I just recently purchased my 3rd Lexus. 2017 ES300H, 2020 ES350 F-Sport and now a 2021 RX350. Corinna, the Internet Director is extremely helpful. I have never met her, but she has made my buying experience great on my last two vehicles. Ben Hodges, my Sales Person was great also. And of course I can not say anything bad about Susi in Service, she always helps me. I am more than likely going to be a Lexus driver for a very long time!

My experience working with JJ and the team at Lexus, Winston Salem, NC was excellent. Our salesman was very helpful and went way beyond our expectations in working with our daughter (in a different state) so she could purchase my traded-in 2018 Lexus. This is my 3rd Lexus and 2nd time working with JJ (our salesman). He is professional, personable, most helpful and patient. We have found this to be true of all personnel there.

Just purchased my first Lexus RX350 - the entire experience was extremely pleasant. Everyone was very polite and professional - Mike Beck was very patient with all my questions. Highly Recommend!!

Wonderful car buying experience. They really treat you like family. Fair prices and potential buyers treated with respect. Highly recommended!!

I’ve been a customer of Flow Lexus Service for just shy of one year. The staff has not disappointed me at all. They’re friendly, attentive, reasonable, and transparent. I will continue to use their services.

AWESOME service and Russ was very pleasant and kind! Thanks for treating me like I was the one and only customer!! I came in for an airbag recall but was treated like I was spending thousands of dollars, Thanks Russ!

This is our second purchase with Flow of Winston and we have been very happy with both our purchases. Our salesman Bill Pardue was very knowledgeable and has continued to follow up with us. Your service department is the best we have ever dealt with. Thank you for taking such good care of us and our car.William and Paula Steele

Great friendly service with Ben Hodges.

Great experience with this dealership. Ben Hodges has been great to deal with. They truly live up to the Lexus customer service reputation.

I stopped by and asked for them to change one tire to put on the spare. I let them know that I wouldn’t be purchasing a tire there because the current tire had insurance and I could get it replaced elsewhere. Then then asked me where I purchased the original tire and when I told them discount tire, they promptly told me that I could take my tire there since it was down the street. I felt brushed off and with them knowing my tire was actively leaking from the visible nail, they didn’t care what situation I was in or even check to see if I had enough air in the tire to make it there.. Also it wasn’t like I was looking for a free service as I was willing to pay for labor. I will not be visiting this location again. I worked with Russ in the service department. Even if he thought he was saving me money, let me make that decision and not assume.

Suzy is a fantastic service associate! I feel like she does not try to push extra service that I dont need, but usually makes recommendations on how I can avoid spending unnecessarily. She is very knowledgeable about the vehicles and service in general

Overall we were very pleased with our recent purchase. Everyone was exceedingly polite and professional, yet quite personable. My only comment is that I wish we had known upfront that there was no negotiating. Granted I had not purchased a car in almost 20 years, which likely effected my initial assumption. But the salesperson also knew I was inexperienced with the process. Therefore I wish that that had been conveyed to me early on. That all being said and after having clarified the process at the 11th hour, which was bumpy at first, all ended up being a wonderful experience. I would definitely recommend Flow Lexus for anyone interested in a Lexus.

Everyone was very knowledgeable and polite. We are not sure which model we want yet, but would definitely keep Flow Lexus of Winston Salem in mind once we have done more research and make a decision.

I have been a Flow Lexus customer for years with Mark Bell. The brand speaks for itself. The service here is unparalleled. Frankly, better than Flow Lexus in Greensboro in my experience.Pricing is much more competitive with negotiation. I always negotiate offer sheets from multiple ownership groups on the same vehicle before making a purchase. The variance can be very substantial.Great time to buy or finance given our economic situation and the incentives Toyota / Lexus provide.5k mile checkup on my 2020 RX 350 tomorrow!

Mark Bell was great! Very helpful and accommodating. Highly recommend him!

Everyone was so nice and eager to accommodate us during our shopping experience. We greatly appreciate the added attention to detail in meeting our needs. We sincerely thank everyone!

Kevin and Keith were amazing when working with my husband & I. I had been to other Lexus dealerships and this one was by far the best! Such sweet staff members who make sure your experience with them is awesome. They work with you and make you feel so at home! Love my new 2019 Lexus RX350. Don’t think I’ll ever go back to any other car brand. Lexus by far, has the best customer service!If your in the market for a Lexus, come here! You won’t regret it.

I was there today for my 10,000 mile maintenance on my 2019 Lexus e350 f sport, and if I could give Flow Lexus of Winston Salem more stars I would. I was acknowledged by everyone, with a hello and a smile. Yes a hello and a smile does go along way. I was just impressed by the level of professionalism and kindness that the staff at Flow Lexus Of Winston Salem gave me. I own a BMW 5 series and I take it to the BMW service center and I thought that no one can offer the BMW ownership experience, and today I was proven wrong, so wrong thank you Flow Lexus of Winston Salem and Ian Clark

ABOVE AND BEYOND SERVICE!!I recently had an issue with some tires on a new RX 350 I purchased now with about 14k miles on it. Strangely I had 2 blow outs 2 days apart. Of course this seemed strange as we did not think we hit anything in the road. Anyway, they checked into it and they did not find any information from the manufacturer that would indicate there was a problem with the tires. I did not feel comfortable replacing them with like kind tires, so they offered to replace all 4 tires to a different brand and they did it at no cost to me. I was willing to split the difference, but they insisted in order to make us feel safe on the new tires. I thought this was GREAT customer service and went above and beyond for me to feel safe. In this time of everyone hiding behind COVID to provide terrible customer service, its refreshing to work with people that really know the meaning of customer service. THANK YOU, AND GREAT JOB!

Flow Lexus has consistently provided a great experience when servicing my vehicle, even though I did not purchase my vehicle from them. They have always been very accommodating to my limited schedule, and are always able to service my vehicle in a timely manner. The entire staff always offers quality customer service and often go above and beyond whats expected. I highly recommend Flow Lexus of Winston-Salem.

Really appreciated the professional attitude and flexibility from JJ Iten in sales. He was communicative, not pushy, and straightforward, stayed late to meet my son and help him with a sale.

Had my vehicle maintenance. Friendly people. Quick service. Cleaned inside and out to top it off. Ms Susie is always a delight!

New to the area, first time here and looking to establish a relationship. Went for an oil change on an LS. They forgot to reset the oil service light and put the wrong mileage on the new reminder decal but they had time to find the need for an $800 water pump replacement. Cant do a simple oil change so they definitely arent doing my water pump.

Do not I repeat do not schedule any appointments with miss Susie has stickers allover her office about “just being nice” she is not... rude and condescending, look elsewhere for work and service.

Had a great salesman. Took all the time we needed to familiarize us with vehicle and answered all our questions.When he said he was going to do something, he did it. Would definitely ask for Kevin again.

What an amazing store. The staff was incredibly friendly and super knowledgeable. Being in the store is like visiting a Hilton property. Its just beautiful. If youre looking for a premium vehicle and service to match, this is the place.

Mark Bell has always surpassed a 5 Star rating. He is extremely knowledgeable and courteous. Id recommend him as your Lexus sales person when youre ready to purchase one. He goes above and beyond to make sure you have everything you need when purchasing a car. He follows up after the sale. Mark would definitely get the max number of stars available.

I loved this experience I never felt so confident about purchasing a vehicle. The loan process was simple and easy. I drove all the way from Atlanta do enjoy my experience purchasing my vehicle. I loved the service and business provided. Thanks and appreciate Paul and the rest of the team.

Had an excellent experience with my Lexus purchase. Everyone was very friendly and helpful. I worked with Mark mostly and he was very knowledgeable about the vehicle. He also continued to check-in with me even after I left the dealership to ensure my satisfaction! Highly recommend this dealership.

Great folks to work with.

They did not have very many vehicles on the lot, however, this was during the Corona virus time frame and manufacturers stopped production for several months. They did have a vehicle similar to what we wanted, the NX300. They were able to get one of the colors we wanted from another state and only took a few days to go get it. Everything went very smoothly during the process and only took approximately an hour and a half to complete everything and be on our way. Everyone was exceptional and courteous and provided all the information we needed when we had questions. We would definitely recommend Flow Lexus of Winston-Salem.

They were very friendly and helpful.

Russ was an exceptional gentleman that was very friendly, pleasant and very easy to connect with. I really liked him and he has handle all of problems with excellent care the three (3) times Ive been there. I truly have enjoyed my Flow Lexus experience. I do hope to have Russ in my life for this Lexus and when I upgrade. Thanks Russ.

Service department staff are amazing. Techs do a great job & Ian is wonderful to deal with.

My husband works at Flow Lexus. Employees are really nice

Mark Bell was especially helpful working with me on my purchase. This is the second Lexus Ive bought from him and he has always quickly given me the information I request and answers my questions promptly. He has made purchasing a car a good and memorable experience. I highly recommend Mark and Flow.

Nice service guy Russ

Flow provides a very professional experience when buying a new vechicle and providing service.

My wife and I both agree that this was the best new car buying experience ever. Mark and Scott went well beyond our expectations. We told them upon arrival that we had limited time and if we could make the deal work, lets do it otherwise wed keep shopping. We were in our new car within 2 hours with a deal we could live with and we are very satisfied. Lexus is the best car on the market and Flow Lexus in W-S made us feel like we were their only customer.

Always get the utmost in service, sales, every aspect of the dealership. There are none better that I know of. Very impressive upon arrival through to completion of services. The people are just simply great and always looking out for me. My wife and I are totally satisfied with Flow Lexus.

Very friendly staff who are accommodating to your requests and wishes. Made me feel part of the Lexus Family.

Through the years (over 20 and about 11 cars) this dealership has always provided excellent customer service and customer care. This transaction for a new 2020 RX350 was no different. They went out of their way to take care of my wifes color/interior trim requirements. Even though we live at the SC coast we wouldnt go anywhere else for a Lexus.

Nice people very helpful

Actually, it was Turner Coley who had the experience but reporting under Gayle Coley.

Always good to work with.

I talked with Suzie today to schedule an oil change. She looked at the last time the car was in for service and they did oil change and rotated my tires. I told Suzie that they rotated the old tires because i just recently bought a new set of tires for that car and not enough miles had been put on the tires to warrant a rotation. So she tried to sell me an alignment, stating that if I bought the tires from Costco or Discount Tire that they dont do alignments which is true. But I told Suzie all I wanted was my oil change and thats the agreement we had so I thought. Because when my wife got there Suzie told here I told her to rotate the tires. I never told her I wanted to purchase a tire rotation because for one, the tires didnt need rotating. And 2nd of all I could have got a tire rotation at Discount Tire for FREE! And thats not the point. The point is Suzie tricked my wife into buying something that the car didnt need and after I told Suzie all I wanted was an oil change. I would expect trickery from a Joe Blow shop. But I never in my wildest dreams would thought that Flow Lexus would stoop to such a low since I trusted them to be the only one that service that car since we purchased it from Flow Lexus.

Nice and friendly staff

Susi Todd is a joy to be around and she takes care of everything my car needs

I drive all the way from Charlotte to this dealership. Yes, there are options in Charlotte, BUT at this dealership, they put the customer/car first. They are very friendly and helpful. I was a little skeptical at first dealing with service, just because my husband usually deals with all this...but I can tell you, the second I drove up, and was approached by my service adviser, Susi, I worried a little less. We talked about what needed to be done, oil change, any warranty work, and some issues I have noticed since I bought the car. She was quick to notice an issue I hadnt even paid any mind to, and it was replaced for free under warranty. This dealership does not train their employees to go after every dime you have, unlike some here in Charlotte. The advisers and service team do what they can to help - whether is cleaning sticky buttons, or replacing something under warranty. I really appreciated the time Susi took to explain the service to me, and to my husband as well to make sure all 3 of us were on the same page. She didnt push any unnecessary services at all! Cant say enough great things about the level of service I received at each visit!Also, they have a really nice lounge area and usually have available office space if you need to get some work done while your vehicle is being serviced. They seem to accommodate you the best way they can, and they usually can get you in pretty quickly.

Very professional in the service department. I needed a key FOB made and they treated everyone with respect.

My fifth lexus at Flow Lexus. Their service and treatment of customers is unsurpassed. Keeps me coming back. Plus I love the lexus models.

Good service, but extremely overpriced

FLOW LEXUS OF WINSTON-SALEM GAVE ME THE BEST CAR BUYING EXPERIENCE IVE EVER HAD!

Sold me a janky 2018 honda accord, and didn’t want to help with warranty issues after only having the car for 4 months. Very shady way of doing business

I had an amazing experience buying my car at Flow Lexus. The staff were so friendly and welcoming to me. I was treated as a guest and that really made my day. I got a great deal on my dream car and I could not be more happy.

Absolutely wonderful for Sales, Service and any Lexus needs. I have my vehicle serviced here, because they do a perfect job. My Service Advisor is Russ. All of the Service staff is very knowledgeable and great to work with. Same with the Sales people. They are never pushy and truly care about each and every customer. This reviewer recommends Flow Lexus of Winston Salem.5 STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you!

Just wanted to say thank you to Richardson. Richardson was the first person I talked with and he provided me with excellent customer service. He went over everything I needed to know about my RX350 car,parts and prices. When I picked my car up it was cleaned and a full tank of gas. Thank you so much Richardson. I will sure be back to do business with Flow Lexus 👍

One of the many reasons I chose to purchase a Lexus is their dedication to service. My wife and I both drive newer models purchased from Flow Winston. An oil change or routine maintenance does not have to be an inconvenience. They pick up my car from work, take it to the dealership, and return it to me a few hours later clean, serviced, and ready to go! It’s wonderful and perfect for those with busy lives and children! Thanks, Flow!

My experience with Lexus of Winston-Salem was by far the best.I sent an inquiry interested in a very specific RC 350 - I received a call from Kevin a few hours later and I told him what I was looking for and what my ideal terms would be for monthly payment and down payment. Within one hour of my conversation with him we had a deal! No haggling - No pressure - just a great deal.Scott was also involved with helping me find my ideal payment and most importantly where this car was. Both Kevin and Scott were very professional, respectful of my time, and absolutely a pleasure to work with.I highly recommend anyone to Lexus of Winston-Salem and highly recommend asking for Kevin and Scott to work with. You won’t regret it!

I Was recently there and was helped by Tony Burchette and he was beyond exceptional in his hospitality and service. I was there to get airbags replaced and when Tony told me my vehicle was ready I was shocked at how fast they were done and they filled my gas all the way up and vacuumed and washed my car. Thank you again

Mike Beck is a pleasure to work with and he and Susi Todd are real assets to your organization. Been dealing with you folks since 2002 and have always been very satisfied

Great service . Susi Todd keeping me updated on the things I need to do with my car.

Great service!

Chet was the best!

As usual, the service team was incredible. I know it is weird to say this, but coming here is a pleasure. The service is top notch. The team is SO knowledgeable and wants to assist you in every way possible

Just purchased my 2nd New Lexus from Paul Richardson and Scott Hunter! Awesome experience and great customer service! Thank you guys!!

Ian is a stand up guy! He is what customer service is all about. I did a pre-purchase inspection there. The service manager that was in charge of my inspection missed something. Hes no longer there by the way. I purchased the car, and drove it home. Brought it to my local Lexus dealer. Rocky, and Brad also stand up guys found a leak in the passenger rear shock. I called the dealer I bought it from. No help! They get reviewed later. I called Flow Lexus, and spoke to Ian, and was expecting the run around. I was wrong. He had a valet driver pick up my car to fix the issue that was missed. Thats service my friends. 2014 IS 350 F-Sport. I love the car, and the service speaks for itself. You get what you pay for in this world. Ian is an asset to the Lexus brand. Everyone makes mistakes, but a bigger man takes responsibility, and fixes it. Thank you Ian, and all the folks in the Lexus work force. 5***** all the way.

Great service.

While being mindful of social distancing, I was provided a wonderful car buying experience.

Christopher was wonderful and took care of everything. The waiting area was spacious. Wish they had had some fruit to snack on! Overall the service check was smooth and I’ll be back for the 10k check!

Sales staff was professional, polite and respectful. I see why folks return over and over to buy from Lexus. Service. You may not get the least expensive option but some things should be measured by value and not just price. Kudos.

Wonderful dealership experience is normally an oxymoron, but having low pressure service recommendations, a full wash, exterior detailing and filling my tank for a factory recall made it so. My service representative actually showed me how to change my factory windshield wiper blades and cabin air filter. The parts department was equally as helpful. So appreciative for not presenting a Honda style laundry list of unnecessary service items and keeping focused on having you leave with your cars primary service needs met. Finally, they digitally reset/synched a faulty tire pressure sensor with out even mentioning it. Great job folks. I expect less and got more.

I love it

Appreciated the picnic tables set up for waiting and the staff wearing face masks for my protection. Professional and friendly treatment as usual.

Suzi is always upbeat and ready to help with a smile in her voice when she answers the phone and on her face in person. She is quick to arrange service and car pick up for convenience. It continues to be a pleasure to work with her as we continue to enjoy each new Lexus.

Always prompt and professional!They take good care of me!They also give me a reminder call when any major service is needed! The free tank of gas for bringing my car in for the recall was very much appreciated!

This branch is good but I’ve bought Lexus 2011 RX 450H after 6 years the driver and the passenger seats are torn up, I went the dealer and he admitted that it is a huge quality issue, I called the corporation about it but they didn’t provide any support or help to fix the issue, they left me for weeks without an answer and after all the time the called me to tell me know that they are unable to help me, how shameful it was. It this the quality level of Lexus car.

These folks are NICE, at least the guy who assisted me in the service department is- I wish that I could remember his name. I left with a full tank, a freshly washed vehicle and a great impression.

The most effort I have ever extended is to place a phone call or an email. Everything else is handled to accommodate my specific needs and requests. In my experience, this Lexus dealership raises the bar and consistently delivers. Allow me to add that I bought my car sight unseen via the expert coordination and support of Corinna Conaway. She gives new meaning to the phrase going above and beyond. Effortless is an understatement!

Russ Miller was extremely helpful! He made sure my car was taken care of! He also had a loaner ready for me each time I needed one. Excellent service and team

Not as bad as before, I was very happy with the oil change procedure .

Best dealership ever!!!

The name Lexus fits their style and elegance. My wife is very happy with her dream car. The parts department are friendly and handle professionally. We are happy.

Very disappointed in my experience today. Went for service and was greeted by Susi Todd. Explained we needed 2 front tires and an oil change. Service rep asked my husband to get down and read the tire size to her because she couldnt see. So my husband got on a knee and read the tire size to her. Then when confirming service in her office, the rep asked if my husbands phone was turned on or disconnected because there were multiple numbers on file, very insulting. We were never contacted when the vehicle was complete. My husband walked to her office to get status after almost 2 hours (mind you we had decided against the tires and just had the oil changed) and found the car in the drive. Susi was very dismissing and said I can complain to the service manager when I asked for her business card. Our vehicle was blocked in by one vehicle in front, another behind and another at the right fender, there was no offer to move the other vehicles, my husband had to maneuver out of where our car was. We have come for service 3 times but after today unfortunately we will not return. Lexus has a much better reputation for customer service but today was a let down.

Had to bring my Lexus here due to a recall. Was an unpleasant 2 1/2 hour drive to get it fixed, but they where very accommodating and lent me a rental for free to look around while I waited to get my vehicle fixed. They treat you right and is why I love my Lexus and will continue to do so. Chris knows how to treat a customer. Thanks!

I am so pleased with my experience at Flow Lexus of Winston-Salem and specifically, Mark Bell, the smart, funny, knowledgeable professional who helped us with our car purchase today. My stomach starts to hurt just thinking about buying a car - but today, every step of the process was enjoyable and stress-free. We couldnt have asked for a better experience. After all the paperwork was finished, Mark patiently explained everything to us about our car and answered all our questions. Our GX460 is a great vehicle and Mark Bell of Flow Lexus is more than amazing. I recommend him to anyone hoping for a wonderful experience in buying a car.

Susi Todd always gives me peace of mind that when i leave with my cars i am safe and can go anywhere. She always makes me feel valued and cares about my well being. Thank you Susi!

Susie Todd is a very knowledgeable service writer. Everyone is very nice.

Flow is not the same Flow it use to be. They concentrate on getting/taking from you instead of Customer service comes first. After you purchase a vehicle from them, it feels as if you are a stranger to them, especially in the SALES DEPARTMENT. Lexus the manufacture dont send out surveys no longer, so dealerships tends not bother following up with you, this is apart of Flows problem amongst other issues. When the owner is there and he approaches you by chance, management immediately rushes over to pull you away so you cant stress your concerns.Im personally going to write Flow owners and send it to the residents to make sure they get my personal review. We no longer will purchase anymore vehicles from them. Usually our family would purchase 4-5 vehicles from them every 3 to 4 years.Listen carefully what service tells you and what you getting done to your vehicle, its very important. THINK, SHOP AROUND BEFORE YOU MAKE A DECISION.

Susi in service is awesome! I came in to have my 5k mile service done, and she already had my loaner car cranked, and heating up for me. I have experienced nothing less than excellent customer service with these guys!

Its very good. Very relax and nice and quiet and enjoy. I would say you will enjoy your wait, even though its a long wait.

I pulled up for a 50K service and a few other things and the service advisor I originally assigned didnt show up so I stumbled into Chris Overbys office and he ended up helping me out. He was very professional, listened to the problems I was having, and got them fixed. Was prompt to call me to let me know the status and did a great job of service advising for my 2014 GS350 F-Sport. Flow Lexus of Greensboro is closer to work, but I rather wait and go to Winston instead. The facility is nice.

I have yet to be disappointed by Flow Lexus. We have dealt with them for nearly twelve years, beginning with them servicing my wifes 2004 RX350 which had been bought used from a different dealer. We have been pleased with the service -- Mark Bell was an integral part of our early service experience. In his new role as a salesperson, he worked diligently to find my wifes new NX300h and she is delighted with the results. Parenthetically, I called him so many times discussing her wishes that Meghan,Poindexter knew my name and who I wanted to talk with by the time we purchased the vehicle. Im planning to stay with what I consider a winning lineup -- Mark is looking for a new ES300h for me.

Suzi is great. Got my 60,000 mile service completed.

Very disappointed in my service. Came in for a oil change at 2 didn’t leave until 3:40. I saw cars come and go after I was “serviced”. Once I got back in my car I went to plug my phone up and play music and was surprised to notice my Aux cord was missing. They did wash my car and poorly vacuum out the inside so I’m not sure if someone pocketed the cord or it was vacuumed up. I called and was told they would search the service center went back up to the place and was looked at like I was crazy and told I would have to buy another one and they would reimburse me. Well a reimbursement isn’t necessary it just sucks that I went for 1 simple thing and had lots of time wasted and lost a item that shouldn’t have even been touched to begin with. Very poor service I will not be going back.

Always quick and friendly service. Thanks Susie!

Overall great experience. Thanks

Thank you Tony Burchette for your professional services I got today, I was really glad to deal with professional experiences nice person as you are, and thanks for Lexus Dealerships of Winston Salem to hire experienced and professional employees who can bring back the good reputation to Lexus.

Flow Lexus of Winston Salem is the BESTWas on my way to an appointment for work and decided to stop by the dealership and get service for my car. I didn’t have an appointment, I just drove in. Expecting to have to come back, a very pleasant upside surprise happened. They took my car directly into the Service bay and did all of the maintenance in an hour. On top of that, they gave me a new 2018 Lexus RX350 as my loaner car. In summary, the entire Service Team goes well beyond the call of duty. Even the Service shop Forman “Buck” came out to ask if I had any questions. If you’ve never been in a Lexus dealership, and want an excellent customer experience, visit the Sales and Service team at Flow Lexus of Winston Salem, NC - It costs you nothing to visit, and the experience is “priceless”

Excellent. Very welcoming and yet no pressure.