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Neil Smith Paint & Body Shop, Inc.
15 New Bern St, Wilmington, NC 28403, United States
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Neil Smith Paint & Body Shop, Inc.
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Ro
Review №1

Awesome repair on my car. Looks like a showroom model now. Excellent workmanship from a true master and a great operation to work with as a customer. They are a busy operation but well worth the wait to get a quality job done at a fair price! Can and will highly recommend them for auto body repairs and painting. Cheers

gc
Review №2

These guys were great! My new car that Ive only had for a year was hit on my drivers side door and fender. I picked these guys based on their Google reviews and wasnt disappointed. Turned my car in for a 10 day repair and they were done in 5 days. It looks exactly like it did the day I bought it. I highly recommend them. Thank you to Neil Smith and his repair crew!

Br
Review №3

Great courteous and professional service! The car hood bend was corrected and latches securely again. The grille and bumper got touched up too which was above and beyond. Im amazed at the quality of work and it being completed in less than the expected timeframe! Back on the road with confidence. Thanks Neil, Brenda, and Bobby!

To
Review №4

Neil Smith painted my car after an accident and it looks like brand new! I would recommend him to all my friends and family!

Da
Review №5

Always does what he says. Excellent work, got my truck back when promise.

me
Review №6

I can’t say enough about this body shop or Neal and his staff. My Land Rover was hit from the back corner side and needed body and paint repair. Neal‘s body shop did a fabulous job and restored it back to its beautiful condition! I could not have been happier. They were friendly, timely, and professional. Ironically, while my vehicle was being repaired someone bumped into my other vehicle which happens to be a Porche Boxster. I did not think twice about where it will be repaired. It is already being scheduled at Neal‘s Body Shop! Normally I would have been very upset by this being the second time in a row! But, there were zero worries that it will be returned to me; perfect, the way it was before someone bumped into it. I won’t take my vehicles anywhere but Neal’s! 😁

Je
Review №7

Neil Smith and his staff were professional and went above and beyond. I took my car there after being in an accident and my car came out looking brand new. I recommend them very highly to anyone who needs body repair and painting. Amazing job, cant thank them enough!

Pe
Review №8

I am so pleased with the paint work done by Neil Smith paint and body shop!! It was done very quickly and all of the staff were extremely helpful and professional. When I picked up my 4runner, it was cleaned inside and out and looked so amazing!!! I would recommend Neil Smith very highly and will return if I ever need my truck painted again!!!!!

Ro
Review №9

Did a thorough estimate on my crunched up vehicle. Im sure the repair will be excellent. Just as Ithought. My repair was superb

Ca
Review №10

I was so pleasantly surprised when I went to pick up my car! Neil went way above and beyond what I expected. He did extra work for me with no extra charge because he is a perfectionist in every way. My car looks beautiful! I highly recommend him. He’s truly the best!

Ma
Review №11

Only great things to say about NS Paint And Body. Not only does my car look great but the staff was super easy to work with and very time efficient

Mi
Review №12

I went in for a free estimate on damage to a rental car. Neil was extremely helpful and professional.He provided me with an honest review of the car and printed off the estimate. He even fixed my door so it would open and close fully. Highly recommend.

Pe
Review №13

Super, great The place to get your car painted. Neil is a honest hard working man. If you drive a late model car this is the only place .Thank you neil and staff.

Ba
Review №14

Neil did a thorough assessment. The actual damage was more than the insurance estimate & he coordinated the total repairs with Allstate to cover it completely....extremely happy to have my car back & it looks like new!!

Bi
Review №15

Neil and his group are extremely professional and trustworthy. I have used this shop in the past and every time I’ve been very pleased with the final results. The quality of their work is nothing less than exceptional and meticulous. I recently brought my vehicle by the shop on short notice and Neil was more than accommodating to work me in to his busy schedule and he even completed the job well ahead of the original completion date. I couldn’t be more pleased with Neil’s quality workmanship, honesty and overall exceptional service.

Ad
Review №16

Stopped by to get a quote on touching up so bad spots on my car where I had tried to fix it myself. I was helped instantly and was given fantastic customer service. I will definitely come here again and I highly recommend anyone to stop by here before checking elsewhere if you want quality work done on your car.

Ke
Review №17

A mechanic friend referred me to Neil after I had a less than favorable experience with the shop my insurance company sent me to. Im so glad he did. Everything about their service was on point. Neil and his crew answered all my questions and explained everything clearly and honestly, dealt with every nuance of the insurance claim and assuaged my paranoia about getting screwed by my insurance company, and did high quality work efficiently and with transparency. They even made the effort to return my car cleaner, on the inside and out, than I had probably ever seen it. Highly recommended.

Ja
Review №18

Neil Smith did a great job with my car! He’s very honest and does professional work. He replaced my bumper and it looks amazing! I would highly recommend his services. It was a great experience and I will definitely take any future business to him.

Ka
Review №19

Came in at the end of the day on Memorial Day and he did a great job!!!! I highly recommend to anyone looking for an auto body shop!

D.
Review №20

I am incredibly impressed with the work that Neil and his team did on my car. They are entirely professional and explain their process and recommendations in detail every step of the way. They addressed an issue with my cars bumper in a single afternoon and got my car back to me looking absolutely better than before. Go here! Thank you, Neil & crew!

Ja
Review №21

Did a fantastic job fixing up damage from a minor fender bender. Finished on time from the estimate they gave. Worked seamlessly with insurance company and rental agency to help arrange my ride and coordinate my drop off. Car was fully detailed on pickup as an added bonus. They were booked out for a while so took some time to get my appointment, but well worth the wait. Will go back and refer to others every time.

Je
Review №22

This place is amazing! I called about installing a spoiler on my husbands car, and he asked me to stop by so he could see about putting it on. Im assuming they must have been kind of busy today cause when he asked when I would want it done he said just please dont tell me today. I laughed because I really needed it either today or the next day cause I wanted it on before my husband flew in from overseas. And you know what, he made room for me and was able to install it within that hour. I cant begin to express how much I appreciate this and how happy my husband will be to see his car when I pick him up. Thank you guys and if I ever need anything else Ill definitely be back. Looks great and I couldnt be happier. Thanks again!

Wi
Review №23

I have called Neil for advice as well as for work to be done on several vehicles of mine over the years. I have always found Neil and his team to be fair and honest with me, which is sometimes hard to come by in the automotive industry. I would highly recommend Neil Smith Paint and Body to anyone in need of the services they provide. Thanks again for all your help!

Jo
Review №24

Could not believe car turned out so well after repair, thanks to all at Neil smith’s paint and body . Would highly recommend

Li
Review №25

Always nice and professional. Great work at a great price!!!!!

Jo
Review №26

Neil and his guys do a great job. Theyve helped me several times. I hope I dont need to visit again...but when I need excellent body work at a fair price Ill go back for sure. Great work, great customer service. Stays busy but thats good. Its worth the wait if it takes a few days for him to get to you. I recommend them for sure.

A
Review №27

Neil did an EXCELLENT job on a Tacoma that I bought from the dealer. Before I bought it, there was a bad scratch and dent in the tailgate. When the truck came back from Neil, I could not even tell where the dent was and it looked like a brand new truck again. Paint quality was top notch, everything matched perfectly and no orange peal. If I need any more work in the future, I will be coming back here. Thank you Neil for the great job!!! I wish every business was this good with a great experience like I had with Neil.

Mi
Review №28

Jay Kvanau was amaxzing for my wife as she brought our van in because the power sliding door was off track. Well, we thought from other places we took it to prior, that it was going to cost us some $$ to get it repair; but Neil and Jay and the team there, DURING THE ESTIMATE, went ahead and fixed it...FOR FREE! No charge because it was very simple!! Thank you guys so much and we LOVE telling folks how great you all are...not just for that, but also the quality of work and amazing Customer service!!

Am
Review №29

WOW! By far, the best service I have ever had in Wilmington. Wrecked my truck on tuesday, got it back 10 days later better than it was when I bought it 8 years ago. Not only did they fix the body work, they also detailed it and fixed a rattle (that drove me insane) in a door not affected by the crash. Talk about ABOVE AND BEYOND, these guys know their stuff and do a damn good job! You would be absolutely crazy to go anywhere else! The price is reasonable, the quality of work is excellent, the owner is AWESOME and the timeline far exceeded my expectations. I am thrilled to death with their work. Thank you again, Neil Smith, for making that so easy and stress-free!!!!

Th
Review №30

In all fairness, Neil seems like a very nice guy and I felt good about the choice when I left my car here. There is no doubt about that and he has a 5 star rating which was why I chose this shop.But this shop RUINED the paint on my car- and just a week after I bought it. Annihilated it. Destroyed it. It looks like a 5 year old did the job.I brought it in to have some recent cat scratches (stray cat jumping on my new car) buffed away, which Neil told me would be the right step in lieu of paying to repaint my hood.When I picked up my car, got it home and looked at it in the sun to admire their work I was horrified to see that there where now undulating holographic burn marks (per two subsequent body shops) and deep swirls in my paint. If you have ever seen a really bad buff job, you know exactly what Im talking about. The job was done improperly, plain and simple. This damage comes from improper buffing; applying too much pressure or a excessive rotary speed during the buffing process. It now looks AWFUL and my clear coat is TOAST. Done.Now I have cat scratches AND buffing damage.Neil admitted that he let one of his guys do the job and shouldnt have done that. He DID offer for me to bring my car back in which I absolutely declined to do. There is no way that I am taking my car back to the shop that ruined my paint to do more damage. In the end I just threw away $125 for the buff job and Ill HAVE to repaint my hood to the tune of $800.Going here actually cost me money because there is not enough clear coat left for a proper, professional quality buff.Never once was I offered my money back which I call bad business as they are 100% liable for the damage they have done to my car.Sadly, I cannot recommend this shop and truly regret coming here.

Ke
Review №31

Dropped my car off to get my door fixed and they went above and beyond and cleaned my car and detailed the inside as well! Neil is a very helpful and honest guy

Om
Review №32

He replaced my car window trims for free. I brought my own replacement parts but he didnt charge me any labor.

Sc
Review №33

Neil did great work to repair my truck. Looks like new.

ma
Review №34

Neil is considerate and honest. He takes pride on his work! 5 stars service

Ma
Review №35

So professional. Couldnt be happier with the work they did on my car. Great customer service, made it so easy.

Ke
Review №36

Have been doing work with Neil Smith and his crew for about a year now. Theyre an excellent company to do work with and they have a quality standard higher than a lot of shops in the area!

Ta
Review №37

My wife and I would like to thank Neil, he personally took care of our 2017 platinum Highlander after an accident, was VERY meticulous in what he dicussed with us on what would need to be repaired and the entire process of the repair and time frame. He followed up with us as he stated he would the first day. He did a Awesome job on the repair and put the vehicle which was almost brand new, back to factory showroom condition! There was a slight rattle that was extremely hard to pinpoint, to the highlander took it back to Neil 3 weeks after the repair, even though Neil also said those are extremely hard to find when I arrived, Neil spent over an hour with me and the vehicle, ( again 3 weeks after the repair was completed ) and found the slight rattle noise and fixed it! We are so impressed with Neil and his body shop, I recommend him for any of your body shop needs! I know most places would have said, we won’t be able to find it and have you be on your way, not here! Neil even said if you find something else in the future come back and I’ll fix it! Thank you Neil and your team, y’all are the only body shop we will use if the need arises. Y’all are awesome and we are 100% satisfied and customers for life, ( hopefully not needed, lol ).Chris and Jennifer Andrews

Da
Review №38

My car got hit by the gate at my apartment complex so I called Neil Smith and they fixed it that day! They were super nice and if I ever have another problem I will definitely go here again.

Aa
Review №39

Amazing work. Fights for good parts, finds damage other body shop didnt. Do it!

Fr
Review №40

Never heard of this place .Ive lived hear all my life and done body work for the last 20.

Da
Review №41

Great service. They know how to make it easy for you.

Gl
Review №42

Neil Smith Paint & Body repainted the top and rear of my Rav 4 for warranty repair for Hendrick Toyota. The quality of the paint job is excellent. The car looks like it just came off the show room floor. The front fender of my car had come out of its retaining clip from a repair another shop had done several years ago. Neil Smith reseated the fender in the clip without me even asking. I amd very pleased with their work.Glenn Timmerman

Fr
Review №43

Took my car to his shop,and was fixed and in perfect condition!!!

Ly
Review №44

Great paint and body shop !

Tr
Review №45

Neil and the guys fixed our car when strong winds knocked over a basketball goal. They made the car look BETTER than new. A big thank you to Neil and the team!!!!!!

Pe
Review №46

They should have an option for a full 6 STARS review, these guys are pros!!PjO

Do
Review №47

Fair and honest, no smoke and mirrors

Te
Review №48

Great job again Neil.

Ma
Review №49

Professional, quality repair and service. Could not be more pleased.

Do
Review №50

The best car repairs in Wilmington!

Jo
Review №51

Does great work great people

Ke
Review №52

HONESTY

Mi
Review №53

Highly recommend!

Ho
Review №54

Job well done

Information
1 Photos
54 Comments
4.8 Rating
  • Address:15 New Bern St, Wilmington, NC 28403, United States
  • Site:http://neil-shop-inc.edan.io/
  • Phone:+1 910-791-7781
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
  • Car detailing service
  • Towing service
  • Truck repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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