Great staff. Very polite. Extremely helpful. John was very understanding and helped me deal with the situation of my car. Thank you.

On 9/27/2021 my 2010 GL Mercedes was not able to start. The truck was towed to RJT mechanic at white plains. On 9/29/21, john the manager called and stated difficulties to locate the problem. I told him since you are not familiar with Mercedes Benz to tow the truck to Mercedes company near him. He insisted to fix the truck. On Friday, 10/1/21 he asked me to pick my truck that it was fixed. I took the truck home and the next day the truck could not start. I call John today, 10/4/2021 being Monday, my truck could not start. He wants me to bring the truck and to charge me again for diagnostics after paying him almost $1,400.00 . The last time it took RJT mechanic two days for diagnostics. Please if you have a foreign truck dont go to RJT mechanic. What a reap off!!

I am SO happy with my visit to RJT, I have never left a Google review before now. I got towed there around 4:00 PM, their website said they closed at 5:30, and STILL they were committed to calling local places to find tires for me and put them on that afternoon so I didn’t have to be stranded in White Plains for the night. Probably got out of there around 5:45 with two new front tires to fix the flat I got, plus a bad snow tire that was causing me problems. I didn’t realize how much my car rattled when driving bc of that tire, but now I drive a silent car and it’s crazy!!Cost me $400 for a tow and two tires. Considering the emergency nature and how willing they were to help, I’m more than happy to pay that price. (Disclaimer: I don’t know how much this stuff usually costs and would’ve paid whatever they told me it would take)The only sketchy thing was that the tow driver kept trying to steer me away from other closer mechanics and get towed to the “AAA service station” instead, which ended up just being RJT. I don’t know. Felt a little strange that they had to be slightly sneaky like that, but whatever, they did a great job and I really don’t care. I respect the hustle of trying to get more customers, captive or not 😉 Tow truck driver was super friendly, talked about his garden and his new tesla.Final point: the mechanic had great hair. Made me feel like the 1950s having a greaser with slicked hair work on my car. Not too many mechanics nowadays are devoted to that kind of cool lifestyle, definite bonus points for RJT.

I almost passed them by after reading a few bad reviews. I called John and told him I was going elsewhere. He said “we do a fair and honest business”. I decided to give him a chance.Glad I did. My Rover was repaired (brake issue) in 24 hours and cost 1/3 of what the dealer would’ve charged me. They also did the inspection on my vehicle and repaired an issue I was having with the brake light (which my mechanic could not resolve). Bad reviews are easy to come by … good ones are not as easy. I give them two thumbs up.You will too.

Very grateful to RJT for letting me use the bathroom in an emergency! 🙏🏻

I wished I had read the reviews prior to having my vehicle towed there! RJT are overpriced!! I had a flat tire (a nail was stuck in the tire) and called AAA for service. The driver said he would take it to RJT, which is a AAA shop, and they could plug and patch the hole. I got there around 5pm. After waiting there until 5:45pm I asked the price for the plug and patch. They told me THE PRICE IS $49. I said sir, that is crazy, a plug and patch is no more than $20 at most. I even pulled it up on the internet (which showed the average price to be between $10-$25) and show him that he was ripping me off. Hell, a used tire is $50. At this point, it was 14 minutes to 6pm and all other places were about to close. I had to pay the price in order to get me and my child home, but I DO NOT recommend this place to ANYONE!!

If I could give zero stars, I would. Truck driver 49 was very friendly, how ever this company is a bunch of crooks. They will charge you tax, but except only cash. They target blue-collar employees on job sites. The owner hardly gives days off, and works his guys like slaves.

This company booted my car on a Sunday morning in an almost empty parking lot while shopping at Apple Farms. They claimed someone authorized had called in and requested that boot. They refused to tell me who that authorized person is or give me a phone number that I could call, and demanded $162 in cash to remove the boot. I had no choice but to pay, and there is no one that I can complain to. Looks like a $$$ scam to me.

I was frustrated with them at first but they figured out what was wrong with my car and got it running. They worked with me and helped me to the best of their ability. I can respect any establishment that does this

Great Customer Service!

This place is garbage. Engine randomly shut off, I call AAA, they send me RJT. After explaining what would have to be done to diagnose my car, I told Ray to NOT do anything and that I was going to call AAA and have it towed to Long Island. He seemed fine with that when we hung up, I spoke to him a few minutes later to update him and he had informed me that AAA already gave them the call to be dispatched. 3 days later and multiple phone calls to both RJT and AAA, car finally arrives at 8PM. Turns out he charged me $127 for doing work I asked him NOT to do, an additional $50 for tolls, AND the car was in parts! I paid $177 to have my car dismantled! This guy is a crook! STAY AWAY!

Worked on my 20 year old Grumman diesel truck with a one of a kind alternator. I broke down 50 miles from home.They contacted a rebuilder, got the part and got me on the road. Pricey; not their fault I guess, but I still got sticker shock.They offer rides if you have to leave your vehicle. Friendly staff. They explained the work and cost clearly.This is NOT your local oil change repair shop, but they can. If you have a problem that your basic service facility cant handle, give them a call. They know their stuff.

Went 2 them instead of dealer for my Jeep- its running perfectly for about ½ the price quoted by the dealer... RJT advised that some of the work suggested by Jeep wouldnt be necessary to fix my issue & they were right. So paid less $, they were very pleasant/easy to deal w & car is running gr8. Very happy w outcome.

What a disaster. When I see all of the other reviews I now know why. My gut said not to use them after being towed by AAA, but I did not listen. They received the car on 7/24. We picked up the car for the first time on 8/1. This is after many, many days where they could not find the problem and did not contact me once. Finally, they thought they found the problem, fixed it and we picked up the car on 8/1. Two days later the car stopped running on the Taconic Parkway. We could not use AAA and had to have it towed by the company who had the Taconic Parkway contract which does not accept AAA. I asked RJT if they wanted it towed to their station and if they would pay for it. They said “yes”. The first day they tried to fix it with no luck. The second and third day the only guy who could fix the car was out. I received no phone calls from updating me at any time throughout this debacle. On 8/8 we go to pick up the car and they refused to reimburse me for the towing. I left the car there and I told them they would hear from my attorney.

Car was stranded in white plains they were the only tow service available for my circumstance. The people were helpful ray is very nice. Didnt understand the pricing. Have to pay $950 and car still not fixed, they charge $150 per hour I believe. At least I know whats wrong to pay someone else to fix and still have to get car towed back to CT!

Called AAA, got towed for a flat tire and was highly recommended to go to RJT by the Tow Truck Driver. After getting dropped off, I waited over 2 hrs to get a quote on a new tire. RJT is understaffed and under qualified to be servicing cars as well as provide any decent customer service. I got charged $245 for one new tire! There were hidden charges in my itemized receipt and the owner Ray was nothing but rude and unprofessional towards myself and other customers. I hope that no one ever goes to this establishment ever again, and go through what I had to suffer from today. Worst experience of my life hands down.

On Wednesday, 11/26/13 - that awful cold, rainy night before Thanksgiving - I came out from a quick shopping errand to find I could not start my automobile. I telephoned AAA and the dispatcher said within 45 minutes, a tower and a truck would get to me. In much less time than that, a gentleman named Phil and a truck arrived. He immediately set out to check everything. He was able to see what had happened. He gave me some good points for the future. He was so pleasant and calm; that was not the night to have such a problem! Due to the chaos of the holidays, I was delayed in posting this review. R.J.T. Motorist Services is a well-run operation. Phil is a fine employee. Next time someone needs towing/car service, this is the company to call. (Perhaps you can ask for Phil!)

These peaple are a scammers. To tow a vehicle 5 minutes away they charge you $300 plus replacing a battery for$200 and $67 labor . At the end the card did not have the original key

This business tries to get every single penny out of your pockets, they will extend and act as if there are more problems just to charge more hours of labor. DO NOT TRUST, I REPEAT DO NOT TRUST!

They did a great job getting me back on the road. Blew a tire on the way to NYC from CT. My day was ruined but they got me in and out even when it was close to closing. I was out by 3pm after getting in at 1pm. That including finding and picking up 2 tires for my car. All in all not that bad of an experience.

Absolutely phenomenal. Kind and genuine employees who helped me out of a difficult towing situation. They were able to fix my two flat tires and replace a broken rim as well! Very efficient and very professional!! 10/10 customer service. Highly recommended. Special thanks to John and Ray!

Fantastic quick roadside serviceKarim was great! So pleasant and polite.What a great experience this ended up being!!!

John, Ray, the girls and Abe (the tow guy) really got me out of a jam after an oil hose broke. They ordered the part, did the repair as fast as they could, charged me a fair price, right on the estimated cost. As it happens my friend had his transmission replaced at RJT a few years ago, we both had a good experience and would recommend RJT. Thanks guys.

RJT. You will never find a more wretched hive of scum and villainy.I had a bad battery from AAA still under warranty. They told me, no, its not bad, you just need a charge - $50. Ok, steep price for a charge, but whatever. I come back and the bill is $100, because we had to charge it twice. ...FINE, heres my card. Cash only. Theres the ATM. Needless to say, the ATM charges a fee of $5 for every withdrawal.A week later, the battery is once again dead. I take it to my trusted mechanic, and sure enough, he tests it and finds that its bad - RJT cheated me out of my AAA battery warranty.AAA, your White Plains vendor is a crook. Everyone else, do yourself a favor and stay away.

If you want the best, look no further. The workmanship is excellent, the service is exceptional, and the prices are fair. As far as Im concerned, if you dont go here then youre crazy.

Do not recommend them at all... way too expensive and do a shoddy job. Not so transparent with what they do. They have one main mechanic who is rude and others are kinda his trainees and your car is their lab rat! Try at your own risk!!!

I would give this place 10-stars out of 5 if I could! Very reasonable price to jump a vehicle. Came in 20 minutes on a Saturday evening. They also knew exactly how to jump a larger commercial vehicle, which no one usually does. A++++++++

Great job on my bumper...nice people John helped me and Jessica👍😄

I think the person who wrote a positive review probably works there or knows someone who does. This place was shady, charged me an arm and leg for a simple starter replacement. They took my original starter and didnt give me a credit for the core. It also didnt solve the problem, the car didnt start after a day of having it back. There must be a short somewhere, but I have to take it back there now since theyve already done work and know the situation.

I was in White Plains on business and had a dead car battery. RJT was sent out by AAA. The way the car was parked, the drivers jumper cables could not reach my battery. They do not have a portable jump starting device, which was a bit odd. So I had to get a new battery (which I probably didnt need) just to get on the road again. After it was installed, I gave my credit card to the driver, and he handed it back, saying We DONT TAKE CREDIT CARDS. I was infuriated. What kind of a backwards place catering to stranded motorists DOENT TAKE CREDIT CARDS in 2014? How is it they have a contract with AAA when the DONT TAKE CREDIT CARDS?? I had to follow the driver to the ATM to withdraw cash. I havent done that since maybe 1990. Then a couple days later I got a call saying that I had been overcharged for the battery (that I probably didnt need) and they were mailing me a check for the overcharged amount. At least they did that, but if they took credit cards getting the refund would have been so much easier.

Please do not come here. Car broke down and had to be towed here per Triple As recommendation. Car took over a week to fix up and the original quote the owner Ray said was $400. Somehow the price doubled when I went to pick up my car. What a rip off. They charge you $40 for putting anti-freeze in your car, when my car was already filled with anti-freeze.Will be filing a consumer complaint at the bureau. Also, some shady stuff going on. They only take cash and no credit card. Will also be filing an IRS report.

Top notch service specifically Enrique. Had a breakdown with my kid in the car at 11:30pm and he was there within 10 minutes of my call. Fantastic service.

My price to repair car was about 5 to 7 hundred, next call it was 725. Next call it was 850.00. I need to get my car before another call. Still doing everything they said they were going to do. I would recommend shopping around and getting price in writing. #raping me

Friendly, knowledgeable, accommodating. Been using this garage for years. A bit slow, and not cheap, but you get what you pay for!

Friendly, knowledgeable, trustworthy mechanic. Been using him for years. Work a bit slow, but they stand behind it.

AAA towed my car to these guys years ago. They tried to severely overcharge me thinking I dont know much about cars. Told me by phone that a bolt broke which was true, but then that the whole assembly had to be changed instead of just the bolt. Told me they already took out the whole assembly & that it was all on the floor. I showed up unannounced shortly after & demanded to see the vehicle & all the parts were still in the vehicle - only thing broken was just the bolt. I purchased the bolt for $6 from the dealer & demanded they just change the bolt & give me my car. These guys are NOT honest by any means. Dont bring your car here.

I wanted to write this review so bad!! Thank you AAA for towing me here free of charge!! But these guys will over charge u for basic work!! are I have an older car And these guys proceeded to charge me nearly $700 for a timing belt and engine cleaning.$200 part and nearly $500 I could of got the same work done where I live for prob half the price at least guaranteed!!

I tried using this place through AAA and it was the worst experience I have ever had. I waited close to 3 hours for the tow truck to arrive and when it did the driver told me he could take my car to a flat fix but not me, which was fine but then I asked the driver if he could give me 5 minutes to make a call to figure out my transportation his response was no I get off at 11pm, get a Uber. All this after taking 3 hours he lied and said he got the call 1 hour ago and I showed him the messages from AAA on my phone where he kept changing his ETA. He also was unable to read apparently as he told me my name did not match the same exact name on my AAA card. I wold not recommend this place to my worst enemy. I will be filing a complaint with the BBB and reporting this service provider to AAA. If the company would like to contact me I will provide more details on my experience. FYI I had to give 1 star to post this else I would have given 0 stars.

Ive never had a worse experience in my life. Over $1000 for a simple tow. The tow driver Pat was yelling at me, bullying me in front of my children, and wouldnt even get out of his truck until I walked to him in the middle of a busy street to pay him. I was forced to pay over the actual milage he drove and he reported he waited an hour at the shop for my car which he did not. The shop backs me that he was there 20 min max however I was charged an extra $125. Pat did not deliver my car in a timely manner and the shop closed so he took my car back to RJT and I was told it was my fault even though I was there waiting and they charged me for two seperate tows. I spoke with John who boldly lied to me, tried to intimidate me, and told me I was lucky they didnt charge me even more and threatened to take me to court. A stressful situation for me was made into an even more horrible experience by dealing with these crooks. Steer clear to save yourself a lot of stress and mistreatment.

My son had an rear-ender accident up in Connecticut and they picked up the car, towed it back, repaired it beautifully with a new radiator and front bumper, grill etc. It was all handled professionally and we were kept informed of the progress of the job at each step. Highly recommend.

I could not be more pleased with the professionalism and excellent service I have received from RJT Motorist Services.Once me car was towed in by their very congenial driver, RJTs team took over, advising me of all the options that were available to me. I was able to make an informed choice before I gave my approval for any began.As the work progressed, I was given periodic updates by John in the office. Once completed, my car looked and performed just as well as it ever had before the accident.On top of that, there was an issue with my insurance company that I thought was going to cost me a great deal of time to resolve. When I picked up my car (which had also been thoroughly cleaned), a check was waiting for me, presented to me by the owner, Ray. He had gone the extra distance to solve the problem for me.The extra effort and pride that the entire RJT shop exudes will cause me to come back as often as I need in the future because I trust them. For the same reason, I will continue to recommend them highly for the expertise they continue to put forward.A very pleased customer,Philip Hostetter

I live outside of NY and broke down while visiting my sick father.Ray was supposed to be a friend and has been working on my family’s car for over 20 years. When I needed his help to release my car to get towed to Subaru, he held it hostage until I paid. I owed $143 that he could have easily billed me for (I paid right away because obviously that’s the fair thing to do for the work they performed, but I was going to stop by after I picked up my car and thank them for the help personally).Originally he called a claim to AllState and then 2 hours later called to change the claim (later, AllState said they will help me if I bring it to a Subaru dealership because they don’t trust RJT).What a scum bag. He should be happy that my car is going to get fixed.Don’t bring your car here or you might not get it back.

Do not go there! They could not repair my car. I took my car back,a second time, and after spending more money my car still did not work well. My original mechanic had to redo the work, and claimed RJT used cheap parts. I went there because my car broke down, and the AAA recommended them, and I understand I would get ripped off as far as the price ( I did), but I wanted the repair to be done right. (It was not!!) I agree with Sara!

Worst motor services ever!!! My wife called AAA and they towed her car to their garage. Ask for 300+ only because the car couldnt start. Cash only but still need to pay tax? Afterward they towed the car to a nearby lexus dealer also asked for 120 tax plus. So my wife spent almost 200+ for doing nothing at all. I will write a letter to IRS for sure.

I would caution one and all to stay away from this business. There are many other auto/mechanic shops around that have much higher ratings and do not tell lies to get customers to utilize their business. As for the actual work on the car that seems to be done well (three weeks later and no issues thank goodness.) The work was not the issue it was being sold a bill of goods time and time again that ended up costing my family five extra hours in a car and cast a partial black cloud over a joyous weekend.Friday January 13th we were heading to Brooklyn when I lost control of the car and knew we needed to call AAA. RJT Motorists were the ones who responded to the call. We told them we wanted it towed to Newtown to a garage my sister usesand told the driver it was 85 an hour for labor there. He said they were close to that if we towed to RJT we would be the first one to be looked at Saturday morning and would be fixed that next day. As it was almost 10 pm and the driver told us he was supposed to work till 10 we believed what he had told us and tried to do him a solid as bringing the car up to Newtown would have added at least 2 hours on to his night.-RJT Motorists charge 110 an hour for service. The driver, who has worked for them for over a year should know full well what their price per hour is and he blatantly lied.-I have now called 12 other auto shops within a two mile radius of RJT and the highest hourly rate is 100 with most being 90 or 95. When pushed about the price Ray said are at a body shop and all his technicians are computer literate. I do not need auto work, just belts replaced and in 2017 I would expect anyone to be computer literate. From the quick oil change locations to dealerships.-They do not take cards. What reputable companies do not take credit cards in 2017, especially places where you will usually be spending large amount of money. I am sending a letter to AAA and the IRS to let them know there seems to be something fishy a foot.-On top of these other issues the car was not ready when we were told it was going to be. If it was the first car they looked at it would have been finished but they did not.-When we said we had no checks on us they did say they could make up an invoice under their towing arm of business making up miles they towed up to match the cost of parts- plus we would have the added pleasure of paying a 3-4% surcharge.There is so much more but that gives you a good idea of how this business is run. They are many options out there that will charge a much fairer rate and will not tell you falsehoods to try to get your car into their lot. AAA needs to not have them on their roister - and will be making that clear to them.

I have been taking my cars to RJT for more than 25 years. I wouldnt consider going anywhere else. They are not the least expensive choice, but Ive always thought that you get what you pay for. Most importantly, Ray is as honest as they come.

They decided to do work we didnt request and was unnecessary, then proceeded to charge us for it. Probably not going back to RJT

Best-worse experience my car broke down on Tarrytown road. And their driver Raymon was so great! Hot day and the guy got me a bottle of water! And offered to drive me home, didnt live far, Tow guys dont give you that kind of service !! If you ever need a tow get these guys or ask for Raymon to help you out. !!

After my long time mechanic retired, I was led to Ray & John through AAA. They are professional and above all exceptionally honest which is very important to me, especially after suffering through so many upsells at other places. Ray has never done that; he even advised against having a valve adjustment on my 2007 Accord which I believed was necessary due to a persistent tapping noise on startup. Ray thought it to be a loose heat shield on my Catalytic Coverter and he was right. I know that many a mechanic would have given me a valve adjustment anyway to up the bill but not Ray. Also when leaving my Pilot for service my wife remembered that she left a large amount of cash in the arm rest console and became concerned, but to her relief every cent was where it was left when we picked up the car. How about that! I recommend them highly.Tom & Carmela McMahon

Friendly, honest, and professional.

Bunch of scam artists. If your car is towed by Triple AAA dont let them take it here.

Just picked up my suburu forester which was having brake problems.It vibrated when braking on the highway.this same shop did brake work about 2 months previously.this time the rotors needed turning, etc.dropped off the car on a monday & it was ready wed.when i asked how much i owed the boss said nothing as i had previously had the brakes done 2 months before & that they guaranteed their work!im 64 yrs old & have had many, many cars & with the exception of a new car warranty with a dealer i have NEVER had a shop tell me i owed NOTHING/ZERO for work done regardless of what was done before.everyone was kind and pleasant besides & gave my car back cleaner than i gave it to them.

Do not take your car here. The service is horrible and they do not know how to do their job properly. Dont waste your time.

I had gone to get my car diagnosed for stalling and instead they wanted to charge me $440 to fix something else totally unrelated. I still had to pay them over $200 just to get my car back. I would not go back there or recommend this place.

Awesome service.

Rude Staff, No clarity on the charges and billing details. Please dont waster your money by going here.

In new your today RJT is illegally park on a corner Im in a semi truck the guy inside comes out and refuses to move his truck hes a real prick he probably tows cars illegally since his bad attitude would actually keep him from any business oppritunitys..next time you should move your illegally parked looking hoopie tow truck

The best mechanics around.

Horrible service, rather leave my car stranded anywhere than to have to use this service again, stay away from these money grabbing scum.

Worst service ever !!!