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Winner Premier Collision Center
520 S Walnut St, Wilmington, DE 19801, United States
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Winner Premier Collision Center
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ch
Review №1

Just got this car for my wife in july ( beige metallic) not white . had 3 paint chips on the top part of the bumper( dont no how?) but they did a wonderful job matching the paint and everything. i got a scratch on my A8L thats going for a appointment today 10-25 21

Be
Review №2

I would recommend 3 times over, I took my F150 there after my accident. Drew did my inspection and handled my claim, he was great. He went out of his way for me and made the experience so much easier. My truck was done within 2 weeks, faster than they said. when I picked my truck up i was more than happy with the work. Would definitely comeback and highly recommend.

Ed
Review №3

They just fixed my car i pulled off the lot and in 15 minutes the tire came off they didnt put something back together correctly a mess im going straight to a lawyer for them

Da
Review №4

Brought my SUV in for work on rear quarter panel and general repair of minor dents and paint. The work was completed on time with excellent results. Pricing was fair and what I would consider a good value. My son and a couple of friends have used Winner, were happy with the service and what brought me to the shop for my vehicle. I highly recommend them.

Le
Review №5

I had been rear ended and this was the first time I have ever had to make an insurance claim and go through this process. While Geico, the insurance paying for my repairs, made things difficult for me, Winner Premier made the experience much more bearable. They talked me through the whole process and was in constant communication about the progress being made. Harry, the body shop director, spoke with personally about my problems and he did me a huge favor. Having your car repaired is certainly not an issue anyone wants to go through, but I am grateful I went through repair and will continue to use them in the future.

Ya
Review №6

They did a great job on my car, pretty fast, and good customer service!

Ka
Review №7

Great place to have body work done on your vehicle.

An
Review №8

Had to paint bumper twice. Drippy paint

Ma
Review №9

Very professional and makes sure clients get satisfied

He
Review №10

Great place, great service

Z
Review №11

Took great care of my GMC Acadia. I appreciate everybody there. Thanks for the quick service and great parts. Much respect.

Ja
Review №12

Pray you don’t get Tara she is the worst adjuster I have ever encountered in my 20 plus years of auto service

Jo
Review №13

Service was exceptional! My vehicle looked brand new. Rob went out of his way to make sure that I was happy! Pearl was very attentive while I explained my car needs. She was fantastic from beginning to end!

bl
Review №14

I had my vehicle done here before about 5 years ago and the service was great. But, just recently I had repairs done to my front end and it took them a month to do my truck and I had to call them for my status updates. Now I have to get my vehicle redone because, they forgot to attach a hose to the washer fluid. My driver side door panel is loose and my hood frame needs to be brought in.So if you need to take it to them be sure to really look your vehicle over and make sure it was done right.

An
Review №15

Repairs to my car were done professionalNo issuesI would recommend

Ga
Review №16

EXCELLENT SERVICE,REPAIR WORK IS ALWAYS GOOD. RECOMMEND THEM TO ANYONE WHO NEEDS COLLISION WORK DONE

Cu
Review №17

Winner Premier was the best body shop I have ever experienced. I have had to use them 2 times and both times they took great care of me! Love them! Ed was the best customer service rep I have worked with.

Tr
Review №18

They helped me Get my SUV fixed and painted after running into a ditch in the snowstorm earlier this year. I got help from Rory Ives, Larry Eller and Mike Powell. It was difficult finding the right parts, and getting them in a timely manner. But, Mike, the Parts Manager, kept me updated throughout the process. And once the parts were in, Rory and Larry continued to keep me in the loop about everything, every step of the way. They recognized my SUV was important to me, so they made it a priority to keep me updated so I wouldnt be left to worry.The BEST Customer Service Ive ever had at ANY Automotive Care Facility! THANKS MIKE, LARRY & RORY!!!

Ei
Review №19

Good service. Nice helpful staff. They did a great job on my vehicle - it looked new!

Al
Review №20

They know what they are doing and they do it very well. Excellent service.

Jo
Review №21

From the ajuster, enterprise sales person, the receptionist - I was treated with kid gloves. If I ever need work done again I would definitely take my car here. Will recommend to family and friends - Thanks Guys / Ladies at Winner!

Ri
Review №22

My wife had her car hit and our insurance company recommended Winner Premier. Best recommendation I could have gotten. Thanks for helping us get our car back on the road!

Dy
Review №23

This place deserves every 1-star rating ever. I took my 2011 Nissan Altima here as recommended by my insurance company. However, I read all the poor reviews before hand. Against my judgment. I went ahead and dropped it off for a bumper repair/replacement. They first told me theyd repair the cracked plastic bumper. I clearly asked are you sure and I am very sharp on details. Three days later they called saying it was done. When they pulled it out I clearly could see where the crack was, along with the bumper wasnt meeting up right with the taillight. They told me theyd replace the bumper. Calling me 5 days later to come pick it up. Went and looked at it again and the bumper had paint runs in it along with the top of the bumper where it met up with the taillight was rough. Another 6 days go by and I was contacted again saying everything was perfect. I pulled in to once again point out the taillight meeting up with the bumper area wasnt smooth and was rough, along with this there was pin holes in the bondo where bubbles had burst. They called me again in another 5 days. This is 3 weeks for you keeping track at home. I told them is it wasnt right, this time, I was taking it somewhere else. I pulled in and found another paint run on the side of the bumper, along with dirt trapped under the paint in some areas. I now have the car at Auto Tech collision for the repairs. I didnt even have to look hard for these imperfections but I did use my eyes. Im sure some people, especially with grey and white cars dont see the poor imperfections that could possibly be in their repaired cars once they get them back from this horrible shop. The ONLY reason they deserve a one star is because they matched my Black Cherry paint perfectly. If you want photos contact me.

G
Review №24

Special thanks to Smitty and his guys for getting my car back in tip top shape. They really went the extra mile. I would definitely recommend winner collision to anyone in need of body work.

Je
Review №25

Lazy work, no quality control, and no attention to detail. I took my 2007 Porsche Cayman S there for repairs when they were allegedly Porsche certified last year for damage from a falling object (no collision). The front passenger fender needed to be replaced and the paint just needed to be blended. I had to return it 3 times because they damaged the car during repair, couldnt get the headlight aligned properly (which was very obvious), left a huge hazy buff mark the length of the door, interior door panel wasnt installed correctly, they left overspray on the rear quarter panel, did not properly reinstall passenger side front lip piece, and gave me the car back looking like itd had a muddy bucket of water dumped on it and allowed to dry. After returning it to them so many times, I gave up and decided to quit letting them work on the car so as to avoid further issues. I wouldnt even let these guys apply touch-up paint to a bicycle.It baffles me that, not only could they produce such terrible workmanship, their quality control people and customer service people can pull a car out and try to give it to a customer with such glaring issues.EDIT: Their receptionists were the only good experience in that place.

pM
Review №26

FANTASTIC SERVICE! People are Friendly and helpful! The work on my vehicle was done in a timely manner; I was kept updated and informed. They handled alk the nitty-gritties with Insurance. I felt Welcomed & when I went back...was remembered! ☺Definitely recommend! 🎉🎉🎊🎉🎊

Re
Review №27

I was sent to this company by Geico. They are part of the one stop claim processing service. Initially, I was very pleased and impressed with the service, but my car went in on 6/9/17 and it was not ready until 6/30/17. In the meantime, while my car just sat, the battery died. Winner at least replaced the battery. I also want to mention the Geico rep was rude and patronizing. All in all, a poor and frustrating experience. I do not recommend the business.

Ra
Review №28

Ed and his team took great care of my 2015 Fusion. Workmanship was great and the status updates were a great addition. Thank you!

Al
Review №29

Great collision repair. They will keep you informed throughout the entire process.

Do
Review №30

Besides me my family and friends have all had repairs done at Premier. High quality work, done on time and updated all through the process.

St
Review №31

So far no issues. My car is being repaired here. Friendly staff. So update and its not necessarily about Winner itself (although I had a few bones to pick but also some praises to give) its actually about whoever they outsourced to in order to have my tire repaired. That place supposedly lost the keys to my car which turned out ok, however, what I dont understand is why they needed to use my spare in my trunk and in doing so totally destroyed my trunk and belongings (I will be posting a picture). So yes I was in route to moving when ny car accident concurred so I had a lot of bags and belongings in my trunk but when I got my car back my bags were all open and my belongings were all over my trunk I have no clue why my things were put back the way they were (if everything is still there). Im so angry and irritated!!!😠😠😠So this is gonna sound strange but I finally for the first time tried my window washer (which was supoosedly repaired after an accident that smashed in the right front end of my car) and low and behold it doesnt even work so now 2 of the repairs supposedly made by Winner were not done properly. Granted I should have tried it when I first got my car back but I had surgery and havent been able to drive my car but still it should have worked. The other supposed repair was to my tire and I took my car in for an oil change and I find out that the rod or something was not tightened properly so the money I put out was worthless and now I have to put out more money to truly have the two issues repaired. GREAT...THANKS!

Mo
Review №32

They r con artists and thieves be careful. Dont fall for there 5 star comments they r written by themself.

Ky
Review №33

Not a winner - Avoid taking your car here. I have had mine repaired there twice, the second time against my better judgment. Being the only Audi certified repair facility nearby, it seemed like the smart decisions.The first time they kept telling me it would be one more day, for 17 days, to the point that my $1500 max/$50/day rental coverage ran out and I was out of pocket an additional $500. The car appeared to not have been cleaned - there was dust covering the entire inside of the car.The second time was to fix the botched job from the first time - orange peel paint on a brand new bumper and a visible crease in the door that had not been repaired or was mis-repaired. Only to wait 3 extra days again and being less than satisfied. There is still a ton or orange peel where they painted, and they hardly cleaned up after themselves.DO NOT take your car to Winner Premier Collision.

An
Review №34

This is the best repair shop Ive been to. This will be my first choice from here on out.

Ka
Review №35

Awesome, simply awesome service and repair.

Da
Review №36

Always top notch service when my vehicle has been here.

Pa
Review №37

This place is a JOKE! I would never recommend this place to anyone! Nice people but NO service.

Da
Review №38

Poor quality and workmanship, refused acceptance of my vehicle 4 times before it was up to standard. They even missed complete areas of damage, If you spring a door do you think they would have noticed the hole thru the inside panel nope. Completely missed the rear end damage on 1st acceptance inspection. Paint runs, misaligned door, trim and rear deck panels. To reject it once is no issue, but 4 times, it was never repaired properly.. I would not recommend them. I still need to return it a 5th time for paint.

Sh
Review №39

Communication sucks, the manager did nothing. I had to follow up with them in my estimate and even after that I got nothing. Had to reach out to the insurance company then finally got an estimate. At some point they sent the insurance company an estimate for a lower amount but never shares with me. Id never get them to work on anything of mine

Ki
Review №40

Nice shop very friendly staff

Jo
Review №41

Very good

Ju
Review №42

Great service even better work

Om
Review №43

They had my car for over a month because ‘waiting for parts’ and there was a part that didn’t fit well and they promised me to order a original and have it painted and call me, I recently changed my number and call them and left a message with my new phones number, it’s been like 3 weeks and no call at all, really unprofessional and really bad job that they did in my car.

Dr
Review №44

Awesome customer service

Du
Review №45

Great service

Ma
Review №46

Good service!

Jo
Review №47

Great work

Ju
Review №48

Place was dirty

Information
31 Photos
48 Comments
3.9 Rating
  • Address:520 S Walnut St, Wilmington, DE 19801, United States
  • Site:https://winnerauto.com/collision-centers.htm
  • Phone:+1 302-571-5200
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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