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Stevenson-Hendrick Mazda Wilmington
5911 Market St, Wilmington, NC 28405, United States
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Stevenson-Hendrick Mazda Wilmington
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Er
Review №1

I had a fantastic experience purchasing a new vehicle from Stevenson Hendrick Mazda. The facility is top notch and on par with German luxury brands, as well as Mazda’s product offerings. The staff was excellent from receptionist to finance manager. Madison did a great job of walking me through all the features of the vehicle, as well as setting up my app and phone.The real icing on the cake was my excellent experience with Alexandria (Alex C). She is fantastic and easy to talk to, along with the wealth of information she has about the vehicles .I highly recommend her for a painless, ideal vehicle purchase.

Ky
Review №2

I bought my first car here at Mazda and Leah, Paul, and Jared made this the best car buying experience imaginable! Their professionalism was amazing! As someone who doesn’t have any car buying experience, I didn’t know much and they did everything they could to ensure every step was easy and I understood everything! 100/10 recommend this place and these people!!!!

JF
Review №3

We actually bought 2 new Mazda’s here. Great buying experience. Staff was outstanding, Logan, Parker and Madison are the best.Even with low inventory, they answered all our questions, resolved some connection issues that we couldn’t and made everything easy.A great big thanks.

Fr
Review №4

Drive in from NYC and my CX5 needed some attention so we dropped by this Mazda dealership hoping they could help. Upon arriving we were greeted by warm and professional staff in the service department who were able to accommodate us. The waiting area at the dealership was large, clean and comfortable, with snacks, water, magazines and just the works. They reset the ABS module for us and answered all our questions. I could not thank them enough for saving our vacation! These guys are great! Give them all your Mazda business.

Mi
Review №5

I was searching for a vehicle near the Wilmington area in NC and I found an amazing dealership that was able to work with my situation. I started working with Don and he didn’t leave my side until I got the vehicle I wanted. They are very passionate about making there customers happy and Paul made me feel like that place was my home. I can tell they work hard. I 100% recommend checking them out. Love the vibes at this place. Great cars, great sales, great people.

Bo
Review №6

Brought our Mazda in for an oil change, new wiper blades and a tire rotation. It was super easy to schedule my appointment on line, my service advisor Heather came out to the driveway to greet me and had all the paperwork ready. I waited about an hour in the waiting area which was clean and provided coffee and water. The car was completed on time and ready for me on the driveway. Heather was excellent and so was the service. This was my second time in for normal maintenance. Their prices are reasonable and the people are excellent. My only disappointment was they dont wash the car after service which my former dealer did out of state.Dont hesitate to bring your car here for service!

ma
Review №7

Exceptional experience getting my new car from this dealership. Leah was incredibly informative on a variety of models, allowing me to explore a plethora of options. Her manager, Jared, followed up with us instilling the information I had been given from Leah and her coworker Bryce. Incredibly patient and thorough, this team sealed the deal with a cherry on top. Thank y’all for your kindness and honesty. I will be back for all of my future vehicle needs and purchases!!!!!

Me
Review №8

I was dreading shopping for a car because I dont enjoy pushy salespeople whose sole mission is their commission. This was NOT the case at Mazda. Within moments of looking on the lot, Becca, a young saleswoman came with me to test drive all the cars I was interested in. I had a ton of questions and she had a ton of answers. I was introduced to the manager, Tracy, who was also lovely! Neither of these women were pushy, rather genuinely cared about the vehicle (int/ext colors) I wanted and actively sought the car out. In the meantime, I was permitted to test drive the same model overnight. The CX-5 is one smooth ride! We located the specific car I wanted in Greensboro and Tracy had it shipped to Wilmington! Pearl, as Becca inspired me to give the car a name, is now sitting outside begging me to drive her!I loved working with these two strong women (and Paul in financial:) and actually enjoyed going into the dealership!!! Its great knowing I can say hello when my car is being serviced in the future! Who looks forward to that? ME!

Vi
Review №9

I had the most amazing experience today with Heather! She was very professional and honest about what my car needed. Service was completed earlier than the expected time, as well. I always have a great experience at Stevenson-Hendrick Mazda. I will absolutely be looking for Heather for my next service. She was the best!

Mr
Review №10

Purchased two vehicles from these wonderful people. Unfortunately I had to take one back because my family is growing but even with my credit being not so good and having negative equity, they still managed to get me a beautiful minivan that will support my family. And even managed to get me more money back on a vehicle I purchased for less. Definitely recommend to friends and family. The sales consultant that helped me was Leah and she was super helpful. 5/5

Ta
Review №11

Cant thank you enough Alex for the wonderful purchasing experience I had with my new Mazda cx-5. I absolutely love my new ride and am thankful for your patience as we made a final decision of which model. The finance manager was also a really cool guy and was not pushy at all! Thanks Jared! I will certainly remain a part of the Hendricks Mazda Family and look forward to my next purchase!

Ji
Review №12

Leah and Paul were wonderful to work with. Very professional - provided an excellent car-buying experience! I highly recommend.

Ta
Review №13

Bryce and Paul were so amazing to work with and so helpful in finding the perfect car and working with my budget and my timeline. I am so thankful for them! It was a great buying experience.

Am
Review №14

We have been to Stevenson -Hendrick Mazda several times. Everyone is helpful and we are always pleased with the service. Heather Gagnon helped us today. She was knowledgeable and very friendly. It was a pleasure doing business with Heather.

na
Review №15

Fantastic staff. I came in for an oil change and looking at new vehicles as an option. Unfortunately due to the low availability and rise in gas prices, I decided to hold off on purchasing. I will definitely go back to purchase my vehicle with them.

Di
Review №16

I have to say the staff at Hendricks made the transaction smooth and painless. They are personable and customer oriented. It took a total of 3 hours and I was driving this gorgeous red Miata off the lot. Highly recommend!

Ma
Review №17

Buying a car can be painful and pleasurable. Typically, the purchase takes all day and one leaves wondering if you were taken advantage of. I can say that I did not feel that way when I left Stevenson-Hendrick Mazda. Don was informative, helpful. and welcoming. However, the most exciting part of my purchase was the interest rate that Paul managed to secure for me. It was a long day but very satisfying !

De
Review №18

Definitely a 5-star experience at the Mazda dealership on Market St in Wilmington, NC. I have been their customer since 2018 and have nothing but good things to say about everyone you meet there. They will go out of their way to make sure you are getting what you want for a fair price. Please stop by and see what I mean.

An
Review №19

Recently purchased 2015 Chevy Silverado 2500HD. Parker, Adam, Paul and all the staff were an absolute pleasure to work it. A welcome breathe of fresh air in comparison to other places I’ve dealt with over the years. The staff was prompt, Courteous and very professional. Staffed seemed to have a genuine concern for customer relation. Their team was awesome throughout the buying/trad-in process. Very thorough during the finance portion, straight forward info and no “quick sales” techniques to slide in an additional charge. Extremely knowledgeable and helpful in every aspect. These guys are building a business and just building a bottom line. Stevenson-Hendrick Mazda will be my first stop for our next vehicle purchase.

Sa
Review №20

Great experience! I was able to trade in my old 4-Runner with high mileage for a new 4-Runner that showed up on the lot within 10 minutes of my visit. The salesman (Parker) and managers (TJ & Logan) listened to exactly what I was looking for and were able to work with us to get to the price point we wanted. Highly recommend!

Do
Review №21

I approached Stevenson-Hendrick Mazda to buy my much-loved 2011 Mazda3 after it became clear to me that I no longer needed the vehicle after nearly 130,000 miles of faithful service. (I inherited a lower-mileage vehicle and in any case didnt have room for or a need for both.) I knew from experience that selling to a dealer is generally a much smoother process than pursuing a private party sale, but I was not prepared for the seamless experience that Niko and Bryce at Stevenson-Hendrick provided for me. They kept in touch via text message through a week of busy travel for me to help set up the appointment, and when the time came I was greeted at the door and everything was taken care of within an hour. I got a fair price for my vehicle with full disclosure following a full inspection and was paid promptly (within 7-10 days, which is what one should expect from an established dealership). Bryce also drove me back to my storage unit so I could pick up my other car. I am a big fan of Mazdas, and although I am not in need of one now, when I am (and I will be at some point) I will going back to this dealership first. Highly recommended for a very pleasant experience. I dont see how they could have made this process easier.

To
Review №22

JT’s customer service was so awesome. Everyone there was so pleasant. Normally buying a car is a long terrible experience. They made it such a wonderful non stressful process. It made my husband want to buy another car! Thank you!!! If you want a dealership that cares. Try them!!!!

Ch
Review №23

Josh, Paul and Jared were professional and friendly people to work with. They made the process of trading in my car as simple and informative as possible. They also went out of their way to find me the exact car that I wanted. Needless to say I am now very happy to be apart of the Hendricks Mazda family and highly recommended working with them in the process of finding your next ride!

GI
Review №24

Great customer service and auto repair of my new car which stopped cooling due to a cracked coolant pipe that was leaking refrigerant unbeknownst to me. The repair was made and covered under warranty and returned to me ready to cruise in comfort on a 90 degree day😁.

Ke
Review №25

Service at this dealership is the best experience I’ve ever had. Trey and Cody are AMAZING! They go above and beyond, quick with response, and always make me feel like a valued customer. Thank you guys! I will only trust my car services with you two 😁

Be
Review №26

We had a great experience getting our car repaired at Stevenson. Customer service rep heather was outstanding and kept me informed throughout the process.

Me
Review №27

Buying a vehicle is a necessary and sometimes painful experience. It was refreshing to work with a team that was knowledgeable and patient. My car purchase process can be a test of a dealership’s patience. I did not feel rushed, I was welcomed to ask any question and look at as many vehicles as it took for me to decide.I appreciate the team who worked hard to help meet all my goals for my new vehicle.Excellent experience!!!

Ja
Review №28

I purchased a new car from the Stevenson Mazda folks last weekend and it was a great experience. No stress or pressure, very knowledgeable staffers and an easy overall process. I am thrilled with my new vehicle and I thank the team at Stevenson for a great experience. A+!

Li
Review №29

The Stevenson Hendrick Mazda service team is really great! Scheduling appointments is easy, but what sets them apart is their customer service. Heather & Trey both do a great job providing information on the work to be done, discuss options, and provide accurate cost estimates & service timeframes. When needed clean loaners are provided to minimize inconvenience. I highly recommend them for your Mazda service needs.

li
Review №30

Everyone was great! Best car buying experience I’ve had in a while..and I’ve never owned a Mazda! Brian the sales Mgr was patient and focused on making me happy with my selection and the financing. Can’t say enough good things about everyone involved. Thanks for everything and I love my 2021 CX5!

Sh
Review №31

Hands down these guys are awesome! I highly recommend Parker, he is not only the nicest and most courteous sales man I have ever worked with (and in my 20 yrs of leasing vehicles, I have dealt with many) he is completely genuine and truly cares about your wants & needs. I recommend every new customer work with him on their new purchases. Paul in financing was wonderful, straight forward and no bull. I walked in at noon and left at 4:30 with my dream cx-9 Carbon edition with a payment not a single dealer could beat. If you are considering shopping with them or buying a MAZDA these are your guys! I promise you wont be disappointed. - Sheena

Ji
Review №32

In the market for a used vehicle and visited 4 different dealerships in Wilmington. From the moment we arrived at Stevenson-Hendrick Mazda we were treated like old friends. The sales person (Alex) who met us did a fabulous job understanding our needs and aligning several vehicles to test drive with no pressure or hovering to accompany. We selected a vehicle to buy, received a generous value for our 2012 trade-in (unseen), received Best pricing on the new vehicle, and all supported by an absolutely stunning automated transaction process with TJ the finance manager. Never had this fine of an experience in buying a car. The manager even allowed Alex to deliver the new vehicle to our house 45 miles away that afternoon and pick up our trade so we didnt have to make another round trip drive from home. Blown away with their efficiency, no pressure discussions and honest rapport. They are not a charity and need to make money for their workforce and shareholders in this challenging time, but the deal was fair and equitable without all the wasted time usually encountered at a dealership. No doubt next time I need a vehicle Stevenson-Hendrick will be my only stop.

Da
Review №33

Bought my car from them in April 2020, and have since been using them for my routine maintenance. They have treated me very well each and every time with the utmost customer service, and have taken extreme care of my car with each visit. Always up front and honest when it comes to service, and of the 4 service advisers that I have dealt with, Trey, Heather, Cody, and Chris, I have nothing but great things to say, they know they’re stuff and know how to relay the proper information to the customer. I will definitely continue to have my service performed at this location.

Br
Review №34

This is the best car dealership I have ever been to hands down! Everyone is a pleasure to work with from beginning to end. I recommend Stevenson Hendrick Mazda every opportunity that I get. Seriously, buy here you won’t be disappointed!

Be
Review №35

Our car was towed to Mazda Sunday night after being in an accident. Both passenger side tires had been damaged. We had the car back Tuesday morning (would have been Monday eve but couldn’t pick it up because of work) with two free tires after purchasing the road hazard warranty when we bought the original ones! Trey was in excellent communication with us as always. Very thankful for this crew!!

Jo
Review №36

Had an outstanding experience with both Alex Churchill and Jeremiah Carson. Very helpful and willing to answer every question. Would definitely recommend others to them.

We
Review №37

I purchased my first EVER Mazda! All of the staff were incredible! Niko was amazing with his follow up. Reggie was incredible- he is the most polite sales representative I have ever worked with. Tracy and Paul made the finance part of the deal so easy. The group of young professionals gave the feeling of buying a vehicle painless. The “swagger” of this dealership reflects today’s climate more laid back, low pressure and very comfortable. They indeed go the extra mile. ❤️ I highly recommend EVERYONE to purchase a vehicle from this dealership.

Ma
Review №38

My wife and I bought 2 new cars 10 days ago at this location. Royce was such a joy to work with! He was patient with us and a great, knowledgeable salesman! Brittany was also wonderful in helping with the financing and paperwork. She and Royce both stayed well after closing time to get this deal done for us. The icing on the cake was today when Madison came to our home, an hour away, and showed us both all the cool features our cars have, from the many safety features to how to work Apple Car Play. She even synced my car up with my garage door for me! Again, she was very patient and knowledgeable. What great customer service!!!! Thanks guys!!!!😊😊

ga
Review №39

Natalia and Jared are fantastic. They made the whole buying experience stress free. They went above and beyond in making sure I was happy with my car and the buying experience.

Ci
Review №40

I had my Mazda 6 in for an oil change and new tires. Heather, my service advisor was very pleasant and kept me informed with updates as to how long my wait would be. The new waiting area is very comfortable and has everything you need while waiting for your car. Madison was super helpful showing me how to use apple car play and also gave me written literature to keep. Not only do I love my Mazda but I love getting it serviced at Stevenson Hendrick Mazda because of their awesome associates!!

Va
Review №41

Were so happy! Alex Churchill has been working for weeks to try to get us a car. She even did extra detail work and got the voice call to work in my other Mazda. She did a fabulous job!

T.
Review №42

Took my 2008 Mazda 3 GT in for check engine light analysis and other basic maintenance. Service Advisor Cody Little and the entire staff treated me like royalty. I was extremely impressed with his / their professionalism, maintenance expertise, excellent communication, and kind demeanor. Cody earned an A+ for his accurate and timely communication with me, and has solidified my future business as well. I was totally satisfied with my experience.

Ge
Review №43

Great service very friendly. Thanks Parker for all your help didnt expect to walk out the next day with the cx 5 Ive been wanting. Thanks again so much!

Er
Review №44

Just bought a car from here and it was a great experience. Reggie was awesome, listened to what I was looking for, and put me in a car that met my needs. Easy negotiation process. They don’t make you sit around for endless time on end to wear you down like my last car purchase. Quick back and forth and a deal was made. The finance lady Britney was great also. Highly recommend

Jj
Review №45

I enjoyed the female power in the building! Leah was welcoming from the beginning, even offering us (my daughter and I) refreshments. When I drove both vehicles she answered all of our questions and was polite. While we waited to get the paper work started Mrs. Tracy came over and gave us a warm welcome as well. She listened to my divorce story and the reasons why I was interested in lease. She let me know that with my circumstances a lease would be the best option and did everything in her power to get me the right price. From the get go she let me know I was not just another customer but I was family. Leah, Tracy, Finance Manager (female) and Madison (from the service department) were all wonderful and gave the greatest quality of customer service ever provided. I was at this same Mazda dealer a couple of years ago and received the LOWEST CUSTOMER SERVICE I have ever experienced. I am blessed I had these ladies assist me today with my transaction.

To
Review №46

Trey & Cody were awesome, they were patient, knowledgeable and explained everything from the start. They were more than hospitable when I chose to wait and they kept me informed during the maintenance work on my vehicle. I recommend going to this facility.

Da
Review №47

I just recently leased my new Mazda CX-5 at Stevenson-Hendrick.The process from beginning to end was so easy. Everyone was so helpful and very professional. I need to give a huge shoutout to Alex, Logan, Niko,Trey and Cody. Each of these individuals played a significant role in my decision. I continue to receive followup calls and emails to see if I have questions. These folks really over and above to meet your needs. Thank you I am very happy with my decision.

Jo
Review №48

My experience at Stevenson Hendrick Mazda was above and beyond. I began noticing my brakes were squealing and I stopped in. I have a Wrangler and they are prone to some issues. I figured at 100,000 miles it was time for a tune up. Heather, Trey, and Nick were professional in diagnosing my Jeep. They explained my options, and did not push me into anything that I wasn’t prepared to have done. My Jeep runs better than it ever has and I’ve even noticed an increase in MPG after! Come see these guys they are the best

Le
Review №49

Josh and Jared helped us find the right vehicle while making the trade in process super easy. They made buying a new vehicle fast, straightforward and we couldn’t be happier with our CX-5. Thanks guys for the great service!

Be
Review №50

My experience buying a car with this dealership was great. They walked me through the process explaining everything. Nabil spent a lot of time with me answering my questions about the car. 👍

Co
Review №51

Ive bought many, many cars over the years. This is was by far one of the best car buying experiences Ive had--and I didnt even buy a Mazda!Leah and Jared were exceptional to work with. Genuine people who care more about the person than the car.And even though, after driving two Mazdas, I decided they werent for me-I decided, if possible Id buy my next car from this dealership.Fortunately, when I located a good pre-owned vehicle, I contacted Leah--and she & Jared were able to secure the car and deliver it to me three days later!When its time for the next one. Ill be back!

Cr
Review №52

In 2019 my husband and I bought our daughter a car from Logan and the experience was amazing. He was extremely personable and helpful throughout the process, listening to what we did and didnt want for her first car. Then in 2020 we went back and bought me a new car through Logan with the same outstanding service. Then comes 2021 and our son needed his first car so Logan came through again!!! Well my car was hit and totaled so we went back to Logan and even with the market being as slim as it is, I gave him a list of wants for my new car and between him and Madison they found the car right off the boat at another dealer and swooped in to snag it for me!!! Logan and his team have gone above and beyond for our family time and time again. I could never trust another dealer with meeting my needs the way this one does!!!!

MA
Review №53

Thank goodness Madison, from Wilmington Mazda, came to my home today to help me learn how to use my new Grand Touring Reserve Mazda6 (in Snowflake White Pearl)! I had no idea how many zillion options I didn’t know existed! I was even having trouble with the Navigation and Apple play features. Now I feel so much more comfortable with all this new knowledge. Madison is so upbeat and pleasant and i recommend her service.

El
Review №54

Leah was a great salesperson, very friendly. She worked with me to buy the car that met my needs and budget. Madison came to my house to set up garage door opener with the Homelink. She also went over the features of my new car. Super friendly and knowledgeable. Tracey, Reggie, Paul and Heather were also great.

ju
Review №55

Josh was great and helped with everything i asked for, no questions asked. Everything was quick and simple came in one day for a car left the same day with the best choice for me.

Ro
Review №56

We needed another vehicle for a new young driver in our home. After much searching, we found a great Mazda6 at Stevenson-Hendrick Mazda in Wilmington. Becca was great throughout the entire process and made car buying an enjoyable experience. I would definitely recommend this dealership. Remember to ask for Becca !!

Ma
Review №57

The whole team at Stevenson-Hendrick Mazda made the buying process incredibly easy. I worked with Nabil specifically while purchasing my vehicle, he provided top notch customer service. If you are looking for a great buying experience with no pressure this is the place to come.

Je
Review №58

Went to look at a new car and was helped by Leah and Becca. The sales manager and finance department were awesome and very helpful. No one was pushy and I was treated very well from the moment I walked in. They worked with my budget and helped me find the perfect fit for me. Love the new car and love the excellent customer service. The safety features were standard in all trim levels and the car is rated very well for safety-I have a little one and I’m thankful to have something sturdy and safe, also does well on mpg! Thank you to Leah and everyone there!

Be
Review №59

Jorge is a wonderful sales professional. He listened carefully to exactly what I wanted out of a car and found me the perfect vehicle. He was also very patient during the entire process. I now own a beautiful ruby red 2021 Mazda Grand Touring CX-5 SUV, and got a very reasonable trade-in for my 2012 Mazda3, along with a loyalty discount. I recommend Jorge to any serious buyers who don’t want to be pushed into buying the first available vehicle.

Ju
Review №60

The Mazda team always delivers a great experience. I came in looking for a car that Ive always wanted and they helped me get it and all within my budget. I want to thank Reggie Williams and Ms. Billie for being great sales consultants and also a huge thanks to Paul for making this experience easy and fast. Will definitely recommend the Mazda dealership for anyone looking for a new vehicle!

Av
Review №61

First of all, the service is top notch. The building is like a work of art. Very comfortable. I didnt like the mechanics conclusion, but it was done professionally. Trey gives excellent customer service.

Jo
Review №62

Great Service! Jeremiah and his team are wonderful. I bought new tires and had my brakes serviced. Everyone was friendly. Great waiting area. Great prices. Waiting time was spot on as estimated. Jeremiah has been my service go to guy for 16 years. He always has top notch staff and technicians, and demands nothing but the best from them. Very knowledgeable, and always goes the extra step to get things done right.

Kr
Review №63

I came in just to look and test drive a vehicle, and fell in love right away I didn’t even look elsewhere! I knew it was my dream car. Royce knew exactly what I was looking for and the CX-5 sold itself! Everyone at the dealership is very knowledgeable and helpful. It was an amazing experience, and my husband went back the next day to buy a new car as well! The CX-5 is an amazing vehicle. Everything is so advanced and it’s so luxurious. I can’t recommend Mazda enough!

St
Review №64

If You are looking for a new or used vehicle go see Barrett At the used building ….he is very devoted to customer satisfaction the first time we went by it was pouring rain out And he came out to greet us …. We went back a few days later and asked for him and although we were not looking for a new vehicle he got us into a brand new 2021 CX 30….it was such a great deal we had to take it….thanks Barrett the car is running great and we love it!

Sh
Review №65

On Friday, September 24th, I went into the dealership because my tire pressure light came on. Upon my arrival, I was greeted by Christopher Edwards who was very nice and professional. He confirmed who I was and I proceeded to inform him of my reasons for the visit. He informed me that it may be an hour or so and that everything should be able to be done today. As I waited in the lobby, Trey Sanders came to me to follow up as he was assigned my ticket. Christopher and Trey both periodically came and gave me updates along with ETAs. I left the dealership very pleased and all my concerns were handled.

Je
Review №66

DO NOT GO TO THE DEALERSHIP!! They are so rude and condescending! I got up and left because they would not give me more for my trade in, and the financial manager was very upset i wouldn’t sign for a terrible price and asked “ if my boyfriend made my financial decisions “ very disrespectful! Went The Chevy dealership and got exactly what i wanted ! DO NOT GO TO THIS DEALERSHIP!

La
Review №67

I always leave Mazda’s service department feeling good - not like I’ve just been cheated - which was the norm when servicing my vehicles in the past.

me
Review №68

Just an absolutely fantastic experience. I brought my car in to have the center console fixed but they found a leak in my vehicle and was able to get it fixed under the lifetime warranty I had purchased. As well as get me in a rental car for two days while it was being fixed. the service was fast, professional and I 100% recommend Stevenson Mazda. Trey Sanders was phenomenal on his customer service. I was very impressed

Ha
Review №69

They do great work! They are quick and honest! They care more about the service and and making sure you get the best value than make an extra dollar. I 10/10 recommend.

Mi
Review №70

On time, quick, and detailed feedback. Easy to schedule too. -Mike

Mo
Review №71

Absolutely loved everyone at mazda. They were great to work with and made buying a car very smooth. As well their service department takes care of all of your needs

Sh
Review №72

I was fortunate enough to work with Reggie Williams and he was absolutely amazing. I hate coming to dealerships because the wait is always long and I’m always confused on what i want. Reggie helped me narrow everything down and helped me pick the car that is absolutely perfect for me. I never write reviews but i just had to come and make sure i showed how appreciative i am for his customer service. Thank you Reggie

Da
Review №73

I was in the market for a new car, and honestly, we had another car in mind when we started our shopping experience this day. But when we stepped on the Mazda lot, my life changed forever! It wasnt only the car (which is perfect for me) that sold me on this Mazda...Bryce, my salesman, listened to everything I had to say about what I was looking for..Brittany worked tirelessly to get us where we needed to be financially,..and Madison, she helped me figure out all this Mazda Magic and new technology! I love my Mazda CX-30, the Hendrick name, and the people there that are quickly becoming family!

Li
Review №74

I bought a new Mazda3 in 2013 and have been taking it in for service at the dealership ever since. The new facility is great, comfortable waiting area, and my recent experiences working with both Heather and Cody in the service department have been exceptional. They are each incredibly friendly, genuine, and great communicators. I always know whats going on with my vehicle and the expected amount of time Ill be waiting. Ive been very happy with the continued support and service here and will be a customer for the lifetime on my vehicle - and not just because of a great warranty!

Ma
Review №75

Excellent experience with service and parts departments. I was in and out quickly and everyone was friendly and helpful.

su
Review №76

I came in to get my car serviced last week, and I had the best experience. The new waiting area is comfortable. Trey kept me up to date on everything the mechanics found and repaired. Overall, the team was very quick and efficient. Thanks Trey and Hendrick Mazda!

Lu
Review №77

I had an amazing experience with them although i was never able to come in because of my work schedule and being in south carolina. They went out of their way to get me a good offer and keep my business so they delivered the vehicle to my house! Although it might have been a one time thing it shows what great people they are. Thank you to everyone who helped, i absolutely am in love with this golf R

Je
Review №78

Nabil was great with us from start to finish. He has a great personality that is not pushy and aggressive like many car salesman can be. If you are going to buy a car grab him. He was also fun to listen chat up my 8yr old as my husband and I test drove.Everyone here has been great but your first impression is always the sales representative and Nabil was spot on. Thanks for helping me get my new CX5

ki
Review №79

I was looking for a specific small SUV and Jorge took what I needed and made it happen so easily! I didn’t have a lot of time to jump through hoops. He text me vehicles and set up test drives to fit my ever changing crazy schedule. He even played with my 5 yr old son during the purchase process! This is a great dealership and Jorge made everything so simple for me. Thank you so much Mazda of Wilmington and Jorge!

Ca
Review №80

I recently purchased a car from here, and everyone was very helpful. No one was pushy and I was treated very well. Leah is absolutely fantastic! She was super friendly and very informative. As a first-time buyer Leah (and the whole team) explained everything to me and made the whole process very easy!

Br
Review №81

Super helpful and patient. Did the test drive and everything was really smooth. Financing was quick and easy as well, would recommend!

Re
Review №82

Heather G. made my day! As I told her the story of my lost keys, the huge cost of replacing them, but now my heads up display doesnt work. She immediately went to my car, showed me what she believed to be the problem and she was EXACTLY RIGHT! Experienced people, great service for customers. This type of interaction keeps me a satisfied Mazda customer.

Li
Review №83

I could not be happier with my experience and purchase. First, I got a very fair, if not great, price. Second, I spoke with lots of people, from management to financing to sales to parts, since I ordered after market all weather mats. Every single person treated me well and was attentive.We aren’t in NC, but the car I wanted was. They will be the dealer I call when my husband gets ready to buy something. That statement says all anyone could ever want to know.

Bi
Review №84

Stevenson Hendrick Mazda in Wilmington, NC provides tremendous service. I have been bringing my cars in the last two years, and each time, I am greeted, explained what will be serviced, and provided the best price. I receive recommendations but no one is every pushy. The turnaround is amazing. I think I was out of there this week in 45 mins. I have been dealing with Cody in Service for all my visits. The guy is a Rock Star and not only makes me feel comfortable that my car is in great hands, but just confirms I selected the best dealership in Wilmington. The whole staff is the best around. I highly recommend!

Je
Review №85

Everyone is super friendly and helpful! Great place for Mazda repairs, everything was priced fairly and I even got a coupon for my brake pad replacement! Heather made sure I was getting the best price for everything that was done on my car.

Da
Review №86

We purchased both the CX 5 and CX 30 within the last year. We were absolutely delighted with the sales process in the front of our purchase as well as the service experience. Trey Sanders and Heather do a wonderful job of taking excellent care of their customers. Thank you Stevenson Mazda!!!

Ch
Review №87

This was the most amazing experience from a new car dealer. Thank you Royce, Madison, Brian and Paul. You are amazing. Thank you Madison for spending so much time with us to explain, set up and also set up our garage door opener. I have never, NEVER ever had a new car dealer that took so much time and was soooo kind, not pushy, and wanted us to get what we really wanted not what they wanted to sell. Thank you so very much. You are truly the BEST EVER !!!!!

Er
Review №88

Excellent purchasing experience, very transparent and professional. This is my fourth car purchased at Stevenson Hendrick because they rock!

An
Review №89

Great communication, explanation of options and costs prior to repairs being made.

Da
Review №90

Heather and her team always take great care of myself and my CX-5. She always keeps me updated and makes sure everything is satisfactory when I come to pick up my vehicle!

Mi
Review №91

Every time I have to bring my car here for service. I know that the service will be amazing and the service advisors go above and beyond to help me feel heard and take care of me in a fast and timely manner. Would recommend this dealership to everyone!!! Scale of 1 to 10, I give it a 20!

jo
Review №92

My experience at this Mazda location was nothing short of fantastic. The minute I walked in, the front staff was warm and welcoming. Leah and Reggie assisted me with a very informative test drive... or two... or three. Tracy went out of her way to make sure I had a great experience and ultimately became part of the Mazda club. Miranda even helped me understand the digital side of the car! Can’t recommend these guys enough! Thank you!

Mi
Review №93

I have been looking for a new SUV that I feel safe and comfortable in, but have been avoiding going to a dealership because of the pushy cars salesmen. My experience with Bryce and TJ was the complete opposite of that! They made me feel comfortable and just had a regular conversation about my wants and needs in a vehicle! They helped me out in so many ways, and I will forever be grateful for such an amazing experience! I highly recommend working with them, you won’t regret it!

St
Review №94

I had an excellent experience. The staff is professional and friendly and Joshua was great!

Ci
Review №95

Rebecca was absolutely amazing at keeping me informed and answering any questions i had. so glad to have purchased my car with her!

Ed
Review №96

Parker was great to work with. He listens to what his customer was asking and looking for. Thanks Parker!

Mi
Review №97

Needed some help getting my passenger side headlamp fixed. Was concerned at the cost as most are not covered under any extended warranty due to wear and tear, however, Cody was great and got it covered under Mazda!! I brought it to Stevenson Mazda because my whole experience from purchase to service as been great. Tracy is an amazing manager for the dealership, finance department cares about me and what I could afford and service as been great! Amazing staff!!! Saved me a lot of money - Much appreciated. Thanks so much. Would recommend to everyone. Was never looking to buy a Mazda, but sure can say I’m proud to be part of the family now.

Sh
Review №98

Great service, gorgeous showroom. Wonderful prices. TJ of Hendricks Mazda was courteous and helpful- we will be back!

Mi
Review №99

Always a pleasure dealing with this dealership. Everyone is very nice and professional.

Ma
Review №100

My fiancé and I were in the market for a new SUV and we settled on Mazda. We went in wanting a CX-9 but a CX-5 fit closer to our payment goals and still gave us all the features we wanted. Leah was very helpful in finding us our next vehicle and staying within our budget!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:5911 Market St, Wilmington, NC 28405, United States
  • Site:https://stevensonhendrickmazda.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 910-350-1650
Categories
  • Auto broker
  • Auto body shop
  • Mazda dealer
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:Closed
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Offerings
  • Oil change:Yes
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