Cracked me up when the person helping me had to measure the 8.5 x 11 paper i was sending with a tape measurer before she could process the package.

Elisa is absolutely wonderful!! She went out of her way to help us!! Thank you for the outstanding customer service!!

Elisa goes above and beyond everytime I’m in with all my packages and she deserves to be recognized for her amazing customer service!

I have used various services at your store since it opened. I have ALWAYS been served promptly and treated courteously. Yesterday was no exception. I came in to the store with an item I needed to return via usps. I did not have a box to ship it. Sunny Blue to the rescue. She found an appropriately sized box that someone had left there. She went the extra mile to help me and I do so appreciate her extra effort. This is what true customer service looks like!What an asset Sunny is to your team!

I had an Amazon return I was annoyed with, but when I came into this store Elisa literally made everything so much easier. She was incredibly helpful and so kind. I’m glad you have someone like her working there because I’ll be back to this specific location.

I was fortunate to have Cameron answer my call today, after numerous calls to UPS customer service that were unproductive, I finally feel like someone truly tried to help me. Thank you so much for honestly caring about customers and providing excellent customer service!!

Cameron has helped me several times and has always been polite, kind, and extremely helpful! I appreciate their efficiency to get people in and out quickly while still providing great service! Thanks, Cameron!

SunnyBlue was very accommodating and personable. Great customer service. Has helped me numerous times and always a pleasure to have her help me. I prefer this UPS Store by far because of the extremely helpful staff. Thanks SunnyBlue!

Just an atta boy to the young man that handled a crazy customer. I was there when a female customer lost it on a clerk today. He quickly calmed the situation very professionally.Very good management 👏

Great staff. I ship frequently and Cameron is always super helpful and pleasant. Thanks for being professional and having a pleasant attitude!

Dropped off a few hundred packages here without issue. Cant say the same for all other ups stores. Also, great respect for closing a few days with your COVID issue a couple months ago.

After years of bracing myself for grumpy, tired employees at the postal offices, UPS’s Yuan was such a pleasant surprise. He was helpful, friendly, and professional, and made the whole experience much nicer than I would’ve expected. The next time I need to send something, I will definitely be using this UPS.

Cameron was very professional and got me taken care of super fast! Everyone was very friendly. 😀

I went there and Shuang helped me to mail a package. I handed her a $20 bill. She looked at it and asked me if I had another $20 bill because that one felt thin! Lol Seriously? It’s legal money and she wants to get picky about how used it’s been? She’s an idiot!

Randall is the best! Super helpful staff

I was in a titter trying to get documents to a government office with a prepaid return. I walked in to the ups store in my neighborhood, and Shaung was so calm and courteous, and got my issue resolved quickly.Thank you !

I had a fairly complicated request, so it was really important to me to go somewhere with excellent customer service. Cameron was above & beyond at helping me. He was very professional, patient, and made the whole process very easy for me. Really appreciated his help & this location!

So sad to have to share a negative review. While the store seems to do fine at handling customers, I have a major beef. I sent an important legally imperative package via 2 day on 2/11/20. It was headed to a Reverse Mortgage lender for my 80 y.o mother with dementia. I called the lender 5 times since then to ensure they received it. Found out today that it never arrived. While I realize that this store isnt the reason - its been lost somewhere in the UPS maze - I asked the store to refund me the $38 it cost to ship and to re-send another package at their expense. NOPE. Theyll do NOTHING. It will now take Corporate UPS 7-10 days to investigate. Meanwhile mom is out $500+ each month (for HOA & Utilities) until this situation is cleared up and I must recopy the 200+ pages again, and reship. Seems like they could help and do their part by offering to ship again, and let UPS corporate reimburse them, but theyd rather let an elderly woman suffer. Sorry, but I wont go to this store (or likely UPS again).

Great store, Elisa was wonderful to deal with and they are a well run operation.

Sunny Blue happily helped sort out address/zipcode confusion.

Great group of employees. Efficient and courteous. Walked in for notary services and couldn’t have been been more helpful. This location will get all of my business going forward (see my other review).

Directly in front of the store they have a few parking spots designated for short-term parking. Its very helpful if youre unloading multiple packages.

Love this store. They are always helpful. Have never lost a package sent from here. They always give me a receipt with tracking #, even when I am just dropping off a prepaid return. Dont take my packages anywhere else. Oh, and they also accept Postal prepaid packages. Glad this store is in my neighborhood.

It was my first time at this location, and Ive never experienced such rude customer service at any UPS location. I was there with family for notary services, and Nancy (an employee) was unwilling to help us navigate through a conversation for proper documentation. She told her assistant manager Im not doing this and handed us off to her like we were wasting her time. No apology from either party was given, and I will never visit that location again. DO NOT go there for Notary services. Very dissapointing.

The only UPS I go to even since moving more towards the Arvada area, absolutely love the staff at this store.They are super efficient here during the holiday season and really offer all options if you are concerned about the shipping process. Last Christmas I had a succulent I wanted to send to Illinois and was concerned it wouldnt make the trip. She improvised and created the box that would stable the plant even if it toppled over. Highly recommend this UPS store, keep up the great customer service!

This store is always fast and friendly. Been going here since they opened, everyone is always helpful! Lots of services too. Easy to get in and out when Im in a hurry, which is always. Kudos to this location!

Ive had a mailbox here for the last 8 months. Ive visited the store about 2-3 times week to pickup my packages. To get to the point, my experience has been nothing but efficient and polite with the staff here. Not once have I had to wait in line as they tend to prioritize those folks who are simply picking up boxes/mail. When there is a line they fire up the second register and divided and conquer. Simply people theyre good people who are simply trying to do right by the customer. As a customer I understand at the end of the day they are tied to a chain a UPS Corporation chain, so their services will be high retail. If youre looking for budget postage, go to the post office. If youre looking for market fair priced mailboxes, Id get mine here knowing my mail is safe and secure and insured by a huge store chain if anything gets lost...

EDIT: Owner contacted me to rectify situation. They reprinted and gave me a refund for the mistake. I appreciate how they went above and beyond to fix the issue. Thank you, Mr. Liu.Had baby shower invites printed. They printed the back side upside down. I received a very polite, sorry about that and $30 worth of invites to throw in the trash.

Came here due to the customer service rating vs the closer FedEx store. Was not disappointed. Logan was friendly and helpful. I was in and out in a flash despite it being lunch hour.

Logan at UPS is great! He helped me get in and out extremely quick! Thanks Logan! Will definitely be back to this location!

By FAR the most over priced UPS Store in the area. Just shipped a package there which for $21.02. I commented on how that sounded high and they responded it was the same as if I shipped elsewhere. Checked UPS themselves and the exact same package and weight came to $15.84. They said UPS would be over $30. The cheapest option ($21.02) was USPS Priority Mail. I just got done checking that site for a price on shipping a package the same weight and dimensions and it is quoting me $11.35 or almost HALF of what this store charged. I shipped an identical package earlier in the week from a different UPS store and had to pay for the box and it was only $18 including the box. So if you want to pay more than anywhere else this is the store for you.

Always a super quick experience. Ive started coming here over FedEx because I can get in and out quicker and the staff here are quite excellent at what they do, while still being super friendly.

My all time favorite UPS store! The management had changed hands since I started going there and it has made all the difference in the world.Helpful and friendly staff!

Shannon at this store was incredibly helpful and went out of her way to add a unit number I had forgotten to a package that had been shipped. She had to handle it the next morning due to logistics, but did so and even followed up to confirm it was done!Nice work Shannon! Ive shipped from this store a few times and its always been easy/low-hassle, but you really went above and beyond this time!

They were great! Friendly and helpful. They did their best to get everyone in and out as quick as possible.

Shannon and I think his name is (Nick) were awesome! Had to print excel docs (nick helped with the special requirements) and Shannon was super friendly in getting my shipment underway with plenty of options and paper clips :) great service!

I have a box at this location, and I do all my mailings from here, I love this place. They are the best!

My experience has always been very good. People there very Friendly! Great Customer Service

Great service, very helpful. The best part is they care about their customers.

The store owner is very friendly, and the employee are helpful. Good small business, convenient to the neighborhood.

Quick easy and out, just dropped off a package I

New owners... New look. They seem to have fixed many of the old issues. Keep it up.

I deal with UPS Stores all over the country on a daily basis and have been for years. By far the best customer service Ive received from a UPS store

Absolutely worst customer service Ive ever experienced with UPS. They locked their door before closing time and stood there shaking their heads at me through the wimdow for just a drop off. Yes 3 minutes prior to closing.

S-o-o-o convenient and such a helpful staff.

Called on the phone and I could barely understand the Man speaking (very heavy accent). Then he got very upset that I would dare call his office asking for a package that Im just trying to find. EXTREMELY rude.

Great staff, great prices.

Stopped by this location to drop off three packages at 8:30 am. The store was not open even though the store hours and website information said the store opens at 8:30.

Very helpful, very friendly staff.

They were quick and efficient.

Said they had to send the package through USPS yet charged 4x USPS price and refused to give me my package back with a refund once I handed it over. Dont care to ever use UPS again after this transaction.

You might be able to mail stuff here

Being closed on Sundays makes me a FedEx customer.

Wonderful service and staff

Fast, friendly, and professional