user
Sherwin-Williams Commercial Paint Store
25 S Kerr Ave, Wilmington, NC 28403, United States
Appearance
Sherwin-Williams Commercial Paint Store

Comments
Mi
Review №1

Great customer service! Helpful and knowledgeable.

Ti
Review №2

The Team at the store is the best. Between the product knowledge and the best customer service. They go the extra mile on every project.Thank you

Al
Review №3

Had am amazing experience with female staff, which I always love to see in the construction realm. Super helpful and knowledgeable. The paint was good too :)

Sa
Review №4

Rae is the best sale agent I have ever met. She very well product knowledge and she offers a great service.

ja
Review №5

Clean, well supplied store. Staff very helpful.

pa
Review №6

Color was not the color on the swatch at all have to repaint all over again we will see what the manager does in the store to exchange a $300 purchase and make it right

Ci
Review №7

Always the best paint store.Great quality and workers are super nice.

P
Review №8

We have always bought our painting supplies from Sherwin-Williams. The quality is good and the people are very nice to work with.

Je
Review №9

Im just a diyer, I was concerned that I would be given quick service just to get rid of me. The place was super busy and incredibly well staffed.My concerns were unneeded, they helped me without rushing me, answered all of my questions, and made me feel like I was just as important as the customers spending 1000s of dollars at a time.Great place!

ke
Review №10

I was looking to color match the new cabinets I installed and Sherwin Williams gave me a color match that was spot on...

Ni
Review №11

Great place to paint and supplies. They are on you soon as you walk in.

Ja
Review №12

I am extremely disappointed in my experience yesterday. I had gone to this location without hesitation, comfortable in knowing that the company had been well establishes providing their products for many years. Yesterday the lack of customer service at any personable level was more than disappointing. I had taken a product Id just gotten into the store believing the staff could help with my situation and this paints colors. I was so confident that I carried this full 5 gallon bucket down my stairs (Im a petite woman & its heavy), called Uber, and went to Sherwins closest location. I told the clerk what I wanted to do only to be told that I would have to return to their location many miles away. When I inquired if what I wanted to do was indeed an option, the clerk only repeated that I had to go to the other location. He was abrupt, less than cordial, unhelpful, showed no understanding or compassion for my situation and offered NO alternate ideas or answers for my needs. Nothing. At the very least he should have offered to sell me another gallon of paint. He could have told me what could be done if I was to go to the originating location. In less than 10 minutes, I was left standing outside the Sherwin Williams store with a 5 gallon bucket of bright paint feeling somewhat abandoned. Again I called Uber. The time and money alone were costly and here I sit 24 hours later looking for a solution. I will go to a box store to purchase paint that will not be of the quality or reputation I had felt confident in with the Sherwin products. Why would I continue to purchase a product when the staff did not assist me after the sale. I dont care which store I bought that bucket from, its their product. It has the same name on that bucket that is on their paycheck. Offering me solutions to my situation would have been in support of the product and the company reputation and name. I would have felt taken care of and not abandoned and alone with the blue - a very bright blue.

Da
Review №13

I came in today with an impossible stain match. The crew nailed the color perfect. Amazing job!

Ma
Review №14

We like the professionalism and their knowledge on SW paints. We like the paints and find they stand up to the weather on our house and since we are so close to the inter coastal your paints are good for that also.

Vi
Review №15

Sebastian was so helpful; He color-matched a tiny chunk of painted drywall I brought in after having damage done to the wall in my living room.

Ma
Review №16

Slow at the paint store, I think needs more communication, and little more organized must of the shelving were empty and not having products in store to be the main story branch, 😂

Ch
Review №17

I am there at least 4 times a week to get different paint and other supplies, and every time Im there, they are on top of everything. They get my order ready really fast, and their staff is top notch.

pa
Review №18

THE PEOPLE THERE ARE WONDERFUL! VERY HELPFUL WITH SMILES!

Tw
Review №19

The 40 percent discount is great, staff is knowledgeable and helpful.

Ch
Review №20

Paint products are best quality around & store employees are always helpful

An
Review №21

Very friendly and quick to help

Sh
Review №22

Fast and friendly service. Frequent sales. Monthly specials. Organized and clean store.

Ro
Review №23

The associates were attentive and quick with orders and ensuring all customers were helped.

Wa
Review №24

Great paint and everything you need in one place.

sc
Review №25

Nice staff great selection quality product

Da
Review №26

Was referred to Sherwin Williams by a large commercial painting company here locally. I was told to contact Adam Price the commercial rep for paints and it all went down hill from here. I took them to my recently purchased property and explained to them that I need a very durable garage floor paint that could withstand a high volume of use in the automotive industry. I was shown several products and was told that one in particular was exactly what I needed and of course was pitched with how even NASA uses it. I was told and shown via samples that the concrete would require a good amount of preparation prior to painting it. I was told some of the cracks would require using a specific Sherwin Williams brand or they would not be able to stand behind it. Against some bette judgement, I went with their concrete patch product. I rented the stores floor sanding equipment and began prepping the concrete. Once complete Adam and the flooring paint rep came to the shop and inspected the preparation on the concrete and were very happy with what they saw and said that it was perfect and is exactly what was needed for the type of paint they recommended. The concrete filler and patch was applied and allowed to dry. They inspected the patch work and sealer and agreed all was good. After all they are the paint professionals and product sales specialist. So I purchased the exact amount of paint they said would be required to cover the surface area. I was told I would need 36 hours of dry time before applying the final clear coating. I proceeded to apply the paint. Once done they were again contacted, Adam came out after 72 hours and inspected the paint surface and agreed that it was completely dry and ready for the clear coating. Once the clear coating was applied, Adam again was contacted and arrived to inspect the floors. After another 96 hours of dry time at 70F dry weather conditions, as they perfect weather for paint curing. A final inspection was made, they deemed the paint ready for use. I began my equipment installs and thats where everything went sour. The lift installers said that it appear as if the concrete under the paint was still wet, to my amazement the area to which they were referring to was exactly where the Sherwin Williams specialized crack sealer was used. Infect everywhere their product was used began to crack within day. A week later the white floors began to yellow, this was a bit alarming as the longer it dried the more yellowing occured, as did, cracking and shrinking of the paint in several places. The paint failed in so many area what they dubbed as a hot tire effect. I called Adam who brought another flooring specialist came in and thats when I realized what a chimney felt like with hot smoking being blown up it. The floor rep began to state that the paint we used wasnt correct for the application, but when I quickly stated they had previously made the recommendation, he back tracked to it not being properly prepped. When I showed him photos of the preparation and explained that Adam himself had seen it, he back tracked even further. He said it must be moisture So they performed a water test with a tamper proof kit in a unpainted area. The results were visible through the clear resting surface and surprise, no pink (pink means moisture). They said they would send the paint off to be checked for defects. All the time this is occurring I am being told constantly not to pay the bill that we will make this right and this is obviously a paint defect and my favorite line from Adam to date I promise you, you have my word and the word of Sherwin Williams, we will make sure you are taken care of well a month passes by and I make a inquiry about the paint testing and was told that it was sent off to a third party testing company, so that tells me there must be a issue, but again I assure you that we will make this right another couple months pass. Paint is now worse, cracks, flakes coming off in several places... best part they are now sueing me! For NON payment of defective paints!

Am
Review №27

They have great quality paint

Ro
Review №28

Great staff and everything I need in stock!

Gi
Review №29

Our favorite place to do business

Ma
Review №30

The staff is very helpful, esp. Rae.

T.
Review №31

Good luck is all I can say

Ph
Review №32

Great customer service.

Ma
Review №33

Didnt have what l needed but helped me find it local:)

nu
Review №34

Knowledgeable friendly staff

Ch
Review №35

Good customer service

Ya
Review №36

Its so cool in there

ju
Review №37

Jonathan was awesome!!!

No
Review №38

Awesome

Ja
Review №39

Only place I buy paint

Ho
Review №40

Great job

Jo
Review №41

Good service

Ka
Review №42

Fast, knowledgeable, and friendly

Ul
Review №43

Very good thank you very kind Blessings

El
Review №44

A good place all in paintings

JM
Review №45

Very well

Information
12 Photos
45 Comments
4.4 Rating
  • Address:25 S Kerr Ave, Wilmington, NC 28403, United States
  • Site:http://sherwin-williams.com/store-locator/commercial-paint-store/wilmington/nc/2392?utm_source=google&utm_medium=local_listing&utm_campaign=tag_local_listing
  • Phone:+1 910-799-1170
Categories
  • Paint store
  • Building materials store
  • Building materials supplier
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–4PM
  • Friday:Closed
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
Similar organizations