This shop is designed well. Plenty of room to browse. The customer service is outstanding. Ashley and Tyler know what theyre talking about and are super friendly. I drive all the way from Hazleton just for their selection and service. The kratom selection here cannot be beat. They carry hard to find brands, strains, and extracts. No one in the area can compete with this place

I have always loved there products, for the quality and variety of products they have and pricing ..

It was amazing to see all the fascinating custom glasses, pipes, and incense the lady was wonderful really polite new what she was talking about and I think she deserves a raise

I’ve been a patron of Utopia in Wilkes-Barre as well as Easton, PA (affiliation unknown even though both places are very similar) and the staff are always awesome, friendly, polite people you can’t help but have small talk with. Whether it’s homeopathic remedies for different health ailments or pain management, they have you covered!

Amazing shop with the best and most helpful owners and staff that are as knowledgeable as they are friendly. I highly recommend checking out their impressive inventory. I will definitely be doing more business there..

Your average glass and smoke shop. Small but nice selection of quality glass pieces, vapes etc. Workers there could be slightly more attentive to customers. The worker that did help me was trying to sell me their most expensive products hard and was standoffish when asked information about cheaper products. Regular sales tactics.

Friendly staff and a great place to pick up tobacco products.

Great place to shop! Chill environment, the staff is friendly and knowledgeable. Custom-made locally blown glass pieces, they also have great quality lower priced glass pieces, hemp wraps and a nice selection of CBD products. Always and amazing experience!

Its always been a respectable establishment. I highly recommend it.

Friendly knowledgeable people especially younger girl shorter w/ light brown blondish-hair) everyone always has positive attitude nice and atmosphere. Great selection of kratom and variety. Prices a little on the hi side but thas the price you pay for quality and instant gratification instead of ordering online. Good selection...of everything you would expect in a pipe/herbal shop. No love reurned for this review but I keep my posts honest and real.

Love Utopia.. gotta get my Clippers!

Utopia is a smoke shop that I’d really like going to. It has that kinda NYC W 4th street feel. I went there on Tuesday 11/4/2020 Election Day. The uncomfortable service and condescending attitude of the staff there was overwhelming. From now on anything I may need from I will purchase from Amazon or that other vape shop.Really poor custom service.

Vape juice is alright

Great and friendly staff👍

Very knowledgeable and pleasant staff. Very clean, organized and yet laid back atmosphere. I felt very comfortable being able to peruse at my leisure. Friendly and inviting. Thanks again for all your help.

I was lost trying to get to a destination in Wilkes-Barre. So, I got out of my car and walk around a bit and a kid on the street told me to go into the shop and buy “wraps” but instead I just asked them for directions to my destination and I got there. That kid did not get his “wraps” whatever that means. That lady was nice. Nice place. I enjoy writing ridiculous reviews. Okay I’m going to go do something productive now. Thank you for reading.

I LOVE this shop and the people who work there! Everyone is super nice and helpful. The prices arent the best but they do carry a LOT of unique items and their inventory changes frequently. Very good buyer experiences!

Utopia has been in business for a long time in this location. Definitely through the ups and downs of downtown Wilkes-Barre. I most recently stopped by because I saw that they now have floatation tanks downstairs. Many people have been singing the praises of the tanks. Im not sure of the exact prices, however.They also have a decent selection of glass, if thats your thing. There were some really well made pieces there.

Great place awesome service 👏 👍 😎

Great service and selection. All around great experience every time

Helpful bunch. Good selection of CBD products. They even had hemp buds when I was there, if thats what you want.

Awsome selections 💪💯✅

Customer service was excellent they helped me out tremendously. Great variety and friendly atmosphere. Will definitely come by again!

Great place to get glass art and related items! Staff was extremely knowledgeable, helpful and friendly! Prices were resonable to me. We got kratom, a soap stone pipe and soda safe. Only downfall I found was it was CASH only! Easy to spot and a nice size shop with so many options it is insane! Its been probably 15 to 20 years since I was in a place like this and I was very impressed! Ty to the gentleman who helped my husband and I. I wish I caught his name so I could give him credit but I was a bit out of it because I had surgery that day. Thank you all so very much!

Such a knowledgeable and friendly staff!! And their kratom selection is second to none.

Great atmosphere, friendly and helpful staff, reasonably priced glass and a huge selection. Also has a deprivation tank downstairs as well!

Good place

Awesome help with a vape that I had just bought and it wasnt working! They did me a great service... Thanks

Helpful staff. Knows thier own products better than the competition knows products. Always a pleasant experience when I buy from Utopia!!

Very Friendly and knowledgeable staff. Wide variety of merchandise.Overall very, very pleasant experience...👍👍👍

Showed up at 8:25 sign says they close at 9 but the door was locked and the open light was off. Could clearly see two employees standing at the counter inside.

The store is nice and the staff is friendly however the glass selection compared to the local competition (primal) is extremely slacking. This place mostly has Chinese/production glass for sale as well as some local artists which also is a huge plus. But if you are looking for name brand stuff this is not the place to go. If you want something cheap and dont care about quality or brand name (which isnt necessarily a bad thing at all name brand glass is not for everyone by any means) you will probably want to come here over primal.

They do have some items overpriced but thats how head shops stay open airbags never been a problem for me. Every time I go in greeted with fast food service, and you say you dont need help they usually stop asking annoying questions. Not to mention the rewards cards you can get stampeding the partys where you win a free spin on a prize, along with all of that they have sales pretty often.Overall my favorite shop in the state.

Awesome people! Great products

They have the best selection of roll ups and cbd products, tried my first CBD oils here, pretty good stuff, very friendly and dope staff too!

James is one of the most in depth salesmen Ive ever met. This is an amazing shop with great employees. Utopia is where you need to go.

Utopia will HOOK YOU UP! Everything for my Mighty, Puffco Peak and all the glass and accessories I need. Solid.

Went in for a small cigarette cace very over priced nice shop friendly people but way over priced much cheaper to order online would not reccomend

Awesome Staff. Best Place Around!!

Comfortable atmosphere and helpful, friendly staff - always willing to answer any questions

Great pipe shop with a nice selection. Always friendly staff. I have as be shopped here for years.

Great serves nice collection of glass and other cool and custom items and did i mention they are cheap too if you havent checked them out yet go see for your self and if you already been there go check it out anyway they are always getting new items.

Staff knowledgeable about products. Very friendly and helpful. Shop has some nice pieces, variety of CBD products and Kratom.

Great people, quality service, peaceful atmosphere.Even though they may operate within the bounds of what the more conservative among us would consider to be taboo, they are easily the kindest, most down-to-earth individuals Ive met in a storefront in the area. Their door is always open, and oftentimes that means they experience all the characters and flavors the area has to offer. For this alone, I commend them.As far as the store goes, youll be sure to find the most exceptional and wide selection of art and glass, utilities and oddities, and herbs and insence that Wilkes-Barre has to offer.Yes they have Kratom, yes they have CBD, no they dont have tobacco.

Interesting place to visit . All of your smoking needs .

Great atmosphere, james was awesome to speak with explained a lot of cool things, 10 out of 10. A lot of different glass work. Certainly a cool place.

Updates + Edits (9/4/21): Very nice response from owner, didnt see that and wasnt expecting it. Never did stop coming here, incense are amazing and the pieces are pyrex I believe. Found a very good daily driver piece and the prices seem good.staff seems attentive and helpfuljust fyi be careful parking out front I park down the road because some lady backed into my car in front, seems like a high traffic area on that corner.**someone stole $50 from me not necessarily the stores fault but definitely plenty of undesirables around, (not even necessarily talking about the store, like the car accident outside lol). Great incense. be careful parking out front.

Great staff that are always more than willing to help you with whatever you need. Highly recommend!!

Best pipe shop in Wilkes-barre hands down, super friendly staff 5/5

Excellent place to buy stuff for smoking. Not the biggest selection but something for everybody and the staff are hands down the best at any head shop in the area.

Came in right before closing on Sunday July 15th and was met with really friendly staff who knew their stuff. Defintely a wonderful surprise

Service is great, the pieces are amazing. I would definitely recommend and return myself.

Love this shop

Great selection of kratom,very knowledgeable staff.

Good service and friendly staff

Awesome staff and huge selections!! Migrangia Speciouaa prices too high for my taste, but good in a pinch, when I run out of my favorites that I usually order online. Go for quality, not quantity when buying kratom and cbd oil

They were very nice on the phone and knew their products. Its a huge store with plenty to offer, from (what I noticed) they had many different types of pipes and many different types ofKratom. The Kratom is sold in sealed packages that are pre-measured, so if youre looking for 15 grams Im not sure of they can help you.They also told me that they only accept cash. The closest ATM was across the street at Januzzis Pizza so it wasnt too big of an inconvenience.Their prices are MUCH higher than online retailers, but if you want to shop on a store this is the price you pay.

Very nice people they take there time to explain I love it .

Best staff ever. Good people in a world gone sideways.

Amazimg customer service and very knowledgeable staff. If your in need pf amything they r where i should look first.

Good i like the store alot

Great staff always know what im buying before i even ask

Great employees and they all are very helpful.

The staff is awesome (and beautiful) wonderful selection... cant beat the prize wheel on the holidays

One of the best shops in the area, wide selection of herbal botanicals from kratom to lotus to kava etc. Also a great array of hand blow glass and a good atmosphere.Definitely a regular shop.

Bought vape cartridge batteries 3 times and none work. I think they have good ones but theyre passing off the bad ones to certain people.

Great shop, friendly staff and nice prices.

Great place ...many choice when it comes to kratom

Great service, knowledgeable staff

Amazing selection of glass ware, kratom and cbds

Such great people. Very helpful.

Love these guys great glass good time

Super nice super clean great atmosphere

A lot of stuff I liked

Friendly people nice atmosphere very helpful

Awesome selection nice ppl

Amazing. Custom blown glass on site.

Good people, good stuff.

Great selection of glass, and misc items.

Staff is awesome and they have an awesome selection

Friendly people at the counter offered help with products.

Love the selections!

JJ was awesome!

Fantastic service.

Great kratom selection

Amazingly helpful and friendly staff

Very helpful staff

Decent prices

Great for the smoking in you

Incredibly helpful and friendly

Excellent selection

I love it

This place is The Bees Knees

Nice an knowledgeable staff

They sell glass pipes for smoking.

Awesome experience.

This place is smokin!

Great place

Awesome staff

Awesome atmosphere