16

I an an exceptional experience /w Matt C. during the purchase of my nearly new Turf Tiger II 61! The performance of the machine was even better as mowing our 6 acres took 2 hours less than with the 48 inch zero turn we have been mowing with.

Bu
Review №17

Come on now I just washed his truck

Ja
Review №18

These guys are the best. Money well spent in a great tractor mower with one of the best team of guys standing by if I ever need anything. Thanks for the A1 turn key white glove service. Valued customer James Drye

Do
Review №19

Great people to work with.Ask for James for your new equipment!!Got a new Scag mower and love it. SCAG, you cant get no better.

An
Review №20

Awesome staff with parts & services readily available!! ..

Gr
Review №21

A great place to do business with. The employees there are very helpful. I would recommend the if buying a tractor or mower

Vi
Review №22

Today was not a good day. Im being generous by giving 3 stars. The staff seemed indifferent to my presence & unappreciative of my business. Perhaps they are accustomed to folk that spend more money. I most likely will take my mower elsewhere for service & repairs.

Le
Review №23

Picked up my second tractor from Riddle Tractor yesterday. If youre looking for the best price, excellent service and friendly staff...this is where you need to buy youre next tractor. Before you pull the trigger anywhere else on a new Kubota, give Vance a call and youll be glad you did.

Da
Review №24

These guys are the best, from parts, sales, and service! If you want someone to stand behind their products like no other, buy from Riddle Tractor. They have an amazing helpful staff like Vance, Gene, James, Steve, and Greg. Theyre an unbeatable team! Thanks, Russ Tuttle.

R
Review №25

If they treat customers like they treat delivery drivers.... they are in for a treat. Exceptional customer service and so welcoming. Even recommended a great place to eat.

Ch
Review №26

The salesman was very knowledgeable about his product and was willing to say he wasnt sure if he was not exactly sure and then refer to the book or manual. Im impressed with the equipment and hope to purchase from them in the very near future as I am getting rid of a New Holland a bad choice

Ka
Review №27

Will not return to Riddle Tractor will not stand behind their work. Wayne the service manager will talk down to you, treat you like you are stupid. Paid for a repair that I didnt receive. If you want to throw your money away this is the place to go. Kathy Oakley

Ja
Review №28

Its like a Small Town lawnmower shop . They try to remember your name and make you feel at home .

Ma
Review №29

Great place if your in the market for a tractor or a mower. All of the staff from the salesman, to the parts guys, to the service guys are great to work with.

Pa
Review №30

Always heard they were fair and good to deal with. Wanted to trade a Gravely 260 Z with 500 hours. Was told the Tiger Cat with the 23.5 engine was the Scag comparison to mine. This Tiger Cat is nowhere near the same as the 260 Gravely.It compares to the 160 gravely but they wouldnt admit it !!I went on line to the scag website and they call the tiger a small frame mower. The sales rep insisted to me that it is a large frame like my gravely. I tried the scag cheetah and it does compare to the gravely, but they wanted right much more for it. I told them that I took a lesser trade in amount on mine against the tiger cat, and I feltthat maybe I should get a little more for mine trading for a more expensive mower. They wouldnt do this and in leaving I said that I would talk to the scag dealer in Greensboro and I could come to riddle for service. The salesman told me that I couldnt do this because, we only service what we sell ! I said, arent you a scag dealer his reply was yes, but we can do that. They claim to be the #1 dealer, but I would be careful about this. They are typical in my opinion, just fine when the sale is going their way with all the talk about how good the dealer is, but changing face when things go a different way. They have been there a long time and I am sure they have a lot of happy customers, but, you may be the next unhappy customer after me !!!!!!!! Let me add 2 weeks later, I demoedthe John Deere 930 M and it runs circles around the Scag Cheetah, and has a better price. TheCheetah does have a better ride, but I didnt buy for the ride! The Deere runs 10 mph which is plentyfast for 95% of the time. I tried the Cheetah at full speed and it is dangerous in my opinion. Deerecuts just as well and handles much, much, better than the Scag. The response on the controlsis absolutely fantastic without near the spins as the Scag had. I tried 4 different top brands on the exact same yards, one week apart. All are a little different in one way or another, but the Deere 930M came out overall !! Everyone has always talked about holding on a hill, well the Deere heldbetter on the 2 hills that I have problems with by far. The Cheetah wouldnt even stay up hardly at all!This is just my opinion and we all have one. Best thing to do is not buy on name or reputation,these are 2 things kinda from the past. To me you should watch the selling features, such as a2 speed rear end, which only has I think 2 mph difference, but a bunch of parts that can go bad !!I decided to take my time, and try to make the best decision for me, because no matter what the salesman says, Its all on you, after you buy!! Try the Deere dealer in Pfaff Town NC, I found everything to be as they said, when I tried there machine. I had no preference when I started!!Hope this helps, but like I said, this my opinion, and you need to make your own!!!! Good Luck !!came out on top overall in my opion

Fr
Review №31

Bought a new Scag 36 walk behind from them about a year ago. Friendly and very knowledgeable staff.

St
Review №32

Had the parts I needed and had them at a fair price. Very friendly customer service

Ja
Review №33

I bought a L3901 from James Bottoms and have received great service. He helped me determine the implements I needed and informed me of all the incentives Kubota had.

Jo
Review №34

They are very professional people to deal with, I will be buying my mower from them.

Cl
Review №35

Great people. Treat you like family. Do business with the owners.

Bi
Review №36

I havent bought anything, but they have a lot of inventory.

Cl
Review №37

Very friendly staff. Steve is the best in the field.

Do
Review №38

Looked around then was asked I needed help. Very helpful and I think I will purchase.

Jo
Review №39

BEST. PRICES. I CAN FIND

Ma
Review №40

Gene and Vance and the rest of the crew are super to work with! Customer service is great!Love my new tractor!!

fr
Review №41

Best lawn equipment!

La
Review №42

Great people to do business with

Ta
Review №43

From sales to service, you wont find a more knowledgeable and friendly staff! They carry top of the line mowers in both the commercial and residential lines and you can finance them for less than what you pay your landscaper a month to mow.

Ja
Review №44

#1 hands down!! Quality products! Excellent service. Awesome Customer Service!!

Fr
Review №45

My favorite place to shop. Great staff and equipment!

Ja
Review №46

Great customer service. Friendly and efficacious!

Ma
Review №47

The guys there are always helpful.

Ca
Review №48

Bought a blower to them for repair. Echo. Im a home owner. This place is geared towards commercial sales. People were less than friendly. I wasnt told what was wrong with blower just given an invoice for an air filter...fuel filter and spark plug. Total cost 88.00. $65.00 for labor. I had already changed air filter and fuel filter. They just gave me the blower and invoice. Invoice had a line item for 8.00 entitled misc.shop.exp. I asked about it and they said it was first anything they did in the shop like throwing out oil. A bit too harsh of a place for me to return too. I felt very uncomfortable there.

jo
Review №49

Vance is a friendly and very educated guy to work with

Da
Review №50

Great people to deal with.

Te
Review №51

Great service, seems to be a good team.

Jo
Review №52

Had what I needed....

Sc
Review №53

A good place to deliver to.

an
Review №54

Very rude so called customer support yelled at me for not knowing my fathers model number, defiantly will find parts elsewhere, WOULDNT RECOMMEND SPENDING THE 50,000 HERE!!

Wi
Review №55

Excellent company to do business with

To
Review №56

Parts counter guy not very helpful. Could not even look at serial number for mower. When I was ordering parts

Wi
Review №57

Theyve done me right.

Da
Review №58

Excellent service

ni
Review №59

Good selection

Wa
Review №60

Excellent service!!!

Information
100 Photos
60 Comments
4.5 Rating
  • Address:3640 Glenn Ave NE, Winston-Salem, NC 27105, United States
  • Site:http://riddletractor.com/
  • Phone:+1 336-767-2001
Categories
  • Tractor dealer
  • Farm equipment supplier
  • Industrial equipment supplier
  • Lawn mower store
Working hours
  • Monday:7AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Dine-in:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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