Im a first time car buyer and could not be more satisfied. Johnathan Crook took such amazing care of me. Asked me what I wanted, he found it and had it brought in from another Flow dealership out of town and made sure it was what I wanted. Boy, was it. Perfect John!! Not only was Johns customer service beyond reproach he went above and beyond. I couldnt be more happy or satisfied.%100 recommend Flow!

Flow BMW came highly recommended to me and they lived up to every expectation. Jonathon Crook was the salesman that I worked with. He jumped through every hoop and met every goal that I gave him, and he did this all on the same day. He made sure that everything was ready to go before I even set foot in their showroom and that was beyond appreciated. Jonathon and every other team member that I encountered will easily get a recommendation from me for anyone looking for a BMW at a fair price with timely turnarounds while just being easy and enjoyable to work with.

Jon was very professional and upfront about pricing & the condition of the used vehicle we were interested in buying so that made me feel comfortable from the start. Unfortunately you always have to sit around car dealerships waiting on paper work anytime you buy a new or used vehicle but Jon made the experience super fun for my 8 year old son so I walked away with keys to a new used car that Im more than happy with and my kid had a fun day instead of being bored to death for hours so win/win. Thanks Flow BMW & Jon!

Easily 5 star review. Brandon helped me buy a 530i & had a driver deliver it all the way to the North Carolina coast from Winston Salem. The car was CPO with low mileage & was delivered spotless in excellent condition. Brandon & his team a certainly are excellent examples of the service we expect from BMW dealerships. I wholeheartedly give him a 5 star rating. The purchase & delivery was done by phone & computer. The Flow dealership in Winston Salem performance was exceptional..

Jonathon Crook did a fabulous job for us! I love my new BMW X7 m50i. It has everything I was looking for. Jonathan was very proactive, knowledgeable, professional and made our experience quick and easy. Even after coming home with the car weeks ago he has continued to stay in touch. I highly recommend going to see Jonathon at Flow BMW in Winston-Salem. It’s worth the drive.

My first purchase at Flow BMW, Patrick Beam and the entire team were outstanding and worked through the process with great communication, professionalism all while in a courteous manner. I drove from VA to NC for my purchase and was very pleased with my buying experience. I highly recommend this dealership, they were great.

Jim Brown is fantastic to work with! Throughout the entire process, Jim was responsive, professional and kind. As an individual who is new to the car buying game myself, I greatly appreciated this. My family has also purchased several cars from Jim and Flow BMW and we would all highly recommend! Every experience has been extremely positive and enjoyable!

Great experience through and through, especially talking with Jon Crook. He made the process seamless and answered any questions I had. Very informative and won’t beat around the bush and give you the straight details. Because it it I am happily driving out of the lot with a brand new BMW.

Jonathan Crook made buying our first BMW a very pleasurable experience. He went above and beyond in explaining the functions of the vehicle to us. He is very knowledgeable, personable, and did not use any heavy-handed, pressure techniques. Be sure to ask for Jonathan for your next BMW!

I had an amazing experience purchasing my vehicle at Flow BMW thanks to Patrick Smith. He helped us throughout the whole process, thoroughly explaining all the features of your new car and answering our questions. On top of that he is a very professional and nice individual. If you are looking for BMW, ask for Patrick Smith.

I recommend Anthony Greenbay! He is the man come see him today and he will get you in your dream car and keep you updated through it all! Came in as stranger to him and now I feel like he is a brother to me! Best wishes to Anthony and his other colleagues.

Patrick Beam has been amazing to work with. Very fast to reply ( he even emailed while on vacation!) Lots of integrity as well!! I will definitely buy from him again!! Thank you for your time & help :)

An exceptional buying experience from initial contact to driving off the lot. The entire staff from sales, to finance, to management, and everyone in between were very welcoming and professional. It was also one of the quickest buying experiences we’ve ever had and there were absolutely zero hard-sell tactics or pressure. A+….10/10…highly recommend.

Everything was good and they very knowledgeable explain in any concerns about your vehicle just had a problem with a long wait time when I had a appointment schedule

Patrick Beam is an excellent sales person. He’s professional and knowledgeable. We had a very pleasant experience overall in buying a car and are very happy with our purchase!

Had horrible experiences at several dealerships in the search for a new vehicle. The team at Flow were a breath of fresh air. Attentive, friendly, courteous, knowledgeable, and extremely professional. Patrick Smith was our salesperson and he went above and beyond. We enjoyed the experience from start to finish. I highly recommend this dealership.

Flow BMW is an excellent dealership and service center.I have been servicing my 2011 335xi there for a couple years and can say that they are one of the best I have been to. The staff is very knowledgeable and friendly. They take the time to explain things in detail so anybody can understand.I recently noticed a replacement for my 335xi online and decided to take a test drive. I was in a rush that day due to work meetings, but they made it all come together and accommodated me at every turn. I was in and out with a trade-in vehicle inspection within 20 minutes. The experience was so good, and their offer for my trade and haggle free pricing on my new car was so great, I could not pass up the offer. The Team at Flow BMW are nothing short of amazing. My sales agent, Anthony GreenBay made the experience flawless and fantastic. This gentleman exemplifies the outstanding dedication that is rooted in Flow BMW. Somehow, in a short time, they made me feel like family.If you are in the market for a BMW, or require service to your vehicle, I suggest you take a look at Flow, I think you will be very satisfied with your experience.Thank you Flow BMW for the great service and friendly environment, truly appreciated.

Jonathan Crook was a wonderful sales associate to work with. The entire process went smoothly and they gave a fair trade in value for our previous vehicle. I would highly recommend Flow BMW.

I had an amazing experience through the whole car buying process, I was working with Paula Fischer and she was able to assist me through every step of the process with NO hiccups. I would 100% recommend asking for her if you’re feeling nervous about making a big purchase/investment in a car she will make you feel comfortable and confident with your purchase!

Great experience with our salesperson Johnathan. Took time to show all features and make sure we understood how to utilize all the features.

Excellent from start to finish. The internet rep gave me a clear price so I knew what I was paying when I walked in the door. Jonathan Crook (the name is not a joke), the salesman, was a real treat. Not only did he know the car we bought inside out, but he knew a lot about a lot of other cars, so we had a blast talking engines, suspension, and speed. The test drive was thorough, informative, and really helped clarify our decision. He made the purchasing process not only smooth, but enjoyable. And he joined up with the web rep to find me more money for my trade-in. Finance was pleasant and did not pressure us. I recommend the entire team highly.

Patrick was the sales rep that worked with me and he was GREAT! Very professional and friendly. They had the 2015 Sante Fe pulled to the front ready for me to test drive before I even got there. Loved the car and the process was very easy. Time wasted in dealerships is ridiculous and this was the fastest and easiest process ever. Not to mention, as a single mother of 3 he didnt hesitate to offer his assistance in transferring all my belongings to my new car including car seats and strollers. Seriously, he is the best! Ask for Patrick!

Great experience with Flow BMW thanks to Patrick Beam. Im very happy with my used car purchase. The price was right and the sale was conducted in low-pressure, professional manner I appreciated.

I would like to thank the GM Jason Keranen and the entire sales team at Flow BMW. They give the V.I.P treatment from start to finish! Thank you for making my first of many BMW purchases a great and effortless experience. From delivering to the car to my house, to making sure after everything was done that I was fully taken care of. I would highly recommend going to see the guys at Flow BMW of Wilmington for your next purchase!

Patrick Beam was great! Helped me find an even better deal with the car that I was looking for and answered all of my questions concerning the process. No pressure environment!

Patrick and the entire team were very helpful and patient while guiding me through the process. I would definitely recommend this business.

Had such a great experience buying my BMW X3 at flow. Jonathan Crook made the process so easy and I barely had to do a thing. He went above and beyond to make sure my car was perfect cosmetically before I even took it off the lot. You can sure tell he loves his job and Flow BMW! I’m completely spoiled and will not be going to anyone else for maintenance from now on. Thank you, Jonathan!

This is our 2nd purchase with Flow BMW and were extremely satisfied. We once again had the privilege to work with Michael Bell sales associate and couldnt be happier with our decision. Michael made the buying process seamless, helped my husband and I understand our buying options and took the time to carefully go over all the options in the vehicle. We are happy to be Flow BMW owners x 2!! I have the peace of mind that if I have any questions or need anything that Michael and his team will help in any way they can!

Jonathon Crook hands down made this one of the easiest buying experiences. We took care of everything via email and when I got to the dealership everything was taken care of. I drove over 3 hours to buy from him and this dealership, and I would gladly do it again before I bought from around home, simply because of my experience. He’s got my business! Job well done!!

I picked up my 2021 X5 Saturday and it was a great experience and great time. my agent Miles Swanson was able to personally come to my home and pick me up since is was close to their dealership. we inspected vehicle and then went to finance and closed the deal without any issues at all. Mile trained me up on vehicle and it components, set up all my feature, fill it up and home I went. he has kept me informed of build status along the way. BTW L love the car

Professional and knowledgeable sales person, Jim Brown. Great product quality. Our 3rd purchase at this dealership.

Had the opportunity to work with Jonathan Crook at Flow BMW. An incredible buying experience. Jonathan was professional, extremely knowledgable and quickly established a relationship with us. He was friendly, patient and worked hard to help us get what we wanted. He made the experience enjoyable and was very committed to our being satisfied. The entire Team at Flow BMW is to be commended.- terry

I was traveling out of town and had to get my car serviced. Took it here since it was the closest bmw. They did the usual oil change but sent me videos saying that I needed to consider getting new tires and brakes because they were just starting the reach the recommended replacement indication. I declined since I could get it done closer to where I lived. After I left the dealership, not even a week later (I am talking 2 days) my rear left brake started grinding. I had the brakes inspected and the rear left brake was completely worn and started to grind the rotor but the right side was still fine. Figuring how the brakes would wear evenly in the back it appears that the left side had different brakes on it. Long story short…. I now have to get new brakes on the left rear and new rotors for the rear, too. Just in time for me to return my 2 year lease with less than 30 k miles on it. Don’t come here unless you want an oil change to cost you a lot of money.

So finished up the purchase today of an X3 at Flow BMW. Everyone there was tremendously helpful but a big shout out to Patrick Beam. From the start of the process over 2 months ago, he stuck with us, stayed in contact (not too much but enough to let us know he wanted our business) and was patient with the process and knowledgeable about the BMW product. If you are in the market for a BMW, I highly recommend Flow BMW and would suggest you ask for Patrick...he will take great care of you and get you where you need to be for sure

Never had a better experience buying a car!! Jason (G.M) came out and introduced himself asked us a few questions and introduced us to Jonathan (Client Advisor). Jonathan was one of the MOST sincere people you will ever meet, no pressure what so ever to purchase anything above what we wanted. The test drive was great. We were introduced to Brian with Finance to work out the details and ended up driving away in a 2022 X2. They even ordered lunch from Chick-fil-A for us. Weve never been treated better at any other dealership!!! Big shout out to JASON, JONATHAN and BRIAN outstanding group of GUYS!

Jon Crook deserves employee of the year! My husband and I recently bought a car from Flow BMW and from the moment we were greeted by Jon, we felt welcomed and important. He went out of his way to make sure we understood the process and what the next steps were. He made the paperwork effortless so we could be in and out in no time. He was was very personable, down to Earth, genuine, and responsive the entire time. Highly recommend this dealership and especially Jon.

I’m not even sure where to start. I was told my appointment would be 90 minutes, it was FIVE hours. The loaner car they gave me only had 30 miles to go before it was empty, and they messed with a bunch of my settings that I haven’t figured out how to fix yet. I have owned other luxury brand cars and I expect the service experience to go along with the brand. For my first service experience with my new BMW I was very disappointed.

Here with my daughter for a recall issue on her BMW, which is free! However, from what I see, Flow BMW renders superlative service, old-fashioned courtesy, and thorough professionalism from start to finish! I drive an affordable, practical, and economical Honda, but if I drove a BMW, this friendly site would garner my business. If my blood was, shall we say, this rich, I would drive a jaguar. Sorry.

Very knowledgeable staff and helpful too. We bought the 2021 bmw x7 and the entire process from test driving to buying it was very pleasant and not stressful at all. Thank you very much Jonathan Crook and company. Appreciate all your help.

Having Johnathan Crook helping with purchasing my new car made the whole process a good experience. He was very nice, relatable, and informative. I am very happy he was there to help me.

Nothing but great things to say about this dealership. They were great from start to finish. Mike Bell was a pleasure to work with and one of the main reasons we chose to purchase our new car. He was extremely knowledgeable and professional throughout the entire process. His patience and understanding of our wants and needs was spot on. Overall great experience here and will be doing more business with these guys in the future!

Went for a recall for the airbags, got a free car wash included, very courteous and friendly staff, very professional service department and parts department, highly recommend

Recently worked with Patrick Beam as our salesperson, who was patient and not pushy, helpful without hovering. While we ultimately went in a different direction with our pre-owned vehicle purchase, he was the ideal salesperson to work with along the way at the beginning of our exploration process.

We bought our first car with Flow BMW because Jon Crook went out of his way to assure us of the quality of every fine detail of the BMW X1 we purchased and ensured we had total transparency around the purchase process. We had so much faith in Jon that we decided to forgo purchases near our home in Washington DC and to go to North Carolina to purchase the car from him. (Though he also offered to arrange shipment and delivery had we preferred that). When we arrived, the professionalism and care of Jon and his whole team blew us away. We would 100% recommend Flow BMW. Ask for Jon. He’ll go the extra mile for you.

Our BMW purchase experience has been absolutely amazing. We ordered our vehicle from David Rowan who went above and beyond to keep us updated at all phases of the process. We took possession of our convertible at the Performance Center in SC. It was one of the coolest things we have ever done. EVERY single person we came in contact with was Remarkable. We will remember the driving experience on the road and off-road courses and BMW facility tour forever. The 24 hours we spent at the Performance Delivery was awesome! Thank you to David Rowan and Flow for this day!

Jonathon Crook, client advisor, was wonderful to work with! I highly recommend & encourage everyone to ask for him upon your arrival. He took a situation & turned it into a celebration...total red carpet service. If knowledge, customer service, & professionalism is priority then there’s no reason not to seek him out at Flow BMW.

Can in on Friday the 30 of July & drove a M4, came back with wife. They had us take car out for extended drive, made a great deal to buy the BMW, these folks take good care of their customers.

Paula (sales agent) was accepting of my focus on value based purchase and didn’t waste her or my time on up sale. Also very patient with me dropping in unannounced and facilitating returnof rental vehicleLess appealing was the next step of financial services (different person, nice enough though). Apparently routine dealership policy to encourage customers to bolt on added, essentially car insurance policies, that drive upcost of transaction. 🙄Flow BMW service department is excellent.

I had a great experience with Mike Bell, my sales guy. He was very knowledgeable and could answer all of my questions. I really enjoyed my experience with him and made the buying experience less stressful.

Getting my BMW 328xi inspection and a recall on my air compressor

My BMW X3 has been there for a week and I have yet to receive a call from these people (Service Dept.). I have called twice, left voice mail, left email for them to call me and yet nothing. My vehicle is there for the timing chain problem (class action lawsuit) repair. It is like they refuse to call me about MY vehicle. It is only there because of the class action lawsuit wont cover unless vehicle is take to a dealership. I have never had such poor service from a company and still dont know the status of my vehicle.

Great customer care and really care about you and your vehicle. I do all my services with them exclusively!

Thank you FLOW BMW for making my car purchasing and trade in experience painless. I originally was going to buy a car from a local dealership here in Charlotte, but the service was incredibly bad . I did not feel welcomed at all . Paula really took care of me at FLOW BMW and even delivered the car from Winston Salem to Charlotte. Highly recommended, and I would buy from again !

I love Flow BMW!!! I purchased my first car here and the team made sure everything ran smoothly and according to plan. Michael Bell is the best, if you plan to go in, make sure to ask for him. He actually listens to what you want and is continuously helping any way he can. I couldn’t be happier.

Bought my first BMW from Flow BMW. Paula was my the representative and was totally awesome. She took as much time as I needed to ensure that I was comfortable with everything during the process. I completely recommend he and the dealership for an awesome buying experience. Great Job!

Jon Crook and Flow BMW made sure my out of state purchase was extremely easy. I wouldn’t hesitate to recommend purchasing from them.

This was my 4th purchase from Flow BMW. Mike Bell helped me with my purchase. He was professional and wonderful to work with. I drove a particular model that I loved, but it was the wrong color. Mike worked for days and located the exact car I wanted. Since the purchase, he’s followed up a couple of times. Not only did he help me find the exact car, he made me feel valued.

Them beemers be fast tho

I highly recommend Paula Fischer at Flow BMW. She made our buying experience very straightforward and was always quick to respond to any questions. She goes above and beyond to help her clients, and I recommend that you ask for her! These are great cars, and Paula is a great person to deal with at Flow.

If you’re like me, buying a new car can be stressful. But Mike Bell at Flow BMW made my experience ENJOYABLE! His professional service to fit me with the right vehicle (BMW X5) and his personal touch and interest in my experience was by far the best I’ve seen. If you’re looking to buy a BMW, I highly encourage you to head to Flow and ask for Mike - you won’t be disappointed!!

Jonathan Crook worked tirelessly to get my wife into a great new BMW X3, lots of hurdles to jump through as we just moved here from out of state, but we got there. A very pleasant experience with him and all the helpful staff there.

Horrible service I went up there for a oil change and they told me I had other problems (lies) just to charge more they fix my air vent and few days later my air conditioner stop working took it to another mechanic to hear all my fluids was empty bmw swear they didn’t have anything to do with it my car is NEW! Going on I didn’t get no apologies had to wait on hold for a hour just for Parker to come to the phone to say they can’t fix my car!! I feel as if I was profiled because I was a African American women by myself ! Please listen to your peers i hear bad reviews about the bmw and flow places but didn’t believe it now I’m paying forIt! 0/10

I purchased my X3 from Flow in 2004 -- 16yrs and 200k miles ago -- and I value my relationship now more than ever. I can count on thorough and accurate diagnostics, quality repair work and fair pricing. I now live outside of W-S but I drive back to Flow because as a single lady, I trust the folks at Flow. Thank you for your integrity and Ill be coming back for another 16 yrs and 200k miles!!!

This was the most pleasant car buying experience I’ve ever had! The team put my interest first and helped me find the used BMW I wanted! Ask for Paula Fischer! She’s the best!

Great people to deal with

I bought a 2015 BMW 3 Series for my mother two years ago for Christmas. The buying experience was amazing and the services that was received during the purchase process was also amazing. Since I bought the car at this location, I requested my mom to take it there for service. The first 3 oil chances went very smooth. However, during her last oil chance the car was inspected and they found a small oil leak on the oil pan, recommended brakes to be replaced, cabin air filter ( the car only has 35,000) miles to need brakes and to have an oil leak. I was considering trading in my Lexus for a M5 or 5 series, but after looking at the invoice of over $3,000 dollars for a car with barely any miles I will not be considering a BMW anymore. Needless to say, I find this extremely rare that a car with such low miles is already having that much problems even thought all the recommended services are always performed on time or earlier.

Great staff and friendly..

Purchased a 2015 435i about 6 months ago. Michael Bell made the experience and transaction as smooth as possible. He answered all my questions and is very knowledgeable about the BMW platform. Even 6 months after my purchase he responds to my text messages and answer any questions I have had. Will definitely be going back for my next car.

The experience working with Jonathan Crook at Flow BMW was absolutely phenomenal! He listens to his clients and really takes care with every part of the experience. Jonathan has a customer for life!!

We will be Flow BMW customers for life. After 2-3 months of talking to numerous dealerships and being turned off by pushy salespeople, we found Flow. Paula Fischer and her team were phenomenal. The negotiation process was quick and painless, and our time spent at the dealer was (while long, like it always is), a great experience. I highly recommend working with them!

My husband and I could have purchased a vehicle at North Lake BMW Charlotte, just 5 miles from home. We chose to drive 55 miles to Flow after our conversation with Jason the Sales Manager. Jason was professional, fair and honest. He advised us of all the special financing; 1.9% etc. Our experience got better with Paula Fischer our sales agent. Paula went above and beyond to ensure our vehicle was ready for delivery on arrival. She assisted with ALL areas of our deal; financing etc...So happy we chose Flow BMW!

Courteous people. Great service. Washed my car after it was finished being serviced.

No BMW should be serviced elsewhere.

Wow! We purchased a used vehicle three hours away from Flow. Brian was amazing. Thorough, prompt and answered every question we had.They delivered the car to our house and it was🔥🔥🔥Seamless process, no gimmicks or games. Great communicators all around. I wouldn’t hesitate to buy another vehicle from Flow.

Paula Fisher provided excellent customer service . I was very pleased with all that she shared with me regarding BMWs.

Kenny and staff at Flow BMW are awesome! Professionalism exceptional! I am 4 hours away from home and my car had a check engine light on, a misfire and oil leaking from top of engine. I drove it in Saturday morning because I felt comfortable with them from the reviews. I see why their reviews are high they took care of the problems. They were upfront, honest, and the video they sent me from the mechanic was brilliant. I own an Automotive business back home and Ive picked up on some ideas from their service department. We will drive 4 hours for our major services in the future. 10 stars guys!

I own a carlot in Greensboro, but I always drive to Winston-Salem to the flow bmw there, because I get better service than crown bmw in Greensboro.

Childish behavior from the GM. Bought elsewhere

Todd Porter II assisted me in the trade in and the purchase of my new Infiniti. He was extremely courteous and professional throughout the process. I found him to be quite efficient and available when I had questions even after my purchase. I would definitely recommend Todd over and over again!

Mike was an excellent salesman, very professional, knowledgeable, patient and helpful. There was no pressure, and no haggling over price. We have purchased several vehicles from Flow BMW and have always had excellent experiences. There service department is also exceptional, I receive great service from that department but will call out Kenny as the most outstanding service department advisor I have every worked with. The one negative from this recent experience was the interaction with the individual that priced the trade in value for our current car. The price was less than I thought it would be and when I said we would like to think about it, he immediately attempted to use pressure tactics of saying someone else was coming the next morning to look at this vehicle and if we did not make the purchase today, the vehicle would likely not be there the next day. We ignored his comments, and decided not to trade in our vehicle, and to just purchase the vehicle outright with no trade.

Mike Bell (sales associate) and Tiffanie (financial advisor) were both very wonderful for my wife and I to work with.Mike was 100% professional and knowledgeable from the first minute. Was not pushy at all and answered all questions. Mike was also great at explaining the “add-ons” about maintenance, dings/dents, protective coating offerings available. I would definitely work with Mike when the time comes for a new ride or recommend him to anyone I knowTiffanie was also a pleasure to work with from running numbers, explaining the additional care packages available, and even assisting me to get a few of those added for a recently purchased truck. The didn’t purchase these add ons at the time of truck purchase because they were not explained to me the same way they were here.Overall, I wouldn’t send anyone to a different dealership who is looking for a BMW or a Certified Preowned

I went to the dealership to test drive a used Q3 for a work car. I wasn’t impressed but Paula Fischer asked if I would like to see a used X3 that had just been turned in at lease end. I never considered myself a BMW type of person but agreed. I was impressed with the car and price. Paula suggested I take it home to show my wife. No license check, no paperwork, just take it home. Amazing! I took it home and my wife took off with it. She returned after 10 minutes and said I’ll take it you can have my XT4. In that fleeting moment, my plan to surprise my wife for our 30th anniversary with a new Macan GTS went out the window. We ordered and took delivery of my wife’s 2021 X3 M40i last week and she absolutely loves it! Paula made our entire process a complete pleasure. Such a wonderful person to deal with throughout. 5 stars all day long!

Their staff is the best!!

Michael was great when I purchased by X7. Got me a fair deal and listened to what was important to me.

I recently purchased a Certified Pre-owned 530e at Flow BMW. It was the most relaxed and transparent automobile transaction Ive ever experienced. No pressure. No hassles. Not only was I able to get the car I wanted at the price I wanted, I truly enjoyed meeting and talking cars with Tanner Sterba and Jason Keranen as well. And Im loving the Plug-in Hybrid!

Michael Bell was outstanding. He was friendly and patient. Would recommend.

Love this place!! Staff very nice but, very expensive!! Need more coupons or a Rewards program!!!!

Steven in the parts department went above and beyond. He ensured that the part I ordered for my Z4 was a perfect fit and color match before I left. Also, the gentleman who washed my car there was very kind, helpful, and friendly. Thank you all for a pleasant experience. Will be back with needs for my X3 as well. ☺

We were traveling and had problems with our 328D BMW. It had to do with the DEF sensor. This was found to be a recall. FLOW had the parts and replaced the sensor under the recall.Everyone we talked to from the parts dept the night before to everyone while we were there were very professional.I would recommend them if your interested in purchasing a car or problems with your current car.

I recently had my Z4 serviced at Flow BMW.  Flow has serviced my BMW frequently over the years.  Every visit has exceeded my expectations.  I worked with Nikki on this last visit and she was great.  During this stressful time she made my visit easy, safe, and efficient.  The cost was less than I expected.  As well the car was cleaned up - I did not ask for this - they go above and beyond.  BMW makes a great (not perfect) car.  They are proud of the product and could easily proliferate an air of arrogance and intimidation.  They absolutely do not.  They understand and appreciate the customer.  Every visit I feel like they value my business.  Taking my car for service is, at best, a neutral experience.  Flow actually makes it a positive one.  This is a major reason that, when I think of buying a new car, I think of BMW.  Thanks

Everyone was very friendly. Deon is great!

Our family has been doing business with Flow BMW for over thirty years. They are professional, friendly and attentive. All dealers should be like the Flow dealer network.

I worked with Paula at Flow BMW and can honestly say if it wasn’t for her I would’ve kept shopping around. She is the absolutel best and helped me every step of the way.

I always have had a great cutomer service experience dealing with Flow Motors BMW. NEVER HAVE I NOT EXPERIENCED WONDERFUL CUSTOMER SERVICE. They are pleasant, professional and considerate right down from the buying experience to their maintenance and service departments. I have never left this dealership unsatisfied. I now have my second BMW and I am sold on BMW car performance. This car is everything and more! I would recommend this company to anyone at any time.

Mr. Todd Porter provided excellent customer service and was very easy to work with. The whole process was nearly stress-free. I will be coming back here for my next vehicle.

We just bought our second vehicle from Mike Bell, and loved the entire process. Mike and the entire Flow team are friendly and professional. They made the entire process painless and were very respectful of our time. Also, it was very encouraging to see the dedication that the Flow dealership family has to social distancing in these uncertain times.

Flow BMW has a terrific service dept. Nikki, the service adviser, is very pleasant. She checked me in and called during the day to keep me informed. My X1 had to be kept over night, so I was given options to provide me with transportation. The problem was diagnosed properly and repaired under warranty. I picked up my car the next day and everything was in good working order. The facility is very clean and organized in response to the covid19 virus.

JUST PASSING THROUGHI was passing thru Winston-Salem looking for a Tesla super charging station. Realizing there wasnt one, my GPS took me to Flow BMW.I was met by a nice young man, Eric D., within 2 minutes of pulling into one of their two Charge Point stations on their lot; he offered to hook the car up (a nice surprise!).My charge was very low and so was my phone battery. I didnt have a Charge Point card, but Eric led me to a very nice lady at the Flow BMW sales desk, Bonnie, who offered to loan me hers without hesitation.(Already Im thinking these folks are cool...) Bad planning on my part; how could I leave home without my phone charger? Luckily, I at least had my CAR charging adapter, but it was still going to take longer than Id expected to charge my vehicle.Eric had a better idea and led me into the Service Dept. where they had a wall charger for their own customers, which proved to be a little faster. (Remember, Im not driving a BMW, Im in a Tesla.)While I was waiting, I met all the Service Advisors. Being a woman myself, and in a new environment, I first approached Nikki: a charming and welcoming young woman who was happy to accommodate my need for assistance. Jason who was every bit as pleasant, asked if Id like a hot cup of fresh coffee (it was cold outside, but nice and warm in the Service Dept.) -- or donuts.The waiting area is in-between the Service Dept. and the Sales Show Room. I decided to get out of their way and made my way to a comfortable chair. Here I was offered a bottled water (which I happily accepted)! Straight in front of where I sat down was probably the most gorgeous white BMW 8 series 2dr coupe I have ever seen. Now dont get me wrong, I like my 2013 white Tesla--but WOW! This 2021 sport model BMW was HOT!Of course I had to take a stroll or two around it, as well as all the other beautiful BMWs in the show room. By this time everyone probably knew I was the stranded Tesla owner (or so I assumed), but I was pleasantly surprised not to be hounded by an over-eager Sales Associate. Everyone kindly acknowledged my presence, but gave me space to enjoy the scenery. Though when I did have questions about the drop-dead gorgeous 8 series, they were happy to provide the answers.What a GREAT place to be stranded. :D I couldnt help marinating on what a wonderful customer service experience I was having...especially since I wasnt even a customer!Back in the Service Dept., Service Advisor Corey (aka Potts) offered to lend me his phone charger from his own car, so I would have enough battery to get home to Greensboro. Michael and Kenny, two other Service Advisors, couldnt have been nicer. Michael even showed me some cool stuff online about my Tesla and some similarities with the new BMWs. He appeared to be very tech-saavy and luxury brand saavy, and we had an enthusiastic conversation.On a few occasions Nikki noticed that my car would stop charging (the lights stopped blinking). Thanks Nikki!! Had she not made that observation, they may have been stuck with me til closing time.At one point an actual BMW Service Technician came out and took a look. (Who does that!?) :D We all agreed that it appeared to be my adaptor.I can honestly say I have never been to an auto dealership where the entire Service Department staff was so eager to please, so accommodating and just so darn NICE. *And I have owned 11 vehicles.*Id like to give a big shout out to their Service Manager Josh Kineard--probably the only person I didnt meet yesterday. He must be a great person to work for, as he has a full staff of incredibly professional, nice, happy, helpful and empathetic Customer Service employees!I may own a Tesla now, but when its time to consider trading, I will most definitely consider Winston-Salems Flow BMW. The most important thing when owning a car (to me) is the service you experience while owning it. I would trust ANY of the Flow BMW service personnel to provide excellent, if not exceptional automobile service.THANK YOU FLOW BMW of Winston-Salem!Toni R.Greensboro

Service manager great! Tech was good. Rotated tires but forgot to readjust tire pressures.

Mike Bell did a wonderful job helping me navigate this process. He was knew about the vehicles, was professional in all his interactions, and responsive to our needs. Overall he created the best car buying experience I have ever had. Thank you, Mike! You are great!