Great experience. The staff member we worked with was Brodie. Our vehicle was involved in A hit and run, so having to take my Wifes vehicle here turned out to be refreshing considering the circumstances. From the Ladies in reception to working with Brodie the process was quick, thorough and welcoming. Our vehicle was actually finished two days earlier then the estimate we were given. We are very pleased and thankful with our complete experience with the staff at Caliber Collision.
I would go back in a second. Fantastic experience.
The highlight of my experience was that the repairs to my car, from an accident I was involved in, included the brakes being fixed. My car is a hybrid, and initially my insurance would not cover the diagnosis of the brakes being damaged from my heavy braking during the accident. Caliber went the extra mile to bring in an expert brake mechanic who diagnosed the issue and wrote the report in a manner that fully explained how the brakes had been damaged in the accident, related to the car being a hybrid. My insurance company then signed off on the repairs, which saved me nearly $2,000. Thanks for going the extra mile for me Caliber!
Brody did a fabulous job of helping me out when my car was in the shop here at this Calibur location. Great service and easy to work with. Would visit this location again!
One morning, I discovered the catalytic converter was sawed off and stolen from my car. I contacted my insurance company, and they said my car would be towed to the shop of my choice for evaluation and repairs. After reading reviews of so many pleased customers, I chose Caliber Collision. And per the reviews, I was not disappointed! Charlie, Ryan and Kim were lifesavers for me. They kept me updated on the status of my vehicle every step of the way. Every communication with them was friendly and professional. I felt like my needs were truly important to them, and was treated as an individual, instead of just another customer. Caliber also worked directly with my insurance company, which made things a lot less stressful for me. All I had to do was pay my insurance deductible, and I was on my way! Thank you for great service!
Had my rear bumper and door scrapes fixed here and the customer service is impeccable! They worked with my insurance company directly and made the whole process seamless. The repair work is beautiful and looks like new! They even checked in with me frequently to update me on where they were in the repair process and finished faster than initially quoted. Im super impressed and would absolutely reccomend them.
Never thought Iβd have a βfavorite auto body shopβ, but after I was involved in 2 different car accidents over the last couple years, I DO!! My experiences on each occasion with Caliber Collision were exactly that - high caliber!!The work and service and personal attention and customer service have been exceptional, all the way through the process and at every level of staff. Thank you!!
Unfortunately, weve been to this Caliber Collision on multiple occasions over the last 2yrs, poor luck I guess. We worked with Tom each time. Tom and the team were great. Spot on with timing and easy to work with. Id recommend them without hesitation.
My car looks beautiful after they rebuilt the back end. It did take a while longer then Iβd hoped but the result is worth the wait
They were courteous and friendly. The check in process was very smooth, the team handled every detail. They ensured we understood the process and even finished the car early.The exterior looks like new and the interior was detailed and sanitized before it was returned to us.The tech also made sure to let us know that the battery was acting up and offered a couple of explanations.This is a top notch team and it was overall a wonderful experience. 10/10 would recommend!
Very professional and transparent, keeping me update on every step of the extensive repair process. Result is better than expected with the customer support team doing the extra mile to ensure quality control.Even better to discover in the end there is a a warranty with great coverage.
Amazing work from these people. Received their quote quickly, got our car in for repair and they did an amazing job fixing a large dent in the bumper - they finished our car early. When we received it, it was washed and even the inside was cleaned. Ryan was super helpful and the gal at the front desk was very friendly. We will definitely be going back to them if ever needed. Highly recommended.
CC did a fantastic job and worked with me on getting everything done that I requested. Friendly and talented staff.
Caliber was fantastic. Shout out to Kim, Ryan, & the entire staff there for solving my problem. They repaired my new 2021 vehicle earlier than expected and always kept me informed. I would highly recommend them!
Dan and the front desk were so professional and helpful!!! We were helped so efficiently and the work they did was incredible. I will always recommend this body shop to friends/family.
Speed was good, quality of the repair was not great. Required several back and forth trips to get things acceptable. If speed of repair is your main priority and you are not too picky about the repair, youll be fine. Otherwise, look elsewhere. I was referred by Allstate.
Looks good as new. Lower cost than competitor estimate.
Outstanding customer service and excellent workmanship. These folks will not disappoint. I have had the unfortunate opportunity to bring in my vehicles on numerous occasions and can tell you Its not just a drop off and wait kind of shop, those pros keep you updated each day until completion. And when you come to pick it up, they drive it up to you cleaner than you brought it in. Cant say enough about the Independence & 48th team. True pros!
Following an accident, my insurance company offered Caliber Collision as a possible body shop to use. I did my research & decided to go with them. It was the best experience I have ever had with a body shop. From the first call, customer service was excellent & responsive. The estimate of cost & time was spot on. My car was new & after the repair, it looked new again!!! Really appreciated the updates from my service rep.If I ever need body work again or know someone who does, I would highly recommend Caliber. I will never go anywhere else!
I didnt love why I found this company (I was rear ended) but Im glad I know about them now. The service was amazing and the customer service exceptional. They were very patient with me while I navigated this process.I will definitely consider going back - but at my decision this time.
Wonderfully friendly and helpful staff!! Super quick and fair service! I highly recommend this shop!
I had them work on my 2016 Colorado I cant believe how fast they finished and the color matched perfectly. Michael was who I dealt with very professional.
I brought my Husbands truck after a car accident. The staff was always very good, friendly and informative. We got his truck the day before the due date and the truck looked very good. My husband notices all the small details and I was happy with their work. I would definitely recommend this establishment to others.
Very good customer service! Kim and Ryan were very courteous, knowledgable,. and professional. I highly recommend them!
My car was hit in a parking lot by someone who didnt put their car in park. The other person gave me their insurance info-Progressive. I was hesitant about using the other persons insurance repair shop recommendation. I didnt have energy to research my own quote. Caliber was excellent start to finish. The front desk was great, Brody was right there explaining things, making sure all the damage was recorded. Brody sent texts, updates and the car was ready sooner. The progressive insurance supplied me with an SUV similar to mine and the pick up/drop off was easy. The work done on the car was really shiny, all the parts were snug, great paint blending. If my car ever need collision repairs I am going back to this Caliber. I have to say I was really nervous being with out my car and leaving it with strangers but it was really in good hands.
This process was seamless! Had to take my car in for a repair. They contacted my insurance and the rental company. I showed up to drop it off and was waited on quickly. I got in my rental very quickly too. I was kept up to date on my repairs and how they were coming along and when it would be ready. It was ready even a little before schedule. Looks brand new AND is guaranteed! Dropping off the rental to get my car was even faster and easier. Would definitely go back and recommend them to anyone!
Had an insurance claim and the shop was fast and had good communication. When I picked up the truck, Ryan met with me to go over the work. Ryan had great customer service and a friendly attitude, not to mention the work was excellent.
Worked with a few Caliber Collisions along I70 and this one is my favorite. Super quick and communicative, and on time and budget with their original estimate.
This Caliber Collision will take care of you! They were easy to get a hold of, responsive, and were able to see me the same day. They fixed my issue quickly and were very friendly. Highly recommend!
Great customer service. They did the repair quickly and it looks great. They surprised me with how quickly the work was done and were right on time with their time estimates. I would give it five stars however there is one area of thick paint, and a little ridge on the bumper edge from the molding process that wasnt there on my original bumper. Not really enough not ask them to do it again and not have my car for a week but a little frustrating with an other wise fantastic job.
Thanks to Ryan and the rest of the Caliber Collision team for a successful and timely repair of my GTI. I appreciated their expertise, friendliness, and prompt responses when it came to status updates on my cars repair. Would recommend them to anyone in the area that needs body work done!
They know how to get the job done
What a great experience! From Kim the front desk and scheduling manager being so kind and friendly, to the mechanics working diligently on my car, to whomever cleaned it before giving it back...wow. So unexpected to enter my vehicle all vacuumed out and the dash dusted. Such a beautiful and nice touch that I wasnt expecting. Thank you so much!!
Great experience, friendly, and they did a great job.
Easy process for collision repair. Very professional and good communication
I was in and out in about half the estimated time I was quoted! Ill definitely be back if I need something else for my truck. Thanks
Pleasant, good customer service, quality service, good communication.
Very satisfied with the service I received. They kept me updated and got the work completed in a reasonable time. They even cleaned the interior of my car for me. Very very pleased! I will go back if I ever need work done on my car again.
Very professional and detailed, quality work! Would recommend them to people who need great bodywork for their vehicles. Brian
Always excellent work, regular updates, and courteous service.
Everyone was great! I was called at least every other day. They locked up my keys and saved them for me and my car was very clean! Ryan and Kim were fantastic.
Great work!
Excellent service. Did a great job fixing the damage on my car and were very nice in the whole process. For once dealing with a car accident was pleasant process.
I was in an accident on April 2, 2019Since I had never been in an accident, I did not know what to expect.My experience at Caliber Collision on Independence St was awesome . The customer service was great, from the front desk to the repairs . I was kept informed through the whole process.I would recommend them to anyone who needs car repairs from and accident to hail damage they truly shined and my SUV looks like I was never in an accident. Keep up the great customer service !!SincerelyJeff BorenWheat Ridge Colorado
Bob Braughman did an excellent job of keeping me informed about the status of my vehicle. I was very satisfied with the finished product. My car looks like new and they even washed it for me inside & out. I would recommend them for repairs anytime.
Friendly service. Good repair quality
I recently had a car involved in a hail storm and Caliber Collision did a fantastic job. Customer service was above and beyond. They kept us up to date through the whole process. Their Estimator, Johnathan, was always on top of the repairs. Our car looked better after all the repairs then the first day we bought it! I appreciate the attention to detail and recommend Caliber Collision!
Im blown away by the amazing customer service, communication, and work done by Caliber Collision. I had a unique experience through my insurance company where the job was taking way longer than it should be. Caliber Collision always kept me in the loop, translated typical mechanic talk into easy to understand English, and shined professionalism on all levels. Not only was the process seamless, the work they do is even better.If you get the opportunity to work with Ryan, you wont ever be disappointed. I was actually shocked that this place only had 3.7 stars... they deserve so much more!
They had great customer service
If youβre looking for a repair company to do the absolute minimum possible while charging you the maximum possible, this is the place! TEN THOUSAND DOLLARS and they couldnβt even put my floor mats back. NEVER. AGAIN.
Great customer service! They finished with my car way ahead of schedule and did a wonderful job! I would reccomend them to anybody.
This organization does not stand behind its work. About 1.5 years ago, I had extensive repairs done. Earlier this year, the paint on the bumper began to peal. One of their managers looked at it and claimed it was the result of nicks in the paint caused by rocks that allowed moisture to get under the paint and cause the peeling. If that is the case, how come it never happened to the manufacturers paint. The only answer is that Caliber did not adequately prepare the surface before painting, and that their work falls far short of what is expected. They do subpar work and wont take responsibility for their failures.
Professional and efficient service. Always happy with their work.
Excellent experience with Caliber Collision! They were able to take care of my estimate quickly & the repairs were done in half the time I expected. Excellent communication from the staff & manager as well.
My car came back sparkling clean (inside and out)! The manager at this store is very responsive and friendly!
Caliber Collision is great! Working with Ryan, Dan and Kim was an absolute pleasure and I would suggest them to anyone needing auto body work.
Great customer service. The team was fair and communicated issues transparently. The vehicle looks amazing.
They did a great job on my demolished truck. I would highly recommend. Great customer service.
I really appreciate the ongoing communications they have with me while my vehicle is being repaired. Great customer service!
Did a great job on my bumper
Edit: My minor issue was taken care of immediately. Very happy with how it was handled and the overall work on my car.
Poor initial service, but decent work.
Went to go pick up my car and they did not sand the inside of the wheel well. It looked like a 5 year old put putty on it and left it. They fixed it but I cant help but wonder if it would look better if I took it to a good body shop. Also, after I went there and didnt pick up the car because it looked so bad I expected the manager might call. Nope. My car is 5 months old. The b pillars are scratched on the passenger side and I dont remember them being like that so I tend to think that happened there too since they have proven to be a low quality business. Also, noticed a tiny rock chip size place where paint is missing on driver side rocker panel and a couple of scratches. Everything is suspect because they didnt care about my car in the first place. Or the second place for that matter. The manager didnt call me and I had to call them to find out when the sub standard work would be fixed. UPDATE: heard a noise coming from side of repair. Looked in the back of my tire and they left a piece of ripped plastic. Pretty sure that should have been replaced. Dont even want to go back to have it fixed because they obviously do not care about quality. Update 9/12/13 Well, turned out there were more problems than what I have mentioned here. Global Collision the company, did step up and had the Denver location fix my car...again. The awesome manager addressed all of my concerns at length and pointed out a few things that I did not notice. The Denver location brought my car back to pre Wheat Ridge condition and I am pretty happy about that. I highly recommend the Denver location and will go there if I need body work in the future. They re did the sub standard repair and fixed the additional scrapes, dent, and chips that Wheat Ridge added. The wheel well looks great now even though Wheat Ridge said they couldnt make it look like the other side. Wheat ridge put a couple of chips in my trunk lid paint and covered them with white touch up even though my car is pearl. I could go on and on about the horrible injustices my car suffered at Wheat Ridge. But...I wont. Go to the Denver location. The manager is super awesome and more importantly, your car will be repaired correctly and without additional damage.
Great customer service and I would not hesitate to take my car back here again.
Should listen more their staff & treat them with respect. You never know you might learn a thing or two, they may have great ideas that should be listened to very disappointed and sad in Caliber Collision.
Many many issues
Let me start off by saying the reason I went back to Caliber Collision is my first experience with Joe on Arapahoe Roads shop was amazing. He kept me updated and my truck was in and out. With this location I couldnt get updates. I was originally told 1-3 weeks it took 5. When I finally did pick up my truck (hail damage) It was put back togehter all wrong. My seatbelt is not centered in the opening (like it was) so its beginning to fray from rubbing the side. They broke my windshield while replacing my roof. The windshield they replaced it with is extremely basic. No tint on top at all not even the slightest amount. Also my Toll lane and registrations that were on the windshield are long gone, because they were not responsible enough to transfer them over. The truck was extremely dusty and filthy you can tell they were in a hurry to get it out when they detailed it. I would not recommend this location to anyone!
Got in accident. Ran into curb insurance company sent car to caliber collision thornton location. I had to request new shop after employees hot rodded my car.So anyhow car came here. The very first time at this location. They kept my car for a few days and did nothing. They should have did the alignment and the rear bearing. They said the drove it and couldnt hear or feel the syptoms. So they did nothing and returned the car. So of course I took it back. And this time I got a alignment. Got car back still pulls right and still has rubbing noise. Took it in for the 3rd time at this shop. Did another alignment, rotated the tires, changed right rear wheel bearing. And changed the motor mount that got worse after the other location hot rodded my car with a mount that I provided (wanted a better quality then oem mount) Car still pulls right. And now The Awd stopped woking.(this was NEVER a issue!!! I drove the car for only like 3 weeks before the accident)So I took it back for the 4th time. This time they hooked it to a computer and told the insurance company that it was because a rear speed sensor was experiencing a low voltage situation while the car is under load... then they told the insurance company it needs a new battery to fix it. I got car back. It still pulls right and it now has no awd... went bought new battery... had to go to third shop(out of insurance network so I didnt get another caliber collision location) Never Going back Here Again
I was pushed by Progressive to take my car here after it was damaged, including an over heating. First when I mentioned that my passenger side window was not going back up post accident I was told thats not part pf it even though it was fine prior to the accident. Then supposedly a compression test was done so when I had issues soon after getting my car back I was looking elsewhere for the problem and didnt realize my issues I was having were due to teh head being warped by the overheat. I brought the car back for an AC issue and they overheated it in their shop but didnt tell me until I called afetr leaving saying it was overheating, turns out the AC issue was a result of the warped head letting exhaust gases into my cooling system forcing the coolant out and filling the system with bubbles reducing its cooling efficiency. They said it was probably my thermostat and not their problem unless I wanted to wait til monady and pay to have it looked into. They later told progressive the overheating was because of my thermostat and progressive used that as an excuse to screw me out of the $2500 I paid to have my car fixed properly. The thermostat was good, but thanks to them saying my thermostat was bad without doing anything besides feeling a hose I am screwed.Stay away and if you have progressive DONT let them send your car to their prefered shop, go to one you know and trust.
A little disorganized, but they do very good work. All in all I would recommend them.
Great experience!
The lady doing my estimate was a half an hour late. She was rude she talked down to me like I was stupid. I will never do business with caliber and recommended no one does business with caliber. If you can treat people like that in todays day and age you dont need anyones business.
Fast service
Take your car there. They treat you right!!!!