Don is not only a great customer service ambassador but the man lives and breathes Indian Motorcycle. He is immersed in the brand and product. His insight is invaluable to anyone considering an Indian Highly recommend this dealer.Lots of amazing art pieces (The bikes are pieces of Americana and art).If you are considering or on the border you have to get to this dealership. You will not be disappointed and you just might walk out with a piece of art ποΈποΈπ―
Firstly, I want to thank all the staff for being so welcoming. Especially, Kitty she was awesome she explained everything in detail and gave a me a great deal for my motorcycle. I had great experience purchasing my first motorcycle.
I cannot say enough great things about the wonderful people here! From the guys that unloaded my trailer to the kind and generous couple in the showroom...you ROCKπ€π€. You made the end of my deliveries well worth the craziness! Look forward to delivering here again.JessicaHalvor Lines
I called to get a price for a 20K service for my FTR. I was told they could not quote a price without seeing the bike! I found this to be strange as all the work that needs to be done is laid out in the owners and service manuals. The associate seemed very unfamiliar with the bike and the required service.
Always a warm welcome feeling when I walk in there...
Awesome customer service! I like that their sales people dont pressure you.
Great costumer service really good selection of clothes
I was surprised they had my tires mounted and balanced in under 3 hours also not many shops do this but they wipe my wheels clean while they had them off the bike the people there are real friendly and I will continue to go there for my service needs
Kitty was awesome very professional and great customer service
Each time I have visited this location I have had nothing less than an amazing experience. The staff is friendly and extremely knowledgeable. Kitty was great. She helped me find the motorcycle that was best suited for me. As a beginner rider, she walked me through each bike and broke down the differences. She made my first buy a memorable one. Leo, the GM, was very informative and wanted to ensure my experience with Kitty and team was a pleasant one. Thank you all!!
I came in today knowing I was getting an Indian scout bobber, Kitty greeted me and showed me a black bobber they had for sale. I fell in love with the black one so I told her that Ill take it. She wasted no time, took out the keys, and showed me all the bells and whistles. She went inside to do the paperwork and I was out in less than 1 hour!! Oh and she gave me a free Indian motorcycle shirt π couldnt be happier! Thx again Kitty πΊ
We bought a used Chieftain and the experience was great. Kitty, Leo and John helped with everything we needed. Transaction was seamless and quick. No drama, no waiting around and did I mention the beautiful machine we rolled out of there on. We didnt plan on buying any gear but we walked out with two very nice jackets and a huge grin on our faces. We want to thank the entire staff at Indian of Orange County and well definitely be back.
Cool place. Friendly staff. Lots of accessories.
So here goes another 5 Star experience. Funny how that happens when a person walks into a business with RESPECT and a genuine smile...almost 10 times out of 10...the person gets the exact same thing BACK!! Thank you Leo Hartog, Chen Ming Ma and Byron for making Tre and I feel so welcomed and relaxed during our Indian Chief Vintage experience there. Tre cant wait to get back to LA from Russia & the World Cup because of her super awesome Indian demo ride!! She more excited for the new bike than the World Cup!! It was so effortless and easy...like it didnt even happen. I always believe that in sales the relationship truly begins in the service phase...but Ill say this...Indian Motorcycles of Orange County knows how to get the relationship off on the right foot!! So heres to a great new beginning and a lot of Johnny time in service for upgrades, 500 mile service and after markets!!! Tre still wants an ARM REST!!!!!SincerelyTre NguyenLes Brandt
Ian in the service department and Leo dealer manager always remembers my name (even with the mask) when I come in. They answer all my questions & get me in and out quickly. Great deal on my new 2020 Challenger.
Great place, nice staff.. they really help you and answer your questions..
I had my bars done there. I did have Aftermarket Indian bars from FMB Choppers. For 1000 bucks They left all the cables hanging out, and when I drove it home the hole throttle Assembly can lose while I was riding! I called back, they were sorry and had to bring it back, I live 80 miles away. When I brought it back they fixed it right away. The service manager Eian or Ian was very nice and responsible. He offered me free Service for my 5000 and 25000. Great people there!
Nice bikes, friendly people, interesting stories some of them tell
Clean with good customer service. Sales lady Kitty was very helpful with good advice on bike upgrades. Ian at the parts will also show you how the parts will benefit your bike. Felt very confident after I purchased my scout here.
Indian of Orange County has always dealt well with me. I am both shocked and saddened by the difficulties that some have had. As for me, I was looking for a Chieftain last year and because of Tonyaβs responses to my inquiries, I purchased a 2015 Chieftain. Dealing with Leo was a great experience. I had some recalls that the service dept took care of. Recently, my headlight and running lights went out a week before I was to leave on a 3000+ mile trip. Both Chris and Johnny went to bat for me as I needed a new VCM. Polaris replaced it at no charge even though I was out of warranty. I only paid for labor which I was happy to do. The guys got it to me in time for my trip. I couldnβt be happier with Indian of Orange County,
Very accommodating, but no test rides until they have an event.
First of all, their motorcycles are beautiful and very affordable. I am looking to buy a motorcycle and I was told to check the Indian brand. I am a small person, so I need a bike that I can be flat footed and the Indian scout and the indian scout fit me perfect. The owner recommend to make an appointment so he can give you all of the info you may need so you can make an informative choice.
Rad team and a beautiful showroom. Kitty, Leo, Ian and Lisa are all very knowledgeable and welcoming. They helped me find, customize and purchase my Scout Bobber and I took home some killer new threads too. I will be returning to this location again and again. Thank you!!
They do need better hours for shopping. Store seems to be closed a lot.
I canβt say enough about the great people at O.C., Kitty is the best.Easy transaction great service, I would recommend them to anyone!Thank you for a great buying experience.
The only negative thing I can say about Indian OC is that they are too far from Phoenix, AZ. My shift rod broke on my 16 Springfield on the 2nd to last day of a 2400 mile trip. Not only did they call me back quickly, they told me if they didnt have the part, theyd pull one off another bike to get me back on the road (I was 400 miles from home). I walked in an hour before they were closing and they got me right in and had me out the door within an hour. Excellent service!!!
Nice dearship and sales people
Outstanding service.
Very friendly and knowledgeable staff and techs
Awesome, friendly and helpfull costumer service!!
Ask for Byron Smith as a sales Associate. He was able to give me the greatest test ride I have ever had the pleasure to enjoy. He is super knowledgeable about the Bikes and was really able to help show off their abilities during the test. They were also very kind and respectful and did not pressure myself or my wife into buying the bike immediately. In all, Im very impressed by their professionalism and would recommend them to anyone interested in buying a motorcycle.
Dont even waist you time ! Absolutely the worst place for parts or anything.
Mechanic did not tighten my turn signal light brackets, or my rear shock absorber, and my front brake lever.
I brought my bike in because it was in an accident. This was first week of September. It is now second week of January and the bike is still not complete. The service Dept does not call you back. I have been told it will be done in a week for 6 weeks. They donβt ever answer the phone in the service Dept. The front desk transfers you to a voice mail and you wonβt get a call back. Single worst service experience I have ever had. I wish I could give it no stars.
Bought my bike here . Super fun and professional . No bs sales or gimmicks . Knowledgable and informative. If you go ask for Kitty . Thank you.
These guys went out of their way to make sure that I was able to get back home safe. I came in with an older victory that needed a clutch cable and they had no power or phones. They went out of their way to stay open, search through their inventory by hand, and do the work in the dark just to make sure that I got what I needed. I cannot thank them enough for what they did, I wouldnt be making it home in time if it wasnt for them.
Great service department! Chris has been so helpful, and very transparent about every single request. You will know exactly what you pay for, ahead of time, and there has never been any surprises. What more can you ask for - helpful, service minded techs, that deliver what you ask for; at the price you agreed on.
Very nice place with friendly staff. Although I didnt purchase a bike, Kitty who was the staff member who helped me out was very nice and informative!
Google wont let me give a long review, but please check it out on Yelp. It may help you from making a costly mistake. These guys are awesome
Friendly employees
Zero customer service !!!! DONT EVEN THINKING TO GO THERE !
Iβm picking up my Scout 60 this morning!!! Chen has been the best !!!! I financed over the phone with no issues whatsoever .. The only downside to this process was having to wait until I was off work to come get it! I went to 2 other Indian dealers and I chose the OC to give my business to.. I told Chen that Iβve never sat in the drivers seat of a motorcycle and I was a new rider and he set everything up for me!!! Thank you for making this purchase very special and easy for me.. and I donβt mind the long trip up the coast to give u my business
Bought my first motorcycle an Indian Sixty this summer from Indian Motorcycle of Orange county. My experience was great with John helping me through the process and Leo dealing in a fair, professional manner. I just had my motorcycle 500 mile service which went smoothly on time.Very friendly place, appreciate the positive experience and love my bike.
My wife and I were traveling from Denver when our new 2020 Indian challenger broke down off of Highway 91 with only two hours left open Indian motorcycles of orange county state open to make sure my wife and I were not stranded they fixed our bike expeditiously and we were on the road thank you for making our travels safe and easy Indian of Orange County
VIP Treatment!The one and only Indian Dealership near me!
They ripped me off also for getting my bike running but very very poorly, and still charging me full price. They gave me very sub-standard customer service, and took several months for repair, just replacing one small part. I then could barely ride the bike safely to a more reliable motorcycle shop called, Kings Garage in GG. They fixed Indian Motorcycles screw up very easily within a very days. Dont even waste your time with the service department at Indian Motorcycle. I recommend going to the smaller repair shops.
Worst of the worst ! 2 hour latter they called me back with an attitude . You should clos this place!
Nice people, know the products they sell, no high pressure sales tactics.
Sharing time with kitty Rogers was ever helpful, and shes know her stuff.I Will be Purchasing my bike from her Soon.
The sales staff was professional no games to buy a motorcycle. Went in found the one I wanted they set everything up. I love the one I got I will keep getting the things I need from this company thank you for the service and friendless
Their service department rocks! A last minute emergency brought me 500 miles from home right when my bike was due for its 5k service. They not only squeezed me in and got me taken care of the NEXT day, they also were able to upgrade my cams for me while they had the bike apart! Great dealership, great service! I only wish I lived closer!
Needed oil change a long way from home...got me in and was pretty reasonable price wise. Chris was easy to work with. They even brought me a phone case for the bracket I bought to my hotel.
Good selection, bikes had great color schemes, staff were professional, courteous and knowledgeable.
Purchasing the bike was an amazing experience, Ive had it for over 2 years so far and the experience with the service department has been fantastic, Chris has helped me deal with Polaris in a warranty issue and is the best mechanic I have ever dealt with. I recommend this dealership and service department, not only are the bikes cool but the customer service is top notch.
My neighbor recently purchased a new bike from your dealership. He was totally impressed with the product and had put $6000 down to start the processThe fly in the ointment has been customer service with both the sales and the factory. He was initially told he would have his bike within 2 to 6 weeks. It must have been sales-speak because that estimate wasnt even close. What he found out from the factory is that his bike would start to be made and shipped when there were enough orders for a production run of that model.The bike did finally arrive at the dealership minus the mounting kits for the saddle bags and windshield. Now thats what I would call being organized!In closing I have this to say. Your dealership has made the buying process as painful as having teeth pulled with pliers.This is not hearsay. Hed sold his old ride and missed a rally fully expecting to have the new one in time.
Worst sales guy ever.
Stopped in to check out the new Indian Challenger. Staff was very accommodating. Thanks.
Staff is polite and very helpful, location is rt off the 22 fwy easy to locate - the staff is nice, the store is clean, presentation of the bikes is good, they also have some couches to sit which is also good
We were traveling on our 1st trip to CA and we a back tire showing tread on our Victory Highball . Indian Motorcycles of OC was the only shop with a tire and they were able to get us back on the road! Thanks from the AZ visitors!
Great customer service. Small place, but nice selection. Lots of accessories and apparel.
Bought a new Scout sixty first new bike for me in a long time.Great selection of makes and models. Great service, no pressure, no BS.They are also NOT AT ALL RACIST!
I really appreciate their work and customer service when I went to buy the bike.The team was very friendly and helped me in giving me good suggestions to pick the bike.Leo and Rachel were helpful for my deal.
Great selection of Indian Motorcycles here. They also have Norton motorcycles. Excellent service from Byron Smith
Absolutely loved how friendly and helpful the employees were. Especially miss Tanya. She was amazing and so helpful. Will be back.
Went for demo ride days, life time Harley Rider, gotta say to Harley, be worried, Indian is producing a better bike which could be my next ride
Great store! These guys are professional, dedicated, motorcycle enthusiasts. Great selection of motorcycles
Excellent service! Kitty was awesome :)
Nobody took me serious there. Would have purchased a new bobber if their pricing was fair. Went home empty handed.Update. I purchased a matte black bobber from another dealership for $2500 cheaper. These guys like to make sucker deals. But hey, a sucker is born every minute. Just not this guy.
I have a relative who had there motorcycle here for 9 months. During these 9 months they kept working on the wrong things, there was unmet deadlines, & poor service! To top it off they still charged full price & the problem is still not resolved. DO NOT RECOMMEND THIS PLACE.
I posted a review within the last 30 days and now it is gone. Im calling the better business bureau. I do have a copy of the review
Its ok by dealership standards. A lot of no nonsense but also a lot of not sure when you ask them questions. 4/5 stars for attitude and not being douchy.
I have been part of the IMOC family since January of 2015, when I got my wonderful Indian Scout. IMOC had been great to me, and they have been great to my bike. I could not be happier.I absolutely adore Chris, as he takes care of everything I need and he is an awesome rider himself.See you on Thursday, when I drop of my baby for her 15k miles check!
If you go talk to Tonia, shes extremely helpful
I always receive professional service and great adviced from this establishment. They ensure the customer is satisfied
Great place to grab a indian motorcycle and gift rock on
Absolute worst customer service Ive ever dealt with. Ripped me off to the tune of $367 for an oil change and brake fluid check. Posted a review and it disappearedUpdate: they told me almost 2 years ago they replaced my starter because of a recall. Turns out they didnt. It was a lie. Now they wont answer my calls or fix the problem. They do stuff like tell you on the phone Ill put you thru to so and so.. and then send you straight to voicemail. Real classy people at this place
Great showroom. Very nice staff!
I bought my 2015 Chieftain here two and a half years ago. Friendly staff made the purchase pleasant and the setvice Department has been excellent. Why buy a Harley and just be another number? Buy an Indian and be member of the tribe!
Great people to deal with. I really enjoyed dealing with this top level dealership.
Had my gear position indicator changed under warranty
Indian motorcycle of Orange County is a first class facility and if your in the market for a motorcycle this is your first and only stop you will love the way your treated they do things right so do yourself a favor and stop in and see for yourself.
2021 Roadmaster Dark Horse
This Dealer is great! The girls in Apparel are so friendly! Check it out....
Service department has always come through for me and the entire staff is super friendly and helpful
The service department is great! I unfortunately had issue with my Cheiftain, but Chris has been quick to resolve them and get me back on the road.
Great customer service!
Went today to test ride..no problems even with no appt; scout and scout 60 are very nice bikes...nice folks
Not only did I buy a motorcycle but the staff are very friendly and helpful and supportive
Friendly salesman and nice displays of all the mcs.
Absolutely love it!