Huta went above and beyond to met all my expectations! He is an Awesome car salesmen. Justin in finance was also Great I felt comfortable and not so pressured. Over all my experience was Awesome and I would definitely recommend to my family and friends. Thank you guys!

I love doing all my vehicle maintenance with Nissan. Ill never go anywhere else. They help you with understanding and explain what needs to be done. I love the car wash tooo!

Rocky was my sales associate and Justin was the financial guy. They were both amazing! This was my first car buying experience. I am very pleased with the services I received! Justin and Rocky are excellent employees!

Great Sales personnel. Great Team.Car however had a technical defect which was kind of hidden during the test drive and not known to the sales personnel as well.After the second time the Technical personnel was able to fix the issue. Since this can always happen with a used car I am very pleased how the Nissan Team of Wichita Falls handled the issue.👍🏾.

Rocky was amazing! I was in a car wreck and wasn’t too happy about having to get a new car, but he made the process easy and enjoyable. He answered all of my questions and was patient from the moment we met him all the way to me leaving in my new car. The other staff that we spoke to were all so kind and welcoming, as well.

Quick and smooth transaction. Great customer service.

Was a very nice experience! Went above and beyond to meet my expectations! Mutandwa was amazing!! Will definitely recommend to family and friends.

They did a recall on my hood latch . They took care of that plus I received a free oil change. Good service and friendly staff.

Quick dependable service. Great, and friendly personal.Went over the work performed and made sure I didnt have any questions.

Jorge and Jimmy are the best. We had mechanical issue traveling from out of town, they got us in and taken care of ASAP. Though it was busy and they were short handed they maintained a professional and accommodating attitude. Thank you.

In my opinion one of the best dealership. I use them my vehicle services highly recommend.

I recently took my car to Jorge in the service department. He was so nice and evaluated my vehicle right away and had my problem solved and my car washed in less than 30 min! And the crazy part, I didnt even buy my car here! But I know where I will send people and buy my next one! Thanks, Jorge! I highly recommend him! Made my day!

Everything was a smooth and quick process…last few cars were purchased from another lot and i was there 8 to 12 hours. Mo and the financial guy were great! They need a raise 🤣

It took longer than I expected. They did an excellent job. The service manager Inspected my vehicle and made sure it was ready to go.

You were closed but saved me. My first EV road trip. Almost out of power. Was able to charge enough to get to next fast charger. Thanks for the access

Leaving a review for my friend because shes too nice. they had her car for over a month when they said it would be a week which fine okay whatever stuff happens, she gets her car back and its TRASHED they rummaged through her middle console for literally no reason, she just had a broken fan or something, and her nice leather jacket and phone charger is now missing from her car. they then charged over 800 dollars for the full service fee when it was covered by a warranty with a deductible of 100 dollars causing her card to overdraft. beware coming here!!!!!

Jimmy has once again made our buying experience a great one.

This is a solid dealership; personnel are helpful and friendly. Even when I no longer had a Nissan, they still assisted me with claiming unused warranty funds. In particular, the service department always went above and beyond to help with all my car concerns.

This was easily the best car buying experience my wife and I have ever had. Our salesperson Muta was friendly and informative, and he went the extra mile to get us the best deal possible on our trade in. Wichita Falls Nissan offers a lifetime power train warranty on all their sales and their finance department is excellent. Go see them!

Went in for oil change, tire rotation, and recall. The service department is exceptional. They do a great job and know how to treat their customers .

I was able to trade in my 2020 and get a 2021 and kept my same payments. Awesome deal!

Ordered a 600$ part over the phone and went to pick up the part an asked if the part came with a warranty an I was told i have a year warranty for the part nothing else was said.. the Part came in a box an went to install the part & the part had a chip in it. from shipping and handling mind you I payed extra for shipping& I called the next morning to get the part warranty. I was told my WARRANTY part has been Void becuase of instalation. I was never told anything of the possibility of the part being voided. I only had the part for 4 days! No 7 day exception or anything. Adam compared themselves with oriley auto parts but these guys will buck you out of a replacement part any chance they can get. The box was not stuffed with any kind of stuffing to keep it from breaking. the only thing had a plastic bag and the part in the box. These guys are jokes compared to orileys auto! Thanks Adam! First time customer with the worst experience ever.

Mo really went out of his way to find me a vehicle that I liked! They offer lots of great deals and protection options as well! After searching for weeks for a car Mo got me the car I wanted in one day! Ty!

Do not buy a car from Nissan of Wichita falls. We purchased a vehicle and got the extended warranty and they try everything in their power not to honor it. Also post that had a cheaper price on oil changes with the warranty did not honor . Also the guy in the service department called said the battery was no good and need to be replaced The car started and crank just fine before it got there. After speaking with him he says oh I messed up and ran the test wrong the battery is good. This place is a joke!!!!

Took car in for an oil change. Very affordable, and washed my car as a bonus.

My wife and I went on Black Friday to get a car for my wife. Brian collier was very understanding and supportive on just letting us look around and test driving. The finance team did an amazing job help us find a good deal on our purchase. We were in and out less then two hours very impressive service. Will highly recommend everyone I know do come Nissan in Wichita Falls.

Had to have my car worked on. They made sure my car was fixed before returning my car. The service advisor Richard was friendly and professional about everything kept me up to date on my car while being worked on. I plain on using Nissan of Wichita Falls in the future with having my car worked on and if I decide to by a new one.

EVERYONE WAS REALLY NICE AND FRIENDLY!

It was a great experience. Our salesman Layton was great to work with!! Everyone was super nice and helpful.

Good service they were very busy. the service and employees was nice friendly helpful.

Jimmy got me in and had my car fixed in minutes! The service dept is awesome!

This is the first Nissan we have ever purchased out of 8 new cars, and it is my favorite so far! The service was the best as well. Thank you!

Would be 5 but the other employees were so loud laughing joking & talking on the phone we could hardly hear our sales rep Jimmy who by the way was great. My fiance had to go outside to talk to her credit bureau because how loud they were

Place gets worse every time I go there. Can’t wait for my lease to end so I can buy or lease anything else!

My salesman Jimmy as well as the finance team made my purchase quick and easy. They were knowledgeable and friendly. I will definitely be a returning customer!

I have been buying cars for 35 years and I have never worked with a sales and support team as good as this one! Everyone was friendly, knowledgeable, helpful and cared about me the customer! Converted to Nissan for life!

My salesman, Muta, was fantastic. Very attentive, listened to my needs, made the entire car-buying experience easier.

Fast and helpful. Fixed an issue with volume control.

Overpriced and least interested in Customer service or earning any business

Michael Smith went above and beyond to help me and my uncle get into a vehicle. Showed us all the options we had and even options we didn’t think were possible.He made sure we were taken care from start to end.This is my second car I’ve bought from him, and my uncles first vehicle from him. Thank you again Michael for the same great car buying experience!

Okay went see about a car everyone there were nice very helpful they really worked with us and we got a car better I had before trust them if you go and see and talk to them every helpful

Service department is slow day I went took 5 hrs to change oil, should have just went up the road for about same price and saved alot of time.

This is my second vehicle purchase at Nissan and I am so happy with the dealership and staff they are all so professional. I have never been more comfortable. Thanks Nissan

This dealership trys to please the customets,but often have problems with intercomunication problems.They will always take care of any problem . Just takes patience for the customers .

Amazing service! Off the chart staff!! You’ve made a loyal Nissan customer out of me

That was one smooth car buying experience. And i was very impressed that the sales man spent time with me, showing me the features on the 370z. After the sale was done... I have no idea if there pushy on the sales or not, because i knew exactly what i wanted when i drove into the car lot.

He was a great salesman and he had a great personality and I enjoyed his service!

Great customer service via Jimmy and Jared

Husband’s first time getting it serviced there. They left the safety guard hanging off, when you drive you can clearly hear it dragging on the ground. Called to get it fixed and was told if we “got there in a timely manner”.. being that it was 15 till close. In my opinion, if you didn’t service a customer sufficiently, then you should be willing to fix it right then and there. Not our fault it wasn’t done right the first time. Overall, not a good first impression of Nissan of Wichita Falls.

My girlfriend and went to purchase a vehicle that she had seen online. We were on a limited time frame, but we managed to get an agreeable deal made. Once we got the paperwork signed I said we were leaving the vehicle so that they could get the stains on the backseat cleaned and have the vehicle detailed. Since my girlfriend works nights. I then proceeded to explain that she sleeps till 2 and then would be in with the trade vehicle. At 1 pm she was called and woke up to go to the dealership. Once she got there she realized she forgot the title to the traded vehicle and they insisted on following her to our home to get it. I happened to be only blocks away so I met her at our home. While looking over the vehicle I noticed just how dirty it still was even though it had supposedly been detailed. I followed her to the dealership where I was met by the sales manager and explained and he assured me it would be fixed. I left and returned to work only to receive a phone call telling me they had left her leave on a completely empty fuel tank. I mean the light was on. When I inquired I was told full fuel tanks are only for new vehicles. Well this vehicle is new to us. A $20.00 tank of fuel has lost me as a customer.

Zach was great! Very professional and always had a smile on his face. It was a pleasure doing business with Nissan of Wichita Falls.

It was wonderful. Left with the vehicle I chose. Service was exceptional!!

Amazing Service from Richard LaCoss, he went above and beyond! So attentive, customer oriented and very cheerful

It was great and they washed my car. Love my Nissan dealership

The Service team was outstanding! I was in and out with my oil change and state inspection within 30 minutes. They were very courteous and professional. I will definitely be returning!

There not doin my kids right so far theyve takin their car in every month since theyve had it. The last before time took it in cuz it gettin hot and nothing wrong with it ok sure so still gettin water linkin from the heater core on the floor board once again nothing wrong with it.. This time the motor is gone needs new wth seriously this could probably all been prevented. Now i have my doubts about gettin my car from there

You would think the Orr group could do better than put a slime ball (.5%) owner in charge of this brand (Nissan) Kevin Delcambre is the epitome of a bad slime ball salesman and as a person. This place is an absolute circus show run by the clowns and Kevin is the head clown. When will Nissan of WF finally go away and allow a real tote the note lot move in!?

Questions answered early a.m. via Messenger and state inspection done in a jiffy.

Passing thru Wichita Falls. Came in for a low tire pressure. Out in 10 mins. No charge with a smile to boot. Thanks again.

I went to the Nissan of Wichita Falls dealership to get my oil changed and it was a very pleasant experience. They were very fast and efficient, they also answered any questions that I had in a timely and fashionable manner.

They seemed busier than usual but they still got me in and out in a reasonable amount of time. Since I bought my car there they only charged me $5 for tire rotation.

They rushed the application process, never called back when they said they would, and missed four appointment times THEY scheduled. We were patient, but our experience was highly unprofessional. We still do not know what happened to our application, and no one will return our calls after multiple attempts to answer our questions about the vehicle of interest. I strongly recommend looking elsewhere.

Had to wait almost 3 hrs to get an oil change.

At the time of my purchase I was very stressed out and the guys that helped me were very understanding! Thanks so much to Mo and the finance guys who went above and beyond to accommodate me! I’m so thankful and apologize for my craziness! I love my car and the deal I received!

The staff here will bend over backwards to get you what you want! My credit wasnt the best and they still got me a VERY high quality SUV, excellent condition!! And payments that I can afford.The process was quick, no hassle and very good customer service! The lifetime warranty was the best selling point for me! Thank you again for such great service!

I had my oil changed and as always they did a great job and even washed my vehicle afterwards. Now that is service. I sure do appreciate Nissan service department, especially Jimmy.. He kept me informed as to where my car was in line and assured me that everything was going well. Thank you Jimmy

Fantastic customer service. Daniel and Lee went above and beyond to get me the car I was after despite it not even being on their lot. Two days later I picked up my brand new 370z from them.

I arrived with a specific car in mind and what I was willing or could afford to pay monthly and down. These guys were able to get really close to my limits and worked hard to get me the best deal they could! Demetrius “Mo” was very friendly and patient with me and never tried to oversell or push anything on me. My new car is smaller than I like but only because I can’t afford the larger vehicle. 😁

My wife stopped by to have the oil changed and the system was down Mr. Bennett advised the uncertainty of when system would be back on line suggest she go home and call later. Hour and half later I called he advised they’re back on line. Oil change within 35 minutes system went down instead of holding us he allowed us to leave and they would call to complete invoice when available. That professional approach made my decision easy to bring my other auto for oil change the next morning. Found my new service dealer for all of my vehicles here at Nissan of WF.

Mo and Jessica are great. The whole process was hella easy.

They were very quick to take care of me; let me know which special would be most economical for my needs; washed & vacuumed my car & were very professional & courteous.

Sales department 1 star, maintenance department 4.5 stars. I knew what car I wanted when I went to the lot, salesman told be to take what was on the lot or leave it, I left it and bought the car I wanted from Nissan of Grapevine. The maintenance department on the other hand I have never had an issue with.Update 2020-06-26After a response from the management team I want to amend my review. One the issue with the sales team was from 2015 and there has be a overhaul of the staff since then. Two I also want to highlight the fact that management actually reached out to assist, this says a lot about the changes they are doing for the better.

Excellent customer service!! No pressure from the sales person to purchase a vehicle. Told us everything that we asked and needed to know about the purchase of the vehicle, Nissan Kicks. Told us about the mobile app that went with the electronic (screen) in vehicle. Very helpful. Offered to set it up for us. Thank you for the wonderful experienced!!

Scheduled to have both my transmission fluid and power steering fluid changed. Mechanic came to me and informed me power steering fluid is self contained and I never have to replace it. He could have easily faked the repair and charged me. Instead he was honest and upfront. I greatly appreciate that. Told them I am coming back in a few months to replace brake fluid, replace spark plugs, oil change and antifreeze flush. Bottom line, because of his honesty....you will get more of my business.

Everyone was amazing, but Demetrius (goes by Mo) was awesome at his job and has an amazing personality!

Everyone was so sweet and informative. They offered me a place to sit a snack as well as the drink. The place was clean.

The entire Morris Family has bought Nissans and are well pleased … Thats wahy I have sent my friends to purchase Nissans...

Excellent experience. Very professional. Thank you.

My name is Jayden i got in contact with these guys over car guru they reached out to me immediately the next day! I live in Idaho falls the car was in Texas. I got my financing in line and they worked with me every step of the way! I had it delivered straight to my home with the amazing hauler they recommended who delivered my new Nissan GT-R and they even shined her up for me! I went into my bank Monday and had my car by Friday!! Such amazing people i can not put into words how amazing these people are and how great they have been to work with! The car came to me exactly the way i ordered it! I heavenly recommend these guys for any car buying needs! They are the most helpful full people! Thank you guys so much!!

Went in for services today and on the receipt I was supposed to receive a car wash and my truck was not only not washed, but also had greasy handprints all over the side and my gear shift and steering wheel were filthy as well. Every other experience I’ve had here has had excellent service. Maybe it was just a few bad workers this time.

We had a unscheduled event that required us to stop by to have a tire repaired. While we were there, we also decided to have our oil changed and and multi-point inspection performed. I was really expecting to be there several hours since we didn’t have an appointment but they had us in and out in about 1 hour at a really fair price. We were truly impressed.

Jared in the service department went above and beyond to ensure I had a great experience with Nissan during my visit! He kept me up to date with the progress of the vehicle and was very genuine and customer focused.

I will be visiting there again very much satisfied.

I will have to say. I have bought many new vehicles before. This is the best experience I have had. I was in and out in 30 min. Everyone is so helpful. Vehicles are priced right. Thank you.

Go to Nissan each time to purchase a vehicle due to the service dept.

Im very pleased with the customer service I received at Nissan of Wichita Falls

I was shy about coming to this dealership. I had been treated with little respect and had several bad experiences. So thankful for new management that made the process of buying a car easy and efficient.

Extremely good service. Polite and very nice in every respect.I was even offered more water while I was in the showroom on a call.

We really enjoyed our experience at Nissan. The sales and management personnel were extremely helpful in helping us find the right fit for our needs. Their friendly attitude lowered our stress level considerably. We will definitely recommend Nissan of Wichita Falls to anyone looking for a new or used vehicle.

I was in and out in less than 20 minutes! Awesome price as well.

I just want to give a big thank you to Jared and his crew for helping with getting my car fixed. Yall have gone above and beyond with helping me. Big 👍up. Also to all at nissan for all yalls input to get it done.

Highly recommend! Customer service is top-notch and the staff is friendly. Derek went above expectations to get us the car my family needed.

Very nice salesman and very accommodating 💞

Dayton totally took care of me and my truck. Gave me a great price on my oil change. He was very thorough as he went over every detail with me and explained procedures. The new staff is polite, courteous, professional, friendly and helpful. A pleasure to do business with. I highly recommend Nissan of Wichita Falls!

Very good day walked in tell Jessica exactly what I would like to have we looked and drove some cars Vonage company worked with me and got me pretty close to where I wanted a little bit over but I can manage had a wonderful day drove out with a new car

They were very nice, listening to our wants, and really worked hard to make the deal happen. Justin was a great guy and I will definitely be returning in the future for the next vehicle. I highly recommend this place.

I test drove a car here yesterday and I was very impressed with the service. The sales person who helped me, Alex, was awesome.. he didnt try to put me in something I dont want and actually listened to what I wanted and acted accordingly. This is not something Im used to at a dealership. Thank you Nissan of Wichita Falls for the awesome service!

Love my kicks! Great deal, gave me the car I wanted and made sure I had nothing more to do than just sign the paperwork. No mistakes made, no issues with my car, and everything was explained from the very beginning.

I called and gave the vin # to service dept. they said they had the tire for my daughters car, so she drove 1 1/2 hours on the emergency donut tire for the replacement, an oil change and a electronic malfunction on her 1 year old Rouge. It turns out they did not have the tire, they where over booked in service dept. so they couldnt look at her stereo system but they did change the oil and refunded the over charge from her previous visit when they charged her for a state inspection on her 8 month old car. they dont have loaner vehicles, so they said just drive it home and bring it back tomorrow and we can try again. (1 1/2 hours one way)

Jerry, is very accommodating and informative since I dont have any ideas about cars.Thank you Jerry for the spared time u spent explaining to me whats going on to my Murano.You are a great asset in your company. .