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BigCentric Appliance
151 Edgemoor Rd, Wilmington, DE 19809, United States
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BigCentric Appliance
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En
Review №1

Knowledgeable helpful staff. Good selection. Very accessible location, but most importantly; best prices in the tri-state area, and tax free. They will also scour for all and any available rebates, which brings prices even lower. No reason to buy at a big box store if you can get what you need from this guys.

Al
Review №2

At a time when people are experiencing months of delays, we ordered our refrigerator from Big Centric Appliance and in two days two expert servicemen delivered our brand new side-by-side, installed it, and took away our old unit. We are more than pleased with the service we received and want to share our experience with all who are interested. We have purchased from them before and were also given the same service.

TO
Review №3

By far the best prices over big box stores. Agent was extremely helpful. Got delivery within a couple of days. Two delivery men were extremely careful and knowledgeable about setting up new refrigerator. They took old unit for no cost. Could not be happier. Strongly recommend BibCentric.

Vi
Review №4

When it comes to “The purchasing of a product” which is all that you are doing from Big Centric. There is no other comparison. They deserve all 5 stars and any one who posts a 1 star because of a failing product or a dispute will governmental law should be ashamed. They are not responsible for such occurrences. That being said you will not be disappointed with your purchasing experience. You will not receive better pricing, professionalism and knowledgeable staff any where else. Please continue to support such businesses.

Je
Review №5

Very knowledgeable and professional. The sales and delivery personnel are top notch. I would recommend highly and will buy from again.

Da
Review №6

This was my second time buying from BigCentric Appliances. This time everything was done online and by phone. I purchased a gas range and was able to arrange delivery to my daughter’s house when they were ready for it. That allowed them to coordinate the electrical and gas line installation as they converted to gas from a 1960’s electric range.We got what we wanted, and were able to arrange delivery to meet their needs.I always recommend BigCentric to everyone looking for new appliances.

Ni
Review №7

Great store for all appliances. Excellent customer service. Way better than big box stores! Best deals. Beats any price.

D.
Review №8

This place has the best customer service I’ve ever encountered from any store! The price of the refrigerator I bought was cheaper than elsewhere, especially considering the free delivery and free haul away. The associates were very knowledgeable and helpful, the delivery and installation went exactly as scheduled, and we didn’t have a single issue throughout the whole process. I will go here first for any future home purchases!

Fe
Review №9

I had a wonderful experience from start to finish with BigCentric! The staff is great, very friendly and very knowledgable, the prices are amazing, and the delivery guys were fantastic! I added an addition to my house, so I needed a number of new appliances, and was able to save A LOT of money shopping here. I honestly cant say enough what a pleasure it was to work with these folks, and I highly recommend them!

Ma
Review №10

I recently purchased a washer and dryer from BigCentric Appliance. The sales people are very knowledge and gave me all the information I needed to complete the purchase with no hassle whatsoever. There were no unanswered questions and I was fully informed on what to expect from the time I placed my order until the day my appliances were delivered. It was a nice surprise when the delivery person even started my washer to make sure it was working correctly. I need a new stove and I already know that it will be purchased from BigCentric Appliance.

ku
Review №11

Great Service, great people, and very easy to work with.Cant recommend them enough!

mo
Review №12

We have purchased one brand new Whirlpool Stove on May 2021 from Big Centric appliances. This is for one of our rehab property. In 4 months the appliance has stopped working partially. One of the eye of the stove is not working at all. As a result our settlement gets pushed back and we’re suffering loss. This appliance is a brand new one and we haven’t used it only except for checking purpose. Very disappointed.

di
Review №13

I bought a dryer from BigCentric in March of 2021 and was very pleased with the experience. Recently, I have talked to Jae (quite a few times) regarding washers. Jae was informative, professional and respectful. Today I decided to purchase a washer and spoke to Anthony who was informative and respectful.

De
Review №14

Excellent service with knowledgeable and helpful sales staff.

Kh
Review №15

Got my LG stainless steel fridge for my new home May 2020 and just picked up my new GE diamond grey washing machine and dryer today. This place will have whatever you need for a reasonable price. Check them out.

Ti
Review №16

I had an issue with my Whirlpool fridge, and Jae and the rest of the team was a great help in getting me a replacement! Unbeatable prices and professional installation, highly recommend!

Wi
Review №17

Great service, very friendly, everything from ordering to delivery was exceptional.

To
Review №18

Jae & RobertJust wanted to thank you for everything. The entire experience from getting great pricing and service throughout the delivery of my equipment was very professional. I highly recommend Big Centric if you are in the market for appliances.Thank youTony S

Mi
Review №19

The prices are great, but the deliverer/installer had to shut off the water main to the house during installation and then turned it back on improperly. It has leaked literally ever since and BigCentric refuses to fix it.In response to below, Im glad to hear that you parted ways with the contractor who did the shoddy installation. And yes, we did agree to pay him above and beyond the installation fee for other plumbing issues as we assumed he was a plumber since that is what he said he was and because you had him doing plumbing installations. When I spoke to the sales manager about the issues after the fact, he mentioned that there was insurance that could be invoked if we could prove that the water main functioned properly beforehand. The last correspondence I had with anyone over there was to state that it passed inspection a couple of months before the job, and to ask the manager if that sufficed. After that, no one responded or tried to make things right. This contractor himself ghosted us after doing the shoddy work, which is why I reached out to you directly in the first place (i.e., as I tried to reach him first).

Jo
Review №20

Whether on the phone or in-person, Big Centric has been terrific in understanding our needs and balancing them with covid inventory constraints.

Bo
Review №21

The only place you should go to for appliances. Great prices and service!

An
Review №22

I just found this company a month ago, and I cant say enough good things about them! Ive been looking at a new washer & dryer set for about 6 months, my washer of over 12 yrs is on the fritz; and I just wanted my next machines to be a matching set. I found BigCentric from Google, and I was blown away by their prices, and ordered immediately! A nice gentlemen named Anthony called me the same day to go over my options with the machines and install, and was a huge help when discussing the warranty options. The machines I ordered are on backorder by the manufacturer, but should get here in a few weeks. (I had already priced the set and delivery options with 3 big box stores, and am still in shock by how much more they charge, and also how delivery would have been multiple months later because of the backorder.) I am super excited with my purchase, and cant wait to continue my business with BigCentric! I am so thrilled I found them, and have told all of my friends about them already! Thanks again Anthony & everyone at BigCentric!! I will post another review with pics once my machines are delivered, but I had to post a review already simply because of the amazing customer service Ive already received! Many Thanks!!!

Da
Review №23

This is the best place to go for all appliances. Everyone in store and on phone is extremely nice and helpful. Not only are their prices decently better than the competitors but they deliver quickly and even setup the appliances in your home if you like. So far I have bought a washer, dryer, and refrigerator from BigCentric. This is my only place for home appliances. Also delivery was free and my wife was extremely complimentary of the delivery people. A+ business.

DJ
Review №24

To those informed that masks DO NOT protect others from viral infections and are lethal and/or have compromised breathing conditions, DO NOT go there. Even if you tell the staff that you have a medical condition, they will still kick you out. If they truly care about others’ well-being and do their own research, then they wouldn’t need to kick non-maskers out. There are plenty of stores out there that offer good deals and not discriminate against you for your views/conditions.

Cb
Review №25

BigCentric found a refrigerator for us quickly during the COVID pandemic when other places could not. We found a minor blemish on the finish and they agreed to take care of it right away for us! Their prices were favorable as well. Fast, friendly, convenient service. What else could you ask for! Great Experience! Thank you!

Ly
Review №26

Best prices around. Friendly, knowledgeable customer service.Bought a refrigerator and a dishwasher for the same price we would have paid for just a refrigerator at one of the box stores.Amazing delivery service. They were very professional and took their time, ensuring no damage came to the appliances.Highly recommend!

Ri
Review №27

These folks know all the products they sell. Features, durability, reliability, finish types, and availability.

De
Review №28

From start to finish, my experience with BigCentric was wonderful. I purchased a washer and dryer at a fair price, I was treated very well and the deliver guys, Jay and Mark were wonderful. I was promised a quick delivery and that’s exactly what I got. I will be back soon for another appliance and will recommend this wonderful place to everyone!

Th
Review №29

Store maintains social distance rules, everything is extremely clean and no one other than the sales staff touches the appliances, which was fine by us. Felt very comfortable with our shopping experience.

La
Review №30

The entire staff at Big Centric are top notch! Excellent products, great prices and superior service. The delivery installers are also excellent. You wont be disappointed if you choose them when buying your next appliances.

SH
Review №31

Chris and Anthony went over and beyond to meet my last minute changes. They were so pleasant to speak to and very accommodating. I plan on recommending Big Centric to all of my real estate customers. Im glad to see that there is still great customer service out there!!

An
Review №32

I love my new GE washer and dryer! And working with Anthony made for such an easy purchase. He filled me in on all the perks of this washer, particularly the venting mode, which eliminates the need to leave the door opened; all the perks of the dryer that compliments the washer! We bought the drawers for underneath both appliances which has been a God-send; so glad Anthony recommended them. Love all the many features on the washer and dryer; steam in both appliances makes it state of the art in my book. BigCentrics prices were more competitive than any I researched. The installers were so nice; very knowledgeable and informative; everything professionally installed, taking such care of our new purchases in the pouring rain! We will return to BigCentric to work with Anthony time and time again. Thank you for everything!

Ke
Review №33

We were referred to BigCentric Appliances by the company we contracted with to design our kitchen and purchased our cabinets from. They staff is friendly and knowledgeable and they truly seek out the best deal possible for you. I shopped online at first, then went to the store, and finally ordered over the phone the next day. They held my order for 30 days, which is the max time they can hold it, so we could get our cabinets in and ready. The delivery guys were great as well. Right on time, friendly and professional. I have bragged and recommended this company to everyone in my life. I will purchase any other appliances I need through them in the future. I will also continue to recommend them to anyone I know who needs appliances!

Ch
Review №34

🗣🗣🗣OMGI had the best experience at Big Centric!! Their prices are the best around town. Their customer service between their retail shop and the delivery was superb!!!I love my new LG appliances❤🤝💯👍

Ca
Review №35

Big Centric Appliances is always my first call for good reason: great service & excellent pricing.

ma
Review №36

Bought several things from them over the years, Always a good experience

Ma
Review №37

We highly recommend BigCentric and we are probably customers for life. They are easy to do business with, they are knowledgeable and professional plus they offer very competitive prices. What a combination! In fact we cant imagine ever buying appliances from anywhere else.

An
Review №38

Outstanding customer service. Super professional delivery & install. Top it off with the best price, no other store could come close. Couldn’t be happier with my appliance purchase & best of all, supported a local business. Definitely getting the rest of my appliances here!

Ga
Review №39

Anthony was very knowledgeable and courteous. It was a great experience and we saved tons of money!!

Ta
Review №40

I purchased my home appliances through big centric and was very pleased with the professionalism and competitive prices they had. No one can compare in all the shopping I did. Delivery was actually earlier than expected and Thaddeus did an excellent job coordinating the whole thing! Would recommend these guys to anyone!

Ka
Review №41

We renovated our kitchen and they had everything we needed to complete the kitchen. From the oven to the fridge to the beverage bar- they had the best at the best price. Customer service was excellent. We even got rebates because the salesman knew what to do. We are so thrilled with BigCentric!

Jo
Review №42

By far the best in the business!! Extremely professional, always on time, and can’t beat the prices anywhere! Thaddeus and Jae provide the best service around! We’ve purchased over 100 sets of appliances from them and never once have been let down! Highly recommend using them!

La
Review №43

I am so glad I found BigCentric Appliances, I absolutely will not purchase my appliances from any where else. There prices are unbeatable as well as the service. I have been fortunate to work with Thaddeus. He assisted me with my purchase from start to finish and made sure everything went through smoothly. He was very knowledgeable about the brands and answered any questions that I had. I would definitely recommend them and use their company again.

Ba
Review №44

After going to all the big box stores and a couple of smaller stores, I went to BigCentric and was very pleasantly surprised. Thaddeus and Jae answered all my questions and were very helpful. Since they don’t work on commission, there was absolutely no pressure. The prices were VERY reasonable and the delivery and installation were perfect. I will definitely tell everyone to go to BigCentric when they need appliances.

Ma
Review №45

I purchased a Microwave and Fridge. Guys that measured my stuff didnt know how to read a tape. I returned the items and these guys gladly switched them out for the correct ones. I was very pleased with all the guys and the way I was taken care of. If youre in the market for new appliances go see these guys and you wont be sorry.

Ch
Review №46

So far, so good!Anthony was so helpful!

A
Review №47

I did my homework on prices for appliances before coming here. Ask for Jae if possible. Didn’t really need to haggle because prices were already very competitive. Very honest guys. A+++

Ja
Review №48

Great service. the gentleman who helped us was wonderful. He helped us find the right appliances for the best deal. I would recommend this place to anyone who is looking to buy or replace their appliances.

Ch
Review №49

Really enjoyed the buying experience at BigCentric. Below the big store prices and great to support a local business. We had somewhat of a issue upon delivery but Big Centric took care of everything even when they didn’t necessarily have to. What was a stressful experience turned into a positive thanks to Jae. Highly recommend to anyone for any appliance!

Be
Review №50

You cant beat their prices, and professionalism when buying a new set. They caught a mistake I made when ordering and corrected it. The install contractor they used was great. I got a full smart home LG kitchen set with washer dryer for thousands cheaper than the name brand competitors. Run, dont walk, to Bigcentric.

Ph
Review №51

My fiance visited the store due to a recommendation from Holcomb Cabinetry. We werent sure what to expect but once we arrived and spoke with Thaddeus on a variety of brands and models, we picked out gas range, washer, dryer and dishwasher. Great service from Thaddeus, being able to answer pretty much every question we had. When we went home to price shop, we were surprised that their prices beat pretty much everything out.We eventually made some changes to the items we wanted to buy and placed the order. The delivery guys arrived on time and did a great shop with installation and removal of the older appliances.Id highly recommend Big Centric to anyone in the area. Great service, amazing prices, and fast delivery. Usually you can find places with two of those three attributes but its rare to find all three in one place.

Ke
Review №52

Thaddeus was helpful, informative and no pressure. Talked us through a variety of options and guided us to a great selection. Thaddeus kept us updated on the ordering and delivery. Great service all around.

Ka
Review №53

Purchasing a washer & dryer at Big Centric in Delaware was a total pleasure from beginning to end. Terrific, knowledgeable & friendly staff. Delivery & installation efficient. It’s rare to have such a problem-free experience when purchasing appliances. Thanks! KK

De
Review №54

They make shopping for appliances easy. Great prices and inventory, knowledgeable sales people and installers. Cant wait to buy more!

Br
Review №55

I have partnered with BigCentric twice this year. My contractor recommended them as well as a friend of mine. Jae - the owner, is a very honest and knowledgeable business man. I had the pleasure of working Thaddeus as well and he is awesome. I used BC for all the appliances in my newly renovated kitchen (went with all LG) and I returned a couple months later and purchased a washer and dryer. I would only use Jae and I would recommend every one do the same. My best friend came down from Philly and bought a few appliances from him. The communication is top notch and they will work with you to get you what YOU want. The delivery team is also AWESOME. They are hard working and easy to deal with. I purchased a total of seven (7) items from BigCentric. Forget the big box retailers!NICE JOB TEAM BIGCENTRIC... while it might be a while, I will be back and I will surely send you business.Randy and family

Do
Review №56

BigCentric was able to deliver all my kitchen appliances by the date promised and for a price lower than retail home improvement stores- even before the manufactures rebate! The sales and delivery staff are very helpful and puts the customer first. Highly recommend this first class business for any appliance purchase.

Br
Review №57

Extremely happy with my appliance purchase from start to finish !! Experienced and knowledgeable salesperson who provided all necessary information to make an informed decision, and very friendly, courteous, and prompt delivery drivers. Thank you !!

Da
Review №58

Bought our kitchen appliances from them in 2012. They gave me all the model numbers so I should price shop. No one could beat their prices. All equipment was BRAND NEW too (no scratch and dent). Only downside is they have a limited delivery range, but if you have a truck to haul it away yourself from their site, youll save a ton of money. Most models were last years, but no one knows the year the GE blah blah blah fridge was made. All appliances are still going strong too here in 2018, so these arent reject appliances either. Cant say enough good things about them. Super friendly and easy to communicate with over email or in person. They dont have a large showroom, but once they give you the model numbers, you can find the device in other retail stores or online reviews at amazon/etc.

Mi
Review №59

Great Service!! The staff was very helpful and professional. I even received my appliance next day.

Ph
Review №60

Great Company. Very knowledgeable. Fast delivery. Best Prices. Delivery guys were great too.

Ri
Review №61

Knowledgeable and courteous staff with competitive pricing. Good spot for appliances

Ry
Review №62

Unbeatable prices and unbelievable service!!! They went the extra mile to call me and send me an email months after my purchase to make sure I filed my rebate and didnt miss out.

Jo
Review №63

Thank you for your professional service, I invite everyone to do business at BigCentric. It was a pleasure from start to finish!

Pa
Review №64

Jae and Big Centric were great!Super prices, very helpful on the phone, on time delivery, carried all of the trash and boxes away, what more could you ask for?If we need any new appliances we will definitely be calling Big Centric again.

lc
Review №65

Got my new fridge, washer and dryer (all LG) from BigCentric at a really great cost. I initially was going to purchase through Costco but my mom told me to speak to Stephen at BigCentric and he got me a great deal - saved over $500 compared to Costco price. Stephen even gave me information to get a NECO rebate - getting an additional $250 back! Woohoo!!Ordered my appliances on a Saturday and got them delivered literally 1 week after. Delivery guys were late but they called ahead to let me know that they would be late - delivery and set up was quick, efficient, and very professional.Working with BigCentric for my new house was a breeze. Totes recommend!

Mi
Review №66

Great place!! Staff is extremely helpful and knowledgeable. Prices are the best around.

Al
Review №67

Nice place

Jo
Review №68

Best appliance buying expierence ever! They blew away the prices of other stores which was awesome by itself. But they also blew away the competition’s customer service. Jae and his team were awesome. From giving us options to chose from to ordering to delivery, everything was top notch. I have dealt with other local dealers and the big box stores and none of them came close to BigCentric’s customer service (or prices). I will never buy an appliance from anywhere else again!

Hy
Review №69

So~~ friendly & good price.

Al
Review №70

I had multiple changes to the delivery date due to my mortgage company being difficult. Despite that issue, they worked with me and provided great customer service.

ma
Review №71

Great price !!

To
Review №72

Great prices and good people to deal with

Er
Review №73

Top notch service

Da
Review №74

Great prices.

Ro
Review №75

Nice selection with fair pricing

Jo
Review №76

Great to deal with plenty of options

Mi
Review №77

Nobody beats there prices or services. Not even the big box stores!

Jo
Review №78

Awesome place,

Ma
Review №79

Great prices

Ga
Review №80

Excellent and knowledgeable sales staff and very professional delivery personnel.

Information
12 Photos
80 Comments
4.9 Rating
  • Address:151 Edgemoor Rd, Wilmington, DE 19809, United States
  • Site:https://bigcentric.com/
  • Phone:+1 302-304-1010
Categories
  • Appliance store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–5PM
  • Friday:12–4PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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