I purchased a 2015 Acura TLX from Flow Acura on 10/26/21. Everyone was so very nice and professional. George Morton was the salesperson and he was awesome and so very helpful. He made sure and was very dedicated that I was able to purchase this car. I thank Mr. Morton so much for helping me purchase my car. I absolutely love it and Mr. Morton called me today 10/28/21 to check on me and see how me and my new car was doing. Thank you George Morton and Flow Acura. I would definitely recommend Flow Acura to anyone looking to purchase an Acura and pray they get George Morton.

Absolutely awesome experience with Gillian- this was my first car purchase completely on my own- she made the experience so comfortable, no pressure, and was knowledgeable about Acura…just so easy to talk and work with- since the purchase she has been checking in as well- highly recommend Gillian!!!!!

If you’re in the market for an Acura, Flow is the place to be, the person you need to go see is my girl, Gillian! She is such an amazing sales associate, that made the car buying experience fun and with absolutely no pressure. Her honesty and willingness to answer or get the answer to any question you may have is what will keep me coming back!

The easiest transition from my lease to purchasing. The time spent purchasing my new Acura from viewing to signing the paperwork was the fastest turn around. Gillian my salesperson was knowledgeable and understanding with all my needs. Flow Acura gave me the best car buying experience ever! Highly recommend giving Gillian a call.

I purchased an Acura RDX from Flow and received the best service from Gillian. She assisted my parents with learning the new bells and whistles. There was an easy flow to the transaction and we couldnt be happier. Thanks Gillian!

Found the car that I wanted and Gillian, Lucas, and Dave made sure it was MINE! Gillian was so professional but fun and easy to talk to. Dave and Lucas were both professional and prosistent on making sure I drove off the lot with the car of my liking. This was a great team to work with, I will forever be a loyal customer!!

I purchased my Acura MDX from Flow Acura of Wilmington and I had the absolute best experience. Juan was so helpful, pleasant, and professional. The whole process was fast and efficient. It was truly a no pressure buying experience.

I was in the market for an Acura TLX and Gillian made the buying process so enjoyable! When Flow Wilmington didn’t have what I wanted, they brought me a great TLX from Flow Winston Salem. Super easy process, and Dave and Gillian were great to work with.

This was my best experience buying a vehicle. Gillian made us feel so comfortable and at ease. She is really knowledgeable and with no pressure. She greets you with her inspiring energy. I recommend Gillian at Flow Acura.

Just had the BEST experience at Flow Acura!!! I was hesitant to buy a car but Gillian made my experience so easy. She didnt pressure me at all and made me feel at ease. She has the most wonderful spirit. The business manager, Dave, was also amazing. He made sure I was approved and it didnt take long at all. Everyone that I met on staff were all very personable. Easy going atmosphere. If I ever have to buy another car it will definitely be here.

Amazing customer service they do whatever they can to get you the best deal possible. Had an amazing saleslady Gillian who worked extremely hard for me.

Just leased a Acura RDX from Flow Acura… impressed all the way around!Gillian was wonderful! She was super patient and kind. Very knowledgeable and not slow to get answers!We will definitely deal with Flow Acura again!

Gillian was wonderful to work with!! No pressure and super friendly! When there was a small issue that needed to be taken care of before I took ownership of the car, she was immediately on it and got it resolved. Would highly recommend her to anybody looking for a car.

Gillian was so helpful! We leased an Acura RDX and she made the experience so easy! Not pushy at all and checked in with us the following days to see how we were enjoying our new car. We will definitely come back for future purchases!

Rob sold me my Crv. Best experience I have had buying a car.

Gillian is amazing! You can tell she loves her job and her customers. Did not feel pressured to buy. Would absolutely work with her again.

I leased an ILX from Flow Acura here in the last couple of months. Gillian was by far the best car saleswoman I’ve ever met. I went in there driving a rental car because I had wrecked my 15 yo Acura TL. My first stop was Flow & Gillian was the first to greet me in shop. She led me the entire process & actually advised me of leasing. She has continued to be there for me with any & all questions I may still have concerning the new car. I absolutely adore her & would advise anyone car shopping to go see Gillian!!

My husband and I bought a vehicle last week from Flow Acura in Wilmington, NC and the sales rep Gillian helped us. Gillian was very personable and helped us through the process with ease. I would highly recommend asking for her if you go to Flow to look for a vehicle, she was awesome!

I had a great experience purchasing my new vehicle from Flow Acura, Wilmington NC. I absolutely love my new ride. George was my salesman and made the experience pleasant and stress free.

I would highly recommend purchasing your next vehicle here. Rob made the entire process, from test drive to driving it home, extremely simple. He was very knowledgable, made sure everything checked out before making any decisions, did not force anything and was pleasant to speak with. Definitely check this place out if youre in the market for something new or used, and ask for Rob.

George Morton is an acceptional salesman. He is extremely knowledgeable and low key. This has been myself and my wifes best experience purchasing a vehicle. We highly recommend him if you are in the market for a vehicle.

Great job Flow Acura! My sales rep, Gillian, accommodated my busy schedule and did everything necessary to make my car buying experience pleasant. She is a true sales professional and I highly recommend her to anyone.

I leased my 2021 Acura RDX and Gillian Novello was the sales consultant. It was a great experience working with her. She is knowledgeable, professional and followed up on every detail.

My experience was very good! Gillian is kind, swift, and efficient. I was satisfied with the service the whole time. I would highly recommend anyone looking to buy a vehicle to go to Flow Acura!

Gillian is awesome. Made my wife feel comfortable and an easy experience buying her new car.

Be warned,,,,the lease deals posted on Flow Acuras web site DO NOTreflect dealer DOC ($699) and other fees that will be added to your finalout the door lease price . My wife and I walked in to lease a new RDX and could only close the deal with an additional $2177 in cash as down payment. If my wife had not leaned on me to close this deal, I would have looked elsewhere. On the bright side, my wife really likes the car and our salesman George M. did a great job in selling and being very patient with my wife in reviewing all the new tech features before driving off the lot. Happy wife ...happy life!!!

Thrilled with my new car & all the help I received from my sales consultant, Rob Maiers. Made the process easy and enjoyable.

My wife and I just finished our purchase of a new Acura. We called and spoke with Gillian the first of the week and completed most of our purchase over the phone. We arrived at our scheduled time and in less than 1 hour we were one the way home.Dave finished the paperwork and was a true professional and no pressure throughout the the deal. We had a great experience!

We just purchased our second RDX from Flow of Wilmington !! Gillian was so super sweet and helpful, she made purchasing a vehicle a pleasure! Never once were we pushed by anyone !! The sales managers were also AMAZING ! I highly recommend this car dealership !!!!

We had a great experience with Gillian Moore at Flow Acura. She was professional, knowledgeable and fun to be around. She answered all of our questions and helped us find a car that was clean, low mileage and just what I wanted.

Great experience Gillian was awesome to work with. Thanks again Gillian.

My family has shopped at Acura for years and now it is my turn. I went to Flow Acura and it was fun from the start. I didnt know where to park and Gillian helped me and we had a great laugh about it. I let her know that I was waiting for my fiance to join, she did not pressure me while he was not there. We talked and got to know one another, which many sales people will not do. She is super friendly and wants to get to know her clients. We then test drove 3 vehicles and then she helped us to compare them and truly find the best fit for my lifestyle. During this process she became part of my family, she is very knowledgeable and will go above and beyond to make sure that you are in the best car for you. She will make sure that you know all about the bells and whistles that comes with your new car she will not let you drive off with out feeling comfortable with your ride. The whole team treated me right they worked so hard to make my deal possible and to make me happy customer and now part of the Acura family. You are all awesome.

Overall experience was excellent! Called in advance to schedule an appointment to look at a van. Salesman Rob Maiers was great to work with and no sales pressure. Great day, bought the van and had a beach day too!

I’ve always been skeptical about dealerships because of my past experience, Brandon my service representative was very kind, professional and informative he answered all questions and concerns I had, kept me informed through out the maintenance evolution of my 2015 Acura TLX.I’ll definitely going to be doing business with FLOW ACURA Again am a customer for life.Not forgetting the highly skilled technicians,Thanks .

I normally do not write reviews but wanted to tell everyone about my wonderful experience with Flow Acura of Wilmington. From start to finish, it was smooth and simple. Everyone was helpful, understanding and made it all so very easy. I would highly recommend going to Flow Acura. I want to also thank Gillian Novello for being such a bright light in my car buying experience. She made me feel very comfortable from the test drive thru signing the paperwork. Thank you so very much!

I just purchased an Acura for my daughter from Flow Acura in Wilmington.Jillian was great help and the process was really easy.

THANK YOU FLOW ACURA-What a fantastic car buying experience with my new friend, sales professional, Juan Elisea. I have been a Honda, Genesis and Lexus owner for years but wanted to step up to more luxury. Juan helped me every step of the way to get the most popular vehicle in the US, the 2022 MDX. He kept me posted on delivery times/options and spent time showing me all the new technology (which is my HOT button) available to compliment and excite my driving experience. This new MDX is outstanding and a class leader. By far a better value for the dollar than the M brand, B_W and A__i brand. The L brand did not even make my cut!Even though I am 2 hours away, I am so thrilled with Flow Acura Wilmington that I am telling everyone I know about the great experience I had with Juan Elisea and Lucas Wright, who gave me a stellar deal on my trade in.Never have I enjoyed car buying more than I have with Flow Acura Wilmington. Thank you Juan and Lucas

We had a wonderful experience buying our car at Flow Acura. Our sales representative, Gillian, was knowledgable, positive and fun to work with. She made us feel at ease and did an excellent job following up with us after we purchased the car. She made sure that we felt comfortable with our car before we left the dealership and offered to help with any questions that came up in the future. I would definitely recommend buying a car at Flow Acura with Gillian!

I recently bought my new vehicle at Flow Acura and had a great buying experience. I shopped around at several luxury vehicle dealers but finally settled with Acura. My salesperson was Cory and he was extremely friendly, knowledgeable, and helpful. I dont like high pressure sales and have never liked car shopping in general. At no time did I ever feel pressured or bothered and this is probably the best car buying experience Ive ever had. Cory answered all my questions and gave me his cell phone number in case I had any additional questions. He never called or bothered me and gave us plenty of time to make our decision. Jay, the GM was very nice as well and helped to make the buying experience easy. Finally, Dave the finance guy explained everything clearly and in detail. I would definitely recommend that anybody interested in purchasing a luxury vehicle give Flow Acura a try.

I just returned home with my newly purchased Acura TLX . My sales consultant George Morton made my purchase a breeze. Walked in anxiously and walked out confident. Secure with my purchase. My car was set up by George for my needs perfectly . My iPhone paired. The radio stations I listen to put in place. Navigation system was set. I am new to the area so I am unfamiliar the roads and the way home. He even put my home address in. Before leaving George went through the entire systems and explained how to work them. I highly recommend George and Flow Acura. The entire staff is friendly. Service 5 star plus. Great location and fast fair easy service with purchase. If you are looking for a new car do your self a favor and see George Morton and staff. Thank you George so much!!

After having a horrible experience at the Audi dealership, I thought, I’d like to see the new MDXs, so I went to Acura. There I met one of the most genuinely amazing and honest people, Gillian. She, hands down, is an asset at Flow. She showed me anything and everything I wanted to see. She was knowledgeable and took me through all of my questions about the car. And now, I’m a proud owner of a 2022 MDX!!! Thanks Gillian!!!

I bought my first new car in 20 years here recently, and did not quite know what to expect from dealers. At a competitor I was initially ignored, could get no answers to my questions, and left in haste. Gillian warmly greeted me immediately, quickly arranged for test drives, and was surprisingly knowledgeable for someone so new. George was also very helpful and friendly. A great experience and a great new vehicle (21 TLX). Highly recommended!

So we have had our new RDX two weeks and couldnt be happier! The car is great, but Flow Acura is even better. They really know how to take care of their customers! We were torn between the RDX and a competitor. Gillian, our salesperson, does an amazing job, is friendly and knowledgeable. We had a bad experience at a competitors showroom and decided to go with the RDX. The best decision we ever made. Gillian is the best. We walked in and said we wanted the car as soon as possible. The manager and Gillian worked really hard to make that happen for us, despite having lots of other scheduled appointments. The car would take a day to prep and they offered to drive the car to our home the next business day and complete all the paperwork at the house (an hour away)! Who does that?!? Well Flow Acura and Gillian did! I would highly recommend this dealership to anyone in the Wilmington, NC Area and would certainly do business with them again!

Recently purchased a 2021 Acura TLX with the help of Gillian!! Super awesome, helpful, and fun loving to work with!

Rob Maiers is truly excellent!! He is a great salesman, we had a great experience.

Rob did a great job and got me in the perfect car for what I needed. Great job!

After a 5 hour drive to flow acura, to test drive my first acura, II was greeted by a wonderful young lady named Gillian. She is a no pressure, concerned sales associate, who genuinely cares about her customers needs. I would highly recommend flow acura of Wilmington and Gillian. You will not be disappointed.

Gillian is a great salesperson to work with! She is very fun and friendly, and made our experience easy and enjoyable! We really appreciated her knowledge of the vehicle and professionalism. I definitely recommend requesting her at Flow Acura.

Rob Maiers was my sales person. He was with me for nearly a month waiting for me to get out of my lease During that time he was completely focused on my wish to get into my 10th Acura TL(X) on the lot and working with me to negotiate a fair lease price along with the other benefits of the Acura Loyalty Program I was entitled. He was knowledgeable about the Acura products which helped me transition on the new platform. I highly recommend him as a salesman

Great dealership! George was the perfect salesman- very informative, friendly, and professional. Ask for him if you’re looking for a great new car!

Rob Maiers was a fantastic, down to earth, easy to talk to salesperson and the buying process was flawless. Go to Flow Acura and ask for Rob.

Rob & Gillian were great to work with. The used car I wanted was sold before we came back and they gave us such a great price on a new Acura MDX that I got a new car instead! Both were very friendly and answered all my questions about all the options on my new car.

Gillian assisted me with my purchase of a TLX. I love my new car and she was a great help! The rest of the team was also very helpful and I would recommend them to anyone in the market for a new Acura!

From the beginning of the process of ending a lease, selecting a new vehicle and beginning a new lease, Mr. Juan Elisea assisted me ever step of the process. He is knowledgeable, helpful and patient ever step of the way...It is very important for me to trust the dealership and the salesperson in order for me to buy and/or lease from them. Mr. Elisea certainly made that happen !!!

Purchased a car recently and the folks at Flow Acura were great to work with. Popeye Lehman, our sales consultant, was fantastic and made the experience smooth and easy. I normally hate buying vehicles (going through the whole process) but the Flow Acura team made everything great. Thanks guys!

Rob Maiers was a real pleasure to work with. It made our car shopping experience a real pleasure. He is an asset to your dealership

I found it a pleasure as to be able to purchase a vehicle form this Dealer with the professional assistance form Lesa, Tripp, Lucas & David Chick. They were kind and considerate of some questions that may not pertain to a normal sale. They researched and took pictures & videos of items not displayed on there web site.If you havent guessed it by know. I was an on line shopper. And at 1000 miles away, they became my eyes and ears as to questions a normal buyer would request. All was completed by phone, chat, E-mail. They even made arrangements for my vehicle to be transported to my home.Ive received my vehicle, and all was as described. Im very pleased.For those interested in this type of transaction or a normal sale.Just Call.

Popeye is the greatest salesman I have ever gotten a car from. Great with my kids great all around I look forward to my new car!!! I’m so happy!! Nice dealership very clean very professional crew. I’ll definitely be back for the next car!!

I recently purchased a 2020 Acura RDX from George Morton at Flow Acura. The entire process was professional and made good use of my time. The day of the test drive, it was pouring rain and George met me at my car with a large umbrella. Nice!I appreciated the straightforward approach with pricing which was much better than the process I encountered at other dealerships with competing vehicles. No pressure to buy. George did follow up after my test drive to see if he could answer any questions. Happy customer.I highly recommend George at Flow Acura. .

We purchased a new 2020 MDX from Flow Acura. We had a Wonderful Experience! We met Gillian upon arrival and she was so helpful and personable. She was so knowledgeable and helpful. We have owed Acura’s since 2000 and purchased all from another dealer. We spend a great deal of time at the coast since retirement and decided to visit a dealership closed to our coastal home. Flow Acura will be our go to dealer in the future. Gillian, Scott and the business manager are awesome. We got an awesome deal! We highly recommend FLOW ACURA! Ask for Gillian you will not be disappointed!

My husband went to Flow to service our Acura ILX, we have been Flow customers for years. While there he was looking at new 2021 vehicles and met Gillian Novello. Throughout his visit there was no high sales pressure and Gillian was extremely knowledgeable about the vehicles. Needless to say because of his pleasurable experience we returned the following day. Gillian took so much time with us and answered all our questions. She was great to work with and highly competent. We decided on the Acura TLX and Gillian saw it through. She is personable, knowledgeable, professional and we highly recommend her and Flow Acura.

Totaled my car recently when someone hit me and I really liked the car. Searched all over and found same model and color with just a few more miles at Flow Acura of Wilmington. Only problem was, I live four hours away in Winston-Salem. Found the entire Flow team to be very knowledgeable and really focused on quality and attention to detail. Sent me more pictures, made sure it was serviced and had new tires. Was like new even with 132K miles. They agreed to meet me halfway in Raleigh for me to test drive it. But then they arranged to bring it all the way to Winston, which happens to be home office for Flow. Bought the car and love it. Thanks Tripp and Lucas for creating a satisfied customer.

I have been bringing first my Acura RL and now my Acura MDX to the service department at Flow Acura for the last 8 years and they have always provided superb customer service and value for the work that needed to be done. Thom Yost has been my point of contact this whole time and he has always worked with a sense of urgency, professionalism and above all care for the customer. He always lays out the options you have, explains in layman terms exactly what is going on and tries to save you money when he can, you definitely feel he is on your side as a customer. This is the type of service that will continue to bring me back to Flow over and over whether for service or a new vehicle. The other reviews are not overblown, these guys are great!

Gillian was awesome and easy to work with!

Rob maiers was our salesman and took great care of us thank you for the Rdx

As soon as we parked, Gillian came out and was helpful from the beginning! This was our first time ever looking at Acura’s and Gillian was super knowledgeable. She walked us through the different packages for the RDX models and immediately got us a trade in value for the other car. After she ran all the numbers for the RDX technology package, we decided to pursue the Aspec package. She changed all the numbers around without any hesitation and got us the best deal! She was very personable and available at any time and made the car buying experience painless and exciting. I highly recommend Flow Acura to anyone!

Rob Maiers did wonderfully, no pressure to buy.

Our experience was great from start to finish. Tripp is a great salesman. He is super professional and not pushy at all. He is knowledgeable and helped me get the car I wanted. He also had my car delivered to me which was above and beyond. Highly recommend!

My wife and I recently bought a vehicle at Flow Acura of Wilmington. Popeye and Lucas were both tremendously helpful and willing to work with us. I would recommend this dealership to anyone. It was a positive experience.

Salesman actually came to our home so we could test drive the car. We had done our research online so we were pretty sure it was the car we were looking for. He had all the paper work ready. Easy and simple process for a great car buying experience! They were all very helpful and even gave us a tank full of gas after driving it to our location several hours away! Definitely recommend this dealership!

FANTASTIC experience helping my daughter buy a car!!! When you go in ask for George. He is knowledgabe, professional and most of all PATIENT while we drove most of the inventory and then started over with the very first one we drove and bought it. He kept us very involved with the process. Also a thank you to the finance department. Everyone in the department sat down with us to find the best deal and gave my daughter great advice about the importance of a good credit history. Great group at Flow Acura. I highly recommend!

Rob Maiers. Rob did a great job in the purchasing of my vehicle. Everything was done prior to me arriving. Excellent service

I recently leased an Acura RDX from Flow Acura in Wilmington! The sales consultant, George Morton was extremely knowledgeable and very helpful and kind! I highly recommend his services. The entire staff from sales to financing made the process stress free and attended to every detail! Ask for George...he is awesome!

My experience at the Flow Acura service department exceeded my expectations. They were friendly and knowledgeable. I bought my Acura TL in for service and received top notch service. I recommend Flow Acura very highly.

Loving our new RDX purchased from Flow!. Ask for Popeye, he was our salesman, awesome guy; he helped us get exactly what we were looking, never pressured us, and was straight forward with all the details about our purchase! Thanks Popeye!

I had the best experience ever with this dealership. They had the exact Acura Mdx that i was looking for. I live about 4 hours away so the super friendly salesman Popeye sent me very detailed pictures and videos of the car. I ended up purchasing my vehicle over the phone and they delivered it to my driveway. Thank you Lucas and Popeye.

Gillian and the team at Flow made my buying experience so easy! 5 stars for sure

Rob was awesome! It was so refreshing to deal with someone who was not pushy! He let the vehicle sell itself. The whole process from start to finish was the easiest vehicle purchase ever!

I recently purchased a new 2020 RDX from Flow Acura and the experience was great. I was new to NC and Robert and the team went out of their way to not only track down the last RDX in the state that match my needs but they kept it for a week until I got my NC license. Robert did a great job walking me and my wife through all of the features of which there are plenty. You cant go wrong working with Robert and buying from Flow Acura!

Great job. Made it easy. Thanks Rob Maiers. Everything Flowed Smoothly👍

My husband and I recently purchased an Acura RDX from Flow Acura of Wilmington. Our sales consultant was George Morton and he handled our purchase professionally and was very receptive and responsive to our questions and concerns. George explained all the features of the vehicle and went above and beyond to make our experience with Flow Acura a very positive one. We highly recommend George Morton and we would seek out his services again in the future.

We purchased a certified pre owned Acura RDX this week and what a pleasant experience! George was amazing! Very patient and eager to find us the deal we were comfortable with. A completely stress free buying experience! Scott was equally wonderful! We felt like we were talking with an old friend as we signed the paperwork. Please go see them before you go anywhere else! You won’t regret it!

Purchased - actually signed a lease - our first one - with George Morton today. George was very informative, patient and professional to guide us with the RDX technology versus the other RDX models.

We purchased a 2020 MDX SH-AWD with Tech package last week from Flow Acura - Wilmington. They brought the car to our home for a test drive, and we were very impressed. (We have owned 3 other Acura vehicles over past 20-years so our expectations were high, and this MDX easily met those expectations.) Flow Acura agreed to match a True Car price quote from another Acura dealer in NC, then they got the MDX ready for sale with the accessories we wanted and we closed the sale on the following day. The sale process was handled by our single POC Juan and he was supported by Lucas. Everything went very smoothly and the entire sales process took less than an hour. Our experience makes it easy for us to recommend Flow Acura - Wilmington as a business who is honest, customer-focused and easy to deal with.

Just picked my vehicle up from Jackie in service and I am beyond impressed!! She was absolutely wonderful from start to finish. She kept me informed and made the entire process so easy. I would highly recommend her and Flow to anyone wanting quality repairs done right the first time! Will definitely be returning to see her again!! Thanks again Jackie! -Paige Keel

I can not say enough good things about this dealership! Service was definitely 5 start. I worked with Lucas the sales manager on a used car that they delivered to me 4 hours away. Wow...the treatment I received was like I was buying a 100,000 brand new car. There a few minor details that need to be taken care of after the sale and they were on top of it....didnt say its too late to help, etc. You should definitely visit them or one of their sister dealerships they own! Thanks again for the great experience!

Thanks Rob Maiers for the great service and making it so easy to get out of old lease.

Rob Maiers was great to work with - knowledgeable and efficient. I had a great car buying experience!

Had an amazing car buying experience and never felt pressure. Every question was answered and Trip, the salesman, had amazing follow through. Would highly recommend this place to purchase a car.

The test drive and buying process was easy start to finish. My sales rep George was not pushy which I appreciated. I got a fair price and a great automobile!!!

I brought my Acura MDX in because the paint and clear coat are wearing off on the hood and roof. It’s very clearly a poor paint job. It’s literally faded in stripes on the left and right sides of both the hood and roof. The lady at the counter entered the VIN into her system looking for any recall, and said that there was none of my car. When I said that it’s definitely not normal, and that I wouldn’t expect an Acura to look like that, she recommended I call around town for a paint job.Since then, I’ve had multiple people say that their Honda and/or Acura had the same problem. Just this weekend, a gentleman approached me, while out fishing, to say that his Honda had the exact same problem and recommended I call the Acura dealership, since Honda had recognized the problem and repaired his car.Seriously, a luxury vehicle shouldn’t look like this.

I recently purchased a car from this dealership. It was my best car buying experience. I live in Charlotte and they delivered it here for a small fee. It worked out great we agreed to terms at 530pm and the car was deceived here before noon the next day. Everyone was very helpful in the process. Unfortunately the car did not have a manual when it arrived. They ordered the manual and mailed it to my house. Great experience. Thank you.

I worked with a few sales folks here working to learn about a car they had for sale. I was asking about a potential delivery which the sales folks were pleasant enough to explain. However, when I asked a follow up question about the process to return should the vehicle not be delivered as advertised, I was passed to Lucas Wright the General Manager who said“Let me be frank with you. I am really not looking forward to selling anyone a car who is already trying to define how it can be returned. I dont think delivery is an option anymore. If you want to buy this car you should drive here and check it out...”It’s amazing to me that in 2020 a general manager is put out by answering a few basic questions about their online process and delivery. Especially in the middle of COVID - why would I drive when literally everything can be done online?? Not to mention the giant red flag that he’s not willing to answer the question. This screams shady used car salesman...typical.Lucas is clearly not capable or willing to compete with dealers that have a strong online presence. This is the reason brick and mortars are being cannibalized by online stores. If you’re in the market for a vehicle, I would strongly recommend avoiding Lucas Wright and his shop. Instead shop Carvana, CarMax or even Hendricks who are all clear, transparent and forthcoming about their processes.

The most positive part of our visit here was the coffee!

I had searched around several weeks, testing driving different luxury vehicles (Lincoln - different models, BMW). Then I came to Flow Acura of Wilmington to do my test drive. I was greeted by Rob Maiers within 5 mins of walking around. Rob was GREAT, knowledgeable, not pushy at all, allowed me to look at different models, told him what I wanted and he directed me to my new Acura MDX. He was spot on with what I wanted. Everyone there was extremely friendly and helpful. The whole buying process was great. I would recommend Flow and Rob to anyone. :)

I recently began my car buying journey (something I havent done in over 10 years)I originally went to another dealership -that shall remained unnamed- to see what my buying options might be. It was your typical car sales experience. They were trying to strongarm me into buying a vehicle I did not have the budget nor the desire for. (this is why I dont like salesmen).I was finally able to run out the door and break their hold on me!I went home and found the car I wanted online at Flow.The next day, I went to Flow just to see if the car was there and still for sale.As I approached the car, a salesman I would later come to know as George Morton, began walking toward me. I immediately put my hand up and said no, I am afraid of you.George smiled a soft smile and continued toward me asking me if I wanted a closer look at any of the cars.He was very friendly and put absolutely NO pressure on me as he showed me the interior of 2 different vehicles that I was interested in. He even stepped off to the side while I so rudely answered an incoming phone call, waited patiently, and then came back to continue helping me when I was done.We went inside and George sat down with me to show me what the numbers looked like. There was still NO PRESSURE at all!I had made my decision and found my car!When my financing hit a snag, I called George to see if he could help.The dealership had me approved in 30min and ready to go!Popeye was great going over the paperwork with me and the finance guys too!I have had my new MDX for 7 days now (after having my old MDX for 6 years) and I am LOVING it.The car is beautiful inside and out, runs great, and was a great value.The process was so easy and stress free!I am still not convinced George is really a salesman -- he feels more like a friend. Thanks for everything George!

Rob mairs was amazing. Great customer care even though he had multiple customers at once, he still made me feel I was his only one!

Very pleased with my experience! Everyone at the dealership was pleasant and friendly. My salesman, Jorge, was amazing! He was genuine and a pleasure to work with. If you are looking for a place that is ready to make a deal, then Flow is the place! Ask for Jorge!

Just called 6 times in last 15 min. It’s is a Wednesday at 3pm. Asked for service department each time and went directly to voicemail or rang several times then voicemail.On last call I informed the receptionist that this was my 6th time calling and I need to talk to someone in service department to get my car 100,000 mile service and new tires priced and appointment setup.Not going to have my car serviced where the service department won’t even answer the phones.

Best car buying experience Ive ever had. There was zero pressure at any point. The staff were friendly and personable. Popeye was amazing to deal with. as was Chick. I would not hesitate to recommend Flow to anyone looking to buy a car.