Bought furniture for out mountain condo and great quality

Very nice staff, willing to help and willing to let us browse.

Friendly & helpful staff. Beautiful things all through the store

Pottery Barn has amazing beach towels. I just got mine on sale!

The staff are so great and helpful! Theyve always helped me find gifts, place a few furniture orders and help me make decor decisions. Always a great experience!

Got my sheets here, 1000 threat count and they are excellent! Y’all’s customer service is always very professional and polite. :-)

Terrible customer service. After several experiences both in store and online, I will never give another penny to this business.

Delivery and customer support was the worst commericial experience I have ever had. I cant believe they took the top spot from Time Warner Cable.

Beautiful things...nice selection of home furnishings and decor.

While the prices can be rather higher than most stores, I love the items available in Pottery Barn and the quality...for the most part. This location though is hard to handle. The most smug and stuck up group of women are always working in this store and run up to harass you immediately. You cant even walk the store with items in your hand because theyre competing for commission I suppose and demand that theyll hold your item behind the counter. Heaven forbid you walk in this store and look like you dont have tons of money, browse through the clearance items only or voice to them youre not interested in spending too much money...theyll treat you like the scum of the earth. Its real funny though, most these women working here act like stuck up rich women when in reality I assume theyre older women probably drawing social security and working a part time job while vicariously living through the rich women that do frequent Pottery Barn. The manager needs to hire more cordial and personable staff.

Sales person was very helpful and obliging. Felt comfortable in dealing with... And store well layed out.

I absolutely love just walking through this place! Everything is so gorgeous!

I want to move into this lovely store! Smells fresh fragrant and so very relaxing!

Great buys! Staff is wonderful!

Knowledgeable employees listen to them they know their store

Very nice stuff, but too pricey for me. Sales staff was very friendly.

Love, love this store

Nice items, but way overpriced.

High end items that are a must have for anything and everything with class.

Great store for home decor and specialty items. Great for pillows and art but can be A bit pricey for furniture.

I was in Pottery Barn at Hanes Mall Blvd. around 4pm on Christmas Eve. As I was casually making my way to the back of the store about half way there I suddenly hear this yelling ! At first, I was scared to death that there may have been a lunatic on the loose. Several women in the store looked as horrified as I must have and quickly made their exit. I, slowly made my way up to the front and as I peeked around the corner to see what was going on, I see and hear two employees, one of whom I assumed was the manager on duty, yelling at two customers, a husband and wife about a $300 difference regarding something they had purchased. The manager would not let this man or woman hardly speak before she was hautely yelling to them there was NOTHING she could do about it. The woman pleaded with her to let her speak and she cut her off at every turn! I was mortified!!!! I could no longer take it w/o speaking up myself so I went to the counter and said to the manager, Your behavior and attitude toward your customers is highly unacceptable and rude. She replied back to me rather sternly, I was NOT being rude! I said. you absolutely were and are and if that is the way Pottery Barn treats their customers, then I can guarantee I will never step another foot in this store ever again and will cancel my account. She smugly replied. Well, Im sorry you feel that way. I left the store and the couple followed close behind. When they got outside of the store, the woman with tears in her eyes thanked me for taking a stand and said they had just spent about $10,000.00 with them and were trying to fix a $300 discrepancy!! Never in my life have I witnessed such venom, rudeness and total lack of respect for a customer anywhere!!!!On Friday the 26thh of December I called Pottery Barn Hdqtrs and voiced a complaint. I received a voice mail on Saturday morning from the District Manager who said she was really sorry about what happened and the store manager had already informed her of this incident. I couldnt help but laugh.I would have to, fire insurance!! On Monday, Dec.29, I got a phone call from Sandu Hudson, District manager of this store, who once again said how sorry she was and tried to tell me how sweet and nice the manager was normally and blah, blah, blah.So my assessment of this situation is that Pottery Barn really does NOT care about its customers. Just the BOTTOM LINE! $$$$$$I will never shop there again, which I am smart enough to know, they could care less, but it will certainly make me feel better.Clearly Ms. Perkins is an employee, the employee mentioned, or a friend of the employee mentioned. I find it rather telling that her review showed up the same day as my post providing there had been no previous reviews for years until I posted one then, voile, like magic another one, same day! I wish it should the time! I could care less about anyone elses experiences. I only KNOW what I SAW and HEARD on that day!

If you are looking for nice over price store this is for you.

Horrible customer service! They never even acknowledge me when I go in this store. Maybe they don’t think I can afford anything? I do all my PB shopping online!

Got everything I needed from here. Very clean place and friendly employees.

Nice furniture

Nice stuff

Prices are WAY too high

Just checking the place out

Love the store

Nice stuff

Nice place

Nice but expensive

Expensive