Absolutely fantastic service! Lori is friendly, competent, patient and professional. She helped me to find exactly the right product to suit my particular needs, and fully explained the features while making sure the fit was perfect. I wish everyone in the customer service business operated like lori. Thank you so much! What a great visit and experience.

Lori was great and very helpful with me obtaining a new Auto CPAP device today! She explained everything to me thoroughly and answered any questions I had, including some that she might not hear on a regular basis. It was a pleasure to work with her today!

Healthline in Wichita Falls Tx has taken excellent care of my husband’s health needs for the past 3 years.

Great instruction by Amanda. She made me feel very comfortable and at ease in the use of my new CPAP !

Lori was fantastic to work with! Extremely knowledgeable and friendly! Thank you Lori!!!

I’m from out of state and left a CPAP part at home resulting in me not being able to use my machine. Lori (Respiratory Therapist) quickly resolved my issue professionally and courteously. She is a lifesaver! I cannot tell you how relieved I was to find this business. I would’ve given her a huge hug if I could.

Provided fast, friendly customer service with a smile and a demonstration of purchased products.

If I could give negative to stars I would. I have called many times so no one would answer. Get automated message to call later. I would get 3 to 5 invoices a month. Daily calls and try to answer, but they hang up.Doctor discharged oxygen machine 12/2020 and I still get billed with wait to pick up. They claim never got. Out of estimated 30-40 calls I have reached them twice.I set up to pay monthly what I could afford and just saw where adapthealth there billing portal took $77. Out of account. Does not allow manual pay apparently. Reporting to BBB.

Since the company has been bought out to say my experience with them was bad would be doing them justice.They send PAID bills to collectionsDONT give them a credit card number bc they keep it on file and charge unauthorized charges for bills you havent even received yet.E VERYONE you call tells you something different, and NOT. a single person. Can give you a straight answer.They tell you what you want to hear, but dont fix the problems.

I changed insurance and forgot to update them. They didnt contact me for over a year after that. I wasnt that upset because they almost never return calls. Last Spring I got a random call and decided to restart service for some reason. I cant shutoff my autopay via website because it makes you call in to do it. That should be fun.

Cant keep personell, doesnt follow up on promises, waiting a month on power chair part, have had to call several times asking for some timely response

This place is the slowest Ive been promised my oxygen for over 3 weeks and still nothing.... What kind of medical supplier is this if a patient needs something and Dr orders it what gives them the right to make us suffer when we dont have it... Absolutely no excuse for the long wait especially when it comes to your health this is what they do jeopardize your health I will not tolerate their behavior

Montie was efficient & nice!

I went in for my setup of my apap machine. I had the pleasure of being assisted by Mona C. She was very informative and made me aware of what the expect the first night using it. With her help, I was able to have a great successful night of using the machine. Thanks for being well informed and providing the information I needed to be successful in my therapy.

Worst medical supply ever, they will not return phone calls. I am on an oxygen concentrator are they refuse to call me back so I can get new hoses. I will be calling the Better Business Bureau..

Have used in the past was told by employee that I could order my supplies in Dec and pick up when I was back in town after Jan 1st and it would still count since I had met my 2019 deductible. Received bill after picking up and Healthline declined to do anything and stated the employee had been let go. Poor customer service took no responsibility for employee giving out incorrect information to customer and never followed up with resolution.If you need CPAP supplies look on Amazon I have found same supplies much cheaper directly from Phillips

Thanks Mona for your detailed instructions. Ive been wearing a CPAP for 5 years, but never was it explained so well until our meeting today. Cant wait to try my new machine tonight. Thanks for your great customer service.Rick Russell

Lori did a fantastic job of assisting me with how to use and set up my new CPAP machine. She spent a lot of time helping me to select a new style mask as well. I appreciated how she listened carefully and gave complete answers and solved all my questions.

Lori Taylor was very professional and helpful and I enjoyed talking with her. Im am so glad I came to this medical supply for helpI would recommend this medical supply 100%. Thank you so much. ❤

Once again, and as ALWAYS, outstanding care and service from THE BEST! I spoke with Molly for the first time and her patience, diligence and concern in getting my supplies order correct were greatly appreciated! I spoke with supervisor Lori whose interest and kindness are always a comfort. THESE FOLKS ARE THE BEST!!!!

Worst customer service ever. Nobody knows nothing when you go into pick,up supplies and they sure dont put their extension number ourt there so you can call them back. Instead you stay on hold for an eternity. Awful

Our family has used Healthline for years for all of their medical supply needs. Adam Benham has always gone out of his way to provide good and friendly service to all of us. Throughout the years 4 different members of our family have been completely satisfied with the service and care he has provided. Healthline Medical is the best!

Lori set me up with my new CPAP machine and I could not have been more pleased with the service I received. She was very kind and thorough with the information I needed. I would definitely recommend Healthline of Wichita Falls for any of your medical needs.

We went in for a new cpap for my husband. Everyone was so nice and informative. Lori Taylor was our Rep that handle our appointment. She told us about everything. My husband felt so relaxed with her, he tried the new mask and machine on and actually fell asleep in her office. Awesome service, awesome employees.

My husband has been using healthline for about 5 years now and they never disappoint! Gabe and Diego are so awesome to come out when something goes wrong whether it be for oxygen machine or his bed. I know most people would say it’s their job, but they are always pleasant and do a fantastic job! This does make a difference! Cheryl in the office is always pleasant and so helpful I could not do without them. Thanks for your help!

Great service!

Went to Healthline to get set up for a CPAP. Id been scheduled with Ramona. Ramona was very professional and very patient with my questions. She made me feel very comfortable when fitting my mask, and when she explained how to take care of and run the machine. She is a wonderful asset to Healthline.

My mom and dad received excellent service from Healthline. Everyone was friendly, and our oxygen machine and hospital bed were delivered very quick. Thank you for great customer service.

Always friendly and always efficient. That is besides their helpful training in whatever issue you have. Wide ranging product lines added to the knowledgeable staff make Healthline the superior spot for equipment need in the Falls area. They have been my go to for over 15 years.

Big thanks to all the polite and knowledgeable people at the Wichita Falls office. First class all the way. 👍😀

I came into the store yesterday needing answers to my concerns about my grandmas equipment, supplies, and insurance.Wanda came immediately to help. She was very polite and put my questions and concerns at ease. I needed additional supplies that my grandma was not able to Express during the equipment check. Wanda did not hesitate to get what I needed immediately.I have had many experiences where staff is hateful and bothered by questions regarding their service.It was nice to have an experience of cooperation and understanding. Thank you Wanda!Harriet Prices granddaughter

Adam is amazing! He went above & beyond to help out in an extremely difficult time. So thankful for him! Thanks again Adam! #1 Company!

Lori Taylor set me up with my new CPAP system. She is very knowledgeable about CPAP systems and gave me very thorough and easily understandable information about the use and care of my new system. She also is very up to date on the insurance part of the process of acquiring a new system. I would highly recommend Lori and Healthline Medical to anyone needing medical supplies.

Healthline medical went above and beyond to help my dad in his time of need. The staff is friendly, helpful and care about their customers. Healthline Medical is amazing.

Adam did such a great job instructing our family on the new equipment.

Ms. Lori Taylor did an excellent job explaining my medical device so that I would be able to use it property.

Customer service 5 out of 5Service Rep most kind and patient

We really appreciate how Adam took the time to explain how my mothers CPAP works!

The staff at Healthline are always so caring and kind. Adam always goes out of his way to be helpful and informative!

Adam did a great job explaining how to use the new equipment for our loved one.

Outstanding service, knowledgeable employees and an outstanding business for respiratory patients.

Thank you Healthline for coming out after hours to assist our client with needed equipment to keep her out of the hospital! Best customer service around!

Lori Taylor was extremely helpful, thoroughly explaining the operation and all the features of my new CPAP machine. I feel I have a good understanding of the new technology, but also know that she will be there to answer any questions if I have a problem.

This company is amazing! Thank you Adam for all your help & hard work!!

My husband was referred by his sleeping doctor to get breathing device.After they said they talked with our insurance company, they charged us $2,000 (According to them, it’s sticker price was $10,000 but insurance covers 80%).So we paid.A month later, we received EOB, and found out that the sticker price was only $1,000ish which means our responsibility was $200.That was fine. Mistake happens. So we requested for refund. They said it would take 2 weeks.Guess what. No nothing for 6 weeks. We went to check the status over and over, going back and forth. Every time, manager said the same thing.“I will mail the check this a Friday”“It should be on its way”Still nothing. Finally we went in shared our experience with office staff. Then finally we got our money back.It is ridiculous that we had to go through that. We will never use this business again.

If I could rate it ZERO I would. They continually bill you and your insurance company for items that were returned even though Healthline and their billing company CareCentrix has been contacted several times. They refuse to help or correct it. I am turning them in to Texas Department of Insurance for fraud. Maybe then they will correct incorrect billings.

Mona Colarelli was very friendly and helpful, she explained my new machine in an easy way to remember, I really appreciate her patience and assistance.

Lori Taylor did a great job!

Mona assisted me and was extremely patient and kind.

Pamela and Cyndi gave the best customer service I’ve had in a long time!

They had what I needed, and the customer service was excellent. A pleasant experience!

Rick Arnold, RPT is very knowledgeable and a pleasure to work with.

Mona Colorelli really took time to help me . She took time to go through my account and found issues that saved me money. I thank u very much Mona

Theses people are Awesome . Thank you for all your help, Jamie Bass

Great place with helpful people and great service

My mother has been using Healthline for years. Thank you Adam for always taking care of her.

The girls on the right are awesome!

Super friendly

Mona was awesome!

Excellent very nice

Customer service sucks.

It was quick and painless Ms baylee made it so easy for me to learn how to use my machine