Just got my 4 wheeler yesterday and loving it!! great staff and great environment 👍🏽

The team was super helpful with finding me the perfect jacket to ride in and even ordered one in a color they normally dont carry. They know their stuff, are a joy to talk to, and are very professional.

Great service my daddy tire was bad while we were riding they provided excellent service on putting his new tire on so he could ride his bike homeThank you guys so much for your service

This here Honda shop is where you want to go! Great selection, friendly, & knowledgeable SMEs. Soichiro would be humbled.

New ownership! Wonderful and much needed improvement! Great environment. I highly suggest stopping in if you havent been since new owners took over.

These people get 4 stars because it is much better than the previous Honda that was there for years, they are new and will take some time to grow and reach a 5 star rating but I can see them making it happen.

Good folks! Been a customer for years, Have bought 2 dirt bikes and a 4 wheeler and looking at another motorcycle now.

Not bad prices for parts. Easy to get in and out quick. Workers are knowledgeable and helpful.

I was there for a motorcycle inspection. It took a minimum of time. The store is almost empty of motorcycles as they transition to new ownership.

Glenn the owner of Honda Suzuki of Wilmington is off the chain nice and very helpful.. Mike the salesman help me find a Talon R. Mike in the parts department gave me a great deal for accessories for my Honda Talon R.Thank you again for all your help,David and Bonnie Allen

Decent prices and good selection. Staff is knowledgeable

I took my bike in for a rear tire, and an electrical issue with my headlight so that I could pass inspection. After replacing my tire they apparently bent my brake bar at a 45 degree angle under a frame bolt. Then no one noticed that after sitting in the shop for 4 days. Then they replaced my kill switch and somehow broke a wire on my clutch lever. They failed my inspection for a plate light and offered to install one for $200. (2 hours labor???) Apparently while looking at the wires to install the plate light they pulled a wire out of the harness disconnecting my brake light switch. Not only did they try to rip me off for a plate light, but they negligently broke three things that would have been noticed had they simply bothered to test it before I was told I could pick it up. I called and spoke to Randy the service manager and he immediately got defensive and said that it was his best mechanic that did the work. If thats your best guy I would certainly hate to see what any of the other ones could destroy! Randy did offer to pick up the bike and correct the issues but I did not want anyone at the shop ever touching my bike again. I told him I was fine with paying for the parts but I wanted a refund on my labor. He said he would have the bike repaired correctly at the shop again but could not give me a refund on the labor where I paid somebody $95 an hour to break my bike. Then I had to spend two or three hours of my own time diagnosing and repairing what they broke and subsequently failed to notice before letting me pay the bill and drive the bike away. I asked Randy to have the owner or GM call me to resolve this issue. It has been nearly a week and I have not heard anything from anyone. Hopefully I can find a reliable shop in town, but I think I am just going to go back to knowing that if you really want something done right, you might as well do it yourself. Im a repair technician in a different industry and have been in the service industry for over 20 years. When I hand somebody a bill I make sure that I have tested everything, and when I do make a mistake I make it right and I certainly would never bill somebody if I happened to break their equipment. I should have taken the other reviews a little more seriously on this place. ***Update - just spoke with the owner Mr Glenn and he was even more rude and obtuse and defensive as his service manager. He accused me of trying to get something for free even though I had pictures and when I said I wouldnt bring my bike back to them considering I had already repaired the issues they caused he stated Well I guess we are done now. We certainly are done, Mr. Glenn, you will be hearing from my lawyer. I bill out a lot more than your labor rate and I am not hurting for money and I certainly am more than happy to pay someone for good work. But you couldnt just do the honorable thing, admit you were wrong, apologize, and make this right with a customer. You sir, certainly should not be in the service industry. You might want to consider a career in government or possibly the DMV because it suits your personality a lot better.

Service could not be any worse. took 4 wheeler there for warranty work and they kept it for six months and still did not fix it. While they had it they rode it on their lot and tore out the transmission riding it in their lot. I am going to have to take them to court.

Service department is always great. Reading through most reviews, it seems the negatives just don’t take the time to be kind and meet the people they’re working with. These guys are always friendly, super quick, knowledgeable and honest.

Good old school operation

Looks like a little hole in the wall shop feels like a little hole in the wall shop not very friendly I thought first walk in nobody greeted me at all

I love Honda engines, so Im going to give this place 5 stars regardless. They have a good parts department with lots of inventory to complete your project. The guys working in the parts department are eager to help you find exactly what your looking for and will give you the required part number regardless of making a purchase. The repair department charges a fair hourly rate and gets work done fairly quick.

I bought a used bike here. Mike was straight forward and to the point. Easy to deal with. Had it all ready to go and even helped me load it in the rain.

Wish I could give them a - 5 star they suck and if your smart touch will never go their for anything

Nice guys to deal with

Impossible to get them to answer their phone, EVER!!!!!

I drove as far as Lumberton to buy my Honda CBR back in 2015. This place is over priced and rude in my dealings with them. I had my Honda serviced here once and was not impressed by the quality or the people who work here. Avoid. I now do my own maintenance and bought a service manual just to avoid taking it to my local shop.

Really poor customer service here. Definitely would not recommend. Well scratch that, I would recommend if you like to be ignored while walking throughout the store. Was advised this was cause the staff was busy. Not sure how hard it is to tell someone you will be with them in a few. Called and said something about it, guy I spoke to was very rude and defended the actions of the employees.

Despite all the one star reviews, I find this dealership to be a pleasant place to visit. The sales staff knows the product and will be helpful if you ask but will not hover over you while you look. I have not purchased a bike there but have used the service department for state inspections and tire repairs. They have been prompt and charge fair prices for the work. They dont seem to mind doing state inspections on competitive bikes.I purchased a large Honda generator from them and they delivered it even though delivery wasnt really part of the deal.

Opening under new owner.

I was on Honda Suzuki of Wilmington website and found a scooter I was interested in, so I made an offer on it. Being a 2017 model I thought some concession should be made. Received an email from mike hunter and simply stated no. So I called the store to speak with mike hunter he advised that no discount was available, this has to be one of the Worst salespeople ever! I simply advised him a couple stores outside of Wilmington had them listed around $1995. I told him I wanted to keep my business local, he then advised me I should Buy elsewhere! Mike hunter is very rude person.

Worst experience ever, ripped me off for $1,000 and left with the same problem after I told them it just needed a tune. Took atv to another shop for tune and was ready to ride for $150

Had a good experience at the dealership. Mike helped us out with getting a Kymco Spade 150. Loving it. Very easy to deal with and was also able to meet one of the guys in the service department as well and he was very helpful and friendly. I would buy from here again.

Honestly probably would have bought my atv here but no one really seemed to want to help until they ran my credit. I was looking at a 450 king quad and it was a nice ride but hell capital powersports made damn sure I bought from them cause they were so friendly from jump street. Sorry

Store has your full line of bikes and what they don’t have the owner is very resourceful in giving the option to have what is not on the floor shipped to the store for serious buyers. 80-20 road to dirt selection. Has a good variety of gear and parts.

I just want to let everyone know that Honda Suzuki of Wilmington is a joke. And the only reason they get one star is because it’s the only way to leave a review. I brought my bike in for a new starter and oil blow off hose. Instead they took it upon themselves to tear my bike down and find problems that I didn’t ask them to fix. And when I got home I rode it for 5 minuets and it was leaking again. It took me 30 minutes to fix myself and they charged me $218. FOR NOTHING. And when I went there to talk to the owner, he instantly got Offensive an said he wasn’t going to get my money back to me because they “fixed” it. Then the owner had me talk to the mechanic which was nice but still wouldn’t listen to what I had to say. The work orders clearly show what I wanted done. And that’s not what they did. I usually work on my own stuff but it being the holidays I needed it fixed but didn’t have time to do it myself. They originally wanted to charge me $800 an when I said no. They just put the bike back together and still charged me $218. So long story short I wouldn’t rely on HONDA SUZUKI of WILMINGTON!!!!!

Brought my goldwing in for a short. I had to give them a $500 retainer.The abs light was flashing after paying to repair it. I didn’t drive it out and asked to find out what was wrong. Two months later and parts and labor that were not needed because they didn’t know what they were doing. They charged me an additional $1200. Driving the bike back I found it over heating and the radio not working. I agree with other reviews as to the rude staff.

Great time bought a bike and it was quick and friendly.. had it serviced a week later as per the man. and it was well priced for what i am seeing around town good job guys and the counter staff was great. i would recommend this place to all my friends....

I have always found the owner and staff very friendly and helpful.

The kind of place that makes you glad we now have online shopping.

I get parts here every so often, always nice and easy to deal with. Got my inspection done with no problems.

When walking in, I only wish it didnt look like I walked back into the 1970s. Helmet selection is okay, most commonly used stuff is readily available in the parts area. Some bikes are left over from years ago with full price on the tags. Theres a cool old Honda in mint condition there. The shop is a messy disaster. Might actually be the beginning of a museum. Im sure the Honda corporation is pleased, but theyre grandfathered in to the new standards.

Good shop. I absolutely love my kymco. BUT. They need to pay more mind to their website and keep their inventory accurate.

Horrible service! They openly showed that they do not like to service black people. When me n my husband walked in, no one said a word! They just looked and went back to their phones and on their computers! I walked up to the salesman and told him about me getting my motorcycle permit and how I need advise on a beginner bike. His face showed disgust of me even being in there asking for such service from him. He told me to go and get bike training and ask them questions! If youre racist you shouldnt be working in customer service! You might be pushing away a potential customer with enough money to buy two bikes! DO NOT DO BUSINESS AT THIS SHOP!

So first off the ac doesn’t work, you walk in the door and it’s just like a heatwave.We would have liked to buy a motorcycle but it appears we were not worthy of their time. 🤷🏻‍♂️

I recently completed the motorcycle safe riding course and decided it was time to purchase my first bike. Just like most people, I started my search online and narrowed my search down to 3 or 4 different bikes. The Honda was last on my list and Ill admit I was hesitant after reading the other reviews on here regarding this location but I went in anyway and am so glad I did. Not only was Mike (sales) very informative and helpful but he also helped me get my bike home and has continued to deal with my random phone calls with questions regarding my new purchase. Everyone from service to sales has been so helpful and I greatly appreciate the serviced Ive recieved this far.

Brought my Honda shadow to get its carbs cleaned ended up not needing that so I just picked up the bike next day it just died so I called them to ask if they would fix it, seeing as my bike was running fine before then. The joke of a mechanic basically told me that I would have to pay for towing and everything. So long story short if u have a running bike and for some reason what a broken bike take it here, dont forget theyll charge u an arm and a leg

I believe the sales associate I worked with was Mike. He was incredibly defensive from the start and had no interest in trying to sell a bike. I asked to take a test ride and was told, quite abruptly, they dont do that. I was made to feel wrong and I was wasting his time. I am confused how people review this business, and Mike specifically, as good. Despicable customer service. However, parts department was decent.

Terrible experience. Completely unprofessional. Not only did they not price quote me before they did the labor, but couldnt print out a receipt to show what the charge entailed. Seems as though a simple fix that ended up costing way more than I expected. I will assuredly be taking my business elsewhere. Pitiful and painful experience.

Very poor on the customer service department. As well as they dont really do their job like theyre supposed to. I took my 2014 Honda shadow phantom to them for a check up, on the air casing which was leaking gas and they told me that everything was fine after couple of months of writing my bike and still having the same problem I took it back and they said that there was nothing wrong with motorcycle and they steel charge me the $80 service fee. I went back because I personally found that I had a gas hose that was loose right beside the air casing I asked for a refund for the service fee because they didnt do their job properly and the guy told me that they are not in the business of returning money back.

Terrible service. Listen to the other reviews. Stay away. Dont buy anything that would lead you here! Not a good biker community round here I gather. Least not from the people who should care.

Im not certain if its just the sales associate I was working with or if its the dealership but I will most definitely not be giving this place my business. Least helpful sales person on the planet. The low ratings are deserved ratings. Im a sales person and usually defend places with bad internet reviews... Not this place.

I have only had limited experience with this shop but they have been legit about what they offer as service and products.

After a rude encounter with the sales staff I contacted Honda cooperate. They said it was a individually owned business and there was nothing that could be done but that they have had several complaints. I just went down the street where the staff appreciates your business

Very professional courteous and very quick to get the job done I am I appreciate you guys very much thank you very much Bobby Eason

Walked in. Pointed at the generator and said I wanted it. Salesman had it initial service done while I paid. We loaded the generator and we left. No issues.

Not very friendly for the amount of money spent here and tell ya one thing over the phone but when you get here they act totally different and said they cant help

Saved my kinda rare Italian scooter. Aprilia Scarabeo, 2006, wasn’t charging the battery while driving, and had a coolant leak. They figured out how to re-wire the bad parts, fixed the leak, called me whenever there was a judgement call, threw on some new mirrors I had asked for, and got the work done faster than I expected, and for less than I expected. Happy I found them.

Great customer services! Pleasent service.

They dont have prices on any of their parts/accessories because it varies from customer to customer. Cant fill nitrogen shocks, told me they could bore a cylinder a certain size after seeing it and then said they cant after I bought a $114 piston that size, and NEVER have anything in stock except chains. THEY ordered the wrong part once for me and then tried to charge ME a restocking fee. Place sucks, employees in parts are cool, bad management, and techs have no ideal whats going on. Tried to tell me I didnt need to replate a cylinder because the Nikasile was mixed in with the sleeve or some cramp. No wonder the place is always empty. Wilmington needs a REAL motorcycle shop that can do machine work and have knowledgeable techs. Not just another sell you something new place.

Had parts I had a hard time looking for and prices werent too bad

Mike Hunter in sales was great to work with. He kept us informed and updated through the whole process and was great to deal with.

So, my boyfriend and I had brought his Honda four wheeler to this shop and specifically asked for a hose to be changed due to and oil leak and the starter to be fixed. This place proceeds to rip his entire bike apart and tells him that he is wrong it’s not the starter it’s the starter clutch and the hose was completely fine it was the valve cover gasket that was causing the oil leak. He didn’t want the bike to be completely ripped apart and he was going to fix it himself. They then proceeded to tell us that it was going to be 160 dollars then for diagnosing the problem and we can come get his bike, that was torn down, as it was. He said to go ahead and at least fix the oil leak and we would pick it up when it’s done. After ten minutes of riding it after it was “fix” oil was still pouring out of it from the hose that he had initially said was the problem because the hose was completely dry rotted. It took us 30 mins to fix it ourselves and the oil leak was fixed and hasn’t leaked since. We proceeded to go to this establishment to attempt to get his money back and the manager/owner, not sure which one because he never introduced himself, started to give us the most disrespectful attitude and wouldn’t let us speak. He said that we aren’t getting money back because work was done to the bike, however it wasn’t the work that we wanted done because the problem of the oil leak was still happening so the problem wasn’t fixed. The manager then proceeded to direct us to the mechanic to handle the issue and brought out our work order that made no sense and never stated what we wanted. When speaking with the mechanic he said that the gasket was the problem and that hose was because we had put too much oil in it and it was pumping out the oil and he had told us that when we picked the bike up. The mechanic had never said that, in fact he said that he didn’t even know if there was oil in the bike. After 30 mins of going around in circles because they weren’t understanding what we were saying and kept cutting us off mid sentence because they didn’t want to admit that they were wrong didn’t fix what the problem was we had left once the manager had said this is a ten year old bike and you need to make sure you have the funds to be able to fix what’s wrong with it and we tear bikes down to find what the issues are. If the bike was torn down to inspect it why did they not find the hose was completely dry rotted and needed to be changed. Money wasn’t the issue, the issue was we specifically wanted an oil leak fixed and got told we were wrong it wasn’t the hose it was the gasket. The hose was the issue and now we are out 300 bucks for a problem we trusted them to fix and we ended up fixing it ourselves.

Needed a motorcycle inspection. Easy in. Easy out. Just what I was hoping for.

Love this place ...cool and nice staff.

I have had a great experience with the staff here. Mike Hunter was great to work with and is always very helpful and friendly and I have had the same experience with the service team.

This business has maintained my motorcycle for over a decade to my satisfaction. Glenn was super helpful and went out of his way to accommodate my needs when I sold the bike to him.

Very indifferent employees, no smiles, no enthusiasm, not helpful. Respond to questions w 2 words......like was said earlier, amazing they are still in business. Could be a gold mine to buy and turn around!

I call on getting a turn signal for 2005 suzuki gsxr 1000 .. the guy tells me that I had to bring the bike in so he can match it up !!!

Very happy with the bike Michael sold me

Have everything Ive always needed and real good friends with the employees.

Helpful staff, prices are about what is standard.

I wish there was a no star. I went in on a Saturday in october, arrived around 11 am. Wanted to buy a motorcycle, this isn’t my first motorcycle, so I knew what I wanted. I was preapproved for around $15000. The bike I wanted was 8 grand. I’m assuming that they guy I talked to was the owner, he had no interest in selling me a motorcycle, actually told me it would be Monday before I could buy one. Once he saw my pre-approval letter from Honda he tried to sell me a $15,000 motorcycle, I told him what I wanted and I bought it.Well now it needs a service, so I tried to set one up, you know oil change, check fluids, normal stuff. I called and tried to make an appointment, the service guy told me it would take about two hours, I asked him when I could make the appointment, and he said “bring it up here and leave it with me a couple days”.Ok, so for a two hour oil change I need to leave it a couple days??? Yeah, I’m done. Won’t be back, going to find a motorcycle shop and refer them to everyone. I, myself work in customer service and know how important reviews and word of mouth are to a company. I’ll be sending this review to Honda as well. My only hope is that hopefully someone will open another Honda shop here in Wilmington. Worst customer service ever.

I just got off the phone with Mike and even though he couldnt help, we was friendly and courteous. He gave, me a few option. Customer service is going to win the war with the internet. Thanks Mike and Ill b e in for parts if needed!!!

Very cooperative and accommodating 5 stars

Get a great job on my bike

Diabolical customer service. They ordered the wrong part, took none of the blame and charged me for not fixing it. Rude & indifferent front desk staff.Fixed the other two mechanical issues i was having, but at an outrageous price. Their customer relations is whats bringing them down.

The service staff are very knowledgeable.

Friend was paying in full for product, salesmen was very unfriendly offered nothing even copped an attitude when I asked why the customers have to pay the shipping costs. Will never return!

They helped me get a good scooter and David was great.

Terrible customer service! They are not friendly at all.

Went in there looking for a scooter since I did not want to buy from the slumlords at the scooter shops, was barely given the time of day at this Honda dealership. they treated me like a low life just because I was a student at UNCW. had they played their cards right they would have gotten immediate cash in hand for a WAY overpriced USED scooter.. the geezer I first talked to was extremely rude to my boyfriend and I. I almost feel bad, he needs to be retired since he couldnt even rip a post it note off of the pad... Walked outside for 1 minute and he immediately forgot who we were. We waited for the sales guy to come back for lunch. Unfortunately it was the Old Mans son...who is 10 times as blatantly rude as his father. he rolled his eyes a total of 7 times in the five minutes I could stand to hold a conversation with this man. I could have scrounged up 200 more dollars, but my boyfriend made a very good point, why give these jerks who treats their customers like low lifes my business? I will never deal with these men again. I will NEVER go here for sales, the parts and service guys seemed really cool and friendly, its a shame they have to work for two old grouchy pricks!

Hard to find someone, if you do they dont know nothing

Worst Customer service ever!!!!!! I called a week earlier and asked a question, and i asked them 3 times on the phone, asked if they could cut a key with a boot on it, and if they couldnt that would of been fine, but the older guy put me on hold 2 times and asked and each time he said yes. So i ordered the key i need for the four wheeler and when i went up, they told me they couldnt and was rude about it and said i was lying about me calling and asking the question. So i got a key made and i took a picture of the code off of the ignition and showed the guy and he cut the wrong key.

The worst customer service I have ever encountered at a dealership. The senior mans attitude was rude and unapologetic, assumingly because he probably thought that I was some young punk that was window shopping. All that aside he could not even give me direct, concrete answers about his bikes for sale, which led me to believe he either didnt know, didnt care enough about his own product to learn, or just doesnt give a damn about his customers inquiries.How can you be a salesperson when youre unsure of the products you intend to sell?I planned on buying a bike when I walked in that store, but I left frustrated and unsatisfied with the entire experience.

If there was less than a 1 star then they would get it. I called in looking for brake pads and it took 10 minutes for them to put some old rude guy on the phone. He couldnt give me real pricing on them and could only tell me they would be 40 something dollars. He couldnt give me a price for labor as that would be around 40 something dollars too. DO NOT SHOP HERE. I honestly dont even know how they are still open.

Horrible customer service. Had the old guy who clearly smoked one to many packs of cigarettes make me feel like an idiot for buying a product my family has used for years. We have used the product in our snowmobiles, lawn mowers, and snow blowers for a VERY long time and it works. I recently went in skeptically to look for a new bike. The ONE sales person of the dealer left for the day at 1 PM and the guy I talked to said they might order more of the bike I want. They really want to make a sale. Ill be driving the hour up to Lejeune Motorsports.

Great work on Agility 50. Thanks.

These people are a joke. They never have anything in stock and they try and rape you if they have to order it. trust me EBAY is alot cheaper

Thought this dealership closed 20 years ago. I visted this dealership as a child and was not impressed, now Im 40. One of the worst dealerships I have step foot in. I have given up on all dealers in this area including Myrtle Beach. Want a killer dealership to work with then check out Sport Cycles in Rockingham NC. No one should pay sticker price for any item these days.

Not very helpful. No other customers at all in the place, 2 guys sitting right at the counter, no welcome, or how can I help? Etc... Finally had to approach them with our questions. Felt like we were a nuisance. On top of that their canned response for just about everything we bothered to ask them no we dont carry it but can order it. While we were there I actually heard them also say that to someone who had called in. Not certain how they are in business. Perhaps the Honda brand sells itself, certainly not for customer service. I would avoid this spot and just order what you need online, seems thats what they would do anyway.

I cant agree more. not only was i treated like dirt, the antique sales fashion was rude and unhelpful. selection was poor and overly priced. They see a wealthy self employed 22 year old and immediatey profile him as some poor UNCW student. Out of this world -- unfit for all aspects of business.

EXCLENT SERVICE. I had a very good time buying my bike there the parts staff were great that mike guy did me right got a decient deal on my new Vtx1300r and got a real good discount on the helmet and gloves i bought with the bike the staff there is very friendly and i will go back there agin for my next purchase .... thanks guys and glenn...

Worst service dept in honda history total rip off

New rubber for the 4 willer thanks Mike

Stores been there for years, inventory is a little shy of more recent motorcycles. I dont believe they sell a whole lot

Never open. Every time I tried to go in it was closed. Looked through the window it seems old and tired

Awful customer service. Salesperson lied to me about my first service of my new vehicle being free if I purchased it from him. I would NEVER recommend this place to anyone!

The employee that worked in parts was very friendly and patient as he helped me find parts for my ATV.

Service Dept. did a poor job. Had to return to have it redone. Heard another customer complain about the service. Ill never go there again. Now let the dealer respond falsely about this experience.

Great products crappie management

Over priced and not very helpful or friendly

Dont know why their rating is so low. Got the job done and very professional.

Waited for the parts department to answer, and got nothing for 20 minutes straight.

Great experience